Lamonaspares Reviews 816

The engineer was polite and on time. He explained everything but didn't solve the problem. Lamona need to describe their products better at the point of sale to prevent these issues.

Repair went well—on time and neatly done. There was some administrative confusion about which company was doing the repair and when. Fortunately the repair man arrived on the earlier of two given date... See more

Delivery was slower than anticipated but an email to customer services brought instant helpful response. The spare part exactly what was required. Thank you for good service.

After a huge amount of discussion and complaining with Pacifica, Regional Repair Centre and Howdens we now have had our faulty hob replaced. Ben Garnham the engineer was excellent. He contacted us w... See more

Jacque Whittaker fitted hob, quickly and efficiently, taking old one away. He is a very polite and helpful guy, He has been at my home a few times to fix items in my kitchen from Howdens, that hav... See more

We had Paul come over to replace the glass of our cooker, he was ever so polite, very professional. Paul cleaned up after himself and it was like as if he never attended, many could learn off him. T... See more

He is very polite , rescpect my property he wear shoes cover while entering my house which was very nice , even when he had to go get his some stuff he remove and wear once he entry, he find out th... See more

If I could give a zero stars, that would be more than I would want to give. Dreadful communication. I waited 2 weeks for my order and when it arrived there should have been 6 pieces, only 1 piece arri... See more

Jack your engineer was absolutely brilliant. He fitted my new integrated washing machine last Friday and you wouldn’t even know he’d had to remove everything and put all back together. He was kind and... See more

We were able to track the engineer, and even got text messages from the company to keep us updated of the engineers progress etc. On arrival the engineer was very sociable and polite. very clean,... See more

Had a visit from Steve today to look at my fridge & freezer. He works for Dill & sons He was a pleasure to deal with. Very polite, courteous, respectful with good knowledge & professionalism. High... See more

Over priced; too long a wait; poor quality. Reinforcing my experience with LAMONA fridge which lasted just beyond guarantee period. Also reinforces my experience with Howdens Kichens who could n... See more

Really nice guys. Very professional, polite and knowledgeable. Done a great job and my washing machine is now back spinning and not leaking. Delighted Highly recommend how smooth it all went and how... See more

Purchased a replacement switch for cooker hood however switch had one wire less than the original. Raised query on website but still no response despite the fact it states there’s a response in 2 days... See more

Initial visit the engineer didn't turn up and failed to contact me. The following up visit the engineer way efficient and fixed the problem very quickly. Waiting for contact from customer support a... See more

Steve came from Dill and sons to look at my washer dryer. He was polite and cery informative. The washer/ dryer was thoroughly checked and Steve provided some useful advice. Was a pleasure to welco... See more

We had John McGowan from Domestic Electrics out as we had an issue with our fridge. He was extremely knowledgeable, friendly & professional. Would highly recommend. Thank you

Excellent service. Engineer was extremely polite and helpful. He diagnosed the fault quickly and carried out the repair efficiently and in good time. Thank you for the service you provided.... See more

Poor communication. Appointments cancelled the day engineer supposed to arrive. 3 texts over 3 days confirming booking but no one arrived when I called in was told there was no appointment made. Told... See more

We were impressed by the quick response to what turned out to be faulty element/pump. The engineer (Ben) had a pump with him and was able to get the dishwasher working. Ben maintained a tidy worki... See more

They were very efficient at keeping me informed about delivery dates etc .... because I'd ordered it before Christmas. So I knew there was going to be a delay due to the Festive period.

What I wanted when I needed it. The website had a good display of all the spares and was easy to order the right component. Despatch was a bit slow - the world is becoming accustomed to 24 hour de... See more

Ben arrived on time and was very polite especially as it turned out that my built in microwave just needed the plug pushed in further. The plug had worked loose and did not have sufficient power to ru... See more

I was well informed about when the repair would be carried out communication was fantastic and the engineer Mark arrived on time and set straight to work repairing the hob. Very pleased with the resul... See more

The website was easy to use and to navigate to the part I needed. Throughout the ordering and delivery process I was kept informed and when the parcel arrived it was well packed and, being relatively... See more

My washing machine was broken and was replaced. Colin from Dryburgh Domestics called ahead with an allotted time for replacement and arrived early within this time. He was professional. He fitted the... See more

Steve came from Dill and sons to look at our microwave that wasn’t working, prompt and had notification prior to the visit. Very pleasant, polite and informative

Ben came over and was very polite, knowledgeable and helpful. He identified and explained what the problem was with our freezer and replaced the broken part.

Engineer was good Terrible service in getting him here Told didn’t have parts once Howdens got involved things improved

Great costumer service very helpful staff The engineer was very experienced, friendly he fixed the dishwasher Very happy with the service and I recommend to friends and family

Ben, the Lamona repair technician from Howdens arrived on time and the issue was sorted in 15minutes. Friendly and professional, thank you great service.

Our engineer was Ben he arrived on time and he was very polite. It didn't take him long to find the problem with our cooker hood and Repair it. It was all carried out efficiently Thank you... See more

There was excessive corrosion in the oven which lead to the fan breaking down. Howdens blamed it on us for misusing the oven and did not cover the breakdown and ultimately replacement. We have never h... See more

The engineer was great. No problem there. He told me the bulb for my oven could easily be picked up from hardware stores for the future problems. So why did it take over a week to get it in stock... See more

Steve was really good at diagnosing default ordering the Parts and on his second visit fitted the Parts and cured the problem thanks Steve at Del & Sons

Ben Garnham visited our office to look at a dishwasher. He was extremely friendly and helpful and sorted the problem quickly and efficiently.

Trying to order an extra oven shelf. Was given three different phone numbers, all no good. The Lamona site would not let me enter the model number, so used one already on, when I got in, no extra shel... See more

Steve came from Dill & Sons and did a very thorough job of fixing the faulty door on my microwave AND getting my new oven to work again. Very professional and polite. Thanks very much Steve.

I have not ordered any lamona spares. The engineer that visited said the machines could not be repaired. As the machine is still under factory garantie I decided to ask for money back and buy a better... See more

I would’ve given 5 stars as the service I eventually received was good. However when I originally enquired about the spare part I required it was out of stock. I filled in my details to let me know... See more

Delivery, ordering & prices are okay. Customer service is lacking. If you have an internal part number but not sure of the model of the unit they won’t help you. No ownership of the problem to help yo... See more

Really good service, came one day to see what the problem was, within the next few days, returned with a new motor.

My Lamona oven went wrong the 25/11 & an engineer came to visit on 9/12 - didn't have the correct part but was able to order the part and do a temporary fix - which lasted a week, but Im now back to s... See more

Order of replacement drawer for freezer was straight forward. Kept informed of delivery timescale. Would definitely order any future replacements for Lamona products through this site.

Overall pretty useless, booked appointments engineer didnt turn up - when he did was unable to take the integrated machine out to repair. Poor after service - i wouldnt buy thus product again.

There were no updates about a delivery date. But the shelf edge arrived well packaged. I struggled to fit it but managed it by softening the plastic and once fitted it does the job.

Jaque Whittaker of ASAP Domestics visited twice , was on time & professional in all his work, the repair was done in a timely fashion

I received my glass for oven. It was easy to order thank goodness. It took quite a while 2 arrive! (May be due to Xmas public holidays) Otherwise all good.

Was informed that I would be notified when spare part had arrived.This did not happen and was only informed when I rang up to enquire about progress. The result being that I was without use of my hob... See more

Website is poor, have to return to search page for every item. The whole purchasing part was tedious. Parts didn’t fit, they were also supplied by third party. Returned items and not heard a single wo... See more