I would advise anyone against buying from this company. I ordered 2 reasonably expensive shoe racks. After taking months to arrive I was massively disappointed. The quality is truly awful and cheaply... See more
Company replied
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Review summary
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Reviews shaping this summary
Whatever you do, don’t buy from this scammy company. Three months after our purchase we have finally received our €€ back from PayPal, after not receiving it and a hideous email exchange with Lakiq‘s... See more
Company replied
Shocking. Bought some office desks/units. Waited months, arrived in thin cardboard boxes. Boxes bashed to hell. Components inside not protected and chipped and broken. Company refuses refund. Kit... See more
Company replied
One of the worst furniture experiences I have ever had. Please do not order from this company. Furniture quality is poor, missing hardware and non-drilled pilot holes for the brackets. When I chatt... See more
Company replied
1.5
Bad
733 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If I could give them a zero I would
If I could give them a zero I would. We have tile delivered damaged; it took 30 days to receive it. They would not refund us and sent us another shipment and it also took over 30 days and was also delivered damaged. They will not return our money. They said we would have to ship it back to China and if they see fit they will give us a partial refund. DO NOT BUY ANYTHING FROM LAKIQ! No matter how nice it looks. It's not worth it.
19 September 2025
Unprompted review
Reply from Lakiq
Dear Kim,
Thank you for taking your precious time to leave this review.
Please understand although Lakiq always implements extensive, reinforced packaging protocols to achieve maximum safety during international transport, some external factors remain beyond our direct control. Unfortunately, the volatile nature of long-distance shipping means that damage can still occur. This reality extends to replacement parts: if initial components arrive damaged, there is a significant, unavoidable chance that subsequent shipments may encounter the exact same transit challenges. We manage this risk rigorously but strive for full transparency regarding these logistical realities. That's why we need to find other options for you if this situation occurs.
That said, we'll work towards the finest resolution to make things right for you, including partial refund and even changing into a new item as a replacement, according to the damage level. We really value your patience and understanding as we work through this, and we hope to turn this experience around for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
International transaction fees
Be wary. In breach of the Australian consumer law you will be subject to international transaction fees even when purchasing in AUD as the transaction was processed overseas. This is required to be disclosed and is not.
21 September 2025
Unprompted review
Reply from Lakiq
Dear Justin,
Thank you for taking your precious time to leave this review.
It’s important to clarify that Lakiq does not charge any additional fees, including customs duties or international payment processing fees. If you were charged extra by a third-party platform, please contact your bank or payment provider directly. If you need any assistance during this process, please feel free to reach out to us anytime.
Your experience remains a top priority for us, and we're here to support your every step of the way.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Stay away by all means
Stay away by all means , they send you poorly packaged furniture, that most likely will be damaged or items with different finishes. Takes 2-3 months. After sending them an email ( this is the only way to communicate) they offer 5% refund and if you disagree they simply say this is the only option. So on the end you stock with wrong upholstered bed and Brocken top tv stand. They also offer you how they call ( high value gift) where most valuable is juice squeezer that 20$ on amazon .
15 August 2025
Unprompted review
Reply from Lakiq
Dear Eugene,
Thank you for taking your precious time to leave this review.
At Lakiq, for every product, our logistics team uses the highest level of multi-layer packaging to ensure items arrive in the best possible condition during international transportation. For most products, we use wooden frame packaging; however, due to certain international shipping regulations, such packaging may sometimes result in overweight or oversized parcels that cannot be dispatched. In such cases, we apply alternative multi-layer packaging with a variety of protective materials. We sincerely regret that the packaging did not meet your expectations, and we will continue to further improve our packaging standards in the future.
As for the compensation, please understand all resolutions are provided based on the situation, such as the damage level - we understand the current resolution may not feel like enough right now, however, we’ll be reaching out to ensure you feel confident with us. Instead of a just 5% refund, we've prepared several options, such as free replacement and higher partial refund. Your patience is much appreciated to us.
That said, please keep in touch with us as we want to make all things right for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
The order arrived used, no refund
The order arrived used, damaged, smelled like a landfill, with missing parts and no instructions. I believe this business is actually a front for recycling used or returned items for a profit. Beware, there is no USA based office. Even with photos and purchasing shipping insurance they refused to offer my refund per the shipping insurance. They offered to have me pay out of pocket to return the items to China where they would potentially refund me. This was after waiting a month and a half to receive the “office chair”. Avoid.
