I would advise anyone against buying from this company. I ordered 2 reasonably expensive shoe racks. After taking months to arrive I was massively disappointed. The quality is truly awful and cheaply... See more
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Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s... See more
Company replied
Shocking. Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund. Kit... See more
Company replied
One of the worst furniture experiences I have ever had. Please do not order from this company. Furniture quality is poor, missing hardware and non-drilled pilot holes for the brackets. When I chatt... See more
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DO NOT ORDER FROM THIS COMPANY!
This company is TERRIBLE. They sent a defective wardrobe, missing parts, damaged parts and the parts that did come didn't fit together properly with misaligned shelves and drawers from the holes not being cut properly.
They didn't send a manual until I requested it. It tools over a month to arrive.
When I raised these issues, they asked for photos a video which I sent. Then they asked for the manual to be printed out and circle the problems then they asked for more photos. All because everytime a reply came, no one read the previous correspondence. Their customer service is absolute garbage and force you to become angered when you just want to resolve the issue.
I had to raise this with PayPal who are helping to find resolution thankfully. When I raised the dispute they privately emailed me outside of PayPal to tell me they would refund but the companies funds at their bank are frozen. This company is very shadey. Then the next email privately said their funds are frozen and they won't be trying to get a refund because I had raised a dispute with PayPal, not wanting to send or say this within the PayPal resolution centre like a legitimate company.
DO NOT ORDER FROM THIS COMPANY.
15 March 2026
Unprompted review
Reply from Lakiq
Dear Luke,
Thank you for sharing your experience, and I'm truly sorry to hear about the frustration and disappointment you've faced with your wardrobe order. This is absolutely not the experience we want our customers to have, and I completely understand why you're upset.
I'd like to address a few points to provide clarity on our side:
Regarding the photos and manual requests: When customers report issues with missing or damaged parts, we ask for photos and videos to help us identify exactly which components need to be replaced. This ensures we send the correct parts the first time, rather than guessing and causing further delays. I sincerely apologize that this process felt repetitive and that our communication wasn't as seamless as it should have been.
Regarding the refund and PayPal dispute: Once a dispute is opened through PayPal, our system automatically freezes the funds related to that transaction. This means we genuinely cannot process a refund directly through our own payment channels while the dispute is active—it's a standard procedure, not an excuse or an attempt to avoid responsibility. We reached out privately because we wanted to offer a faster resolution: if you close the PayPal dispute, we can process your refund immediately through our system, which is often quicker than waiting for PayPal's dispute process to complete. We understand now that our explanation may not have been clear, and we apologize for any confusion this caused.
We have your order number and truly want to make this right. If you're willing to close the PayPal dispute, we will process your refund immediately. Otherwise, we respect your decision to continue through PayPal and will fully cooperate to ensure a fair outcome.
Again, I'm deeply sorry for the frustration this has caused, and I hope we can still earn back your trust.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
What you SEE is NOT what you get!!!
I was pleased to get timely responses when I asked about the delivery of the Amoire I ordered. It was a month since the order was placed... I berate myself for not checking reviews before placing the order because it arrived in a damaged box. The item seemed to be in good condition but my husband wondered if the entire item was in the box becauseit seemed so compact... Besides not having directions to assemble it we found very flimsy extremely flexible materials almost just a cut above wood used to make paper, that our 8 year old grandkids could break without pressure... It is NOT SOLID, the dimensions ARE NOT CORRECT, HANGERS CANNOT FIT FOR THE DOORS TO CLOSE. MORE THAN $300 WASTED FOR CRAPPY IMITATION WOOD THAT'S NOT EVEN FIT FOR A PIG PEN to be built.
DO NOT BUY ANYTHING FROM LAKIQ, IT'S MONEY WELL WASTED!!!!!!!!!!!!!!!
16 January 2026
Unprompted review
Reply from Lakiq
Dear ASH,
Thank you for taking the time to share your detailed feedback about your recent purchase. I am genuinely sorry to hear that your experience has been so disappointing and that the product did not meet your expectations in terms of quality and dimensions.
