Good Approach
All laivly support has been very approachable and quick to resolve all concerns.
22 August 2025
Unprompted review
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Company details
Written by the company
Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control. Laivly’s artificial intelligence platform, Sidd, enables contact center teams to build, deploy, and manage their own AI agents, securely and at scale, without reliance on vendor or IT support. Laivly solves the challenge of implementing rapidly evolving technology for contact centers and customer care programs with Sidd Studio, an intuitive command center; Sidd Duo, the industry-leading agent assistant; and Sidd Solo, an autonomous AI agent. Led by a team of established contact center experts, Laivly grew out of the unique needs and challenges of customer service programs. With a focus on ethics in AI and the agent experience, Laivly works to improve customer service across all industries. Laivly is a privately held company based in Winnipeg, Canada.
Contact info
240 Kennedy St, R3C1T1, Winnipeg, Canada
- 1 (844) 987-7433
- info@laivly.com
- laivly.com
Amazing functionality from SIDD
Sharing amazing feedback on the usage of SIDD, as an admin user, I can easily track the agents on how they are implementing SIDD, and because of this usage, I'm seeing strong positive progress on their AHT per call. Since this helps the agents to have or build better documentation with more accuracy, plus it saves information that is needed, like numbers or important data.
13 August 2025
Unprompted review
Leaders best tool
Using Sidd has made leading my team so much easier. It offers insights into contact drivers, agent behaviours and analytics that I wouldn't otherwise have had access to. It also makes onboarding new agents so much easier which helps with training, consistency and compliance.
1 July 2025
Unprompted review
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