we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... See more
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Review summary
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Reviews shaping this summary
I worked with Christ Plaster on my clients 4 x BTL remortgages and he was incredible to work with. He was so proactive and was able to underwriter and agree the cases in record time., the clients h... See more
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As a broker, I am loving the new product transfer process and portal with Landbay. The whole process from start to finish was really smooth and streamlined and the underwriter kept me informed throug... See more
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A complex case which was handled very well and understood by the underwriter. The complexity was in the legal work but Landbay behaved in their usual reliable way to a successful conclusion. A top 5... See more
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Company details
- #77 of 104 best companies in Financial Institution
- #1 of 1 best companies in Market Operator
Written by the company
Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.
Contact info
111 Buckingham Palace Road, London, SW1W 0SR, SW1W 0SR, London, United Kingdom
- 020 3817 7700
- support@landbay.co.uk
- landbay.co.uk
4.3
Excellent
653 reviews
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This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 month
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Simple process through to legals which…
Simple process through to legals which were completed on time
14 April 2026
Reply from LANDBAY
Hi Nick, thank you for your feedback.
We’re pleased to hear the process was straightforward and that legals were completed on time. We really appreciate you sharing your experience working with us.
Straightforward underwriting
Straightforward underwriting, great support and speed. All you need from a Specialist Bank
13 April 2026
Reply from LANDBAY
Thank you for your review Al.
We’re pleased to hear you found the underwriting straightforward and appreciated the speed and support from the team.
We look forward to workign with you again soon!
Case cancelled without notice
Landbay cancelled the case due to lack of response from the solicitor who was dealing with their requirements.
Zero communication to myself (broker). Case was re-instated but then client needed to sign all new documents which caused delays.
Intermediary submitted business should have the intermediary involved and informed at every stage. Poor from Landbay on this occasion.
10 April 2026
i had 100% support from the BDM it is…
i had 100% support from the BDM it is very important for me to have that
9 April 2026
Reply from LANDBAY
Thank you for your feedback Surendra. We’re really pleased to hear you had full support from your BDM. That level of support is exactly what we aim to deliver!
Excellent communication direct with…
Excellent communication direct with underwriting team
1 April 2026
Reply from LANDBAY
Thank you for your 5 star review Craig!
Process was simple
Process was simple, quick and efficient with good communication throughout.
2 April 2026
Reply from LANDBAY
Hi Marcus,
Thank you for your feedback. We’re pleased to hear the process was simple, quick and efficient, with strong communication throughout.
We really appreciate you sharing your experience!
Very good communication and cooperation…
Very good communication and cooperation to ensure a smooth process where there was a risk delays.
1 April 2026
Reply from LANDBAY
Thank you for your feedback Makis. We’re pleased to hear our communication and cooperation helped keep things moving and ensured a smooth process!
Excellent communications and…
Excellent communications and underwriting.
speed of service on all aspects from initial application to completion a breath of fresh air.
1 April 2026
Reply from LANDBAY
Hi Paul,
Thank you for your feedback. We’re pleased to hear you found the communication and underwriting excellent.
A breath of fresh air is exactly what we aim to be!
Poor customer service for redemption
This lender moves quickly for new applications. However when redeeming the mortgage the company took several months even for a straightforward cash repayment because their staff were not properly trained to deal with the matter. They staff were incompetent and rude and the company was so slow and they forced me to pay additional interest at much higher rates because they were so slow. Always use a broker!!
26 March 2026
Unprompted review
Reply from LANDBAY
We're sorry to hear about your experience, and we'd like to put this right.
We reached out via Trustpilot but haven't heard back. We do need to hear from you directly to investigate this properly. If you can contact us with your name and mortgage account number, we'll pick this up straight away.
When we receive large or unusual cash payments, we're required to carry out verification checks before applying funds to an account. This is a legal requirement for all lenders, but we understand it's frustrating when you're trying to redeem your mortgage and want certainty on timings.
Please get in touch at enquiries@landbay.co.uk or on 020 7096 2700 and we'll be able to take this forward for you.
Reply from LANDBAY
Thank you Andrew for your great feedback! We look forward to working with you again soon.
Great advice from BDM Alex Whitham as always
12 March 2026
Reply from LANDBAY
Thanks for the review David. Great to hear Alex’s advice continues to make a real difference. We appreciate your support!
Recent experience on buy to let remo
Excellent experience from BDM Alex who is top tier , right through to underwriting and post offer . Highly recommended .
2 March 2026
Reply from LANDBAY
Hi Steve, thanks for the review.
Great to hear Alex delivered top‑tier support, right through to post‑offer.
We really appreciate the recommendation!
Collette was brilliant and very patient…
Collette was brilliant and very patient with a very testing case!
6 March 2026
Reply from LANDBAY
Thanks for the feedback Craig. Great to hear Collette’s patience and expertise helped with a very testing case. We hope to work with you again soon!
Very smooth running of the entire…
Very smooth running of the entire transaction Rahead was excellent
5 March 2026
Reply from LANDBAY
Thank you for the 5 star review Paresh. We look forward to working with you again soon.
Generally easy
Generally easy. Not as straightforward as product transfers from other lenders are easier.
1 March 2026
Very poor service and just for the…
Very poor service and just for the product transfer never seen a lender like this who knows client is out of there fix term and charge them a higher rate. Never recommend anyone.
1 March 2026
Reply from LANDBAY
We're sorry to hear about your experience with your product transfer.
Our process can differ from other lenders due to the way we work with multiple funding partners. This is what allows us to offer a broad and competitive range of products, but it can occasionally mean additional steps that you might not encounter elsewhere.
Your feedback is appreciated and helps us continue to improve the experience.
Reply from LANDBAY
Thank you for your review Dipen! We're glad to hear you enjoyed working with our portal.
Time consuming process for a like for…
Time consuming process for a like for like product transfer. Took 3 weeks from PT application to offer and another month to complete. Clients were disappointed with the service.
3 March 2026
Another Limited Company Buy To Let…
Another Limited Company Buy To Let transaction completed. Excellent service with efficiency, client exceptionally happy. 10 out of 10. Recommend this lender.
2 March 2026
Reply from LANDBAY
Thank you for the great review Jonathan. Delighted to hear another limited company buy to let completed smoothly, with an excellent outcome for your client. We really appreciate the recommendation.
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