First, I want to address the delivery timeline. When you placed your order, the estimated delivery time was clearly displayed during the checkout process. By completing the purchase, customers acknowledge and agree to this timeframe. We understand that waiting can be frustrating, and we appreciate your patience.
Regarding the condition of your order, I am very concerned to hear that the box arrived damaged and that the materials feel flimsy and not as described. This is certainly not the quality we aim to provide, and I apologize that you received a product that feels substandard. To help us investigate this matter thoroughly and find an appropriate resolution, could you please provide us with your order number? Once we have this information, we will escalate your case to our dedicated support team to review what happened and explore possible solutions.
I also want to sincerely apologize for the missing assembly instructions. This should not have happened, and we will ensure that this feedback is shared with our quality control team to prevent similar issues in the future.
We take all feedback seriously, and your comments about the materials and dimensions will be investigated internally. Please send us your order number at your earliest convenience so we can work toward making things right for you.
Thank you for giving us the opportunity to address your concerns.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
SCAM COMPANY - AVOID!!
This company is a complete scam. They advertise quality and beautiful furniture with a price-tag to match, however, what you get is a very cheap knock-off. The materials are NOT as advertised. I ordered a wooden, semi-assembled buffet table with sintered stone top for $1250. What I got was a very cheap reconstituted wood cupboard (in the wrong colour) and the top is very thin/cheap glass. There are NO instructions for assembly. Item states "partially assembled" there is nothing assembled about this! It did not even come in an assembled BOX! It came in scrap pieces of cardboard from an airconditioner unit (face palm emoji here!).
The after sales support is a joke: they offered me 15% off my next item!!! or a cheap nightlight, umbrella or thermos!!
They constantly delay emailed requests for refund, saying due to shopping season they will have a delay 15 - 45 days (how convenient this will time out your ability to request refund through PayPal etc). Once, I requested a refund from PayPal - Lakiq deployed their bullying tactics by saying they know I've filed a dispute, asking me to close the case or they will not issue me a refund and I need to wait 15-45 days for their "Bank's Review". Ridiculous!
I bet this review does not see the light of day on their website. RUN people, RUN and never purchase an item from this SCAM company again. Lakiq - I hope you're shut down soon. You are running a fraudulent, scam operation, stealing from innocent, hard working people.
6 March 2026
Unprompted review
Reply from Lakiq
Dear Oli,
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your disappointment. This is certainly not the experience we want any of our customers to have.
We’d really like to look into this matter for you and make things right. Could you please provide your order number so we can locate your specific purchase and review what happened? With the details you’ve described—especially regarding the materials, color, assembly, and packaging—it’s clear something went seriously wrong, and we want to get to the bottom of it.
Regarding the refund process, we’d like to clarify that we are not trying to threaten or pressure you in any way. When a dispute is opened through PayPal, our system typically places a hold on the transaction, which unfortunately prevents us from processing a refund directly from our end. That’s why we suggested closing the dispute—so we could issue your refund immediately and avoid the longer waiting time that PayPal’s review process may involve. If you’re open to it, we’re ready to process your refund as soon as we have your order details and the dispute is resolved. If you'd prefer to wait for PayPal's outcome, we completely understand and respect your decision.
Again, we truly apologize for the frustration and stress this situation has caused. Please give us the chance to help—send us your order number and we’ll prioritize your case.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Waited 3 months for a table
Waited 3 months for a table. It came scratched , they are refusing to give me a refund and instead have offered me a discount on a water bottle. DO NOT BUY FROM THIS COMPANY
4 March 2026
Unprompted review
Reply from Lakiq
Dear Rebecca,
Thank you for sharing your feedback, and please accept our sincerest apologies for the frustration this situation has caused you.
We are truly sorry to hear that you waited three months for your table, only for it to arrive scratched — and that our proposed solution came across as dismissive and inadequate. This is certainly not the level of service we aim to provide, and we completely understand why you are upset.
