Dispatch is taking ages, I've been fobbed off with standard timelines, company isn't UK-based despite marketing itself as such. Not impressed. Update: product eventually arrived but I had to keep... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I am trying to contact through the chat bot but this clearly is not a functioning service. The phone line isn’t either. The website leads you to believe it’s a legitimate UK based company but s... See more
Company replied
Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirme... See more
Company replied
2.0
Poor
195 reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Awful overpriced products
Awful overpriced product, half my order hasn’t even arrived yet, I hope it doesn’t because the quality is absolutely awful. This website is a con. DO NOT BUY
10 April 2026
Unprompted review
Delivered minus part.
Item (SKU: UKLP-DJ1904W6SL03E) shows remote to change colour of lamp but no remote control in box delivered. No response from ‘Customer Service’ to my enquiry. My Review on their website not published or removed!
16 March 2026
Unprompted review
I have no idea what I'm supposed to do…
I have no idea what I'm supposed to do with the 4 plastic thingy and 4 screws and the red and green wires labeled L and N sticking out of the lamp to make it work. No instructions were included. I unfortunately didn't check out the reviews first. There's no place to put a battery or lightbulb. No electric plug.
12 March 2026
Unprompted review
BUYER BEWARE- the web site is super…
BUYER BEWARE- the web site is super dodgy, not based in the UK and with appaling delivery timelines and communication. Would have bought from others if this were made clear. It has been well over a month and they keep lying avoid having to refund me, going to payment provider to address as a result.
6 February 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
We’re very sorry to hear about your experience and truly regret that you feel disappointed with the order process. Your feedback is important to us, and we sincerely apologize for any frustration caused.
Our products are made to order, and the preparation time is usually stated on the product page. In some cases, production and international shipping can take longer than expected, which may extend the delivery timeline. We understand that waiting longer than anticipated can be frustrating, and we are sorry for the inconvenience this may have caused.
Please rest assured that we do not intend to mislead any customers. Our team always aims to provide accurate updates and assist customers throughout the order process. If there has been any misunderstanding or delay in communication, we sincerely apologize.
We would very much like the opportunity to resolve this matter for you. Please contact our customer support team with your order number so we can check the status of your order and work toward a solution as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Poor scam of a company
Poor scam of a company!
I ordered my item on the 16th February, it is now the 2nd March and there is no sign of it. The royal mail tracking number is fake and I have waiting for the customer service chat to respond for over 30 minutes. The item hasnt left their premises and I would like my money back!
Wish I had read the reviews!
2 March 2026
Unprompted review
Reply from Lampsmodern
Dear Customer,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
First, we would like to clarify that we are a legitimate business and would never intentionally provide fake tracking information. In some cases, tracking numbers are generated when a shipment is prepared, but the courier may take some additional time to scan and update the tracking status in their system. This can sometimes make it appear as though the package has not yet moved.
We also apologize if you experienced a delay while waiting for a response through the live chat. During busy periods it may take a little longer for our team to reply, but we always do our best to assist every customer as quickly as possible.
We truly want to resolve this matter for you. Please contact us again with your order number so we can check the exact status of your shipment and assist you further. If there has been any issue with the order, we will absolutely work with you to find an appropriate solution.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Best regards,
Terrible take the money item tracking…
Terrible take the money item tracking number isn’t even real
NOT UK COMPANY
DO NOT PURCHASE FROM THEM THEY ARE SCAMMERS
8 February 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for bringing this to our attention, and we're genuinely sorry to hear about your experience. This is certainly not the impression we want any of our customers to have, and we completely understand your frustration and concern.
We take all feedback seriously, and we want to assure you that we are a legitimate business committed to providing quality products and reliable service. If your tracking number is not working and you haven't received your order, something has clearly gone wrong, and we are determined to get to the bottom of it for you.
Could you please contact us directly with your order details? We will prioritize investigating your order status immediately and work to resolve this for you—whether that means locating your shipment or processing a full refund.
Your trust matters to us, and we sincerely hope you'll give us the opportunity to make things right. Please reach out so we can assist you personally.
We look forward to hearing from you.
