My La Mer gift vouchers worth $500 would not work online. Customer service managed to fix one but the other still won’t work. Meanwhile the gift with purchase promotion sold out while it was still not... See more
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It's shocking that such an expensive luxury brand has such poor customer service. They advertise complimentary samples with every order, but I received only three after spending over 1000 pounds. They... See more
La Mer is no longer the luxury it used to be. I have been a loyal user of Crème de La Mer for years and have always loved its thick, rich texture and signature luxurious scent. The new jar - jus... See more
I have been wanting to try La Mer creams for a long time and recently I ordered a 15ml pot of La Mer soft cream. I am really disappointed to find it has an unpleasant smell, reminiscent of baby lot... See more
Company details
Information provided by various external sources
The legendary Crème de la Mer, unique formulas with power to soothe sensitivities, heal dryness and restore radiance for younger-looking skin.
Contact info
United States
- lamer.eu
1.6
Bad
51 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great cosmetics brand
Great cosmetics brand, i love the eye cream gel the most but i admit that other creams are nice too
23 November 2020
Unprompted review
Full of fragrance, over priced products.
Full of fragrance. I tried their face cream, it's so thick. Only one day after, my skin started to break out. It's the worst cream I have ever used. I can't get my head around why people would spend so much money for such bad products. I think their target audience are rich people doesn't know anything about skincare and wants to show off.
8 October 2020
Unprompted review
AMAZING COMPANY
AMAZING COMPANY! I have acne prone skin so skincare is a hit or miss for me .... I have purchased about 15 items from Lamer ... had issues with three of them and they took the return free of charge .... they completely gave me a credit or a refund and told me to keep the items to see if maybe they'll work again for me. Just returned a 385$ serum which was too much for my skin and broke me out. They contacted my doctor just to check that it gave me a complete rash and they refunded me with a check in the mail. I will forever be a customer of Creme De Lamer .... absolutely a miracle cream as well as my face still looks the same from 24-27 ... its actually odd . I pray it stays this way!! Trust LaMer with your money.
17 July 2020
Unprompted review
Fraudulent company
7 days after purchase, no shipping confirmation, order doesn't even appear on my account... support phone number is FAKE, call goes to an Airport in Germany... No one replies to support emails. Fraudulent company beware!
7 May 2020
Unprompted review
A bad online purchase, no one cares after sale
I bought a set of cosmetics(Revitalizing Renew Collt)on November 7,2019. I opened the package and found that the cosmetics in the bag were all wet. I found that the renewal oil was completely. After that, I emailed for a week continuously without any reply. After the sale, the call is always on, please leave a message and no one answers. Then I tried to send the broken essence bottle back to the address provided on the website without any reply. So far no one has paid attention to me. Such an attitude of such an expensive brand is really terrible.
15 February 2020
Unprompted review
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