1 August 2025
Unprompted review
Reply from Lakiq
Dear Paige,
Thank you for taking your precious time to leave this review.
Please let us make a clarification - Every product you order is brand new and prepared specifically for your order, straight from our facilities. To maintain the highest standards, any items returned by other customers are managed through a strict, distinct process within our warehouse. We guarantee that under no circumstances will outdated or previously returned products ever be shipped to you, ensuring you receive only the freshest item available.
Regarding the instruction, as we work with the supplier, in rare cases, they may mistakely forget to include the right manual. Please contact us if you've faced with this issue, we'll check with the supplier and then provide you the correct one.
Our team has been in touch with you to make things right, and to avoid your extra costs on return shipping fee. On 17th, Aug, we provided a solution - a free replacement, for you. At this moment, we're still waiting for your response.
That said, we genuinely value your patience and trust, and we truly want to make this issue fully resolved for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Ship garbage until someone takes it
I received an item clearly returned by someone else. The styrofoam was all broken, which was the first clue. Then the product itself grossly chipped. It is clear they didn't even regard the returned item and just shipped it out to me. And I suppose my return will be shipped to someone else.
9 September 2025
Unprompted review
Reply from Lakiq
Dear Ron,
Thank you for taking your precious time to leave this review.
To clarify, we would like to clarify that every product is brand new and prepared only after you place your order. Any returned items from other customers are processed separately in our warehouse, and under no circumstances are outdated or returned products sent out to our customers.
As for the damaged part - whilst we guarantee all products depart our warehouse in perfect condition, we appreciate that unexpected damage may occasionally occur during long-distance international transit.
That said, please contact us through the following email as we want to make things right for you. We're prepared several options - free replacement, partial refund and practical gifts for free, according to the damage level, all to meet your needs and satisfaction.
We really appreciate your patience as we get this resolved, and we’ll make sure everything is set up just the way it should be for you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
If I could give this company zero or…
If I could give this company zero or minus zero I would. We ordered two wardrobes back in April 2025 and now we are in September with one wardrobe and no definite date for when we will get the second. After constantly contacting them we are being fobbed off with delay after delay as to when we will get the second wardrobe. We were told that it would be September and now being told October. DO NOT BUY FROM THIS COMPANY
13 September 2025
Unprompted review
Reply from Lakiq
Dear John,
Thank you for taking your precious time to leave this review.
We've reviewed your order carefully. Because we work with both suppliers and logistics providers, your issue occurred due to a supplier error - only one cabinet was initially prepared, which caused a delay in the shipment of your second cabinet. We sincerely apologize for this mistake. We have upgraded our supplier order-matching system to prevent such incidents from happening again - thank you again for sharing your experience.
As for your second wardrobe, our logistics partner informed us that their warehouse system was undergoing an upgrade, which temporarily slowed down their processing speed. We have already urged them to prioritize your package for faster delivery.
If there is anything we can do or you need further assistance, please contact us.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
The worst ever
The worst ever
Cheap products bad quality and vwry expensive
Polite customer service but once you ask for refund a nightmare start i was be to get only $99 of my $400 purchase
24 July 2025
Unprompted review
Reply from Lakiq
Dear Nagham,
Thank you for taking your precious time to leave this review.
We’re truly sorry to hear about the issues with your table order. At Lakiq, our foremost mission is to provide customers with the finest products at the best value.
Quality, durability, and performance are the primary standards our professional team upholds when selecting every item. We regret that this product did not meet your expectations, but we sincerely appreciate your valuable feedback and will immediately use it to refine our selection criteria, ensuring our inventory continues to earn your trust.
As for the refund, you can easily check the return & refund policy on our website. We'll provide compensation according to the specific situation, such as the damage level and the delivery delay. However, as your satisfaction matters the most to us, our team will continued to working on a better resolution to make things right for you, including free replacement, partial refund and numerous practical gifts for free.