To make things right, we need to look into your order details as soon as possible. Could you please provide us with your order number? Once we have this information, we will investigate immediately and work with you to find a solution that truly addresses the issue.
We value our customers and want nothing more than to resolve this for you properly. Please share your order number, and we will prioritise your case right away.
Thank you for your patience, and once again, we are truly sorry for this disappointing experience.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Reply from Lakiq
Dear Ralph,
Thank you so much for your kind words! We're absolutely delighted to hear that you experienced very good service — it truly means the world to us.
Our team works hard to ensure every customer feels valued and supported, and knowing that we succeeded with you is the best reward we could ask for. Your feedback motivates us to keep improving and maintaining the high standards we strive for.
We truly appreciate you taking the time to share your positive experience, and we look forward to serving you again in the future. If there's ever anything we can help you with, please don't hesitate to reach out!
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Cheap product and poor customer service
This company and their products are so cheap and sub standard. I recently bought a locker and received with damages. Unwilling to replace the product or compensate the damages after sending photos. The Customer service sucks and no toll free number to contact. Never answer the questions via email. Never buy any product or recommend to any one either.
Order Number 803464. Please send me a duplicate to open the safe since I accidently locked the safe with key inside and partial refund for the visible damages shown the pictures. Thank you Mele Chacko
18 February 2026
Unprompted review
Reply from Lakiq
Dear mele,
Thank you for sharing your honest feedback, and we are truly sorry to hear about your disappointing experience. This is certainly not the impression we want our customers to have, and we sincerely apologize for the frustration caused by the damaged item and the difficulties in reaching us.
We want to assure you that we are absolutely willing to help resolve any product issues. We respond to all customer inquiries in the order they are received, so there may sometimes be a delay — but we never intentionally ignore messages. Our goal is always to find a fair solution.
To help us assist you as quickly as possible, could you please provide your order number? Once we verify the details, we will be happy to send a replacement for the damaged parts or find another suitable solution for you.
We truly hope to have the opportunity to make things right and regain your trust.
Thank you for your patience, and we look forward to helping you soon.
Update:
Thank you for sharing your feedback, and I'm truly sorry to hear about the difficulties you've experienced with both the product and our communication. This is certainly not the impression we want our customers to have, and I personally apologize for the frustration this has caused.
Regarding the duplicate key: we sincerely understand how inconvenient it is to be locked out. However, after checking with the manufacturer, we were informed that it is not possible to order a replacement key alone for this model. Unfortunately, without being able to access the inside of the locker, we are also unable to send a replacement lock and key set, as installation would not be possible in the current situation. In this case, we recommend contacting a local locksmith for assistance.
Regarding the partial refund for the visible damages: I can see that our team did previously reach out to you via email with a proposed solution. However, we unfortunately did not receive a response. Could you please check your inbox (including spam/junk folder) and reply to that email? Once we hear back from you, we will be happy to move forward and resolve this matter as quickly as possible.
We truly value you as a customer, and we want to make things right. Please check your email and reply at your earliest convenience so we can finalize the refund and close this issue on a positive note.
Thank you again for bringing this to our attention, and we hope to hear from you soon.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Terrible company
Terrible company. I have been trying to return that took forever to get. They dont honor their return policy. If you can get a response. Worse company ever. Im not even sure there is a person ypu can talk to. I tried to cancel then they waited to long to respond that I couldn't cancel and now I have been trying for 2 weeks to return and by the time I can return it will be past my 30 days to return. DO NOT BUY FROM THIS COMPANY.
24 February 2026
Unprompted review
Reply from Lakiq
Dear Amanda,
Thank you for sharing your feedback, and we're genuinely sorry to hear that you're frustrated with the return process. We completely understand how stressful this situation must feel, and we apologize for any confusion or delays you've experienced.
We'd like to kindly clarify a few points regarding your order. The estimated delivery time was clearly displayed at the time of purchase, and by placing the order, you acknowledged and accepted that timeframe. When you requested to cancel approximately two weeks later, your package was already in transit, which is why cancellation was no longer possible. At that time, we also received your confirmation to proceed with the delivery, which is why the order continued its journey.
