The measurement that they said they would send was shorter than advertised. I’ve been trying to get a response from the company but to no avail. I have sent numerous emails and have got nothing back... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The items purchased were described in detail on the listing including one critical dimension that other sellers ignored. Whilst the cost per unit was higher than I was comfortable with, this was the o... See more
Have bought before from Lancashire Lighting, but still checked for competitive price. It turns out they were the cheapest for this item, so I ordered from them again. The two lights ordered were well... See more
Ordered a light on the basis it was in stock. Didn't arrive after 10 days so tried to chase by email, chat and phone. No response so cancelled order by email. Lights arrived a week later! Emailed cu... See more
Company details
Written by the company
Welcome to Lancashire Lighting, your one stop online lighting megastore bringing you high quality lighting at discounted prices. We are one of the most well-known and reputable lighting wholesalers in the UK. We are a small family-run business who operate on a national scale. You will find a wide selection of products for the home and garden all at discounted prices. For the past 70 years we have been supplying lighting to high-street retailers and the general public. We have accounts with all leading lighting manufacturers such as: Inspired Lighting, Dar, Diyas, Mantra, Searchlight, Eglo, Endon, Philips plus many more.
Contact info
2.8
Average
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Today is almost 1 month I ordered but…
Today is almost 1 month I ordered but still not received
15 October 2023
Disappointed
Still waiting for my delivery from last week's order/invoice - called and emailed but no one getting back to me yet. In stock with 2-3 day delivery is 8 days and counting at the moment with no news; communication is everything in customer service.
26 October 2023
Very helpful and efficient company to…
Very helpful and efficient company to do business with.
15 October 2023
Very poor customer service & delivery time
I Placed an order last month for a new light cover & still has not arrived, after 2 weeks I had to phone Lancashire lighting up myself & was then told they didn't have that size in stock & that i needed to choose a new size, which i did & its now being another week & it still has not arrived with no communication in between.
7 October 2023
Great company
It’s always a leap of faith when ordering online from an unknown company but I shouldn’t have been concerned. After placing my order, I received regular updates on the delivery and it arrived in just a few days. The item was just as advertised and now installed look great. Thank you Lancashire lighting, I’ll definitely be a returning customer.
7 October 2023
The carriage charge was expensive
The carriage charge was expensive, the item took a long time to arrive, the item is not as displayed on the website and help function wasn't very helpful.
7 October 2023
Easy to order.
Easy to order.
Item delivered on time.
Item packaged really well, and was good quality.
7 October 2023
Fast and efficient
My purchase arrived within a few days of ordering. Very well packaged as stated on the box fragile . More than pleased with my purchase
5 October 2023
Great lights and service.
We placed our online order on a Monday and it was delivered two days later in the advised time slot -GREAT. Unfortunately the light assembly was slightly faulty but it only needed a short phone call and a replacement was arranged for two days later. This came on time and was installed within 24 hours. WE ARE VERY PLEASED WITH OUR NEW LIGHTS AND THE EFFICIENT, FRIENDLY SERVICE.
18 September 2023
Poor
The light I ordered initially came really quickly but upon opening it I found that a significant glass element was completely broken. I contacted Lancashire lighting immediately and got an initial response but have had no further communication from them since, despite sending emails and questions. It has been a week since they gave me any information and I have no idea what is going on with a replacement piece or if I should push for my money back. Very frustrating. Due to this I am Not sure they are very organised or trustworthy.
16 September 2023
Prompt despatch of our 2 lamps and…
Prompt despatch of our 2 lamps and excellent packaging. Some self assembly but very simple. Very pleased with our purchases.
16 September 2023
They were really helpful when I needed…
They were really helpful when I needed to amend an order following a conversation about the product I'd ordered. The new order arrived very quickly and, given the fragile nature of the glass shades they were really well packed and there was no damage.
16 September 2023
Great service prompt delivery and the…
Great service prompt delivery and the light looks fantastic
14 September 2023
Excellent service.
20 September 2023
Still no delivery
Been sent this link twice, contacted customer service 3 times and still waiting for a response as to where my order us. Hopefully I get a reply soon and recieve my order 2 weeks after ordering a 2 day delivery item
11 September 2023
I ordered a £200 ceiling light on the…
I ordered a £200 ceiling light on the 12th sept 23. The ordered stated 2-3 days delivery no sign of the light! I contacted Lancashire lighting direct on 3 separate occasions and was told they would get back to me still waiting and to make the matter worse they have asked me on 2 occasions to rate the product I never received. I have never experienced such poor service.
12 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.