Lancaster Puppies Reviews 

196
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and breeders for being helpful, kind, and professional, often highlighting their excellent communication. The platform offers an easy and smooth process for both finding and selling puppies, with many appreciating the clear descriptions and helpful features. However, some people mentioned significant concerns regarding puppy health, with reports of receiving sick puppies or those with undisclosed medical issues. Some reviewers were not happy with aspects of the website's information clarity or customer service, noting issues like denied verifications or lack of support for ad-related problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some reviewers having positive... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, kindness, and... See more

Website

People report ambiguous experiences with the website, with many customers expressing satisfaction, finding it... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth, easy,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the amazing help, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great exposure. Notifications were helpful when buyers posted the final payment. Chat was safe and secure. It was nice being able to collect some base family situational status before sending a depo... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience with Lancaster Puppies and The Lapp Family. We have the cutest little Boston Terrier with the sweetest personality. We are so grateful for everything. He’s been to the vet a... See more

Company replied

Rated 5 out of 5 stars

I fell in love with a little Jack Russell Terrier puppy, and really wanted to purchase her. She was all the way over on the East Coast! I wasn't sure I could work things out, but the seller was very h... See more

Company replied

Rated 5 out of 5 stars

My husband dream dog is a Jack Russell Terrier. I found this site and the service is fast, professional and we love the new addition to our family. Adrian the seller was awesome. Furry Trails deliver... See more

Company replied


Company details

  1. Online marketplace

Written by the company

At Lancaster Puppies, we connect people with puppies. We make it easy for people to find healthy, happy puppies from reputable dog breeders across the U.S. Whether you are looking for a purebred pup or a designer dog, we can help you find your puppy today!


Contact info

4.2

Great

TrustScore 4 out of 5

196 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(196)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've been listing puppies on Lancaster…Lancaster Puppy's is the Number 1 place for listings

I've been listing puppies on Lancaster Puppy's for some of my clients, and have been great results in selling. Sometimes they are sold with in a few days.

15 September 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Barry,

We’re glad to hear you’ve had great results with your listings. Thank you for choosing Lancaster Puppies and for recommending us to your clients.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Highly recommend!

12 September 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Vlad,

Thank you for the great feedback. We’re happy to know you’d recommend us.

The Lancaster Puppies Team

Rated 1 out of 5 stars

I bought a puppy from there her name

I bought a puppy from there her name was wendy she was sick when they dropped her off my lawyer will be contacting you cause she passed away

12 December 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Patricia,

We’re truly sorry to hear about the loss of your puppy, that’s heartbreaking, and we completely understand how distressing this must be. Please know we take reports like this very seriously. If you could share the breeder’s name and any supporting veterinary documentation at support@lancasterpuppies.com
, our welfare team will review this immediately and take appropriate action on the account if warranted.

Again, we’re so sorry for your loss.

— The Lancaster Puppies Team

Rated 1 out of 5 stars

They won't post my review of a breeder who sold me a puppy with severe issues

I got a puppy from their site that has severe BOAS and significant narrowing of its trachea. He needs surgery within the next few weeks to help him breathe. The breeder ignored me when I told them and hasn't responded back to me. I went to leave a review and I was told that since it their first offense, they won't post my review. So buyer beware. The breeders name is Wes and Beulah Miller in Dundee ohio. Do not buy a bulldog from these people unless you have thousands of dollars to spend on Bradyceohaloc airways obstruction syndrome surgery. There is no fix for this guys tracheal hypaplasia. Lancaster puppies is doing everyone a disservice by hiding reviews like this. They are helping the puppy mills. A reputable company would protect its consumers.

1 August 2025
Unprompted review
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Reply from Lancaster Puppies

Hi Jill,

We’re really sorry to hear about your puppy’s health problems and your experience with the breeder. We understand how upsetting this must be. We do not tolerate any breeder misrepresenting the health or welfare of their puppies, and we review all reports carefully.

