La Parfumerie USA Reviews 191

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as unique and long-lasting. Many people highlight the outstanding delivery service, noting fast shipping, secure packaging, and timely arrivals. The staff also receives frequent commendations for being knowledgeable, friendly, and providing excellent customer service, making the overall experience a delight for consumers. However, some customers were dissatisfied with issues related to product integrity upon arrival, such as leaking or broken items, and a few questioned the authenticity of products due to the company not being on authorized retailer lists. There were also occasional mentions of poor communication or perceived rudeness from staff when attempting to resolve these issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the wide selection of unique and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the ultra-fast... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being incredibly... See more

Service

People report positive experiences with service, highlighting excellent customer service, knowledgeable... See more

Quality

Consumers find quality to be positive, with many praising the Grade A quality of products and the lasting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bois Imperial is absolutely a gorgeous unique perfume! I’m totally in love! Just a small spray and it lasts all day! So many compliments! Kudos to their sustainable packaging! Truly a masterpiece... See more

Rated 5 out of 5 stars

Hello I am founder of Fafabiotic and have a birthday program for my customer, the purchase from your store was to celebrate my first ever customer who joined me via social media! She loved the produ... See more

Rated 5 out of 5 stars

Every visit and purchase with La Parfumerie is a delight. This time I wasn’t able to make the trunk show and they handpicked a wonderful fragrance for me/my mom. I’ve been a customer long enough that... See more

Rated 5 out of 5 stars

This place is a GEM!! I randomly came across La Parfumerie a few years ago while trying to source some high end fragrances. I’ve always been skeptical about authenticity when buying fragrances from an... See more


Company details

  1. Perfume store

Written by the company

La Parfumerie USA is a fragrance boutique offering high-end perfume from Europe in the heart of Raleigh, NC. Our carefully curated selection of niche perfumes will satisfy the most demanding customer. We ship to the entire USA


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

My online purchase arrived surprisingly…

My online purchase arrived surprisingly quickly and was beautifully packaged. They even included some free samples, which was a lovely bonus. I highly recommend this service and will definitely be a returning customer!

15 October 2024
Rated 5 out of 5 stars

Wonderful

So excited to be able to buy my favorite Paris perfume in the U.S. Good prices, fast and reasonable shipping, arrived safely. Will use again!

5 October 2024
Rated 2 out of 5 stars

Not worth it

I received my order but the tiny little bottles I received the pumps hardly work! One of them broke and the other barely gives me product. I have one that I got as a sample from Neiman Marcus sprays beautifully and the ones I bought from y’all and actually paid for do not work properly.

5 September 2024
Rated 5 out of 5 stars

Simply the best

La Parfumerie has fragrances that are not widely available. It is so nice to have a place to actually go and smell these fragrance treasures. Viktoriya and her team are very helpful . Whether you are trying to discover your fragrance type or you know exactly what you want, they will spoil you. Not only do they sell incredible scents but they frequently hold events with world renowned perfumers. La Parfumerie is a must stop for novices to the perfume world and frag heads alike.

21 August 2024
Rated 5 out of 5 stars

La Parfumerie is my “go to” fragrance store!

La Parfumerie is my go to store when looking for excellent niche fragrances and especially ones that may be exclusive to their store. Vika and her staff bring a such classy and professional style to the shopping experience, whether in store or online. I love the incredible attention of detail they put into their store and into a purchase - you’re more than just a customer to them, and it definately shows!

21 August 2024
Rated 5 out of 5 stars

Wonderful Shopping Experience

Staff are extremely attentive and efficient. They answer all questions about products promptly. The packaging is beautiful as well as bubble wrapped. My order was sent very quickly too. The whole experience was flawless. Thank you Viktoriya & Liz.

18 August 2024
Rated 5 out of 5 stars

Very quick and easy shopping…

Very quick and easy shopping experience! My package was delivered so quickly and this was one of the only perfumeries that actually had the perfume that I was looking for in stock. La Perfumerie USA is definitely on my radar for perfume purchases moving forward🤍

27 July 2024
Rated 5 out of 5 stars

Excellent experience, an array of gorgeous fragrances

I had an excellent experience at La Parfumerie. The staff was amazing — very knowledgeable, friendly and professional. I was not sure what to expect but I knew they carried a brand of perfume that I loved that I have previously only ordered online from California. Although it took me a while to locate it in the mall, when I did, it was well worth the trip. For anyone who loves fragrance, this small shop is a must! Beautiful selection of fragrances, all from niche brands. ❤️

2 July 2024

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