Lakeland Leather Reviews 

1,793
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 392 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that the leather items are beautifully made, soft, and offer exceptional quality for the price. People also appreciate the prompt delivery and careful packaging, noting that online orders arrive quickly and safely. Buyers love how easy it is to place an order online and praise the helpful support they receive. Some reviewers were not happy with minor product discrepancies, mentioning unexpected color shades, sizing challenges, or unexpected marks on the items. A few consumers also noted occasional delivery or order management hiccups experienced during the online purchasing process.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality, soft feel, and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the exceptional craftsmanship and... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages arrive quickly, often within two to... See more

Order

People report positive experiences with order, highlighting the straightforward online purchasing process and... See more

Service

Users describe positive interactions with service, highlighting excellent support, prompt delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Just love the quality of the leather and so affordable. Fast delivery. Not sure why I didn't come across Lakeland Leather before. I'm blown away by the craftsmanship. The metal parts complement the st... See more

Rated 5 out of 5 stars

I wanted to replace a much loved bag. Initially I was sent the wrong bag , which isn’t great , but the response when I messaged about it was extremely prompt and very helpful. The correct bag was sen... See more


Company details

  1. Clothing Shop
  2. Bag shop
  3. Bags and luggage shop
  4. Belt shop
  5. Leather Coats Shop
  6. Ladies' clothes shop

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,793)

372 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christmas gift

Really pleased with the quality of the goods I ordered, the price and the speed of delivery, will definitely use this company again.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Beautiful store with excellent stock at fantastic prices. I will be back.

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Slow delivery

Ordered item on 4/12. It’s now 11/12 and still haven’t received the item. However I have been sent an email asking me to review the purchase I haven’t yet received!!!

11 December 2025
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,
I am sorry to hear that your order was delayed, sadly in such a busy period we do get the rare delay. I can see that you have spoken to our customer service team who have resolved this. If you have any further queries please do not hesitate to contact us.
Many thanks
Lakeland Leather

Rated 5 out of 5 stars

Gorgeous leather purse!

Order arrived within days. The purse is beautiful, gorgeous, soft leather. Lovely colour too. Bought for a Christmas present but have since ordered the same for myself!

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Not yet received my order so couldn't…

Not yet received my order so couldn't tell you ! Ordered it 2nd Dec

2 December 2025
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,
I am sorry to hear that you are experiencing a delay, please don’t hesitate to contact our customer service team at online@lakelandleather.co.uk so we can look in to this and get it rectified right away.
Many thanks
Lakeland Leather

Rated 5 out of 5 stars

Totally love my new leather jacket

Totally love my new leather jacket. The leather is so soft as is the fleece and I can’t wear it without someone commenting on how nice it is and where I purchased it. I couldn’t be more happy with the product and the service.
Thank you.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant quality

I bought a men’s leather wash bag as a gift. It really is worth spending a little bit more as it is absolute brilliant quality. I would definitely buy again from Lakeland leathers.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with the service.

Very quick service from order to delivery. The bag is gorgeous, it is a Christmas present for a friend and I am sure she will love it. Thank you for such an easy transaction. I wouldn’t hesitate to buy from you again.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, very happy with the jacket, which is of good quality. Kept up to date on how the order was progressing. Perfect

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Super company with very good products

Super company with very good products. Jacket I ordered arrived very well packaged and is very well made. Its going to make a lovely Christmas present which will last for years. Kept informed by the company at all stages from ordering to delivery. Will definitely use again when I need another leather jacket.

6 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look