We really appreciate your understanding and patience while we work to make this right.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Blood all over the table
If there was a zero I would give it. The table had the institutions missing and it’s been returned by someone else and now sent to me and lots of pieces have bloody fingerprints all over them. It’s disgusting. And the blood
Was on the item inside not on the box. I’ve sent over 30 emails about this and they dismiss every single one. I provided over 10 photos of the blood on the table.
11 September 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
Please let us make a clarification at first - we would like to clarify that every product is brand new and prepared only after you place your order. Any returned items from other customers are processed separately in our warehouse, and under no circumstances are outdated or returned products sent out to our customers.
If you notice fingerprints on the surface of your product, please first check whether there is a protective film - the material of the film can easily show fingerprint marks. If not, please be advised that every product undergoes multiple quality inspections before shipping, and it’s possible that our inspection staff may have accidentally left fingerprints with the red pigment during the process. We sincerely apologize for this. You can gently wipe the surface with a damp cloth, and if the marks cannot be removed, please contact us immediately.
If you need further assistance or have any other questions, please feel free to reach out to us through the following email address. We truly appreciate your patience.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Deceptive Company – Damaged Item and False Advertising
I received coffee tables from Lakiq that arrived completely damaged. The product was advertised as marble but turned out to be cheap pressed board. When I reported the issue, the company only offered to send replacement parts, completely ignoring the fact that the item I received was not what was described on their website.
After I raised concerns, they quietly updated the product description online, trying to cover their tracks and shift the blame back on me. Their customer service dragged me through endless back-and-forth emails, offering cheap alternatives instead of addressing the problem honestly.
I eventually had to open a case with PayPal, but in order to receive a refund, Lakiq requires me to ship the item back at my own expense, with shipping costs more than double my original order (including the shipping I already paid).
This company is deceptive and untrustworthy. It’s shocking that PayPal even allows them as a payment vendor. They should not be permitted to sell in the U.S. Buyers beware; do not trust Lakiq.
7 September 2025
Unprompted review
Reply from Lakiq
Dear Phillip,
Thank you for taking your precious time to leave this review.
Thank you for your detailed feedback. We've reviewed your order carefully -
To ensure transparency, we list all product information and packaging dimensions on our product page to help with planning. Please refer to the product page to confirm if it is enough to meet the specific standards when placing orders.
As for the return, it is detailed in our return policy, which is shown clearly on the website. To avoid your extra costs on returning shipping fee, our team had tried our best to make things right for you, including a full replacement for free, higher partial refund and even changing into a totally new item as a free replacement. That said, we truly appreciate your business.
If you still prefer our resolutions, please contact us again. We'll proceed with it immediately and then keep you updated.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
I had a bad experience with Lakiq
I had a bad experience with Lakiq. Lakiq's customer service was good and polite before I purchased furniture. The nightmare began when I received the furniture with no assembly instructions provided, missing furniture parts, and hardware. It was a puzzle. I contacted the customer support with no luck. I do not recommend USA buyers to buy the furniture from Lakiq, unless you want to have “a puzzle in the box.”
24 June 2025
Unprompted review
Reply from Lakiq
Dear Mike,
Thank you for taking your precious time to leave this review.
We're truly sorry to hear that the service felt short of the way and we apologize for any inconvenience caused by it.
Regarding the missing parts, after a verification with the supplier, we'll be glad to provide a free replacement for you, and we've prepared partial refund and series of dedicated gifts to meet diverse needs.
When you feel free, please contact us through the following email address again as we want to make all things right for you until you can enjoy your new pieces.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
If I could give less than 1 star I…
If I could give less than 1 star I would. Worst experience ever, as per other people's experiences, though I have had to suck up losing £500 as I blame myself for not properly checking where they were located and reading the reviews here.
Everything looked great on the website. Ordered a desk which was supposedly on sale from £900 😂. What a joke. It took over 3 months to arrive. Delivery this end was also a nightmare, but that is another story. Had to ask for assembly instructions. They were sent. Assembled the flat-packed desk, things were badly fitting, terrible finish, laminate practically falling off during assembly despite carefully doing what they said and assembling on soft carpet. All of the desk edges were a different colour where the laminate didn't quite wrap around.
Once built nothing fit well, drawers scrape when opening, one just opens on it's own, whole desk is unstable. Such a shame because they design good stuff but the quality and finish is extremely poor.
I will be giving the 'desk' away or simply dumping it.
