lakelandartisan.co.uk Reviews 

306
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast and reliable delivery service along with the very secure packaging that keeps fragile bottles completely safe. People also love the wide selection of delicious products, noting that the website makes ordering simple and convenient. Reviewers often mention the helpful staff and the consistently high quality of the drinks and local specialties available. However, some people mentioned occasional issues with extended delivery delays, transit damage, or unanswered customer service emails. A few consumers noted that couriers occasionally took longer than expected or that minor packaging mishaps occurred during shipping.

What people talk about most

Product

Consumers find product to be positive, regularly praising the great taste and variety of items available.... See more

Delivery service

Reviewers express great satisfaction with the delivery service, frequently highlighting the prompt and speedy... See more

Order

Customers had positive experiences with order, highlighting a simple and straightforward ordering system.... See more

Service

Customers consistently note positive experiences with service, highlighting excellent quality, personal... See more

Quality

People report positive experiences with quality, praising the fantastic taste and great drinks. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery, well packaged so there weren't any breakage. The beers are full-bodied and tasty. I'm trying different bitters each time I order and so far I've not been disappointed. The jingle berry... See more

Company replied

Rated 5 out of 5 stars

I have bought the Damson Gin for the last two years for my father’s birthday. He is now in his nineties and really enjoys this particular drink and its beautiful bottle. Lakeland Artisan provide a si... See more

Company replied

Rated 5 out of 5 stars

At the moment can only comment on the ease of navigating the website to order products and time frame from order to delivery.which was very easy and not a very long wait by any mean for delivery.the... See more

Company replied

Rated 5 out of 5 stars

Great company. I ordered a bottle of cola cordial, which isn't sold in any shop I know of. I was kept informed about my delivery. And what impressed me most was how well the bottle was packed. It arri... See more

Company replied


Company details

  1. #22 of 86 best companies in Food Manufacturer
  2. #13 of 46 best companies in Catering food and drink supplier
  3. #16 of 23 best companies in Distillery
  4. #22 of 72 best companies in Food producer

Written by the company

Welcome to Lakeland Artisan. We have won over 90 Great Taste Awards as well as various other awards. ​Our aim is to produce award-winning products, with a special link to Cumbria and the Lake District with all its unique and delicious flavours. Our products are hand-crafted in small batches in Kendal in the English Lake District, using only the finest natural ingredients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

306 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(306)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very satisfied

As always, really good service, easy to order, came very quickly no fuss, great company!

27 August 2024
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Reply from lakelandartisan.co.uk

Thank you for your review Brian, we are delighted that you are happy with our service, Many thanks Lakeland Artisan

Rated 5 out of 5 stars

5 Star business

I recently placed an order for 3 bottles of cordial. I asked a question before purchase which was answered promptly by Geoff. Delivery was very fast and I was most impressed at the packaging and protection within the box. The cordials are exquisite, they are indeed reminiscent of days gone by when natural ingredients were used rather than the dangerous chemical sweeteners used across the board today. I am extremely careful when purchasing any food or drink these days, I will always seek out companies who go the extra mile, for example filtering water that they use in their products. Lakeland Artisan have far exceeded my expectations and I would highly recommend giving them a try!

12 August 2024
Unprompted review
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Reply from lakelandartisan.co.uk

Thank you for your review Jamie, we really appreciate your support of our local business. We pride ourselves on our service and that all our products are hand made here in the Lake District using only natural ingredients. We hope you enjoy your cordials! With thanks Lakeland Artisan.

Rated 5 out of 5 stars

Highly recommend!

As always, fantastic ales that are delivered super quickly and wrapped up really well. Bought from them via post over 5 times now and never a breakage!
I always buy as gifts so can't speak about the ales but they are my Dad's favourites!

3 August 2024
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Reply from lakelandartisan.co.uk

Thank you for leaving us a review, we are delighted you are happy with our service and appreciate your support for our local business. Many thanks Lakeland Artisan

Rated 5 out of 5 stars

Excellent

Very responsive to queries, super fast delivery and delicious cordials. I’ll be back!

