Great folks to deal with, very responsive to customer question. The laptop battery went in perfect, tools to open the case were even included! The battery had the same specs as the original, it took a... See more
Company replied
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Found the correct battery using tools built into the website. Order rec'd quickly; included all tools necessary to take the Asus laptop apart. Installed easy; works exactly as expected. Have used... See more
Company replied
Shipment was as fast as expected for what I paid. The battery I needed was difficult to find and they had it and with the best price I had found. Unfortunately, it doesn't fit 100%, but it does fit... See more
Company replied
They sell batteries that say they are compatible with Asus gaming laptops but the battery will fail and shut my laptop off any time I play a game. Their idiotic fix was to only play games while plugge... See more
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Company details
Written by the company
LaptopBatteryDirect.net specializes in providing replacement batteries for laptops such as Acer, Apple, Asus, Compaq, Dell,eMachines, Fujitsu, Gateway, HP, HP Compaq, IBM, Lenovo, Microsoft, MSI, Panasonic, Samsung, Sony, Toshiba.Warranty 1 year and 30-day money-back guarantee
Contact info
5650 Grace Pl,CA, 90022, Commerce, United States
- service@laptopbatterydirect.net
- laptopbatterydirect.net
4.0
Great
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
replacement battery fit like the original and works as expected
asus does not sell oem batteries. crossed my fingers and ordered the replacement laptopbatteriesdirect listed for my laptop. installed easily. the only minor annoyance is DHL shipping, which uses the local post office for delivery to the final address. that means (at my post office) an extra week and no way to track it. any order from november to january will be lost in my post office for months due to holiday backlog. luckily in june it only added a week. i would prefer any business shipping to a local post office make that obvious at order time and perhaps offer a direct shipment for an additional fee.
2 June 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for your detailed review! We're glad to hear that the replacement battery fits like the original and works as expected. It's great to know that you were able to install it easily.
We understand your concerns about the DHL shipping process and the delays caused by the local post office, especially during the holiday season. Your feedback is valuable to us, and we will take it into consideration to improve our shipping options and communication.
If you have any more questions or need assistance in the future, don't hesitate to reach out. We're always here to help.
Enjoy your new battery, and thank you again for choosing us!
Best regards,
laptopbatterydirect.net Team
Easy website navigation, fast shipping
Easy website navigation. Very fast shipping. Thank you!
12 June 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
We're thrilled to hear that you found our website easy to navigate and that the shipping was very fast! Thank you for your positive feedback. If you have any more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new purchase!
Best regards,
laptopbatterydirect.net Team
Reply from Laptopbatterydirect
Dear Customer,
We're glad to hear that the product fit perfectly and has a good battery life! If you have any more questions or need assistance in the future, don't hesitate to reach out. Enjoy your new purchase!
Best regards,
laptopbatterydirect.net Team
Reply from Laptopbatterydirect
Dear Customer,
We sincerely apologize for the inconvenience caused by your unreceived package. Upon reviewing your order, we noticed that the street address provided was only "Home," lacking specific details required for delivery. This incomplete information prevented our logistics team from processing the shipment.
To resolve this issue promptly, we have made multiple attempts to contact you through the following channels:
Emails: We have contacted you through our official hotmail and gmail account
WhatsApp: No associated account
Unfortunately, we have not received a response yet. To ensure your order is shipped as soon as possible, please contact us at your earliest convenience via:
Email: cs02@aolstecell.com
Kindly provide your complete street address, postal code, and updated contact information in the email. Our team will prioritize processing your request and arranging the shipment immediately. For any further questions, feel free to reach out to us via the same email.
Once again, we apologize for the delay and appreciate your understanding. We are committed to resolving this matter efficiently and ensuring a better experience for you in the future.
Best regards,
laptopbatterydirect.net Team
I mistakenly ordered the wrong battery…
I mistakenly ordered the wrong battery for my laptop. I contacted the company immediately, explained my error, and got a immediate response back. They informed me of the proper battery, and after I sent back the wrong battery, they sent me the proper battery along with a refund of the difference in cost, since the battery I originally ordered cost more. All this was done with a quick turnaround and very professional and pleasant email correspondence.
28 April 2025
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you for sharing your experience! It's great to hear that the company handled your mistake with such professionalism and efficiency, from identifying the correct battery to promptly issuing a refund for the price difference. That kind of responsive and helpful service really makes a difference.
