Lalamove Reviews 129

I entrusted Lalamove with a delivery containing ₱54,000 worth of smart washlets. Instead, I was allegedly matched with a driver account that turned out to be inactive, resulting in the loss of my goods.

What is even more concerning is the lack of updates regarding my complaint. Despite providing documentation, including proof of purchase and details of the incident, no one from Lalamove has provided a clear resolution, compensation proposal, or meaningful progress report.

Given the circumstances, I believe there are serious questions that need to be answered regarding how an inactive driver account was able to be used in this transaction and what safeguards were in place to protect customers.

I am holding Lalamove accountable and will pursue all available legal remedies to recover my losses. If this matter is not resolved promptly and fairly, we will see each other in court.

Use only if you hate yourself and want to give money to people who just don’t care about doing even the minimal, and you are some kind of pain olympian.

Very bad customer service keep cutting live chat off and driver keep on asking for more money than the platform quoted one

Feeling disturbed and yet Lalamove did ntg ! They need to review and review I’m still waiting for the result will update again

The delivery men wrecked the new piece of furniture they picked up for me, and Lalamove is calling me a liar and refusing to compensate me for this disaster. I should have read the screws before contacting them…

​I am giving Lalamove a one-star rating due to a severe breach of trust, package tampering, and fraudulent behavior by their rider, followed by a completely unacceptable and biased customer service response.
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When the rider picked up the package, the pickup photo clearly showed the box was completely sealed and secured with staples. However, upon delivery, the box had been cut open and the security sticker was tampered with. To make matters worse, when I checked the app, I discovered the rider had electronically forged my signature to falsely mark the package as successfully received.
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I immediately reported this to Lalamove with clear photographic evidence of the tampered box and the forged signature. Shockingly, they refused to accept my evidence. Instead, they demanded that I provide CCTV or video footage to prove the package arrived compromised.
​To add insult to injury, Lalamove informed me that the rider visited their office and simply gave a verbal justification claiming he delivered the package intact. Lalamove blindly accepted his word without requiring him to provide a single shred of photographic or CCTV evidence—the exact same proof they are unfairly demanding from me.
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This is entirely unfair and unsatisfactory. I paid Lalamove to do a job, which includes securing the item in transit. It is absurd that they are shifting the burden of proof onto a paying customer while letting their own driver off the hook based on nothing but an undocumented verbal statement.
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Because Lalamove refuses to take accountability for rider fraud and package tampering, I have officially escalated this matter and filed formal complaints with both the DTI and the DICT. Avoid this service if you expect your items to be handled safely and honestly.

A driver who identified himself as Lalamove got the item form the pick up point, but that was not the rider we booked. When we filed for insurance, Lalamove took so long to answer and then informed us that the insurance won't be paid because we filed outside of the seven days. They did not even inform us that the form link they sent was a different one from what we previously submitted. Terrible customer support. No accountability.

Do not trust your high ticket items with Lalamove riders.

Avoid this company - their driver turned up 2 hours late , despite me telling him I had a work meeting . I spent $1000 on a stone table and tv console . I got a message from teh seller saying these muppets were dragging the table on its side across the floor and using it to hold the lift doors open . They also didnt wrap it as agreed . When they turned up they proceeded to drag the table across concrete - I saw the scratched straight away and showed him - he just laughed . Then they banged the stone table top of the door and chipped it . I had an argument with them but they said ' these things happen ' - zero care zero apology . When he left he then blocked me on the app and whatsapp . I complained to LaLaMove , zero interest from them , When you fill out a compensation from , very conveniently they only allow you to upload 4 images and evidence - then reply saying sorry , not enough evidence . I filled again a complaint and had to create my own document - they finally agreed to pay the cost of the booking not the $200 max amount you can claim ! Dont use this company , they simply dont care

Don't use Lala they have the worst customer service, VERY difficult complain and refund process, rider took SOO long and sometimes MISSING.... Bullshit better use other platform.

