Lainly™ Reviews 

209
•
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, most reviewers were unhappy with their experience overall. Customers frequently complain about missing orders, complete lack of tracking information, and extremely long delivery delays. Furthermore, people struggle to get refunds or helpful customer support when trying to resolve product issues, leaving many feeling frustrated and deeply disappointed with the company's overall service and questionable product quality. Though some reviewers were happy with their purchases, praising the beautiful designs, sparkly appearance, and overall craftsmanship of the jewelry. Consumers also noted that these items make wonderful gifts for family members when they arrive safely and match online expectations, creating positive and memorable moments.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, while some reviewers praise the items as... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers report never receiving their... See more

Quality

Consumers find quality to be ambiguous, with reviewers noting that the jewelry is initially pretty,... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently highlighting frustration over missing... See more

Refund

Customers had negative experiences with refund policies, frequently reporting that requests were denied or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The actual necklace looks reasonably ok. Time will tell. My biggest disappointment was the cheap plastic pouch strip they came in. Stapled at the top. Not the gift case they were shown in on line. M... See more

Rated 2 out of 5 stars

I really wanted to like this company, but I ordered the "buy one, get two free" cross and crown necklaces — I doubled the order, expecting to receive six necklaces. Instead, I was charged almost $200,... See more

Rated 3 out of 5 stars

The jewelry is beautiful but my bracelet turned within a week & my necklace chain broke in about 2 weeks. The cross for the neck is still beautiful & I will be purchasing a new chain.

Rated 2 out of 5 stars

I also never received my order. After numerous emails back and forth, I just gave up on this company. Will not order again. They do not stand by their claims. Very discouraging since I ordered... See more


Company details

  1. Jewellery shop

Written by the company

Lainly is a faith-based jewelry brand built by a small Christian family who believe accessories should do more than decorate. They should carry a message. Every piece we create exists to help you carry your faith wherever you go, and to make it easy to put a reminder of God's love into someone else's hands. We started Lainly because we wanted jewelry that felt personal, not mass-produced. Every necklace, bracelet, earring, and ring we make is waterproof and tarnish-free, built to hold up to showers, workouts, humidity, and years of everyday wear. We back every piece with a lifetime guarantee, because we want you to trust what you're wearing, not worry about it. Faith and gifting go hand in hand for us. Many of our customers order pieces to keep for themselves and pieces to give away, to a daughter, a friend walking through a hard season, or someone who just needs reminding they're not alone. That's the heart behind what we make: jewelry as a quiet, wearable way to spread His Word. Lainly began as a brand for women of faith, and we're growing into a home for every believer who wants to wear what they hold true. We're grateful for the thousands of customers who've trusted us so far, and we work hard every day to earn that trust with quality, honesty, and real customer care. Whatever you're shopping for today, we hope it becomes more than jewelry. Faith first, always.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

209 reviews

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No recent history of asking for reviews

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2.5

All reviews

(209)

201 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm grateful that I received my cross!

Don't understand why people are not receiving their orders from this company.
I did and I'm very grateful for these beautiful cross necklaces. I ordered 1 rose gold and 2 gold. I've worn my rose gold cross since I received it & it's still as beautiful. No tarnishing and still sturdy.
It's truly a blessing to be able to show others what truly reflects on the inside of me ... that I worship a king, who suffered and died for us! ❤️
Thank you to this family for creating such a beautiful cross.