Best regards,
Not a UK based company as advertised
Not a UK based company as advertised. Returns are at your cost to China. I emailed Lamps modern and told them to that I wanted to return my items (no problem with the actual items - they just weren’t right for us) and that’s when they gave me an address in China. This isn’t disclosed in their returns policy or at check out - and it is supposed to be. I asked for a refund without return or a UK returns address and they offered me various percentages of refund (eventually up to 50%) and to keep the item, but I wanted my money back. I paid through PayPal so opened a dispute with them - Lampsmodern immediately offered me a full refund if I closed the case. I refused to close the case and they continued to string me along with promises of a refund through the open case. I gave up and escalated the case to PayPal and have had a full refund without having to return the items. Hugely disappointed with the whole experience.
15 February 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for taking the time to share your detailed feedback on Trustpilot. We're genuinely sorry to hear that your experience with us did not meet expectations, and we completely understand your frustration regarding the returns process and company location disclosure.
First and foremost, we want to clarify that we are an online retailer committed to serving customers globally, and we sincerely apologize if our business location was not made clear enough in our policies or at checkout. We strive to be transparent, and your feedback highlights an area where we clearly need to improve. Please know that we will review our returns policy and checkout process to ensure this information is more clearly communicated going forward.
Regarding your return request, we truly regret that our proposed solutions—including partial refunds—did not align with your expectations. While we aim to resolve issues directly with our customers whenever possible, we understand your decision to escalate the matter to PayPal, and we're glad that a full refund was ultimately issued.
We appreciate your honesty, and we want you to know that we take your concerns seriously. Feedback like yours helps us grow and improve, and we are committed to doing better.
If you would ever be open to giving us another chance in the future, we would love the opportunity to provide you with a smoother, more transparent experience.
Thank you again for your review, and we wish you all the best.
Warm regards,
Really poor quality.
Bought two ceiling lamps which were absolutely rubbish. We didn't even use them. Poor build and material quality (and faulty). Not even worth 1/3 of what they cost.
Also customer service was good at first, but when you ask for a refund, they seem to go all shy.
We've provided photos to them but, as yet, no reply.
28 January 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your honest feedback on Trustpilot, and we're genuinely sorry to hear about your disappointing experience with our ceiling lamps. This is certainly not the quality or service we aim to provide, and we completely understand your frustration.
We're deeply concerned to learn that the lamps were not only of poor build and material quality but also faulty. That is unacceptable, and we sincerely apologize for sending products that did not meet your expectations—or our own quality standards.
Regarding your refund request and the lack of response after you provided photos, we sincerely apologize for the silence. That is not the level of customer service we strive for, and we understand how frustrating it must be to feel ignored when seeking a resolution.
We would very much like to make this right for you. Could you please contact us directly with your order details and the photos you mentioned? We will prioritize reviewing your case and work with you to find a fair solution—whether that means a full refund or another arrangement that works for you.
Your satisfaction is important to us, and we truly hope you'll give us the opportunity to address this properly.
We look forward to hearing from you and resolving this matter.
Warm regards,
AVOID SCAMMERS
Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirmed by a qualified electrician. These people are based in China and scamming customers, ignoring all emails so will now be contacting action fraud and my bank. AVOID DO NOT BUY!!!!
23 January 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your feedback on Trustpilot, and we want to sincerely apologize for your experience. We take all customer concerns extremely seriously, especially those related to product quality and safety.
We are deeply concerned to hear that the products you received do not match the description and photos on our website, and that a qualified electrician has raised concerns about wiring not complying with British safety standards. This is very serious, and we want to assure you that we will investigate this matter thoroughly.
Please know that we are a legitimate business committed to providing quality products that meet safety standards. If there has been a failure in our quality control or if you have received faulty items, we want to make this right for you immediately.
We have checked our records but cannot locate your order details from this review alone. Could you please contact us directly and urgently with your order number and the photos or electrician's feedback you mentioned? We will prioritize investigating your case and work toward an immediate resolution—whether that means a full refund, return arrangement, or another solution that addresses your concerns.
Your safety and satisfaction are our top priorities, and we genuinely want to resolve this for you. Please give us the opportunity to assist you before taking further action.
