Dylan has been fantastic across both of our visits to Laings Southampton. Last year he helped me with my first Rolex purchase, and this year the same with my partner's wedding gift - he handled bo... See more
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Review summary
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What people talk about most
Based on these reviews
Lindsay at Laings in Glasgow was amazing and if I could give her more than 5 stars for her customer service I would. She went above and beyond to make me feel happy with my overall experience with th... See more
Company replied
Another fantastic experience with Laings. When we decided to buy a wedding ring, it honestly didn’t even occur to us to try anywhere else—every visit we’ve had here has been consistently excelle... See more
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Both Peter in the Rolex boutique and Lindsay in the service department at Glasgow took fantastic care of us. They were meticulous in ensuring our needs were being dealt with and made our visits hugely... See more
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Company details
- #1 of 295 best companies in Jewellery shop
- #1 of 111 best companies in Jeweller
- #1 of 87 best companies in Jewellery Designer
- #3 of 27 best companies in Watch repair shop
- #3 of 126 best companies in Watch shop
About Laings
Written by the company
Laings are a family run jeweller in it's 6th generation, with over 180 years experience in the industry. We are diamond specialists, stocking only the highest quality of diamonds and jewellery alongside some of the most prestigious watch brands.
We're excited to share our journey with you on social media.
Connect with us on:
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We're excited to share our journey with you on social media.
Connect with us on:
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Laings | Glasgow, Edinburgh, Cardiff, Southampton
Written by the company
- A Commitment To Excellence
- We are committed to delivering excellent products and customer service across our retail and online stores.
Complimentary Next Day Delivery
Order online and receive your item the next day!
Receive your item the very next day when placing your order, Monday to Friday before 12 pm. (excluding Bank Holidays) T's & C's apply.
Contact info
Rowan House, 70 Buchanan Street, Glasgow, G1 3JE, Glasgow, United Kingdom
- 0141 221 0121
- clientservices@laingsuk.com
- laingsuk.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Watches + Trust = Laings
When I think watches and trust, Laings is the first dealer that comes to mind. I bought a Tudor Pelagos from Laings 3 years ago and had excellent service then. However my reason for writing is to provide another positive review for my service on Friday. I obtained my first Rolex from a different dealer but it was too big and needed resizing. I opened Laings live chat and spoke with Gemma who was fantastic and booked me in same day. I travelled to Cardiff and received exceptional service from Alan and Nick. Please pass my feedback and appreciation on, it’s always top service and they deserve to be recognised! Thanks
13 February 2026
Unprompted review
Reply from Laings
Good afternoon, Mr Divito,
Thank you for your 5-star review.
We are over the moon to hear of your fantastic experience from your beginning online live chat to the experience you had in our Cardiff showroom with Alan and Nick. We are thrilled to know that they provided you with excellent service and experiences during your visits and ensured the perfect fit for your Rolex timepiece. I will pass on your kind words, which I am sure they will be delighted to hear.
We look forward to your next visit and assisting you again in the future.
Kind regards,
Kimberley
I bought two watches online from Laings…
I bought two watches online from Laings so far and they have been brilliant both times in their support online. The pieces are genuinely brilliant masterpieces and they deliver the high quality service you would expect.
I would recommend them 💯
7 February 2026
Unprompted review
Reply from Laings
Good morning, Lana,
I hope you are well, and thank you for your 5* review.
We thank you for choosing Laings for both your timepiece purchases, and we are delighted to know you received a 5-star service each time. It's great to know that our Client Service Specialists were able to ensure you were fully supported remotely with each timepiece, and we hope you are enjoying them!
We look forward to assisting you again in the future, and thank you for the recommendation.
Kind regards,
Kimberley
Stunning Ring
I ordered a ring from Laings. Their prices are very competitive and I had it posted to me. It was delivered in small type shoe box (described by me) Their packaging was second to none. Absolutely outstanding and nestled inside was my ring. Inside 2 boxes and containing 2 pouches. My ring was stunning!! I ordered the ring on a Friday and although I live in Northern Ireland it arrived the next day. Brilliant experience. I was able to talk to staff before it was delivered to find out about returns which was very reassuring. I will definitely be ordering from them again!!!
6 February 2026
Unprompted review
Reply from Laings
Good afternoon, Ms Lutton,
Thank you for sharing your recent online purchase.
We are thrilled that our Client Services Specialists were able to ensure you were fully informed before the purchase of your beautiful ring. It is wonderful to know you had a brilliant online purchase experience and that it was beautifully packaged. We hope you enjoy wearing your new ring for many years to come.
We very much hope to assist you again in the future.
Kind regards,
Kimberley
I always find laings easy to deal with
I always find laings easy to deal with, the staff are so friendly and knowledgeable
3 February 2026
Reply from Laings
Good morning, Mr Morrison,
Thank you for sharing your recent Laings experience.
