Lakeland Leather Reviews 

1,793
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 392 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently mention that the leather items are beautifully made, soft, and offer exceptional quality for the price. People also appreciate the prompt delivery and careful packaging, noting that online orders arrive quickly and safely. Buyers love how easy it is to place an order online and praise the helpful support they receive. Some reviewers were not happy with minor product discrepancies, mentioning unexpected color shades, sizing challenges, or unexpected marks on the items. A few consumers also noted occasional delivery or order management hiccups experienced during the online purchasing process.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional quality, soft feel, and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the exceptional craftsmanship and... See more

Delivery service

Clients share positive opinions on delivery service, noting that packages arrive quickly, often within two to... See more

Order

People report positive experiences with order, highlighting the straightforward online purchasing process and... See more

Service

Users describe positive interactions with service, highlighting excellent support, prompt delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Just love the quality of the leather and so affordable. Fast delivery. Not sure why I didn't come across Lakeland Leather before. I'm blown away by the craftsmanship. The metal parts complement the st... See more

Rated 5 out of 5 stars

I wanted to replace a much loved bag. Initially I was sent the wrong bag , which isn’t great , but the response when I messaged about it was extremely prompt and very helpful. The correct bag was sen... See more


Company details

  1. Clothing Shop
  2. Bag shop
  3. Bags and luggage shop
  4. Belt shop
  5. Leather Coats Shop
  6. Ladies' clothes shop

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,793)

372 reviews in the last 12 months

Write a review
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Rated 4 out of 5 stars

Easy enough to order

Easy enough to order. Pleasant exchange on the phone when asking for clarification about delivery. Disappointing that they offer a further discount after an order is placed. Unnecessary.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Small but holds everything.

I have had a large purse for a longtime which I liked, it was very well laid out but was too big to put into today’s small handbags. I ordered a smaller leather from you hoping it would do all the things a bigger one had done I needn’t have worried it is perfect. I ordered the teal green it is a lovely colour as well. I am very pleased with it and wouldn’t hesitate to recommend Lakeland to anybody.

13 April 2026
Unprompted review
Rated 4 out of 5 stars

I chose the bag I liked the look of…

I chose the bag I liked the look of with a weave and I wasn't disappointed. The bag and the colour are just what I wanted. My fault really since I didn't look carefully enough at dimensions, but I am finding the bag quite small. It will be perfect for times when I don't need to carry so much.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent in every way!

The website was clear and straightforward to use, and the description and picture of the leather jacket was exactly as it said and showed. I am delighted with my purchase and the leather is particularly soft. Excellent value for money too.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Butter soft excellent price leather jacket

Delivery was next day delivery. Leather was butter soft fit was excellent. Sadly colour was wrong for me not as expected phoned customer service spoke to a lovely girl explained the situation she was very apologetic forwarded me a return label almost immediately. Posted Friday had an email on Monday stating jacket received later had another email to state refund would be in my bank within 2days. Excellent company would highly recommend. Will purchase from them in the future.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Won't be going back unpleasant staff member

I was in lakeland leather in Northallerton today and I bought a leather case for my glasses in the samples box I paid for it literally turned behind me and saw a better case which was more expensive I hadn't even gone out of sight of the sales assistant I asked if I could pay the difference and buy the more expensive case the sales assistant attitude stunk she said no there's no returns on samples I said but I've literally just bought it I'll pay the difference for the more expensive one but no she turned her back on me and walked away. Before I was served there was a couple in front of me I don't know what was said but I saw the man throw a shirt on the counter told her you can stuff it and stormed out the shop if that's how Lakeland staff treat there customers I'll never step in that shop again. Also my aunt who I was with was going to buy a leather jacket for her daughter but when she saw how the staff member treated me she put it back the woman staff member was extremely unpleasant.

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Beautifully made bag.

My bag is absolutely beautifully made - with real care and attention to detail. Excellent quality , packaged with care and communication and delivery were excellent. I’m only not giving it 5 stars because I ordered navy and I feel the navy is more of a dark blue-ish grey - so I’m a little disappointed with the colour. However that may just be my own take on navy! Overall I would thoroughly recommend.

11 March 2026
Unprompted review

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