I will say, as a small positive. They did always respond via email though their English was not great and sometimes was not relevant to what I was asking. Some of these dodgy companies don’t even respond.
DO NOT waste your time buying this Chinese crap. I promise you, you will regret it.
7 September 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We're glad to see our team has replied your message in a timely manner. Meanwhile, we truly apologize for the issue you've faced with this order.
Please let us make a clarification at first - all photos are taken from the actual products themselves. We truly regret that the quality hasn't met your expectations. Although we have continuously raised our selection standards - covering not only quality, practicality, durability, and functionality, but also aesthetics and compatibility.
Please rest assured that we are continuously working to strengthen our quality control standards in product selection to ensure better experiences in the future.
If there is anything else we can do for you, please contact us again when you have a moment -we're here to support your every step along the way.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Scam Alert
Horrible experience . Don’t buy anything from them . We paid £900 for bed which looks like £200 worth product . First they send wrong bed , then they send damaged . After 3
Month waiting they refuse refund saying that I have to send them back to China this bed first if I want refund . Scam
4 September 2025
Unprompted review
Reply from Lakiq
Dear Lukasz,
Thank you for taking your precious time to leave this review.
We truly apologize for any inconvenience caused by the issue you've faced with this order.
We can assure you that every product leaving our warehouse is completely correct. However, in rare cases, delivery errors may occur due to incorrect labeling by the courier company. Once verified, we will promptly reship the correct item to you and provide appropriate compensation.
As for the second package arrived with damage - While our primary commitment is to ensure the safe and intact arrival of your order, the potential for transit damage due to these external, logistical forces regrettably remains beyond our direct control. We take every professional precaution, but we cannot eliminate all risks associated with the long-distance international shipping.
Regarding the return, we've listed all required information in our return policy. To avoid your extra costs on returning it back to us, we'll work towards a better solution to make things right for you, such as free replacement, partial refund and dedicated gifts for free. That said, please contact us again.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Horrible experience
Horrible experience. Do not order from this company! Everything is destroyed when it gets here. Takes 6+ weeks to arrive. They will not issue refunds to you. Customer Service is horrid. No instructions in the boxes for the items ordered. You name it - there is an issue at every turn. It doesn't even let you leave a review on their website. That should be bad enough.
31 August 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We're sorry to hear that your item arrived with damage. At Lakiq, each product undergoes rigorous quality inspections and careful packaging. However, due to the nature of international shipping, damage to the packaging can occasionally occur during transit.
As for the instruction, we collaborate with the supplier, in rare cases, they may forget to include the instruction in packages. In such cases, please contact us. We'll check with the supplier and then keep you updated with the manual.
Meanwhile, we’re truly sorry that our communication fell short along the way. Please understand all compensations, such as free replacement, partial refund and dedicated gifts, are provided based on the damage level and our after-sale policy. That said, we'll work towards the finest resolution for you with our capabilities.
If there is anything we can do for you, please contact us again. We truly appreciate your support.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Still waiting...
They did not specify that the product would take 3 months to arrive. Refusal to refund. Still waiting...
3 September 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
We're sorry for kept you waiting. Have you received your item successfully? If not, please contact us through the following email address; if so, we wish you're enjoying your new pieces.
To share a bit context, the final delivery timeline is managed by our logistic partners and can be influenced by factors completely outside of our control. These frequently include adverse weather conditions, customs clearance procedures, and delays within the carrier network. Furthermore, recent strict international shipping and tariff policies may regrettably contribute to additional unforeseen transit delays.
We've handed your feedback to the courier. We'll work harder on upgrading the delivery service to ensure every customer could get their orders as quickly as possible.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Do not buy from Lakiq!
My experience was similar to that of most other reviewers. I ordered a wine rack for my home. I chose it because it looked simple and clean and I could chose almost exactly the size. That’s where my satisfaction ends. The quality of the wood and construction was very low, instructions on how to assemble almost inexistent (and in mandarin, thank god for google translate!). Worst of all, the cubbies in which the wine bottles should fit are too small! So most of my bottles don’t fit and the thing is a complete write off :( I contacted customer service but of course they are doing nothing about this. So there goes my $126! Please do not purchase anything from this company. I wish I had read these reviews before purchasing myself. Thank you to those who posted as a service to others!