We are thrilled to hear that our Specialsts warm nature and expetise helps you have a seamless experience upon each visit.
We look forward to assisting you again in the future.
Kind regards,
Kimberley
Laings Rolex
Scott and his team couldn't have been nicer and more accommodating in any way. Although the watch I wanted was not in stock at the time I was presented with more than suitable alternatives.
8 February 2026
Unprompted review
Reply from Laings
Good afternoon, Mr Taylor,
I hope you are well, and thank you for sharing your Rolex experience.
We are pleased to know that our Rolex Specialists, especially Scott assited you during your visit and that their warm nature and expertise guided you through the collection. It's wonderful to know you were able to view different timepieces when exploring our Rolex dedicated showroom.
We look forward to your next visit.
Kind regards,
Kimberley
The customer service we received was…
The customer service we received was amazing! Stuart at the Tag Heuer store was so friendly & helped with my issues..
7 February 2026
Unprompted review
Reply from Laings
Good morning, Ms Haston,
Thank you for sharing your recent visit to our TAG Heuer boutique.
It is fantastic to know that Stuart provided you with amazing 5-star service and, with his warm nature and expertise, helped you with your issue during your visit.
We hope to welcome you back soon.
Kind regards,
Kimberley
Your team in Edinburgh are fantastic
Your team in Edinburgh are fantastic. Stephen allocated me my first Rolex and his service was amazing from day one to picking up my watch. Mark was incredibly kind and patient when I popped in to chat! Every staff member made me feel welcomed. If you need any jewellery or watches this is the team to go to! Thanks everyone
26 January 2026
Unprompted review
Reply from Laings
Good afternoon, Mr. Goddard,
Thank you so much for your lovely review of our Edinburgh store!
We are pleased to hear how Stephen, Mark and our specialists created such a memorable experience for you upon your visits.
It is a delight to know that through their welcoming nature, they ensured that you received excellent service.
We thank you for sharing your kind words, and we hope your beautiful Rolex timepiece is worn and cherished for many years to come!
Kind regards,
Gemma
I experienced attention to my needs
I experienced attention to my needs, with a full explanation of the process which would be followed. The Assistants I met were courteous and knowledgeable. Email correspondence was friendly and efficient and included the range of ways to enable communication..
31 January 2026
Unprompted review
Reply from Laings
Good morning Julia,
Thank you so much for your wonderful review!
We are truly delighted to know that our specialists created such a memorable experience for you, through their efficient communication and friendly nature.
We thank you for your kind words, and a warm welcome awaits you next time you are in the area!
Kind regards,
Gemma
Watch purchases
Having bought three watches with Laings, I can honestly say every one of the team I’ve dealt with has been exceptional, helpful, knowledgeable and go out of their way to help and accommodate..
6 December 2025
Unprompted review
Reply from Laings
Good morning, Mr. Davies,
Thank you for your kind review!
It is lovely to hear how our specialists have assisted you with each special watch purchase, through their helpful and courteous nature.
We thank you for your lovely feedback, and we hope to assist you again in the future!
Kind regards,
Gemma
First class customer service
First class customer service, helpful and friendly staff.
31 January 2026
Unprompted review
Reply from Laings
Good afternoon, Mr. McArthur,
Thank you for your wonderful review!
It is so lovely to hear how our specialists, with their courteous nature, provided you with first class service.
We thank you for your lovely feedback, and a warm welcome awaits you from our specialists next time you are in the area!
Kind regards,
Gemma
Excellent experience
I order a preowned watch from Laings. From the initial order the experience was fantastic. I had an email from Gemma confirming the order. Gemma answered all of my questions and kept me updated on shipping and delivery. I’d happily purchase again from Laings
21 January 2026
Reply from Laings
Good afternoon, Mr. Khan,
Thank you for your lovely 5* review!
I am delighted to have assisted you when making your purchase and I am truly pleased to know that I created such a fantastic experience for you throughout.
We are thrilled to hear how happy you are with your beautiful timepiece and we hope you enjoy wearing it for many years to come.
Thank you for your kind words, and we hope to assist you again soon!
Kind regards,
Gemma
What a lovely experience with the…
What a lovely experience with the wonderful Kaushika, she went above and beyond to make my family feel welcome. Kaushika spent lots of time chatting with my daughter about her birthday ring and made the occasion truly memorable.
24 January 2026
Unprompted review
Reply from Laings
Good morning, Ms. Beeden,
Thank you for sharing your kind words for Kaushika!
It is a pleasure to hear that she provided you with such a special and memorable experience, through her warm nature. We are pleased to know that she took the time to discuss your daughter's birthday ring with her too.