We look forward to hearing from you promptly.
Warm regards,
Buyers Beware!!
Buyers beware! This is not a UK based Company and the product I received was nothing more than a box full of parts that I was expected to assemble - and I'm not comparing it to an IKEA flatpack, or an item that you simply bolt together the main parts together then fit to the ceiling (which might be reasonable). This 'ceiling light' required EVERY part to be assembled, including the wiring, every single screw etc as if it were intended for a factory assembly line! The instructions are entirely useless; for example 'step one' and 'step four' are incomprehensible and identical. Even if I did have the skill set to build an entire light fitting from scratch like some weird, high stakes, meccano project, I have zero confidence that this item meets safety standards and would not dare to attempt to connect it to the electricty for fear of it being a fire hazard. I wish I had done appropriate due diligence and not relied on their website / their own website reviews. I don't believe any are genuine based on the box of rubbish I received today :-(
27 January 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for taking the time to share such detailed feedback on Trustpilot. We're genuinely heartbroken to read about your experience, and we want to sincerely apologize for the frustration and disappointment you've faced.
First and foremost, we want to acknowledge that the product you described—arriving as a box of parts requiring full assembly, with incomprehensible instructions—is completely unacceptable. That is not the quality or experience we intend to provide, and we understand entirely why you would feel concerned about safety standards and hesitant to connect this light to your electricity.
Regarding our company location, we sincerely apologize if this was not made clear enough on our website or at checkout. We are committed to transparency, and your feedback highlights an area where we clearly need to improve. We will review our policies and website to ensure this information is more clearly communicated going forward.
We also want to address your concern about reviews on our website. All genuine customer feedback matters to us, and we take any suggestion of fake reviews very seriously. Please know that we value authenticity and will investigate this internally.
Most importantly, we want to make this right for you. Could you please contact us directly with your order details and photos of what you received? We will prioritize investigating your case immediately and work with you to find a fair resolution—whether that means a full refund, return arrangement, or another solution that addresses your concerns.
Your safety and satisfaction are extremely important to us, and we truly hope you'll give us the opportunity to resolve this properly.
We look forward to hearing from you.
Warm regards,
Wanted to return my item
Wanted to return my item, the return address is in china somewhere at my expense, offered me 20% refund to keep the item but didn’t even receive that!! Cheap, fake and useless if the product needs to go back
17 January 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your feedback on Trustpilot. We're genuinely sorry to hear about your experience and completely understand your frustration.
We sincerely apologize that the return process was not made clear to you upfront. The return address and associated costs should be transparent before purchase, and we clearly fell short in communicating this. Your feedback highlights an important area where we need to improve, and we will review our returns policy to ensure it's more clearly disclosed going forward.
We would very much like to make this right for you. Could you please contact us directly with your order details? We will prioritize reviewing your case and work toward a fair resolution—whether that means processing the promised refund or finding another solution that works for you.
Your satisfaction matters to us, and we truly hope you'll give us the opportunity to address your concerns properly.
We look forward to hearing from you.
Warm regards,
Possibly the only time I ordered…
Possibly the only time I ordered without looking at reviews!! I was fooled into thinking this was a UK company...it is not!
After waiting a considerably long time for our light to arrive, we were hugely disappointed to say the least.
The light fitting was like something we had never seen before! The wiring was beyond unsafe.
First contact with the company I was told I could receive 20 percent off if kept the item or I could send back abroad at my own cost.
I refused and stated I would be reporting the business, they then offer 50 percent before providing a full refund.
Do not buy from this company but if it's too late, keep persisting!!
14 January 2026
Unprompted review
Reply from Lampsmodern
Hello,
Thank you for sharing your experience on Trustpilot. We're genuinely sorry to read about your disappointment, and we want to sincerely apologize for the frustration you've experienced throughout this process.
Your feedback is invaluable, and we will review how we communicate this information to ensure greater transparency going forward.
We're also deeply concerned to hear that the light fitting you received had unsafe wiring. This is a serious issue, and we completely understand why you would be unwilling to keep or use such a product. Please know that we take safety concerns extremely seriously and will investigate this matter internally.