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Rating should be a zero

Rating should be a zero. It took a month for me to receive them and they are very poor quality. They wanted a picture so I sent them a picture and wanted a refund. They were gonna give me a 10% refund off of a $40 purchase. These were not American made. I would not recommend this company or their products. Keep your $40.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could leave no stars I would do…

If I could leave no stars I would do so. STAY AWAY FROM THIS COMPANY THEY ARE A COMPLETE SCAM. I was also surprised to find out this company is able to go through affirm. They take all your payments but never deliver your merchandise. Last tracking I received showed something was delivered from stamps.com. Horrible that they claim being religious, very disappointing. Last email I sent them I let them know they are and have been reported with reviews a scam and I would take every opportunity available to let people know to stay away from this so called company.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

The necklaces I bought are absolutely…

The necklaces I bought are absolutely gorgeous and I receive compliments on them alot. It didn’t take long to receive them after I ordered them and didn’t have any problems. I will definitely buy from them again

9 April 2026
Unprompted review
Rated 2 out of 5 stars

I also never received my order

I also never received my order. After numerous emails back and forth, I just gave up on this company. Will not order again.
They do not stand by their claims.
Very discouraging since I ordered merchandise for Christmas gifts.

5 December 2025
Unprompted review
Rated 4 out of 5 stars

This would be a 5 Star except the…

This would be a 5 Star except the shipping took a bit longer than expected. I got both a cross & crown necklace and matching earrings. My wife loves them and they are beautiful. No, they are not “fine” jewelry, but I didn’t pay the price I would for “fine” jewelry. They are beautiful and seem to hold up well with regular wear. A great way for my wife to wear her testimony and faith. I will use Lainly again if another piece catches our eye.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing

I purchased the cross necklace with the impression that I could wear it every day. It tarnished very quickly. When I contacted customer service, I was told that I would receive replacement, upgraded and never have. This was over six months ago. Do not purchase this jewelry. Their customer service is not good at all.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered four necklaces

I ordered four necklaces. I already gifted two of them and haven't heard anything Bad from the receivers. I also thought they were made of pure silver but Gold plated. I will say that I emailed the company I ordered from several times between the day I ordered till the day I received my order and my emails were responded to within a couple of days. If I don't get any complaints from the receivers then I will definitely be ordering again.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I bought necklaces for my daughters

I bought necklaces for my daughters, granddaughter and birth mom. Absolutely love them and so did my family! Perfect little family company spreading the good news. They are amazing to work with, excellent customer service and quick and easy ordering. I will be ordering again! Love helping small, family businesses!

9 March 2026
Unprompted review
Rated 2 out of 5 stars

THE NECKLACE BROKE

PURCHASED FOR XMAS GIFTS.THE NECKLACE BROKE AND THE CROSS WAS CORRODED AFTER HAVING IT FOR JUST 2 AND A HALF MONTHS, I submitted an email complaint and never heard back

30 November 2025
Unprompted review
Rated 1 out of 5 stars

I bought a Cross Necklace with a crown…

I bought a Cross Necklace with a crown on it and it wasn’t how it’s seen on your Social Media profile! Very cheap looking and it came in a Small plastic bag with holes on the bag! I also ordered a Pearl Necklace with a Cross on it and I was also disappointed with this Item as well. I Emailed your Company several times with Photos of these two Items and I was totally Ignored, No responses from your Company on how to return and Receive a Refund! I’m sorry but I trusted to receive something nice and I was totally disappointed! How will your Company repair this Issue and make it right?

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful quality necklaces !

I ordered 3 pearl and cross necklaces from Lainey. They came on time and are beautiful! I will definitely be ordering from them again!

Update- the cross on pearl necklace is completely tarnished and the clasp is completely discolored at this time! Ugh
Do not purchase!

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Upon receiving a damaged necklace

Upon receiving a damaged necklace, I promptly contacted Lainly, and a replacement was dispatched without delay. I commend your company's commitment to product quality and customer satisfaction. I have since recommended your website to several friends and family members who are interested in acquiring your exquisite necklaces.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordered two of the cross necklaces…

I ordered two of the cross necklaces One for me and one for my Sister They are Beautiful. The only complain that I have is the clasp is so small I can't put it on unless is here to hold the clasp open and put it on for me. Both me and my Sister have bad Arthritis in our hands our hands are all crippled up. And we both live alone so I don't know if we will be able to wear them. Thank you, Pauline Raymond

18 May 2026
Unprompted review

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