Nice products and good service. The lights look a little better in their marketing photos than in real life, but you get what you pay for and we were looking at the more budget end, so...
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lamps arrived very quick. The packaging was not great as one box opened but nothing went missing. I got some free bulbs with my big order. The lamps are amazing and I am very happy with them.
Edited & updated.. LamparayLuz responded to my enquiry and my packages were delivered. Whilst the delivery was slower than expected the goods did arrive and the products were good quality.
Company replied
Ordered and paid for goods … delivery day advised and carrier ….. waited all day …. Nothing ! Not possible to contact the company and the carriier did not offer any tracking. So. No goods, paymen... See more
Company replied
Company details
Written by the company
Lamparayluz es el destino para iluminación atmosférica y asequible que se ajusta perfectamente a tus necesidades y gustos. Desde nuestro inicio en 2007, hemos crecido hasta convertirnos en líderes del mercado en los Países Bajos, Bélgica y Alemania, y operamos en 36 países en todo el mundo. Nuestra amplia gama incluye más de 4000 productos, asegurando que encontrarás la solución de iluminación perfecta para cada espacio. En lamparayluz, la satisfacción del cliente es nuestra prioridad. Nuestro personal experto brinda asesoramiento profesional, tanto en línea como en nuestras tiendas en los Países Bajos, Bélgica, España y Polonia. Entendemos la importancia de la comodidad en el pago, por eso ofrecemos diversos métodos de pago flexibles. Ya sea que busques iluminación ambiental sutil para el hogar o iluminación funcional para la oficina, lamparayluz está listo para satisfacer todas tus necesidades de iluminación. Descubre nuestra gama hoy mismo y déjanos ayudarte a crear la atmósfera perfecta.
Contact info
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
Quick delivery, but delivery over 2 days, which was a pain. Otherwise the lamps are great value.
30 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Product just fine so as delivery quick and on time. Can recommand your company to anyone for such product range.
Product fine at an very much acceptable price.
Fast delivery.
Can recommand your product to anyone
20 January 2025
Reply from Lamparayluz.es
Buenos días,
Gracias por el mensaje, esperamos que disfrute su pedido.
Cordialmente, CS Lamparayluz
Reply from Lamparayluz.es
Buenos días, lamentablemente durante esas fechas los pedidos enviados a la zona de Valencia presentaron muchos problemas en ser entregados, por lo que veo que siempre se lo indicamos y le reembolsamos rápidamente en cuento vimos que no podían entregarle. De nuevo lamentamos las molestias.
IGEN Horribly bad company
Horribly bad company. I have ordered 2 ceiling lights. Only got screens/ceilings. The rest they want me to pick up in Alicante, even though I live in Torrevieja!!! I have emailed them 3 times!! Wrote on WhatsApp 2 times!! NO ANSWER. I will never buy anything from them again. Scam and untrustworthy company.
Helena Kjellman
03182 Torrevieja
This game with the customer continues. The address is still wrong on the carrier's website! Yesterday I received a message from the carrier "shipment could not be delivered due to lack of documentation". You now know what it means to buy a pair of lamps from that company!!
6 December 2024
Unprompted review
Reply from Lamparayluz.es
Buenos días: Lamentamos su experiencia, pero como le hemos comentado varias veces por email su pedido ha tenido un intento de entrega y por eso está tardando más. Por otro lado nosotros ya hemos contactado con el courier para corregir la dirección, como le hemos indicado en el email.
Positive
Ordered via lamparayluz for the second time, all good! Arrived after a week, box intact and products good.
10 October 2024
Still not received my order !!
Still not received my order !!
The only thing i have is a big list of changing date and places and everytime another reason why they cannot deliver.
Always problems with that Seur the most untrusteble company in Spain.
Also the service points are very upset and not satisfyed by this company Seur.
24 September 2024
Reply from Lamparayluz.es
Hola!
Gracias por contactar con lamparayluz.es, lamentamos que su pedido haya tardado tanto en llegar, pero vemos que está en el punto de entrega para hoy.
This time everything went exactly what…
This time everything went exactly what you promised! I ordered 4 lamps and got 4 lamps delivered on the day you promised! I am a happy customer now!
4 September 2024
Great service and a great product with…
Great service and a great product with good value for money.
3 September 2024
No stars
Ordered and paid for goods … delivery day advised and carrier ….. waited all day …. Nothing ! Not possible to contact the company and the carriier did not offer any tracking.
So. No goods, payment taken and no response to emails asking … why and where
Now the process of trying to retrieve my funds through Pay Pal
Needless to say what my view on this company is !
Beware !
21 August 2024
Unprompted review
Reply from Lamparayluz.es
Good morning,
Please contact us by email to find a solution to your problem. We send to the client an email with the tracking link and the delivery has the client phone, sometimes this could not work.
The issue with PayPal you should check it with them.
Cordially, L&L
Huge choice at great prices.
Easy to navigate web site with extensive range of lights. Purchased lights for garden, they feel strong and well made. Good prices and fast delivery.
3 August 2024
No delivery
No delivery. Lost package. SUER is the worst delivery company as it’s happened so many times. We got our money back, but not the time wasted on waiting. Another bad experience unfortunately with the shipper. Refund and all was great though, but still.
25 May 2024
Reply from Lamparayluz.es
Good morning,
First of all we want to thank you for your comment. Which we will take into account and try to improve in future sales. We are sorry for the inconvenience in delivery! Couriers do not deliver on ships, in postal boxes or in the post office, which is why your order takes 2 weeks at a collection point. For more information you can contact us at info@lamparayluz.es
CS lamplight
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.