LANDSCAPING SUPERSTORE Reviews 

156
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful and polite staff, noting that team members are always patient and ready to assist with any queries. Many people also appreciate the competitive prices offered across the catalog alongside very fast and reliable delivery services. However, some reviewers were not happy with delayed deliveries and enduring extremely long waiting times when trying to get order updates from support. A few customers additionally mentioned receiving incorrect items, experiencing poor communication, and facing frustrating obstacles during the entire resolution process.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between consumers. Many people... See more

Product

People report ambiguous experiences with product, reflecting a split opinion among reviewers. While some... See more

Staff

Reviewers mention positive feedback about staff, highlighting professional, friendly, and helpful service... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered from Landscaping Superstore because my usual local woodyard, J Gard & Sons Ltd were only listing decking in 4.2 metre lengths - I wanted 3.6 metre lengths. When my order arrived, I was surp... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. I made the huge mistake of buying three 20kg bags of shingle on line from B&Q for £50…then waited 10days for it to be delivered. In the meantime I discovered Landscapin... See more

Company replied

Rated 5 out of 5 stars

Delivery was surprisingly quick. Next day delivery. The only small complaint if at all is that I wasn't notified of the delivery date and time. It was delivered correctly at the site and position... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the coping stones I purchased, they look fantastic and you can see they are high quality. Melanie at Landscaping Superstore was very helpful and patient when she helped me with queri... See more

Company replied


Company details

  1. #63 of 70 best companies in Landscaping Supply Shop

About LANDSCAPING SUPERSTORE

Written by the company

Who are we?

LANDSCAPING SUPERSTORE has everything you need to improve your home through a wide range of products at the right value and right time, with helpful people and effortless, inspirational e-commerce.

Earn SUPER rewards

Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

156 reviews

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Asks customers to review

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4.3

All reviews

(156)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Product unsuitable and slow to refund

Product was unsuitable despite verbally checking and confirming prior to delivery. Still waiting for my refund 1 week post rejecting and refusing to take delivery

8 April 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good afternoon,

I sincerely apologise for the issues with your order. I can see that my colleague is liaising with the manufacturer regarding the items being refused. We're hoping for an update shortly, and as soon as it has been received we shall be in tought.

Apologies once again for the inconvenience, and we look forward to speaking to you soon to get this matter resolved.

Kind regards,
Phil.

Rated 4 out of 5 stars

Good stuff easy to use

Good stuff easy to use

4 April 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Adnan,

Thank you for taking the time to review us! I am pleased that this was easy to use, and we appreciate you choosing to shop with us.

If we can help further in the future, please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Great price, great delivery.

Best price I found, delivery driver, could not have been more helpful, he dropped it off as close as possible to our door, I'm very happy and would highly recommend.

6 April 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good afternoon Joann,

Excellent news that the driver was so helpful! Thank you for providing us with this review, and we hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Good customer service

Ordered about 3 ton of sharp sand to put on my lawn

Had a problem with the delivery (3rd party) but Bogdan, Teegan and Renn in customer service were very helpful and got them to come back and move the delivery to where I wanted it.

Thanks!

20 March 2026
Unprompted review
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good afternoon Jack,

Thank you very much for taking the time to review us! I have passed this on to my colleagues, who really appreciate your feedback. We're very pleased to see that we were able to get this rectified.

We hope to see you again in the future, and thank you for your patience whilst we rectified the issues.

Kind regards,
Phil.

Rated 5 out of 5 stars

Great product and prompt delivery.

Great product and prompt delivery.

24 February 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi BigDaf,

Many thanks for taking the time to review us. We are glad to see that this reached you quickly.

We hope to see you again soon!

Kind regards,
Phil.

Rated 1 out of 5 stars

Terrible never again

Terrible never again. Bought £484 of 20mm pea shingle. Next day I get an email stating non in stock but I can have limestone chippings... No way. Only option was refund so I asked for refund. Next day I get another email stating because I cancelled the order I can't have a refund until it's been taken off the truck.... Erm You didn't have it to put on the truck. Demanded instant refund because it's now holding the job up and I need the money to buy stuff elsewhere. Been waiting now 5 days for refund. Got an email 3pm today today 6 days later stating they have now sent the refund and it will take 3-5 days to get receive the funds. Don't ever buy anything from landscaping superstore. They are cheap for a reason.

