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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent customer service, highlighting the helpfulness, responsiveness, and clear communication from the staff. People also frequently commend the quality of the properties, noting their cleanliness, modern decor, and high standards. The convenient locations of the accommodations are also a significant positive, with many appreciating the ease of access to local attractions and amenities. Reviewers are particularly impressed with the detailed information provided before and during their stays, including digital guidebooks and timely updates, which contribute to a smooth and stress-free experience.

What people talk about most

Location

Reviewers consistently express satisfaction with the location of the properties. Customers frequently... See more

Staff

Consumers consistently find staff to be professional, attentive, and very helpful. Many reviewers praise the... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent communication... See more

Quality

Clients share positive opinions on quality, frequently describing properties as modern, clean, and finished... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly this apartment is beautiful great attention to detail Even the pottery is lovey Kitchen is well equipped even salt pepper oil ect for cooking The apartment is spotless and clean... See more

Company replied

Rated 5 out of 5 stars

Excellent communication! Laik kept in touch from start to finish. Check in / check out details were sent promptly on our arrival day / final day. We were given contact details of who to call if we had... See more

Company replied

Rated 5 out of 5 stars

Great apartment, great location. Modern and clean. Very good communication from company. Would highly recommend. Parking permit for car off site but only a short walk away.

Rated 5 out of 5 stars

The team at Laik were excellent and very responsive to any questions. We had such a lovey few days in the Lakes and were very happy with the cottage which was comfortable for all the family and fini... See more

Company replied


Company details

  1. Holiday home letting agency

Written by the company

An independent, locally owned holiday let management company in the Lake District, UK. Laik holiday let agency provides luxury holiday cottages in Bowness On Windermere, Ambleside, Hawkshead, Coniston and Grasmere. We help make and manage super-stylish holiday homes in some of our favourite spots in the Lake District. Local, flexible and friendly. We go that bit extra with our homes and our hospitality to make sure your stay in The Lakes turns out just perfect. Cosy apartments for couples, spacious houses for groups and families, quiet boltholes where you can finally finish writing that sci-fi romance novel. We’ve got a place for all sorts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

Great experience - Brilliant Communication - Very Helpful Team

22 January 2026
Unprompted review
Laik logo

Reply from Laik

Thank you so much for your kind words. We’re really pleased you had a great experience and felt well looked after. Our local team genuinely does try their very best to be helpful and responsive, so it means a lot to hear that came across.

We hope to welcome you back to the Lakes again soon.

Warm wishes,
Team Laik

Rated 5 out of 5 stars

Exceptional Customer Service

The service I’ve received from Laik has been exceptional! Marta and Niall are absolutely amazing, any time I have a question or need help, they’re always there to assist and are such a pleasure to deal with. The properties they manage are absolutely stunning and of such high quality. I would definitely recommend booking with them!

10 March 2025
Unprompted review
Laik logo

Reply from Laik

Thanks for the lovely review Kerri-Lee!

Rated 5 out of 5 stars

Perfection from start to finish

I recently had the pleasure of booking a stay with Laik for a trip to the Lake District, and I have to say, I was blown away by the level of service and quality of accommodations they provided. start to finish, everything was seamless and stress-free, making for a truly enjoyable experience.

As for the property itself, it was absolutely stunning. The attention to detail and high-end finishes really set it apart from other holiday rentals I've stayed in. Not to mention, the location was unbeatable - we were right in the heart of the Lake District, with easy access to all the hiking trails and scenic vistas the area is famous for.

Overall, I can't recommend Laik highly enough. If you're looking for a top-notch holiday letting company in the Lake District, look no further! They truly go above and beyond to ensure that your stay is unforgettable.

15 April 2023
Unprompted review
Laik logo

Reply from Laik

Thanks for the lovely review Mike!

Rated 5 out of 5 stars

Unforgettable experience.

I recently stayed at Laik and had an excellent experience. The property was immaculately clean, well-maintained, and beautifully decorated. It was evident that the hosts had put a lot of thought and care into ensuring that their guests had an enjoyable stay. What truly stood out to me was the exceptional customer service. They were available to answer any questions or concerns I had and went above and beyond. The high property standards and exceptional customer service made for an unforgettable experience.

4 April 2023
Unprompted review
Laik logo

Reply from Laik

Thanks for the 5-star review!

Rated 5 out of 5 stars

High quality in the Lakes!

High quality in the Lakes

Very well looked after properties, friendly owners and very communicative. Very comfortable and cozy design with all equipment needed making my experience perfect ☺️

1 May 2023
Unprompted review
Laik logo

Reply from Laik

Thanks for the wonderful comments :)

Rated 5 out of 5 stars

Fantastic company

Fantastic company, lovely people easy to communicate, highly recommended, beautiful properties to let

24 March 2023
Unprompted review
Laik logo

Reply from Laik

Thanks for the lovely comments

Rated 5 out of 5 stars

Fantastic holiday let management agency in Bowness on Windermere

Laik have been managing my holiday let in Bownesss since summer and they've helped me create a very successful little holiday let business. Their design service was amazing - completely transformed my apartment in order to increase my bookings. I can't thank them enough!
I live in the South East so having all the bookings and the guests taken care of is an absolute godsend.

Thank you Laik!

17 December 2022
Unprompted review
Laik logo

Reply from Laik

Thanks Daniel - It's been a real pleasure working with you! Here's to the next two years :)

All the best

The Team at Laik

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