Lainly™ Reviews 

209
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, most reviewers were unhappy with their experience overall. Customers frequently complain about missing orders, complete lack of tracking information, and extremely long delivery delays. Furthermore, people struggle to get refunds or helpful customer support when trying to resolve product issues, leaving many feeling frustrated and deeply disappointed with the company's overall service and questionable product quality. Though some reviewers were happy with their purchases, praising the beautiful designs, sparkly appearance, and overall craftsmanship of the jewelry. Consumers also noted that these items make wonderful gifts for family members when they arrive safely and match online expectations, creating positive and memorable moments.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while some reviewers praise the items as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers report never receiving their... See more

Quality

Consumers find quality to be ambiguous, with reviewers noting that the jewelry is initially pretty,... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently highlighting frustration over missing... See more

Refund

Customers had negative experiences with refund policies, frequently reporting that requests were denied or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The actual necklace looks reasonably ok. Time will tell. My biggest disappointment was the cheap plastic pouch strip they came in. Stapled at the top. Not the gift case they were shown in on line. M... See more

Rated 2 out of 5 stars

I really wanted to like this company, but I ordered the "buy one, get two free" cross and crown necklaces — I doubled the order, expecting to receive six necklaces. Instead, I was charged almost $200,... See more

Rated 3 out of 5 stars

The jewelry is beautiful but my bracelet turned within a week & my necklace chain broke in about 2 weeks. The cross for the neck is still beautiful & I will be purchasing a new chain.

Rated 2 out of 5 stars

I also never received my order. After numerous emails back and forth, I just gave up on this company. Will not order again. They do not stand by their claims. Very discouraging since I ordered... See more


Company details

  1. Jewellery shop

Written by the company

Lainly is a faith-based jewelry brand built by a small Christian family who believe accessories should do more than decorate. They should carry a message. Every piece we create exists to help you carry your faith wherever you go, and to make it easy to put a reminder of God's love into someone else's hands. We started Lainly because we wanted jewelry that felt personal, not mass-produced. Every necklace, bracelet, earring, and ring we make is waterproof and tarnish-free, built to hold up to showers, workouts, humidity, and years of everyday wear. We back every piece with a lifetime guarantee, because we want you to trust what you're wearing, not worry about it. Faith and gifting go hand in hand for us. Many of our customers order pieces to keep for themselves and pieces to give away, to a daughter, a friend walking through a hard season, or someone who just needs reminding they're not alone. That's the heart behind what we make: jewelry as a quiet, wearable way to spread His Word. Lainly began as a brand for women of faith, and we're growing into a home for every believer who wants to wear what they hold true. We're grateful for the thousands of customers who've trusted us so far, and we work hard every day to earn that trust with quality, honesty, and real customer care. Whatever you're shopping for today, we hope it becomes more than jewelry. Faith first, always.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

209 reviews

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No recent history of asking for reviews

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2.5

All reviews

(209)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Beautiful jewelry

These necklaces are gorgeous and they sparkle so much in the sun. I have had mine for a couple months and it hasn't faded or changed color
I wash dishes and shower with it on every single day. It is nice to have jewelry that can keep up with a busy mom life without breaking.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 3 necklaces for my daughter…

I ordered 3 necklaces for my daughter and 2 granddaughters after a very traumatic experience. I wanted them to have the strength and comfort that our heavenly father gives us. The necklaces said they were delivered but my girls never recieved them. This amazing company didn't have to do this BUT they resent the 3 necklaces to me again at no charge! I truly appreciated that and now I decided I wanted one for myself and bought the buy 1 get 2 free again so I can give the other 2 away to some other special people! Thank you again for your generosity! The are gorgeous and are being worn proudly! ❤️🫶🥰

9 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT! do not buy. First the jewerly will tarnish after one use and second tehy will not refund or help you return. They are not Christian and you wil lbe emailing for days and days and they are a scam. Be very careful.

2 September 2026
Unprompted review
Rated 3 out of 5 stars

It took longer than I expected to…

It took longer than I expected to receive the necklaces. They look pretty but feel really cheap. The cross is extremely thin and easily bendable. The necklace feels very thin and feels like I could easily pull and break it. I really am disappointed because I wanted to love it. I have been wearing a few days and holding up ok in the shower and at work. The clasp is really cheap feeling. It was buy one get 2 free so 3 for $40. Meaning they wanted to charge $40 for one which is ridiculous!! Not anywhere near worth $40!

20 August 2026
Unprompted review
Rated 1 out of 5 stars

I would love to review the product however….

I would love to review the product. However, after a month and a half past the order date, they told me the product was delivered. I did not receive. When I requested that Goldman Sachs get involved because I bought it on my Apple Card. They immediately refunded my money, even after they told me it was already delivered. That speaks volumes to me. Buyer beware!