We thank you for your lovely feedback, and we hope to see you again soon!
Kind regards,
Gemma
My experience with buying online with…
My experience with buying online with Laings was seamless. Ordered quick and very swift responses from the customer service team with questions.
16 January 2026
Reply from Laings
Good afternoon Scott,
Thank you so much for your wonderful review!
We are thrilled to hear how our client service team ensured to provide you with a 5* experience, by responding swiftly to any questions you may have had and keeping you updated each step of the way.
We thank you for your kind words, and we very much hope to assist you again in the future!
Kind regards.
Gemma
From the initial consultation with…
From the initial consultation with Jessie to receiving my first Rolex , the experience was fantastic. Jessie provided great knowledge about the brand but also listened to what I was looking for. The service and care was faultless.
27 January 2026
Unprompted review
Reply from Laings
Good afternoon, Mr. Muir,
Thank you for leaving your lovely review regarding your Rolex experience!
It is fantastic to hear how Jessie ensured to provide a smooth and seamless process for you throughout by taking the time to discuss what you were looking for and sharing her knowledge to assist in your decision-making.
We are pleased to hear how happy you are with the service, and a warm welcome awaits you from Jessie and our specialists next time you are visiting!
Kind regards,
Gemma
Such a warm welcome
Such a warm welcome, great customer experience dealt with a lady called Margaret excellent product knowledge
25 January 2026
Unprompted review
Reply from Laings
Good afternoon, Mr. Kerr,
Thank you so much for sharing your kind words for Margaret!
We are delighted to hear that she provided you with such a great experience through her warm nature and by sharing her knowledge with you about the items you were interested in.
We thank you for your lovely feedback, and Margaret and our specialists hope to assist you again in the future!
Kind regards,
Gemma
Yet another first class Laings experience
Yet another first class watch buying experience at Laings Glasgow. Jessie and the team were super as always, and a pleasure to deal with :-)
25 January 2026
Unprompted review
Reply from Laings
Good morning Yak,
Thank you for sharing your kind review for our Glasgow store!
We are thrilled to hear how Jessie and our specialists created such a special and memorable experience for you when making your special purchase.
We thank you for your kind words, and we hope your beautiful timepiece is worn and cherished for many years to come!
A warm welcome awaits you from Jessie and our specialists next time you are visiting.
Kind regards,
Gemma
Reply from Laings
Good morning, Ms. Lathey,
Thank you for your kind 5* review!
We are pleased to hear that our specialists ensured to create a seamless experience for you, by discussing a desired delivery date for your special purchase.
Thank you for your lovely feedback, and we very much hope to assist you again soon!
Kind regards,
Gemma
Had a great conversation with the lady…
Had a great conversation with the lady in Laings who was both helpful and patient and listened to what I wanted
11 January 2026
Reply from Laings
Good morning, Mr. Hope,
Thank you for sharing your wonderful review!
It is fantastic to hear how our specialist, with her warm and courteous nature, took the time to understand what you were looking for and made suggestions that fit your desired specifications.
We thank you for your kind words, and we hope to assist you again in the future.
Kind regards,
Gemma
Good old fashioned customer service at it's best.
I'd like to compliment the whole team in Cardiff on the customer experience.
It's my second watch with yourselves and I must have been a complete pain. Took me about four hours and three visits to decide on my watch purchase. I even had Lewis from the Omega boutique opposite bringing watches over for me to compare. Nothing was too much trouble, and no hard sell.
I returned a week later as the strap was a bit tight and on the limit of adjustment, no issues whatsoever. A new strap was ordered and swapped over.
Very happy..
10 January 2026
Unprompted review
Reply from Laings
Good morning, Mr. Williams,
Thank you for your lovely review!
We are delighted to hear how our specialists in Cardiff assisted you with finding the perfect timepiece to add to your watch collection. We are pleased to hear how Lewis and our watch team helped you by comparing different models, to assist with your decision-making.
We are so pleased to hear how delighted you are with your timepiece, and we hope you enjoy wearing it for many years to come.
Thank you for your lovely feedback, and we hope to assist you again soon!
Kind regards,
Gemma
High quality service and great communication. My 1960’s watch was very tired and it came back looking brand new and gleaming
I had a great experience from the 1st day I nipped into Laings for advice on my Rolex watch. The service was exceptional and would highly recommended Laings.
10 January 2026
Unprompted review
Reply from Laings
Good afternoon, Mr. Clark,
Thank you for sharing your recent Rolex service experience!
We are pleased to hear how our service specialists assisted you in having your beautiful piece serviced. We are delighted to know that you were provided with exceptional service, and we thank you for the recommendation.
We thank you for your kind words, and a warm welcome awaits you next time you are visiting!
Kind regards,
Gemma
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