Lanehouse Group - New & Used Vehicle Sales Reviews 

26
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

I recently bought a van from this dealership and I am very pleased with the purchase. I’ve had a couple of faults in 3 months. One meant I didn’t have the van for a few weeks due to unavaila... See more

Rated 1 out of 5 stars

1st of July I booked a diagnostic appointment for 10am 8th July at Lanehouse Service Station Wymouth through the Vauxhall website. I drove over an hour to then be told that there was no booking made a... See more

Rated 5 out of 5 stars

Kieran was very helpful and answered all our questions regarding our car search. Sorted out all the paperwork, details and arranged everything. Very quickly resolved a couple of things we noticed wi... See more

Company replied

Rated 5 out of 5 stars

I wanted to downsize from a Nissan car Q, I discussed discussed various ideas and options. Renault Captur appeared to be the best option, we discussed the automatic variations, the salesman researched... See more

Company replied

Company details

  1. Motor vehicle dealer

Written by the company

Here at Lanehouse, we take pride that we have been trading a family run business since 1974. We sell New Suzuki & Vauxhalls, and sell a large variety of used cars from all brands. We have two branches located in Weymouth & Bridport. As well as sales we have workshop facilities for servicing and body repairs. Along with a parts department that delivers and valeting on site. We are very proud of the customer service we provide so please share the word on what we do.


Contact info

4.0

Great

TrustScore 4 out of 5

26 reviews

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No recent history of asking for reviews

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4.0

All reviews

(26)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent sales, customer service, and aftercare.

Straightforward, honest and friendly. All paperwork was taken care of in an easy to understand and efficient way. Aftercare was/continues to be excellent.

31 October 2022
Unprompted review
Lanehouse Group - New & Used Vehicle Sales logo

Reply from Lanehouse Group - New & Used Vehicle Sales

Hi Ross, Thank you for your feedback. We try to make it an easy process for all. Wishing you a lovely Christmas

Rated 5 out of 5 stars

High standards

Very helpful in dealing with the insurance company for my accident repair and a very high standard repair was carried out

25 November 2022
Unprompted review
Lanehouse Group - New & Used Vehicle Sales logo

Reply from Lanehouse Group - New & Used Vehicle Sales

Thank you so much for your kind words, its appreciated :)

Rated 5 out of 5 stars

I wanted to downsize from a Nissan car…

I wanted to downsize from a Nissan car Q, I discussed discussed various ideas and options. Renault Captur appeared to be the best option, we discussed the automatic variations, the salesman researched the variations and proposed the 1300cc automatic. Within a couple of days the salesman found a suitable car. I decided to buy the car which was in Scotland. I am very pleased with the purchase.

11 August 2022
Unprompted review
Lanehouse Group - New & Used Vehicle Sales logo

Reply from Lanehouse Group - New & Used Vehicle Sales

Thank you for your review Mr Hunt, I am pleased the Captur is doing well for you and James managed to find one for you promptly

Rated 4 out of 5 stars

Everything was perfect except:-

Everything was perfect, except the workshop forgot to reset the cars computer to record that the car had been serviced before sale.

24 June 2022
Unprompted review
Lanehouse Group - New & Used Vehicle Sales logo

Reply from Lanehouse Group - New & Used Vehicle Sales

Hi Mr Chester, thanks for your review. Apologies in regards to the service light not being reset. If you need anything don't hesitate to contact us
Kind Regards
Stuart McKenzie
Lanehouse Group Sales Manager

Rated 5 out of 5 stars

very helpful and friendly service…

very helpful and friendly service always happy to help and always go the extra mile to get what you want. very good staff. ill always go here for my car's and services on my car and mot's

24 September 2022
Unprompted review
Lanehouse Group - New & Used Vehicle Sales logo

Reply from Lanehouse Group - New & Used Vehicle Sales

Thanks for the kind words :)

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