31 August 2026
Unprompted review
Rated 1 out of 5 stars

I am another victim of “lost jewelry”!

I am another victim of “lost jewelry”. I ordered 3 necklaces for my daughters and never received them. They tell me the date and time of delivery but I have security cameras and nothing was delivered. They blamed USPS but our security cameras show our mail being delivered at at 6:21 pm and not the time they say their tracking shows. DO NOT BUY FROM THIS COMPANY! They won’t make it right. False Christian advertising.

4 August 2026
Unprompted review
Rated 3 out of 5 stars

They are lovely

They are lovely.
But My Goodness did that take a lloonnnnggg time to receive.
Over one month.
The tracking is completely worthless.
I was convinced it was a scam. They were great about responding to my inquiries, but the response sent me to tracking and that told me absolutely NOTHING.
Then they told me I received it a week ago. It arrived yesterday in the mailbox.

They are lovely, really pretty, as advertised. But for me reordering, no I'm out.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Cheaply made-Tarnished almost instantly

Cheaply made and tarnished within an hour of wear. Have been back and forth with "customer service" for days regarding return and refund. Dispite the return policy listed on the website they (so far) have not been willing to honor the refund. Buyer Beware!

15 August 2026
Unprompted review
Rated 1 out of 5 stars

Lainley jewlery

I placed an order with this company August 10th. I searched their site to see where the product was being made or where the company location was. I was led to believe that they were in New Mexico, USA.
I received an email saying my order has been shipped. I look for a tracking number which is through SHOP. That's a real hassle too. To make a long story short I have not received my order. I can't cancel because it's been "shipped". Delivery time depends on what destination COUNTRY. Ugh
I do not want to order anything that is not USA made.
Never going to order from lainley jewlery ever again. They are not trustworthy. And using religion/faith based sales is disgraceful.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

If I Could Give Zero Stars I Would

If I could give zero stars I would. Horrible experience all around. Never received my order. They shipped it to the wrong place but claim it got delivered just fine. I’m out $70. Went back and forth for over 3 months with customer service via email, and then all of a sudden, ghosted. No replies to my emails. I’m SO disappointed I never received my order and never received my refund either.

TOTAL SCAM! Don’t order from this “Christian” company! More like a C-I-N-O company… iykyk

5 June 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the pearl necklace with the…

I ordered the pearl necklace with the cross. It was during a promo period so I got 2 extra with it. It took so long and I kept checking for the delivery of the items. They said it was delivered but I never got the products. They told me to check with USPS. I did and was informed that the sender or shipper sent to wrong address. And USPS said it was unrecoverable. Now Lainly wants me to get more documentation from USPS . Why am I doing all this when its not my fault that it was never delivered ? They should replace or refund. This website is unreliable. Dont buy from them.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

For a faith based company

For a faith based company, what a crooked scam! Twice now they have supposedly shipped my order. And twice now my order has not been received. I will just chalk this up to $ lost. Even tho I asked for a refund, that has not been received either. Hmmm. What “faith” is this company based on? Certainly not one that is truth and honesty based. Is there a “rip off, scam” faith I don’t know about?

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Greatly Disappointed

Disappointed that all four necklaces ordered for myself and as gifts were tarnished within about a week of wearing. Seemed like the company was gonna be supportive when responding to me but ended up getting an offer of a 10% refund, that’s it. That was greatly disappointing as their site stated word for word- we’ll replace it, credit you, or refund you. Wanted to love this company and product.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

This jewelry is JUNK

This jewelry is JUNK! I got 3 necklaces. Buy 1 and get 2 free. Within weeks they tarnished chains and all! I asked for a refund and sent a picture and they would only refund 13.33! So where does the FREE come in? Total false advertising! I wouldn't recommend anyone buy from this company! Also delivery took forever. When inquired about it all they would say I it's on its way! I could have bought better costume jewelry from Walmart and paid less for it! They dont honor what they advertise and they sell junk! DONT BUY FROM THIS COMPANY!!!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

These necklaces are gorgeous

These necklaces are gorgeous! I've parted with two of the six I recieved. Girls were enamored. It's really a great piece. It can jump start a conversation about our Lord. Always a great subject.

These necklaces don't tarnish nor turn your skin green.

If there is anything I would change about my necklaces it would be a little longer chain and quicker shipping.

Yall ain't heard the last from me either😊

10 August 2026
Unprompted review
Rated 5 out of 5 stars

So far, they're good

I haven't had any problems. Yet. They arrived in a good time and I've been wearing them about a week and they still look good. I'll definitely update if that changes.

5 August 2026
Unprompted review

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