I ordered from Landscaping Superstore because my usual local woodyard, J Gard & Sons Ltd were only listing decking in 4.2 metre lengths - I wanted 3.6 metre lengths. When my order arrived, I was surp... See more
Company replied
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Review summary
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Absolutely brilliant service. I made the huge mistake of buying three 20kg bags of shingle on line from B&Q for £50…then waited 10days for it to be delivered. In the meantime I discovered Landscapin... See more
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Delivery was surprisingly quick. Next day delivery. The only small complaint if at all is that I wasn't notified of the delivery date and time. It was delivered correctly at the site and position... See more
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Very pleased with the coping stones I purchased, they look fantastic and you can see they are high quality. Melanie at Landscaping Superstore was very helpful and patient when she helped me with queri... See more
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Company details
- #63 of 70 best companies in Landscaping Supply Shop
About LANDSCAPING SUPERSTORE
Written by the company
Who are we?
LANDSCAPING SUPERSTORE has everything you need to improve your home through a wide range of products at the right value and right time, with helpful people and effortless, inspirational e-commerce.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Unit 12, 6 Burrington Road, PL5 3LX, Plymouth, United Kingdom
- 01752581543
- sales@landscapingsuperstore.co.uk
- landscapingsuperstore.co.uk
4.3
Excellent
156 reviews
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Unbelievably fast delivery
Unbelievably fast delivery (small order), was dispatched within an hour of ordering and arrived next day!
15 April 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Untrustworthy
Ordered one £1.4K item that was shown 'in stock, deliver tomorrow'. Called up the next day to see whether it had been shipped. No, not at all, in fact they didn't have any stock, the item had been discontinued, and the the company suggested an alternative - but clearly they we're not going to bother to call me until I asked why it hadn't turned up. I asked for the alternative item to be delivered direct to site. The salesguy took the address ... and then delivered it to the original address. So, the 'in stock, next day delivery' item that was meant to be delivered on Tuesday actually got to site too late on Friday and then only by me badgering it along and moving it personally from one place to another.
7 April 2025
Unprompted review
Reply from LANDSCAPING SUPERSTORE
Good morning Alan,
I am sorry to hear of the issues encountered with your order.
Whilst this advertised as a 1-2 working day lead time, it is stated as an estimated lead time due to it arriving directly from the manufacturer. Whilst we always try to ensure this is up to date, in some instances products and availability may change without our knowledge.
In regards to the delivery address change, this is our error and we sincerely apologise.
I shall ensure that this is investigated and fed back to those involved, and we're sorry for the inconvenience caused to you.
Kind regards,
Philip Morgan.
Delivery poor, customer service poor
So I brought some patio sealer stripper on a Tuesday , granted I didnt expect the stripper order to be processed until the following day. I contact customer support today a week later to ask if my order had been sent as im on a time related job and after half an hour of waiting im told its not even been sent. Site says 3-5 working days for delivery , mines not even been sent 5 working days later !!
: Edit : So update after e mailing per response below , no reply to e mail but then the automated e mail reply says 2 days to respond (why am I not surprised). I again I try and get help via chat online , after waiting ages first support person joins chat and immediately leaves. I then try again , wait and im dealt with another customer support who tells me they need to contact the supplier ??? , im then told they can't get through to the supplier and that they will try e mailing them or calling them tomorrow.
So in short nobody has a clue where my order is , if its been sent , if its in stock or anything and nobody has seen fit to contact me .... Cheers
LS-0001585
15 April 2025
Unprompted review
Reply from LANDSCAPING SUPERSTORE
Good morning Stunl3y,
I hope that you are well. We sincerely apologise for the unexpected delay to your order.
I'd love to look into this further, however I am unable to locate your order without your LS order number. If you'd be so kind as to email feedback@cmostores.com providing this, I shall be more than happy to investigate.
Apologies once again, and I hope to speak to you soon.
Kind regards,
Philip Morgan.
Great service
3 April 2025
Great company, would use again
Excellent customer service when I called for product recommendations.
Fabulous range and price, and surprisingly prompt delivery.
Thank you!
20 March 2025
Ok quick delivery
27 February 2025
Looking for something different.
This sight certainly has items others don’t , we were very pleased with the product but the small print ie: all items to be checked as no liability accepted after delivery was a bit daunting, thank god the builders helped to check them quickly with us as the poor delivery driver would have been very late leaving. The cost of delivery is questionable also particularly when spending a lot of money with the company, hence only 4 stars.
23 December 2024
Reply from LANDSCAPING SUPERSTORE
Hi Deborah,
Thank you for your thoughtful review. I'm delighted you were pleased with the product! I understand your concerns about the delivery process and costs. If there’s anything more we can do, please don’t hesitate to reach out.