9 June 2024
Unprompted review
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Reply from lakelandartisan.co.uk

Thank you for your review Anna, we are so pleased to hear how happy you are with our service. Thank you for supporting our local business, Lakeland Artisan

Rated 5 out of 5 stars

Great gifting idea

Sent item as a gift and the recipient loved the cordial. A suggestion to be able to add gift messages to individual items

11 July 2024
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Reply from lakelandartisan.co.uk

Thank you so much for leaving us a review Julia, we are delighted your recipient loved our ginger cordial. We are always happy to provide a gift message with any orders, just complete the note section when placing your order. Many thanks Lakeland Artisan

Rated 5 out of 5 stars

Stunning flavour and Quality

I bought sarsaparilla about 13 years ago after seeing the grandpa drinking it in a Simpson episode. Had to buy it. Had no idea what it was and loved it. So when I seen your artisan company doing it and as natural as I can possibly see it is. But, you processed the order fast and arrived in good time.

The product is slightly different from the one I bought all those years ago but certain it is because your is more natural and less manufactured en mass.

So overall I am grateful and appreciate the detail of how tidy the cans are. How the boxes are neat and personally packed. All makes it more personal and cares for. I bought 24 and will surely buy again.

7 July 2024
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Reply from lakelandartisan.co.uk

Thank you so much for your review Rudi. We are delighted you enjoyed our traditional Sarsaparilla and really appreciate you supporting our local business. Mawson's started in 1933 so it is the true flavour of Sarsaparilla and we are proud to keep it going! Lakeland Artisan

Rated 5 out of 5 stars

Mawson's soft drinks order

Fantastic customer service, with outstanding communication and speedy delivery. I thoroughly recommend Lakeland Artisan for unique products from the Lake District.

2 July 2024
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Reply from lakelandartisan.co.uk

Thank you for leaving us such a lovely review Nik, we hope you enjoy your purchases, Lakeland Artisan

Rated 5 out of 5 stars

The product is great

The product is great and we can’t get it anywhere else. It was delivered promptly without any fuss.

26 June 2024
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Reply from lakelandartisan.co.uk

Thank you for your review Jenny. We are delighted you are happy with our service. Lakeland Artisan

Rated 5 out of 5 stars

Damson Whisky

Great product and quick delivery. I accidentally ordered Vodka instead of Whisky but a quick email sorted out no problem. Would recommend to anyone

2 June 2024
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Reply from lakelandartisan.co.uk

Thank you for leaving us a review Melanie. We are happy we could sort your order quickly and really appreciate you recommending us, Lakeland Artisan

Rated 5 out of 5 stars

Perfect traditional recipe

Perfect traditional recipe. Will be buying regularly

12 May 2024
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Reply from lakelandartisan.co.uk

Thank you so much for leaving us a review. We are very happy to hear that you have enjoyed our traditional cordials, Lakeland Artisan

Rated 5 out of 5 stars

Very helpfull got what i wanted will…

Very helpfull got what i wanted will order again

23 April 2024
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Reply from lakelandartisan.co.uk

Thank you for leaving us a review Liz, we are always happy to help with your enquiries and we hope you love the Marmalade Yan Gin as much as we do! Lakeland Artisan

Rated 5 out of 5 stars

Easy to find and order what I wanted

Easy to find and order what I wanted
Prompt delivery as and when promised
Packaging excellent

29 March 2024
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Reply from lakelandartisan.co.uk

Thank you so much Michael for leaving us a review we are thrilled that you had a great experience ordering from us, Many thanks Lakeland Artisan

Rated 4 out of 5 stars

The product that was sent was broken…

The product that was sent was broken however I had fantastic service from this company and they have already sent a replacement

28 March 2024
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Reply from lakelandartisan.co.uk

Thank you so much for leaving us a review Lesley, We were so sorry to hear that this product was broken on arrival! We have raised this with our courier and hopefully this wont happen again :) Thanks so much Lakeland Artisan

Rated 5 out of 5 stars

Ginger cordial the very best

Ginger cordial the very best - packed well delivered promptly thank you

16 March 2024
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Reply from lakelandartisan.co.uk

Thank you David for leaving us a review, We agree we absolutely love this cordial and believe it is the best out there :) Lakeland Artisan

Rated 5 out of 5 stars

Amazing service, 100% buying from here again

Amazing service and even a nice white chocolate given as an added extra thank you to their customers was the cherry on the cake after their fast delivery. 100% buying from them again.

12 March 2024
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Reply from lakelandartisan.co.uk

Thank you James for leaving us a review! We are over the moon to hear that you had a great experience shopping with us! Lakeland Artisan

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