vatiro 

Since I don't seem to be able to reply to Lanveza's comment on my previous review, I will give it another 1-star rating because the product didn't work. After 12 weeks of using the product as stated, I saw no results and my hair is still growing just as it was. Plus I wasn't able to return the device and they haven't offered me any replacement.

I bought mine back in September and have been seeing great results! I have darker skin so I've had to use it longer than the 12 weeks. My hair isn't completely gone yet but most areas are hair free and the overall hair growth thas slown down tremendously so I don't have to shave every day anymore (usually just once a week). Unfortuntely the device wasn't working after 4 months. I contacted support and sent in some videos and they were super great and have sent a new one! great customer service! thanks Lanveza!

I had to change my address last minute. They were so kind and helpful! Excellent customer service. I look forward to trying their product!

I truly believe that this company is a scam site they charge an insane price for really really cheap quality product and claim they have a 100% risk-free return process worry-free return process and that is just not true at all. I purchased one of their hair removal devices it took forever to get to me when I did get it it did not work at all it was very cheap plastic. I contacted their customer service and they requested I send them multiple videos proving that the product did not work that entailed me showing me plugging the product into multiple outlets in my house proving that I had power and that the outlets were working properly so I showed the lamp turning on and off plugging the product in and out and that the product wasn't turning on. It was a total hassle going back and forth with them all the time trying to make sure I got the videos in the just right amount size to be able to email it to them and should be able to show everything that they needed. Just so you know if you did get a working product and you wanted to return it you can't you have to show that over time using the product over weeks and weeks of use isn't giving the desired result in their opinion not yours but theirs. So eventually they did send me a new one but it conveniently got lost in the mail so it took forever I contacted them and was like where is my replacement I wanted a refund actually at this point not a replacement they refused so they sent another one it's about 4 or 5 months later just got a new one still a crappy product. Do your research when you buy from companies like Lanveza super shady.