Best regards,
Nicola Harman
Customer Services
Landscaping Superstore
Very quick delivery
Had what I needed, the website had clear and accurate descriptions. I will use again.
23 December 2024
Reply from LANDSCAPING SUPERSTORE
Hi Kevin,
Thank you for your review! We're happy to hear you found what you needed and appreciated the website descriptions. We look forward to serving you again!
Kind regards,
Nicola Harman
Customer Services
Landscaping Superstore
Reply from LANDSCAPING SUPERSTORE
Hi David,
Thank you for your review! We're glad to hear everything went smoothly and that you're satisfied with your order. Let us know if we can help with anything else!
Warm regards,
Nicola Harman
Customer Services
Landscaping Superstore
Reply from LANDSCAPING SUPERSTORE
Hi Michael,
Thank you for your review! We're pleased to hear you found our online ordering easy and delivery speedy. Let us know if you need anything else!
Kind regards,
Nicola Harman
Customer Services
Landscaping Superstore
Good overall experience
Good price, good communication with delivery and very prompt delivery
17 December 2024
Reply from LANDSCAPING SUPERSTORE
Hi Michael,
Thank you for your review! We're glad to hear you were happy with the price, communication, and prompt delivery. If you need anything else, just let us know.
Warm regards,
Nicola Harman
Customer Services
Landscaping Superstore
Made to measure pedestrian aluminium gate
Excellent quality gate was made to measure fitted perfectly will recommend landscape superstore
10 December 2024
Reply from LANDSCAPING SUPERSTORE
Hi Paul,
Thank you for your review! We're delighted to hear your made-to-measure gate fits perfectly and that you're happy with the quality. We appreciate your recommendation!
Kind regards,
Nicola Harman
Customer Services
Landscaping Superstore
Reply from LANDSCAPING SUPERSTORE
Hi Richard,
Thank you for your review! We're glad to hear you found our service efficient and helpful. If you need anything else, feel free to reach out.
Kind regards,
Nicola Harman
Customer Services
Landscaping Superstore
Knowledgeable and friendly staff
Knowledgeable and friendly staff. A good experience from the first phone call to enquire about the product to it being delivered on site.
27 November 2024
Reply from LANDSCAPING SUPERSTORE
Hi Brian,
Thank you for your review! We're happy to hear you had a great experience and found our staff helpful. If you need anything else, just let us know.
Kind regards,
Nicola Harman
Customer Services
Landscaping Superstore
Great price on aluminium furniture &…
Great price on aluminium furniture & very competitive price.
28 November 2024
Reply from LANDSCAPING SUPERSTORE
Hi Mike,
Thank you for your review! We're glad to hear you were happy with the price of our aluminium furniture. If you need anything else, feel free to reach out.
Kind regards,
Nicola Harman
Customer Services
Landscaping Superstore
We are very pleased with the Shires…
We are very pleased with the Shires Abri Shed. It's all as advertised. Priced very reasonably. Delivered with a smile, bang on time by James Now fully erected and looks great. Many thanks.
26 November 2024
Reply from LANDSCAPING SUPERSTORE
Hi Robert,
Thank you for your review! We're delighted to hear you're pleased with the Shire Shed and our service. If you need anything else, don't hesitate to reach out.
Kind regards,
Nicola Harman
Customer Services
Landscaping Superstore
Lovely product and very easy assemble
Lovely product and very easy to put together. Exactly as it was described and delivery was very quick & easy.
17 November 2024
Reply from LANDSCAPING SUPERSTORE
Hi Suzanne,
Thank you for your review! We're glad to hear you're happy with the product and that assembly was easy. If you need anything else, feel free to reach out.
Warm regards,
Nicola Harman
Customer Services
Landscaping Superstore
Great all round in terms of Price, Service and Speed of Delivery.
Price, service and speed of delivery. all excellent and will use again👍
13 November 2024
Reply from LANDSCAPING SUPERSTORE
Hi Barry,
Thank you for your review! We're thrilled to hear you were happy with the price, service, and delivery. We look forward to serving you again!
Kind regards,
Nicola Harman
Customer Services
Landscaping Superstore
From making the phone call to getting…
From making the phone call to getting my Summerhouse delivered it all went very smoothly
11 November 2024
Reply from LANDSCAPING SUPERSTORE
Hi Amanda,
Thank you for your review! We're pleased to hear everything went smoothly from start to finish. If you need anything else, feel free to reach out.
Best regards,
Nicola Harman
Customer Services
Landscaping Superstore
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