2 September 2025
Unprompted review
Reply from Lakiq
Dear Andrea,
Thank you for taking your precious time to leave this review.
We regret that the cubbies haven't met your expectations. When you have a moment, please contact us through the following email address, and we'll provide resolutions to get this issue resolved perfectly for you, such as a free replacement, partial refund and delicated gifts for free.
Regarding the instruction, as we work with the supplier, they may mistakenly include the instruction in other languages in rare cases. We'll check with the supplier and then keep you updated with an accurate manual.
Regarding the storage, we've listed all dimensions on the product page to assist on your descision, including weight, height, and all required data. If it is an actually wrong item, we'll be glad to replace for you.
We're here and look forward to hearing from you.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Worst experience ever!
Worst experience ever!! Product arrived damaged and without any instructions! Product looks absolutely nothing like like whats listed on the website!
Horrible customer service! Will Not refund my money, offering a free product ( ie coffee maker or inflatable chair) for my inconvenience!! Complete fraud, DO NOT ORDER ANYTHING FROM LAKIQ!!!
29 August 2025
Unprompted review
Reply from Lakiq
Dear Ashlee,
Thank you for taking your precious time to leave this review.
We're truly sorry for the issue you've faced with the damaged item and the service you've received. We'll learn from it and make improvement moving forward.
At Lakiq, our commitment to quality starts before the product even ships. Every single item undergoes rigorous, multi-stage quality inspections and is fortified with specialized, industrial-grade packaging specifically engineered to conquer the demands of global transit. We stand behind our guarantee that your product departs our facility in perfect condition.
However, we must be transparent that shipping across international distances introduces variables we can't fully control. Despite all our best efforts, long-distance logistics involve unpredictable external factors—such as handling by numerous international carriers, unexpected border inspections, or severe environmental stress—which can, on rare occasions, regrettably result in unforeseen damage entirely outside of Lakiq's operational control.
We see our team had tried our best to make things right for you, including a full replacement for free, partial refund and even changing into a new item with higher value for free. However, as you filed a dispute through your bank, the refund had already processed by them.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Poor quality, poor service
I have bought 6 dining chairs at significant cost (just under AU$2K). The chairs arrived individually in two pieces; the base (legs), and the back & seat piece. Unfortunately the two pieces don’t fit together properly - it seems that the template for the screws is off alignment. As a result none of the chairs can be put together properly. Also, some of the chair seats arrived with small chips. I have spent a month seeking assistance providing photos and videos and the advice from Laqik has been farcical such as “turn 90degrees”. If that was the case, I’d be sitting sideways - side-saddle as there is no way the base would fit in that configuration. I absolutely do not recommend this company nor its products which is a pity because they have some cool designs. When I expressed frustration and disappointment I was offered a weird array of what looked over like very cheap and useless homewares destined for immediate landfill which I declined.
18 August 2025
Unprompted review
Reply from Lakiq
Dear Fiona,
Thank you for taking your precious time to leave this review.
We truly apologize for the chairs you've received have caused your inconvenience.
Once we got your message, we've checked with the supplier for detailed information - As we work with the supplier, we'll give their feedback back to you directly. After a verification, we were informed that you can rotate the item within 90 degrees by the supplier. As the issue was resolved through the suggestion from the supplier, we offered a free replacement to try to make things for you, instead of returning it back to us. That said, we regret that it still hasn't met your expectations.
We've handed your feedback over to the supplier and then we'll improve on providing the best possible products moving forward.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
Buyer beware!
Buyer beware!! We ordered a small computer desk, it arrived damaged, and it took three months to get here. When we asked for a refund or full exchange, they wanted us to ship the box back to them and we had to pay for shipping. They wanted $1300. To ship it back to the company which ohh, by the way, is in china! They would not work with us at all.They know they got a good thing going on when they send out damage goods and they don't have to pay to have it returned or refunded. Paypal, who we paid it through was being just as stubborn. Read all the reviews about this company before you decide to buy anything, we really wish we had. I don't care what website they are on they have bad reviews.
30 August 2025
Unprompted review
Reply from Lakiq
Dear Ron,
Thank you for taking your precious time to leave this review.