If you could forward your vet report and any messages with the breeder to support@lancasterpuppies.com
, we’ll make sure this case is investigated further. We also appreciate your feedback about the review process, it’s something we’re actively working to improve to better protect buyers.

Thank you for bringing this to our attention.

— The Lancaster Puppies Team

Rated 1 out of 5 stars

I dont understand what is happenning or…

I dont understand what is happenning or what but the calls I got were all scammers trying to place deposits and then get money back by Zelle, Venmo, they say they pay the dog and then they say that payment is pending and that you have to go to another source and then they try to scam you for you to return a extra money the supposedly deposited, I dont think is the organization Problem, but be aware of this situation, dont fall for it!!!

18 July 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Cecilia,

Thank you for sharing your experience and for helping to raise awareness about potential scams. We completely agree that it is very important for buyers to stay alert and never send deposits through unsecured payment methods like Zelle or Venmo.

All legitimate breeders on our platform should communicate and accept payments through safe, traceable methods only. We encourage anyone who receives suspicious messages to report them directly to us so we can block the accounts involved.

The Lancaster Puppies Team

Rated 5 out of 5 stars

the quality of the puppy far exceeded my expectations and he's already potting outside not a single accident inside

The quality of puppies from Lancaster dogs amazing I purchased a beautiful 8-week-old purebred gorgeous perfect Color male Harlequin Great he's well over 20 lb super healthy super great service I can't recommend them enough considering this dog is going to be my new service animal as my original balance and Mobility Great Dane passed away on me after Thanksgiving last year he was 15 years old I look forward to years and years and years of wonderful companionship, and medical help me I'm just over the moon unfortunately I do have to send him off for 3 weeks to be trained and I'm going to miss him is Magnum

6 June 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi there,

We’re so happy to hear your Great Dane puppy is healthy and thriving. It sounds like you two have a wonderful bond ahead. Thank you for sharing your experience.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Omg this is my first pet in my family

Omg my this is my first puppy for my family. We are so excited he is so sweet and his face is priceless. My process was easy and the family we got him from was very helpful. We got lost but try to find the location, the mother of the family was able to help us. I would highly recommend this company. Lancaster Pa’s Amish family is wonderful.

31 May 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Ayana,

That’s such a heartwarming story. We’re so glad your family’s first puppy experience was a positive one and that the breeder was helpful throughout.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Lancaster PA best puppy ever

We bought a puppy from an Amish Family in Lancaster PA and we met his brother, mother and father of the puppy. The puppy had a small issues with his knee that he will grow out of. The breeder was honest and gave us an amazing deal for a purebred shih tzu. Our Julius is amazing and we could not be happier he has a sweet personality and has been very trainable. Thank you Lee you gave us our dream puppy

15 May 2025
Unprompted review
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Reply from Lancaster Puppies

Hi Anna,

We’re delighted to hear that Julius is doing so well and that you had such a positive experience with the breeder. Thank you for sharing your story.

The Lancaster Puppies Team

Rated 1 out of 5 stars

I got my puppy from the Lancaster…

I got my puppy from the Lancaster puppies in PA on December 2023. This Friday, January 2025, I had to make the difficult decision to put my 3 years old baby to sleep. He was diagnosed with diabetes, inherited from his parents. I was not informed about his parent’s health conditions. We spend a lot of money in caring for my baby. I hope no other family goes through what we experienced. The guilt to have to make that decision is horrible. I pray to God to forgive me for our decision. I did not want my baby to suffer.

17 January 2025
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Mirna,

We are deeply sorry to hear about your loss. It is devastating to lose a companion, especially under such circumstances. Thank you for sharing your story.

Lancaster Puppies requires all breeders to comply with state regulations and to represent their puppies honestly. We would like to review this case to ensure appropriate action is taken. If you could share the breeder’s name and any documentation with us at support@lancasterpuppies.com
, we will follow up directly.

Our sincere condolences to you and your family.