We appreciate your advice to other customers to keep persisting if they find themselves in a similar situation, and we thank you for your honesty. Feedback like yours helps us identify where we need to improve, and we are committed to doing better.
If there is anything further we can do to assist you, please don't hesitate to reach out to us directly.
Thank you again for your review, and we wish you all the best.
Warm regards,
Awful company to deal with
Awful company to deal with, received faulty items, requested refund but company refuses to engage with me, don’t buy from this non UK based company. They’re lucky to get one star.
12 January 2026
Unprompted review
Reply from Lampsmodern
Hello,
We sincerely apologize that you received faulty items and that your refund requests have not received the engagement they deserve. This is absolutely not the level of customer service we aim to provide, and we understand why you would feel disappointed and ignored.
We would very much like to make this right for you. Could you please contact us directly with your order details? We will prioritize investigating your case immediately and work to resolve this—whether that means processing a full refund or finding another solution that addresses your concerns.
Your satisfaction matters to us, and we truly hope you'll give us the opportunity to address this properly.
We look forward to hearing from you.
Warm regards,
Warning to all the UK customer
Warning to all the UK customers.Do not purchase from this site. In case you need to return your unwanted purchase there is no UK address to send it.
The return address is in China (kind of dodgy address) which will cost you minimum £40 to send them back( you as a buyer need to pay for the return cost).
Seriously it is not worth it to do business with them. They are not in the UK.
I spent a good part of last four months to claim my money back from PayPal after countless telephone conversations.
28 September 2025
Unprompted review
Reply from Lampsmodern
Hello,
We're genuinely sorry to hear about the frustration and inconvenience you've faced, and we completely understand why you feel the way you do.
We understand why this feels misleading, and your feedback highlights a critical area where we must improve our transparency. We will review our returns policy and checkout process to ensure this information is clearly communicated to all customers upfront.
We're glad you were ultimately able to get your refund, we're sorry it took countless telephone conversations to get there.
Your feedback is invaluable to us, and we are committed to doing better. If there is anything further we can do to assist you, please don't hesitate to reach out to us directly .
Thank you again for your honesty, and we wish you all the best.
Warm regards,
Still waiting for delivery
Still waiting for delivery. No information and now I’m told the telephone support isn’t working due to illness. Bollocks !!
31 December 2025
Unprompted review
Reply from Lampsmodern
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. Delays and lack of updates are never what we want for our customers.
Due to unforeseen circumstances, including illness affecting our telephone support, we weren’t able to provide the assistance you expected, and we sincerely apologize for this. Your order and satisfaction are important to us, and we’d like to make it right.
Please contact us directly via email at [your support email] with your order details so we can provide an immediate update and resolve this for you. We truly appreciate your patience and hope to restore your confidence in our service.
Lampsmodern doesn’t even deserve this…
Lampsmodern doesn’t even deserve this star. Absolutely horrendous company to deal which is based in China - not the UK which gives the illusion it is. Do not order anything from this company. I ordered two lights on the 18 November. 3 weeks later one arrived, the other one I was told is still in transit? Doesn’t it make sense to put two lights in one box? I’ve been chasing time and time again. Refused to give my money back and have been told to wait for my 2nd light to be delivered. WHEN??? Awful customer service and shouldn’t be allowed to trade. You have been warned.
18 November 2025
Unprompted review
Reply from Lampsmodern
Hi,
We’re very sorry to hear about your experience and completely understand your frustration. We sincerely apologize for the delays and any confusion regarding the origin of our company.
Regarding your order, we sometimes ship items separately to ensure the first item reaches you as quickly as possible, especially if production or stock timing differs. We understand this can be inconvenient and frustrating. We also apologize if our communication did not meet your expectations.
We do want to resolve this for you. Please contact us directly with your order number, and we will provide an immediate update on the remaining item and discuss the best solution for you, including a refund if necessary.
Your feedback is extremely important, and we will use it to improve our service and communication going forward. We truly appreciate your patience and hope to restore your confidence in our company.
Reply from Lampsmodern
Hi,
We’re very sorry to hear about your experience and understand your frustration. We want to assure you that Lampsmodern is a legitimate company, and we take all orders and customer concerns seriously.
