Everything is good, but I deduct 1 start just because they ship the packages in two separate shipments and they let you know only about one of them. Once you receive the package you go crazy, be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had ordered few lamps from them. On one the fan was not working. They were very fast and kind in replying to the complain and replacing the lamp with working one.
Everything was perfect and smooth. Very good choice of lamps. Order on time in perfect condition. Service has been providing information about status of the order and later status of delivery.
The service: I've ordered a lamp with two bulbs, and was expecting to have it delivered in one package. It was not indicated anywhere that the bulbs will be delivered separately from the lamp itself.... See more
Company replied
Company details
Written by the company
Sklep Lampy.pl jest idealnym wyborem podczas zakupu oświetlenia. Dzięki rozwiązaniom oświetleniowym można sprawić, że przestrzeń zostanie nie tylko oświetlona, ale stanie się również atrakcyjniejsza! Oferujemy szeroki asortyment oświetleniowy, klienci mają do dyspozycji ponad 400 marek lamp, które odpowiadają wszelkim preferencjom, potrzebom i zasobom finansowym, tworzą doskonały efekt oświetleniowy na każdą okazję i poprawiają samopoczucie. Ponadto zapewniamy usługi konsultacyjne i profesjonalne doradztwo ekspertów także dla klientów biznesowych. Gwarantujemy elastyczne metody płatności oraz doskonałe warunki dostawy.
50-dniowa gwarancja zwrotu pieniędzy
Darmowy zwrot w ciągu 50 dni i gwarancja zwrotu pieniędzy
Oprócz ustawowego 14-dniowego prawa do odstąpienia od umowy sklep Lampy.pl oferuje dobrowolną gwarancję zwrotu pieniędzy przez kolejne 36 dni. W ciągu 50 dni można bezpłatnie zwrócić towar bez podania przyczyny.
Contact info
Rabanusstraße 14-16 , 36037, Fulda, Germany
- 22 307 14 83
- info@lampy.pl
- lampy.pl
4.3
Excellent
12K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
01366009096263
parcel no. 01366009096263 on June 9 its returned from Poland to Germany, for an additional fee, please return the above-mentioned shipment at DPD pick up point Sopot Niepodleglosci 821, DPD did not either sms or e-mail inform me about june 9th option
4 June 2023
Reply from Lampy.pl
Dear customer,
thank you for your feedback.
We are very sorry for the unsuccessful delivery.
Payment for the order was refunded on 15.06.2023.
We are very sorry for the inconvenience caused.
If you have any additional questions, please contact our Customer Service Department.
Best regards.
Lampy.pl team
Simple and easy ordering
Simple and easy ordering, parcel deliver with a courier in timely manner. Great product as advertised
1 June 2023
Thank you they are very nice lamp !
3 May 2023
Lampy.pl sent me wrong lamp by mistake and while I was waiting my order and sending them back, lamp which I ordered was not available already.
Lampy.pl sent me wrong lamp by mistake (their mistake, order was correct) and while I was waiting my order and sending them back, lamp which I ordered was not available already. And they plan to send me correct lamp only after they receive wrong one and they didn't reserve lamp for me which I've ordered originally. They care about receiving wrong lamp back instead of sending me correct one.
4 May 2023
Reply from Lampy.pl
Dear Customer,
thank you for sharing your opinion with us.
We are very sorry that you received a different article. We sincerely apologise for this situation.
We can see in the system that your complaint is pending. We have sent you detailed information about the complaint process in a separate email. In our shop it is possible to send a replacement only if the faulty article was sent back.
We would like to apologise for the inconvenience caused to you.
Best regards
Team Lampy.pl
Scam company
Scam company. Avoid at all cost. I got scammed 200€ and I'm not there only one unfortunately. Paid the order, didn't receive any confirmation, emailed them and got answer that they didn't receive any order from me, that they will send my inquiry to another department. No communication since. Their hotline is a joke, hanging up on me after i explain the situation or put me on hold for hours (literally). Once the woman told me that they saw my email and before she finished her sentence i was on hold (she probably wasn't supposed to say that.
EDIT: I finally received my order... with one item broken and without any invoice. Having received what I paid for does not change my oppinion on how to treat customers. No I did not get any order in my spam folder, you even answered my email (once) saying that you did not have any order from me. I then wrote many emails that stayed unanswered. I called customer service so many times and was extremely badly treated - when I was treated at all. Note that currently I have items that I cannot even return if I wanted because I do not have any invoice nor order number.
21 March 2023
Unprompted review
Reply from Lampy.pl
Dear Customer,
Thank you for your opinion.
We have currently a system change in our shop. Unfortunately, this is causing unforeseen challenges so that we cannot currently processing incoming customer enquiries quickly. We sincerely apologise for the long response time.
Your order has been successfully entered into our system. An order confirmation is sent automatically on the day the order is placed. Please also check your SPAM folder. According to the tracking, your order was delivered to you on 03.04.23. The tracking link is sent to you automatically when your order is dispatched.
I am very sorry for the incomvenience caused to you.
Best regards
Team Lampy.pl
Service and Product review
The service: I've ordered a lamp with two bulbs, and was expecting to have it delivered in one package. It was not indicated anywhere that the bulbs will be delivered separately from the lamp itself. i had to call the service and discover that it will arrive later.
The product: overall the lamp looks great, however not stable, it is a bit leaning to the side. There is also a visible spot of rust on one of the stands.
5 March 2023
Reply from Lampy.pl
Dear Sir or Madam,
we are very sorry that delivery in two parcels has led to a misunderstanding.
Due to the fact that you have received an imperfect product, please keep in mind the possibility of a complaint. Please contact customer service if you have any questions.
Once more, we are very sorry.
Yours sincerely
Lampy.pl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.