We understand now that you wish to return the item. You are welcome to return the product at your own expense, and we will process the return accordingly once the item is received.
We truly hope we can resolve this matter for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Terrible Customer Service. Products have Wong Installation Instructions
I bought two crystal chandeliers from Lakiq, Order No 802673, as they look beautiful in the pictures and are very reasonably priced.
Placed order and was given a 6 week timeframe for delivery which I accepted as I knew it was coming from abroad.
Waited approximately 8 weeks and they finally arrived. I was so excited to get these and put them up as they will finish off two of my recently renovated rooms.
My excitement however is short lived as the one page instruction inside each box does not relate to the product inside. There are no written instructions just a pictorial view of the chandelier components and a contents list.
On inspecting all the components of each box it is clear that the hanging mechanism for both Chandeliers are different to what is pictured in the instructions. I cannot therefore hang the Chandeliers as I do not know how these components go together to make a hanging mechanism.
I emailed Lakiq Customer Services and provided pictures of the components received and the one page instruction hoping that a resolution could be sought.
I was assured by Lakiq that they would contact the manufacturer for the correct installation instructions.
I waited nearly a week for a reply as it was Chinese New Year and finally got a reply which contained instructions for the same incorrect Chandeliers. By this time I am pulling my hair out with frustration as I have two chandeliers that I have waited over two months for that I cannot install.
I emailed Customer Services again saying that the instructions are the same and cannot be used for these products. They replied with the same response”Follow the instructions provided and contact us if you have any issues”.
I had enough by this point and asked Lakiq for either a return and full refund or a significant discount so I can pay a handy person to figure out how to put them together and install them.
Lakiq came back to me again with the same response to follow the incorrect instructions.
Don’t know what to do now but thought I had better add my experience to these reviews so other potential customers are not left with products they cannot assemble and hang.
Update 5th March:- received an email from Lakiq saying they would ask manufacturer for correct instructions. After a few days waiting I got them. It stated that they had indeed changed the mounting mechanism and enclosed two photos of the ceiling mechanism pre-assembled and a one line instruction saying “installation complete”. Still none the wiser.
I have now paid a handyman to fit these. It took him a couple of hours and he said the instructions were useless and most people would struggle to work out how to put it together.
I would not purchase from Lakiq again. I understand that mistakes happen however they seem to be unaware of what they are selling and their Customer Service responses are shocking.
Asked for some compensation for all the trouble and my out of pocket expenses. Received a response asking me to put both Chandeliers side by side and take a video of the issue! Seems after all my emails back and forth they still don’t understand what is wrong. I obviously can’t do this now as I have paid to have them installed. Shame on you Lakiq
10 February 2026
Unprompted review
Reply from Lakiq
Dear David,
Thank you for sharing your experience in such detail, and please accept my sincere apologies for the frustration and disappointment you've faced with your order (Order No: 802673). I completely understand how incredibly frustrating it must be to wait over two months for your chandeliers, only to receive incorrect installation instructions that make it impossible to hang them properly. That is certainly not the experience we want any of our customers to have.
I want to personally assure you that we are taking your issue very seriously. I have escalated your case to our product team, and we are once again reaching out directly to the manufacturer — this time with more urgency — to obtain the correct, verified installation instructions for the exact chandelier models you received. We understand that the previous instructions provided were identical to the incorrect ones, and I sincerely apologize for the runaround this has caused.
Once we hear back from the manufacturer, we will email you the correct instructions immediately.
Please rest assured that we are on this, and you will hear from us via email as soon as we have an update. Thank you for your patience, and again, I am truly sorry for the trouble this has caused.
Update:
Thank you for taking the time to share such a detailed account of your experience, and please accept my sincerest apologies for the frustration and inconvenience you've endured throughout this process. This is certainly not the level of service or support we aim to provide, and I truly regret that we let you down.
