Lamentist Reviews 8

The quality of Lamentist jeans is insane. The skinny jeans are the best around because they’re so stretchy, soft, and comfortable while maintaining a tight, somewhat stacked, silhouette. Never have I had skinny jeans that I don’t mind, let alone enjoy, wearing all day. I’m also a big fan of the flares which are infinitely flattering and comfortable. The tops are also great and, of course, go perfectly with the jeans. It’s awesome finding a smaller brand that cares so much about the design and quality of their clothes and also has good customer service.

Got a pair of the Elliot jeans and they are pretty swag

Customer service was amazing, products were chefs kiss, trust me I will be ordering from here again, Lamentist truly is the one!!! 👌🏼👌🏼👌🏼

This is my 2nd order, my first order took a couple weeks to arrive due to an issue with UPS, when I emailed the support they apologised for the delay and sorted it out with some store credit for future orders. When the jeans arrived I was really impressed with the quality of the jeans. The denim feels heavy and well made, and the fit is exactly what I was hoping for. You can tell a lot of attention went into the details and finishing. Shipping was also way quicker than expected on the second order which was a nice surprise. Definitely will be buying again.

I have now had two separate experiences with Lamentist. I am writing this after finally winning a chargeback against them. Every single claim below is documented with emails.

First experience (2025): I ordered multiple items. Delivery took over a month despite repeated assurances it was on its way. When my order finally arrived, two items were the wrong size. I later realised the owner had deliberately sent wrong sizes because he didn't have my sizes in stock. Rather than issuing a refund he sent a free hoodie to silence me. After months of back and forth, broken promises, and excuses, I received my correct items after 6 months. I was new to online shopping disputes and naively believed his excuses throughout. I should have filed a chargeback immediately.

Second experience (2026): I made an impulse purchase at midnight. Within 10 minutes of contacting them on Instagram a shipping label was created. I emailed to cancel and was told the package was already "in transit" and could not be cancelled. This was a lie. The label had just been created. I agreed to refuse delivery at customs and have it returned.

After a week I changed my mind and decided to keep the order, but noticed the tracking showed nothing had actually shipped. I contacted them asking when it would ship and got no response. When I followed up saying I wanted a refund if it would take much longer, they suddenly replied and admitted the package had never been sent and would not ship until end of the following week. They offered a 50 GBP store credit voucher as a bribe to keep me quiet.

I immediately requested a full refund since they had now admitted to lying about the shipping status. They ignored me all day. The moment I mentioned a chargeback they suddenly claimed the package had "just shipped today." This was their third lie about shipping status. They then blamed me for "changing my mind," ignoring the fact that I only reconsidered the refund because I believed their false claim that it had already shipped.

I refused delivery, the package was returned, confirmed by UPS tracking. I emailed them with proof of return and demanded a refund confirmation. They asked for tracking information even though the tracking already clearly showed as delivered back to them. I sent it anyway. They claimed to have processed the refund and said I would receive a Shopify confirmation shortly. No confirmation arrived. When I asked for a screenshot of their Shopify admin showing the refund, they went completely silent for over 24 hours.

I filed a chargeback with my bank. Only then did a refund confirmation appear.

This company has a clear and repeated pattern. They lie about shipping status, ignore refund requests, and only act when a chargeback is threatened, then blame the customer. The owner knowingly sends wrong sizes to avoid refunds and uses free items as bribes. Two completely separate experiences, same behaviour, documented in full.

DO NOT buy from LAMENTIST. Ever.

Edit: If you have read this far, the brand owner is creating fake reviews in response to every negative review on Trustpilot. Very scummy brand, which only further strengthens my message.

out of all brands i’ve purchased jeans from on instagram this is by fair the best. have bought 3 pairs of jeans and they never disappoint . highly recommend their denim products

Ordered Backstage Waxed denim noir and waited 2 months because they had delays. UPS had another 1.5 months of delays. When i finally got them, theyre this shitty cheap flimsy denim and the wax looks like latex. Wax jeans should looks heavy and waxed, not like im wearing balloons. Would never recommend, 200 GBP is absurd for this bullshit denim

Terrible overall experience.
The jeans that I've ordered do NOT look like they're advertised. It's literally a different model. I mentioned this problem to their customer service, which they just disregarded and they didn't take me serious at all. Mind you, a pair of pants here runs you easily way above 100 €. And you get this type of customer service.

I now filed a dispute on PayPal to get my money back because they also don't respond to e-mails.

Do NOT waste your time and order from these people. Scammers.