Rated 5 out of 5 stars

I got my best friend from this site

I got my best friend from this site. She is one of the biggest blessings not only to me but others around her. She’s a 3k dog and thankfully I got her for $500. I had the best experience with Lancaster puppies. I can’t say enough great things about them.

19 May 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Alexa,

We’re thrilled to know you had such a great experience and that your dog has brought so much happiness into your life. Thank you for your kind review.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Great site

Great site. Found our furever joy

2 January 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Alexa,

We’re thrilled to know you had such a great experience and that your dog has brought so much happiness into your life. Thank you for your kind review.

The Lancaster Puppies Team

Rated 5 out of 5 stars

Bought a Jack Russell from Benuel Allgyer

Bought a Jack Russell Terrier from one of the breeders they advertise for. It was an Amish family. They know what they were doing. They removed my puppy from his parents several hours before we took him. He didn’t cry or miss his mommy at all. He’s been nothing but a little gentleman. Learning and adapting extremely quickly. They let us look at his parents. Neither looked like they were prone to allergies, or hip dysplasia. The gene pool looked ideal. I’m very happy with my puppy. From the price to the experience and transitioning. I wanted to rescue a Jack Russell but way too many people who were registered with the shelters attempting to rehome their Jack Russells and were changing their mind last minute and were agreeing to rehome them, but were deciding to keep them at the last minute. This adoption and rehoming industry is a joke! I got really annoyed and was done playing games and just got a puppy and am very happy with the puppy I have!

2 September 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

We are so happy you love your Jack Russell and were able to find the ideal pup for your home. We know finding the right pet can be difficult, and this is exactly why Lancaster Puppies exists! Thank you for sharing this lovely story. - OG

Rated 5 out of 5 stars

above average

above average. The breeder was very informative, and helpful. I would definitely recommend and do business on the site in the future. plus we found our fur baby that we always dream of.

16 July 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

This is Pawesome! We hope you are enjoying your new furbaby and thank you for using Lancaster Puppies!

Rated 4 out of 5 stars

Good

Good! Sweet and healthy pups. Great job thank you!

2 July 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Viv,

Thank you so much for your kind words. We’re happy to hear your pups are sweet, healthy, and doing well. We really appreciate you taking the time to share your experience.

The Lancaster Puppies Team

Rated 1 out of 5 stars

Lancaster Puppies Site Is Horrible!

I live in NYC. I traveled 10 hours to Harrisburg, PA for a beautiful male Pomsky that was advertised on LancasterPuppies.Com. This puppy's name was Blaze. He had piercing blue eyes and the bottom half of his face was Black. The rest of him was mixed with Black and tan. I paid $200 for Amtrak which included a fee to bring back a dog. I also made a $150 down payment on Blaze. The seller was Amish. When I arrived, Marvin King tried to tell me it was the same dog. Clearly it was not. The dog he showed me was mostly brown, had 1 left light blue eye and the right eye was half blue and half brown. His nozzle was longer and the fur texture and coloring was different as well. This puppy looked like a German Shepherd mix. I literally called the police on the spot who told me that it was a civil matter but Mr. King agreed to give me my $150 back on the spot. I was shocked as Amish people are usually known for being spiritual and honest people. I guess they're liars like most people. To make matters worse, when I went to the seller's page to "report ad" Lancaster's website would not allow me to do so and gave an error message. This Pomsky puppy Blaze is still being advertised on Lancaster. It is best to ask for current pictures and proof of vaccination prior to sending any down payments. This puppy was in PA. I am trying again with a seller from Ohio who answered all of my questions and shows the dog's mother and father on the selling page and also guarantees 1 year good health. This new seller also showed me current pictures and a video of the puppy playing with his siblings. UPDATE: I bought the Pomsky from Ohio (they charge a $300 delivery fee). This was a much better experience. However, the only negative is that the selling page/seller stated "vaccinations are up to date." Again, A LIE. My puppy was 15 weeks old and only had 1 Distemper 5-IN-1 vaccination and they need 3. He also did not have his rabies shot. I paid a really fair price for him so the extra $200 I had to spend to give him all required vaccinations wasn't too bad. But please ask for proof of vaccinations and any other claims that the seller states. My new Pomsky puppy is a bundle of energy and as adorable as can be!