I am especially sorry that the installation instructions provided were incorrect—not once, but multiple times—and that our responses failed to address the real issue you were facing. I completely understand how disappointing it must have been to wait over two months for your chandeliers, only to be left confused and unable to install them. Your feedback about the mounting mechanism being different from what was shown, and the unhelpful instructions that followed, is something we take very seriously.
I also want to sincerely apologize for the repeated and unhelpful suggestions to "follow the instructions," even after you clearly explained that they did not match the product. That was a mistake on our part, and we should have listened more carefully and escalated your case sooner.
Regarding your request for compensation: I understand that after all the back-and-forth, you had to pay out of pocket for a handyman to complete the installation. Given the circumstances, that should never have been necessary. I deeply regret that our team's final request for photos and videos came after you had already resolved the issue on your own—this only added to your frustration, and for that, I am truly sorry.
Thank you again for your honest feedback. It helps us identify where we need to improve, and I assure you that your experience has been shared with the relevant teams to prevent this from happening to future customers.
We value your patience and hope you are at least able to enjoy the beauty of your chandeliers now that they are installed.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Tiny furniture, awful quality.
I paid close to £100 for a pair of very stylish looking mid-century Scandi style beside tables… which arrived (after many weeks) damaged and laughably small. The size did not correspond to that on the website- and the drawers weren’t big enough to hold two pairs of rolled up socks! I must admit, it made us laugh. But at the cost of £100, I can confirm that this website is not what it seems. Cabinets ended up in the tip. Can’t even recycle- as wood veneer is all plastic. Avoid.
23 January 2026
Unprompted review
Reply from Lakiq
Dear Owen,
Thank you for sharing your feedback, and we are truly sorry to hear about your disappointing experience. It is very frustrating to wait weeks for an order, only to have it arrive damaged and not as expected—we completely understand your frustration.
We sincerely apologize that the size of the bedside tables did not meet your expectations and that the quality was not what you hoped for. Regarding the dimensions, we do display detailed measurements on each product page to help customers make informed decisions. However, we regret that in your case, the actual product still fell short.
To properly assist you, could you please provide us with your order number? Once we have your details, we will investigate the matter thoroughly and work with you to find a fair solution. We genuinely want to make things right.
Again, we are very sorry for the disappointment caused, and we appreciate you giving us the opportunity to address this.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I have ordered a table and my partner…
I have ordered a table and my partner ask me to buy a bigger one , so I contacted the customer service and requested to cancel my order, they first informed me that will be a 10% fee just because is their policy on the first 48h and then when I've confirmed my choice they just stopped texting me back, so now I have nothing, no cancellation number and 400£ less on my account. Scam scam scam , be aware
25 February 2026
Unprompted review
Reply from Lakiq
Dear Cristian,
Thank you for bringing this to our attention, and I sincerely apologise for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide.
I understand your concern regarding the 10% cancellation fee. As outlined in our cancellation policy, which is clearly stated on our website, a fee may apply for cancellations made within the first 48 hours of placing an order. We strive to be transparent about this to ensure our customers are fully informed before making a purchase.
I also want to apologise for the delay in our response. Due to a high volume of emails, we sometimes fall short of our usual reply times, but that is no excuse for leaving you without confirmation or updates. Please rest assured that we take your feedback seriously and are working to improve our communication.
I have looked into your case promptly and can confirm that we are processing your cancellation and full refund immediately. You should receive a confirmation email shortly with all the details. If you have any further questions or need assistance, please don’t hesitate to reply to that email or contact us directly.
Thank you for your patience and for giving us the opportunity to make things right. We truly value your feedback and hope to serve you better in the future.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Very poor , packaging and lacking assembly instructions
Goods arrived in a package that had clearly been opened and Sellotaped (badly) The instructions inside were all in Chinese in a very poor photocopy impossible thus to build the unit. I have emailed thesuppliers on a daily basis requesting an english language instruction sheet but keep getting excuses. The unit is lying in pieces on the floor of my home office !! Ive had the goods for a week and ive given them until Monday 23rd February to get me an instruction manual or i shall ask Pay Pal to refund me. The goods would be put back in the box and Lakiq can uplift them at their expenses. Very poor amd feel ive been conned. English instruction arraived and alink to a VERY poor video . I will never buy againfrom this Company just very poor
13 February 2026
Unprompted review
Reply from Lakiq
Dear Stuart ,
Thank you for your feedback and for your patience during this time. We sincerely apologize for the frustration caused by the delayed response and the issues you've encountered with the instructions.