Best regards,
laptopbatterydirect.net Team
Laptop battery is still in the box
Laptop battery is still in the box. Requested an RMA for over 3 months never any response from the company. It is a scam they load data encryption spyware onto your computer and hold you ransom.
UPDATE: 04-08-2025
Person responded asking if I sent the battery back already?
Uhhh. No. LTBD will not accept return without an RMA, additionally they donot have a return address on the box nor an American address in Customer Service, ONLY Hong Kong address.
My recent communication with LaptopBatteryDirect.com:
MANAGER, LTBD,
Please send me RMA with Address to return it the Laptop Battery to you. I will mail it to Laptop Battery A.S.A.P
Thank you
Update 04-09-2025:
Manager LTBD has provided RMA and Return Address.
I will return the unused product today.
Thank you
Manager LTBD
17 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
I hope this message finds you well. My name is Joanne Roy, and I’m the manager at laptopbatterydirect.net. I’m reaching out to sincerely apologize for the inconvenience you’ve experienced with your recent order and our delayed response to your return request. We deeply regret any frustration this may have caused and appreciate your patience.
We noticed your feedback and take it very seriously. To resolve this promptly, we’ve already processed your return authorization. Below are the details for returning the item:
RMA: RMA20250220000454918933
Return Address:
Name: RE USLAXB C967224
Phone: 05419531153
Address: 10886 CITRUS AVE, FONTANA, CA 92337 USA
Important Instructions:
Please pack the battery securely in its original packaging with all included accessories.
Once shipped, kindly share the tracking number with us (without this, we cannot process your refund as unregistered returns may be discarded).
A Gentle Reminder:
We’ve noticed we haven’t received a reply to our previous emails regarding your return. Could you confirm if you’ve had a chance to send the item back or if there’s any way we can assist further? Your response will help us ensure a smooth refund process.
Our Commitment:
I’ll personally oversee your refund upon receiving the return. If you have questions or need support, please reply to this email or message us on Facebook.
Thank you again for your understanding. We value your business and hope to restore your trust.
Sincerely,
Joanne Roy
Manager, laptopbatterydirect.net
Fast shipping
Fast shipping. Laptop is up and running again. Thank you!
18 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
You're very welcome! We're thrilled to hear that the shipping was fast and your laptop is up and running again. It's always our goal to get you back to full speed as quickly as possible. If you need anything else in the future, don't hesitate to reach out. Thanks again for choosing us, and we hope to serve you again soon!
Best regards,
laptopbatterydirect.net Team
As others have complained about
As others have complained about, took a little while to receive, but the product is great and comes with most of the tools required to replace it.
4 March 2025
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you for your feedback! We appreciate your patience and are glad to hear you're happy with the product and included tools. If you ever need assistance in the future, feel free to reach out!
Best regards,
laptopbatterydirect.net Team
Ships from China, not CA. 3 weeks in transit and still not yet received.
The company claims they have a warehouse in California. They shipped from China, and it has already been 3 weeks in transit and I still have not received the laptop battery. 'Think I'm aggravated?
UPDATE: Now 6½ weeks and still no delivery. Worse, they send Emails telling me I'm under obligation to go and pick the item up (no address supplied, and not part of any known agreement). Scammers. I got credit from my card company. These characters seem to know how to slide through the cracks to accomplish their mischief.
5 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you for your feedback, and we truly apologize for the delay you've experienced. We understand your frustration, and we're currently investigating this matter to better understand why the shipment has taken longer than expected. We strive to provide transparency and the best possible service, and we regret that this has not been your experience.
Please rest assured that we're committed to resolving this as soon as possible. If you'd like, you can reach out to us directly with your order details, and we'll gladly assist with tracking the package or providing an update. Again, we apologize for the inconvenience, and we appreciate your patience.
Thank you for bringing this to our attention.
Best regards,
laptopbatterydirect.net Team
Reply from Laptopbatterydirect
Dear customer,
That's awesome! I'm so glad it worked out right away! If you ever need anything else, feel free to reach out. Enjoy your newly powered-up device!
Best regards,
laptopbatterydirect.net Team
Battery for Asus ExpertBook
Ordered battery for Asus ExpertBook laptop. Battery type was uncommon but was sent the correct battery and fit perfectly. Quick shipment from California. Would order again!!!