23 July 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Kay

We’re so sorry to hear that this happened to you and thank you for bringing this to our attention. We are happy to report the "report ad" function is working as intended, but we are disheartened to hear about your experience. We are glad you have found a Pomsky you love! If you ever have any questions or want to provide further feedback, please feel free to email us at contact@lancasterpuppies.com

Enjoy the puppy time!
-OG

Rated 5 out of 5 stars

My experience was great with the…

My experience was great with the website and the breeder we had chosen for our red heeler puppy. The breeder was very friendly and helpful with us choosing our puppy, also worked with us as well in making arrangements until picking him up. He was guaranteed a 10 day veterinary health certificate and our puppy was very healthy as he said that he would be. The website was very helpful as well, helped us out with our questions and concerns, communication was great as well. Definitely worth it, our puppy is going to be a year old on July 29,2024, I definitely recommend anyone who is looking for a AKC breed, this is the best place I recommend.. We are very satisfied!!!!

14 October 2023
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Frances,

We’re so happy to hear your experience was positive and that your puppy is thriving. Thank you for recommending us and sharing such a kind review.

The Lancaster Puppies Team

Rated 5 out of 5 stars

The best

The best! They were so helpful. I loved my Labrador Puppy very much and they were really nice to help me to ship her with a company . Very nice 🐾 love Lancaster Puppies !

18 June 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi April,

thank you so much for that pawesome review!

If you ever have any suggestions or questions, don't hesitate to reach out to us at contact@lancasterpuppies.com !

Rated 5 out of 5 stars

Great Experience Finding Our Boston Terrier Puppy

I am very happy with my experience with Lancaster Puppies experience and found the best little Boston Terrier puppy to add to our family. Contacting the breeder was very easy as their phone numbers are listed with each puppies ad, waiting for an email back can be pain when you are filled with excitement of finding an adorable puppy. The breeder I talked to was very easy to work with and we were able to coordinate a time to see the puppy the very next day. The breeder was very honest when providing health information and description of the pup's personality, vaccination/vet records were provided as well. I was pleased to see that once we brought our new puppy home that the ad was quickly updated and marked sold then removed, this shows me that the puppies advertised are still available and that your not just wasting your time inquiring about puppies whom have already found a new family. We love and adore our Boston Terrier and are so happy we found her through Lancaster Puppies, she just turned a year old and we look forward to many more years with our sweet girl.

30 September 2023
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Elizabeth,

Thank you for such a detailed and thoughtful review. We’re glad to hear the process went smoothly and that your Boston Terrier is happy and healthy.

The Lancaster Puppies Team

Rated 5 out of 5 stars

A Great Experience

My husband and I got a 10 week old female cavapoo for our 26 year old daughter's birthday. "Charlie" is now 7 months old. She's extremely affectionate and social. The price was very reasonable and the owner of the puppies pleasant and professional. We greatly appreciated receiving all of Charlie's medical history/ paperwork, so her veterinarian had all of her information.

24 July 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Pierrette,

We’re thrilled that Charlie is doing so well and that everything went smoothly. Thank you for your kind feedback and for trusting Lancaster Puppies.

The Lancaster Puppies Team

Rated 5 out of 5 stars

I used this site 2 times to find a…

I used this site 2 times to find a puppy.
Last year we got a Rottie puppy through the site from a legit breeder and again just a few weeks ago to get another Rottie. The puppies are very healthy and have great temperaments.

6 July 2024
Unprompted review
Lancaster Puppies logo

Reply from Lancaster Puppies

Hi Jeanne,

It’s wonderful to hear that both of your Rotties are healthy and have great temperaments. Thank you for continuing to use Lancaster Puppies.

The Lancaster Puppies Team

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