I booked from carsadang bago 2 imus to bacoor. the lalamove rider accepted my booking stated 5 mins away in the apps and the exact location is carsadang bago. mins away became 7 mins went to 10 mins and as per checking, the location in already in kawit. Okay, that's fine atleast the rider may earn more than my booking. After more than 30 mins, the rider arrived . finally. The rider is complaining that the item is cake and I understand. But the worst thing is that he's saying that so rude. It's not the first time we do that I said. And he's continuing saying that I will accept that but the item will be spoiled. Confirming that so arrogant. Then okay please cancel the booking and I will find someone else. But he's arguing still saying that I should be the one who cancel the order. I booked the order with grab and delivered smoothly. I reported the case to Lalamove and asking the details of the cancelled transaction becasuse there is no registered transaction in my apps. Only they can say is the Data Privacy Act. Come on. It should be registered in y apps. Only they can say that the concerned has been forwarded to the team. And to whom? who is the specific rider and transaction. But they are not going to tell you because they are lazy to retrieve a file. The worst part, they only forwarding the same copied messages that is not helpful para sumuko ka nalang.

Absolutely disgusted with Lalamove.

The rider Rejeboy Molina picked up my envelope with documents enclosed yesterday and the items have not yet been delivered some 24 hours later despite being a 1-2 hour delivery service. I also paid in cash up front.

The driver has been unreachable through the Lalamove app and has been ignoring my chats.

I contacted the so-called "live-chat" which seemed more like a bot whose only response was to fill-in an insecure and online Google form to complain.

What makes it worse, the complaints department won't assist you AT ALL if you do not have photo evidence of a receipt, do not have photo evidence of you handing an envelope over to the rider, screenshot evidence of your conversation of the chat with the driver.

The fact that Lalamove already has all this information documented in their system as well as their app acknowledging pick-up, payment etc., is NOT, according to Lalmove, proof of anything.

Disgusting company with disgusting ethics and no sense of customer responsibility.

I’ve been using Lalamove for many years for business deliveries and have generally trusted the service, but a recent delivery incident has completely changed my perception.

The driver was late and behaved in a hostile and unprofessional manner throughout the process. This resulted in a failed delivery, and we had to arrange our own logistics to collect the order directly from the driver.

Despite providing a clear timeline and supporting evidence, Lalamove rejected our claim and did not address the issue adequately. Delays can happen, but unprofessional driver conduct and poor dispute handling are unacceptable. This experience has severely impacted our trust in the service, and we will be discontinuing usage.

Adrian Aldana has been very kind throughout the delivery process, he took care of my parcel and made efforts to find my house, kudos to him^^

WORST SERVICE AND WORST CHAT SUPPORT EVER.

Even if you are 5 star driver with excellence service records.eg: full green bar . Lalamove johor stil limits you from taking orders. This has cause customer that trust your service ended by booking you personally. This is how customer see lalamove app as unreliable and untrustworthy.

I want to express my gratitude to the name of "Pragadeeswaran Driver" who yesterday night 23/12 helpful to deliver the documents fail to noone at home , but he succeed to delivered again today 24/12 morning Many thanks to him .he done a good job 👍 Higher recommended!

1. Jestoni B Ragaro lalamove Rider didnt deliver my item and complete the delivery with fake signatures.

2. I unable to send the Google complaint Online Form the message shows "Something went wrong"

3. No one from lalamove customer service live chat with me to assist this matter accordingly. Keep on sending me automatic message that case been handle. And send the Onlineform link which doesnt work. Even already inform them that link can't send.

I ordered a delivery and paid fully using my lalamove wallet. Then driver delivered the order , it was all good until the driver started for extra 197 THB charge. I am an expat living in Thailand. I tried to understand why he is asking for the extra charge. I don't speak Thai but i tried to understand the reason by using the translation app. Despite my efforts, the driver didn't explain to me clearly, didn't even try to explain why he is charging extra. He wasn't cooperating to use the translator to talk. He constantly kept asking for additional cash for an order that's fully paid using Lalamove wallet. I had to fight him off and i didn't pay the extra he was asking for, but the whole experience was very unpleasant.

I tried to contact to Lalamove support multiple times, but no help from them. According to them, since i didn't pay the cash the driver was asking, it is all good. The same driver probably pull this trick to all the expats living in Thailand , and when someone is just naive enough , he scams them.

Shame. Will never use Lalamove again, will continue with alternatives.

Stupid customer service agents and their way of handling issues. They don't reply and just end the chat as their wish

As a lalamove driver, I have been cancelled order many times by customers which resulte in loss of time and fuel for me but Lalamove does not compensate us at all. If today things are different and I cancelled a customer's order, I actually get penalized by lalamove. Lalamove is unfair and unethical. Do not work for them.

The Lalamove driver, who was driving a pick-up truck was very reckless and nearly caused an accident.
Would submitting a review affect personal livelihood?😥