We understand how disappointing it must be to have your unit sitting in pieces, unable to assemble it due to the language barrier. Please allow us to clarify that the delay in providing the English instruction sheet was due to the Chinese New Year holiday, which affected our usual response times. We deeply regret any inconvenience this may have caused.
We are happy to inform you that we have now sent the English version of the assembly instructions to your email. Please check your inbox (and spam folder, just in case) to ensure you've received it.
We truly appreciate your understanding and patience throughout this process. If you have any further questions or need additional assistance, please don't hesitate to reach out—we're here to help.
Once again, we apologize for the experience and hope the instructions will help you complete the assembly smoothly.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
This company is a scam.Do not waste…
This company is a scam.Do not waste your money.I have ordered gaming desk although I paid for insurance.It came damaged.
15 February 2026
Unprompted review
Reply from Lakiq
Dear Nihan,
Thank you for sharing your feedback, and we're truly sorry to hear that your gaming desk arrived damaged. We completely understand your frustration—receiving a damaged item is never acceptable, especially after paying for insurance.
We'd like to clarify that the purpose of insurance is precisely to cover situations like this, allowing us to offer a free replacement for any damaged parts. Our team had previously reached out to request photos of the package so we could verify the issue and proceed with sending new parts at no cost to you.
Could you please provide the requested photos if you haven't already? Once we receive them, we will immediately arrange to ship the replacement parts free of charge.
We've also just sent you a separate email with further details—please check your inbox (and spam folder, just in case).
We sincerely apologize for the inconvenience and hope to resolve this matter for you promptly.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Extremely poor quality product and poorer customer service!! Good luck gwtting your money back
Extremely poor quality product and one of the worst refund experiences I have ever had.
I received an item that was very low quality and not as expected. I immediately contacted the company, provided videos and photos as requested, and clearly asked for a return and full refund.
Instead of processing the return, they have been delaying the refund for days through constant back-and-forth emails (almost 20 emails so far), repeatedly offering partial refunds, coupons, and replacement items rather than respecting my clear request to return the product.
The offers started at a small percentage refund and kept increasing, which makes it very obvious they are trying to avoid accepting a proper return. Each time I declined and asked for a return label, I was told to “reconsider” their offer again.
At one point, I was even told I could sell the item on eBay instead of being given a proper refund — which is completely unacceptable customer service.
To be clear:
- I submitted all requested evidence (photos and videos)
- I asked only for a return and full refund
- They ignored this and continued delaying with compensation offers
This feels like a deliberate attempt to wear the customer down until they give up and keep the item.
The quality of the product does not justify the price, and the after-sales support is worse. The lack of respect for customers’ time and repeated refusal to follow a straightforward return process is extremely concerning.
I strongly advise future buyers to think carefully before purchasing. If there is an issue with your order, be prepared for delays, pressure to accept partial refunds, and a very frustrating experience instead of a simple resolution.
I will update this review if the company finally processes the return and refund properly.
19 February 2026
Unprompted review
Reply from Lakiq
Dear Hala,
Thank you for taking the time to share such detailed feedback about your experience, and we are genuinely sorry to hear that your interaction with us has been frustrating. We completely understand your disappointment—especially when you've provided all the requested evidence and simply want a straightforward return and full refund.
We sincerely apologize for the confusion and the lengthy email exchanges. It is never our intention to wear customers down or avoid our responsibilities. We hear your concerns clearly, and we want to make things right.
To help us investigate your case thoroughly, could you please provide your order number? Once we have your details, we will prioritize reviewing your case and verifying the product issue. If the item indeed does not meet our quality standards, we will process a refund or arrange a replacement as appropriate.