19 February 2026
Unprompted review
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good Morning,

Thank you for taking the opportunity to leave us a review.

I do apologise for the issues you have experienced whilst placing an order with us.

Unfortunately as you have not supplied any order information I am unable to look in to this issue further to have this investigated.

If you wish us to look in to this further please do email us on feedback@cmostores.com with your order number.

Kind Regards

Samantha

Rated 5 out of 5 stars

Professional

Professional, prompt, effective purchase & delivery.

17 February 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Mark,

Thank you for leaving us 5 stars! We are very happy to see that this was as expected, and that you got to experience our professionalism first hand.

We hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Seamless process

Easy, friendly & professional service.

Prices were also competitive 😊

Was given exact delivery dates which worked well for both myself & my client.

Would definitely use & again & recommend.

17 February 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Kirsty,

I am happy to see that you received excellent service. Thank you for the 5 stars and the recommendation, and we hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

Great support and delivery went well…

Great support and delivery went well even though we are in a very remmote part of Suffolk - thank you.
Excellent customer service.

28 January 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good afternoon,

Thank you for taking the time to leave us this review. We are glad to have been able to help, and hope to see you again in the future.

Kind regards,
Phil.

Rated 5 out of 5 stars

a very helpful…driver.

I was called by your very helpful deliveriy driver to see where i would like my pea gravel left and he was very polite and helpful

11 January 2026
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Graham,

Thank you for your 5 star review! We're glad to see that the driver was able to assist in a polite and helpful way.

If you need anything further from us in the future, please let us know.

Kind regards,
Phil.

Rated 2 out of 5 stars

£150 for a 60 mile delivery is…

£150 for a 60 mile delivery is outrageous.

24 December 2025
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good morning Mr Payne,

Firstly, Happy New Year to you. We hope you had a good Christmas and good time celebrating seeing in 2026.

Having looked into your order, I can see that this item was sent directly from the manufacturer, rather than our own stock. The delivery cost was for a palletised delivery from Warminster.

I hope this helps to clarify, but if you have any questions or need any further assistance please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Very satisfied with the customer…

Very satisfied with the customer service center. They responded to my questions almost immediately. Very helpful. Just a small remark about the delivery. The driver did not call me before he arrived and placed my order in an inconvenient place. But I am satisfied with the service and the price.

27 November 2025
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Janis,

Thank you for your 5* review! We appreciate you taking the time to feed this back. We apologise for you not receiving a call beforehand - this was requested but is at the driver's discretion. We're sorry that on this occasion the phone call did not happen.

If we can help with anything in the future please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

My 12x8 shed

From start to finish the whole ordering & delivery process was terrific. They could not have been more helpful. I had frequent emails and phone calls updating my order details and when delivery was expected. It took around 14 days to get my shed which is a really good product . Excellent company. Highly recommended.

19 November 2025
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good afternoon,

Thank you for 5* review. We massively appreciate your comments, and we're happy that we could help with your enquiries.

We hope you enjoy your new shed, and if you need any further assistance in the future please let us know.

Kind regards,
Phil.

Rated 5 out of 5 stars

Good price, great service.

Good price, arrived on time, and the driver called ahead!

6 November 2025
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Good afternoon,

I'm glad to see that the driver called ahead, and that everything went to plan.

Thanks for choosing to shop with us, and we hope to see you again.

Kind regards,
Phil.

Rated 5 out of 5 stars

Good

It arrived onetime my order and was kept at the right place

29 October 2025
LANDSCAPING SUPERSTORE logo

Reply from LANDSCAPING SUPERSTORE

Hi Husna,

Thank you for leaving us this 5* review. I am happy to see that this arrived on time.

We hope to see you again in the future.

Kind regarrds,
Phil.

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