If your order has not arrived or you are experiencing issues with delivery, please contact us directly with your order details. We will investigate immediately and work to resolve the situation as quickly as possible.
We appreciate your feedback and hope to restore your confidence in our service.
Overall not a good experience buying…
Overall not a good experience buying lights from Lampsmodern.
I ordered 2 lights costing £179 only 1 arrived after weeks of waiting.
There were no updates on when the light guts were arriving, then when half of what I ordered did turn up the quality was really poor, I wouldn’t put it up in my house.
Would have had far better quality and service had I gone to Dunelm or B&Q.
Looks like I will just be writing off the £49 for the light that never arrived 🤬.
11 December 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating.
We’d like to clarify that both lights in your order were shipped, and due to logistics arrangements, the order was split into two separate parcels. One light has already been delivered, and the second light is currently still in transit, not missing or lost.
International shipments can occasionally arrive at different times, especially during peak periods, but this does not mean part of the order will not be delivered.
Regarding the product quality, we understand that expectations can vary. If the item you received was damaged, defective, or not as expected, we always offer support in the form of replacement, return, or refund, depending on the situation.
We kindly ask you to contact us directly with your order number, so we can:
Provide the latest tracking update for the second light
Resolve any quality concerns appropriately
We would appreciate the opportunity to properly assist and resolve this matter.
Kind regards,
They mislead consumers …
In my opinion they’re misleading consumers as it looks that you are buying from a company in the UK, but it’s actually Chinese. First of all, I don’t have any problem buying Chinese things as most of things nowadays come from China, some good quality and some really bad. But, Lampsmodern UK should be more transparent before consumers make a purchase, because once you buy something forget you will not be able to return it, if you try it’ll cost you a ridiculous amount of money without guarantee that they’ll refund the money paid for the item. The item I purchased, a mounted ceiling lamp costs £180 and it took 3 weeks to arrive, they did reply to my emails with a bit of delay, but no much explanation of the item journey and the tracking number did not work. Finally the item was delivered, the structure is not too bad, but the plastic that works as shade is very poor and bad quality. Also, once the lighting is on you can see the marks of cables and metal through the shade. I would have returned if purchased from a reliable source where I could return and be refunded, which is not the case. A lesson to be learnt, but in the future I need to make sure I ready the review and done a bit of more research about the company, therefore, I do not recommend buying stuff that comes directly from
China (including this company) unless they have a representative in the UK/EU. Also, the lighting has no UK/EU label of safety and etc.
6 November 2025
Unprompted review
Reply from Lampsmodern
Hi,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify a few important points for transparency:
1. Company location & transparency
Lampsmodern UK is an international brand. Our products are manufactured overseas and shipped directly to customers, which is clearly stated in our shipping and delivery information. We understand that delivery time and return logistics are important considerations, and we encourage customers to review this information before placing an order.
2. Delivery time & tracking
Your order was shipped within our stated processing timeframe, and international delivery can take longer depending on customs and local carrier handling. During transit, tracking updates may not always refresh continuously, which can be frustrating. We acknowledge this and continue working with our logistics partners to improve tracking visibility.
3. Product quality concerns
We’re sorry to hear that the shade material did not meet your expectations. If the item has visible defects, quality issues, or does not match the product description, our customer service team is always available to review photos or videos and provide a suitable solution, including replacement or return options in line with our policy.
4. Returns & refunds
Because items are shipped internationally, return shipping costs are higher than domestic UK returns. This is outlined in our return policy. That said, for confirmed quality or manufacturing issues, we do offer appropriate after-sales support rather than leaving customers without assistance.
5. Safety standards
All of our lighting products are manufactured to comply with applicable electrical safety standards for their intended markets. If you have specific questions regarding certifications or documentation, our support team would be happy to provide clarification.
We truly regret that this purchase did not meet your expectations and appreciate your feedback, as it helps us identify areas where we can improve communication and product presentation.
If you would like us to review your order further, please feel free to contact us directly with your order number so we can assist you properly.
Kind regards,
Lampsmodern Customer Support
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