We truly regret the time and frustration this has caused and hope to resolve this matter to your satisfaction as quickly as possible.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I wouldn't even give them 1 star
I wouldn't even give them 1 star. It took me 8 emails to get an order cancelled. Then they hit me with a 20% cancellation fee.
10 February 2026
Unprompted review
Reply from Lakiq
Dear Pieter,
Thank you for sharing your feedback, and we're truly sorry to hear that you're unhappy with the cancellation process. We completely understand your frustration regarding the 20% cancellation fee and the number of emails it took to cancel your order.
Regarding the cancellation fee, we'd like to clarify our policy as stated on our website:
Cancellation Policy (before shipment):
Within 48 hours of placing the order: A 10% handling fee (10% of total order value) applies.
48 hours or more after placing the order: A 20% handling fee (20% of total order value) applies.
These fees are in place to cover the administrative and operational costs associated with order processing, warehouse coordination, and logistics management. Every order goes through a multi-stage preparation and inspection process to ensure product quality, which requires significant time and resources.
Please understand that the reason we repeatedly communicated with you via email was to ensure you were fully aware of this policy before proceeding with the cancellation, hoping to help you avoid unnecessary fees. Unfortunately, since your cancellation request was made outside the 48-hour window, the 20% fee applied according to our policy.
That said, we genuinely value your feedback and will take it into consideration as we continue improving our communication and processes. If you have any further questions or need assistance, please don't hesitate to reach out.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Waited months for the item
Waited months for the item. Nothing like as shown on site!! Cheap chipboard, loads of screws and holes and no instructions. Sent at least 10 emails requesting refund only to be asked to send photos and videos of item not working. It's a bedside table for Gods sake!! Still in its box untouched and impossible to assemble! I was refunded £5.75p(item cost £39)!!?? For my sanity I've decided not to pursue this case. I received another useless email from them today but I am done!Please people, DO NOT buy anything from these scamers!!!!!!!!!!!
2 February 2026
Unprompted review
Reply from Lakiq
Dear Jennifer,
Thank you for sharing your feedback, and we are truly sorry to hear about your frustrating experience. This is certainly not the level of service we aim to provide, and we sincerely apologize for the confusion, poor communication, and the difficulties you've faced with your bedside table.
Regarding the delivery timeline, we do indicate estimated shipping windows on our product pages at the time of purchase, as many of our items are made to order.Your package was delivered within the estimated time frame.
We understand your frustration completely—especially regarding the missing instructions, the quality concerns, and the unsatisfactory partial refund. Please know that we have just sent you an electronic version of the assembly instructions via email to help make the setup process easier. We truly hope this will assist you in putting the item together.
If after assembling the table you still find any issues with the product, please don't hesitate to let us know. We are more than willing to arrange a replacement or process a refund for you—whatever solution works best.
We have also sent you a separate email with further details, so kindly check your inbox (and spam folder, just in case).
Once again, we apologize for the trouble and truly hope we can still turn your experience around.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Reply from Lakiq
Dear Matthew,
Thank you so much for your kind words and for taking the time to share your positive experience! We're absolutely delighted to hear that you like the item and that our customer service team was able to provide you with the support you needed.
Your satisfaction means everything to us, and knowing that both our product and service met your expectations truly makes our day. Our team works hard to ensure every customer feels valued and supported, so your feedback is incredibly rewarding.
We truly appreciate you choosing Lakiq and hope to have the pleasure of serving you again in the future. If there's ever anything we can assist you with, please don't hesitate to reach out.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Absolutely poor quality
Absolutely poor quality, before I bought this i though Ikea was poor quality but Lakiqu is the worst quality i ever met in my life. Not worth the money.
14 February 2026
Unprompted review
Reply from Lakiq
Dear Zoja,
Thank you for sharing your honest feedback, and we're truly sorry to hear that our product did not meet your expectations. We take quality concerns very seriously, and we sincerely apologize that your experience with Lakiq has been disappointing—this is certainly not the impression we want our customers to have.