With regard to the damaged product, please note that at Lakiq, every item undergoes thorough multi-stage inspections and is carefully secured with specialised packaging to ensure the highest level of protection during international shipment. While we guarantee that all products leave our warehouse in perfect condition, we acknowledge that, on rare occasions, unforeseen damage may occur during long-distance transit.
As for the return process, to clarify - it is detailed in our return policy, which is showed transparently on our website. We see to avoid your extra costs on shipping fee, our team had provided several resolutions, and a resolution had been accepted by yourside - a full replacement for free.
However, since you subsequently filed a dispute through PayPal, the funds have been frozen. We kindly ask for your understanding that under this financial status we are unable to proceed with the delivery of any items. We appreciate your understanding.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
My experience with Lakiq Furniture was…
My experience with Lakiq Furniture was nothing short of a complete disaster and a total scam. I am writing this review to warn others about their deceptive practices and poor quality products.
The furniture I received was completely different from the images on their website. It was an entirely different item, not even remotely similar to what I had ordered. To make matters worse, they also included what appeared to be a broken, toy-like item that was a cheap imitation of the one shown in the picture. The quality was abysmal, and it was clearly a bait-and-switch.
When I contacted them about this issue, their response was infuriating. They offered me what they called "stupid discounts" as a supposed resolution, which were never actually applied. This was a clear tactic to stall and avoid taking responsibility. I spent countless hours trying to resolve this with them, only to be met with lies and unfulfilled promises.
In the end, I lost hundreds of dollars and a significant amount of time dealing with this fraudulent company. I strongly advise everyone to steer clear of Lakiq Furniture. They are a scam, and their business practices are dishonest. Save your money and your sanity by shopping elsewhere.
25 August 2025
Unprompted review
Reply from Lakiq
Dear Ervin,
Thank you for taking your precious time to leave this review.
Please be advised that all photos shown on our website are taken from the actual product and materials are transparently listed on our product page. However, differences in lighting, shooting angles, or individual screen settings (such as brightness and color calibration) may lead to slight visual variations. We understand how frustrating this must be and your understanding is much appreciated to us. If it is an actually wrong item, after a verification with the supplier, we'll provide a full replacement for you. However, after checking with the supplier, we were informed that it was the right one you've ordered.
Regarding the return process, it is detailed in our refund and return policy. Our team had provided resolution, including free replacement, partial refund and changing into a new item for you. Finally, we're glad to see you've accepted a totally new item as a free replacement, and now, it is shown "delivered". We hope you're enjoying your new pieces.
Thank you for your understanding and patience. We truly appreciate every purchase from Lakiq.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
This website is fScam Websiteraudulent
This website is fraudulent. It displays attractive photos, but what you receive is a poor-quality product that looks nothing like the images. The items are cheap, poorly made, and do not match the high price you pay.
When you complain, the company only apologises and tries to distract you with childish excuses. Do not waste time with them. Instead:
Contact your bank or credit card provider immediately.
Provide evidence, including:
Photos of the low-quality product you received.
Copies of the company’s unhelpful responses.
Negative reviews from other customers (to show the pattern of fraud).
Request a full refund. Since this company has no registered office in Australia, banks and credit card providers will usually refund you within a week.
📌 Important: Make sure you take action within 100 days of purchase. Even if more time has passed, still contact your bank and explain your case. Banks take these complaints seriously when they see the company has a record of bad reviews and scam behaviour.
29 August 2025
Unprompted review
Reply from Lakiq
Dear Customer,
Thank you for taking your precious time to leave this review.
To clarify - all photos on Lakiq are directly taken from the actual products themselves.
Regarding your feedback about the quality. Although we have continuously raised our selection standards—covering not only quality, practicality, durability, and functionality, but also aesthetics and compatibility—we truly value your feedback. We have already shared your comments with our product selection team, and moving forward we will enforce even stricter criteria to ensure that every customer receives the very best products at the most affordable prices.
We truly regret our support and provided resolutions haven't met your expectations. To meet customers' needs and satisfaction, we're prepared compensation, such as free replacement, partial refund, special coupons, and all kinds of dedicated gifts. We sincerely appreciate every customer and every purchase from us.
If there is anything else we can do for you, please contact us again.
Regards,
Lakiq After-Sale Support Team
support@lakiq.com
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