To help us investigate the issue and make things right for you, could you please provide your order number? Once we have your details, we will promptly look into the matter and, depending on the situation, arrange a replacement or find another suitable solution.
We genuinely want to resolve this for you and hope you'll give us the chance to improve your experience.
Thank you, and we apologize again for the frustration caused.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
long delivery times, poor quality items and refuse to accept returns, avoid.
We ordered over £3000 worth of furniture, it took over 4 months for it to arrive, update and communication were terrible. When it got here, the packaging was all smashed up, and the courier left all the pallets behind for us to dispose of. The furniture is of poor quality; the shelving unit is missing screws, and the build instructions are in Chinese. Parts of the chairs have fallen off, with only 4 weeks' worth of use. The side tables they sent were the wrong size. They're asking you to cover the cost to return them to Hong Kong if you want to swap them for what you ordered, even though it was their error. Avoid avoid avoid.
11 February 2026
Unprompted review
Reply from Lakiq
Dear K,
Thank you for sharing your detailed feedback, and I want to sincerely apologise for the deeply frustrating experience you've described. What you've outlined falls far below the standards we aim to uphold, and I completely understand your disappointment and anger.
A 4-month wait with poor communication, damaged packaging, incorrect items, missing parts, and assembly instructions not in your language — this is not the service you deserved, and I am truly sorry.
To make this right, I urgently need your order number so I can investigate what happened and verify the details you've mentioned. Once I have that information, I will promptly ensure that:
Any missing screws and hardware are sent to you immediately at no cost
The correct side tables are dispatched to you free of charge.
Any damaged or faulty items are addressed appropriately
I understand you've already waited far too long, and I want to resolve this for you as quickly as possible. Please check your inbox — I've just sent you an email so we can sort this out directly.
Again, I am genuinely sorry that your experience has been so poor. Thank you for your patience, and I hope we can earn back some of your trust.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
DO NOT BUY! Very disappointing
I wish i read these reviews before my purchase. The product is not as advertised. It is cheap woodchip boards and does not look like the website image. The holes for the screws thread easily which make it a loose construction. The instructions were soooo frustrating, the worst i've ever seen. It's all in chinese and very basic with hardly any instructions. all the parts incorrectly labeled some not even labeled which made it so much more frustrating.I wouldn't pay half of what i did for this computer desk.
31 January 2026
Unprompted review
Reply from Lakiq
Dear danz,
We are truly sorry to hear about the deeply disappointing experience you had with your computer desk. Please accept our sincere apologies for the product not matching its description, the poor quality of the materials and construction, and the completely inadequate instructions. Your frustration is entirely understandable, and we do not take this lightly.
We want to make this right for you immediately. To do so, we need your order number to locate your specific purchase details in our system.
Once you provide your order number, we will take the following concrete steps:
1. Send a proper, translated instruction manual: We will email you a clear, detailed, and professionally translated digital manual to help with assembly.
2. Arrange for replacements or a refund: We will arrange for the free replacement of any defective parts, such as panels with stripped screw holes. Alternatively, if you prefer, we can offer you a partial refund to compensate for the quality issues and the overall poor experience.
We understand that trust has been broken, but we are committed to resolving this issue for you. Please share your order details so we can begin the process of making amends.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Wayfair should be ashamed of themselves…
Wayfair should be ashamed of themselves for selling their product.
6 January 2026
Unprompted review
Reply from Lakiq
Dear AnonymousK,
Thank you for sharing your feedback. We understand your frustration and sincerely apologize for any disappointment you've experienced with your recent purchase. However, we would like to clarify that this is the official page for Lakiq.
If you purchased a product from Wayfair, we kindly recommend submitting your review directly on their Trustpilot page, which you can find here:
https://www.trustpilot.com/review/wayfair.com
If, however, your purchase was made through Lakiq, please provide your order details so we can personally look into your case and assist you accordingly. You can reach us directly via our support email or live chat.
Thank you for your understanding, and we hope your concern is resolved promptly.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
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