10 February 2025
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Great to hear everything worked out perfectly with your Asus ExpertBook battery! Glad it fit well and arrived quickly. If you ever need another one or have any questions, don't hesitate to reach out!
Best regards,
laptopbatterydirect.net Team
Great honest seller!
I bought a battery for my hp laptop. The transaction was smooth, and the quality of the product is great. I did have to look up the hp manual to be able to install the battery. The email instructions were not enough.
6 January 2025
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you for your feedback! We're glad to hear you're happy with the battery and the overall transaction. We appreciate your input on the installation instructions and will look into improving them. If you need any further assistance, feel free to reach out!
Best regards,
laptopbatterydirect.net Team
Life.... styles!
Excellent service and a very large selection of batteries. I was able to get what I needed, I received a great price on the battery. Thanks for the great experience and fast turnaround on the replacement battery for my laptop, I would recommend this company to anyone.
1 November 2024
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and found the battery you needed at a good price. Your recommendation means a lot to us, and we're here to help anytime you need a replacement. Thanks for choosing us!
Best regards,
laptopbatterydirect.net Team
HP Mini Availabilitu
It was great to find the exact match for a very old mini computer. It was a perfect replacement. The only complaint I can offer is delivery time. Perhaps this was just US mail. It took ten days after the battery arrived in the US for it to be delivered. That seems a bit long.
25 October 2024
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you for your feedback! We're pleased to hear that you found the perfect replacement for your mini computer. We appreciate your input on the delivery time and will look into improving that process. If you have any other questions or need assistance, feel free to reach out!
Best regards,
laptopbatterydirect.net Team
Simple and Straightforward
I found the delivery time was great and the installation seemed straightforward. Without experience in opening laptops, I was a little apprehensive. Once I dissasembled the laptop, (and attempting to keep track of all the pieces) I was able to replace the battery in about 15 minutes. I will not hesitate to refer people to you folks. Thank you.
22 October 2024
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you for your kind review! We're glad to hear the delivery was prompt and that you found the installation process straightforward, even without prior experience. It's great that you were able to replace the battery smoothly, and we truly appreciate your willingness to recommend us to others. If you need any assistance in the future, feel free to reach out!
Best regards,
laptopbatterydirect.net Team
I have limited computer maintenance…
I have limited computer maintenance skills, but with that said, the installation was easy, and, of course the battery worked! Also, the delivery time was reasonable. Thumbs up!
13 October 2024
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you so much for your feedback! We're glad to hear that the installation was easy, even with limited maintenance skills, and that the battery is working well. It's great to know that the delivery time met your expectations too. Thumbs up to you as well, and feel free to reach out if you need anything in the future!
Best regards,
laptopbatterydirect.net Team
Received the battery and found it easy…
Received the battery and found it easy to install
9 October 2024
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you for your review! We’re pleased to hear that the battery was easy to install. If you need anything else in the future, don’t hesitate to reach out!
Best regards,
laptopbatterydirect.net Team
Replaced my 3 year old Asus laptop…
Replaced my 3 year old Asus laptop battery. The replacement works great and came with the small philips head driver and T5 torx driver that was needed for the install. It took me about 15 minutes total. I am very happy with the product.
25 September 2024
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
Thank you for your review! We're thrilled to hear that the replacement battery for your Asus laptop is working great and that the included tools made the installation easy. If you have any other questions or need assistance in the future, feel free to reach out!
Best regards,
laptopbatterydirect.net Team
The battery I ordered came in literally…
The battery I ordered came in literally torn.
24 September 2024
Unprompted review
Reply from Laptopbatterydirect
Dear customer,
We want to extend my sincerest apologies for the inconvenience you experienced with the damaged battery caused by the unexpected shipping issues. We take issues like this very seriously, as we strive to provide our customers with high-quality products and reliable service.
I want to assure you that we have reached out to you through our customer service email to address this matter. As per our warranty policy, we are committed to either replacing the damaged battery or issuing a full refund, based on your preference.
Your satisfaction is our top priority, and we appreciate your understanding as we work to resolve this issue promptly. If you have any further questions or need assistance, please don’t hesitate to reach out.
Thank you for your patience, and again, I apologize for any inconvenience this may have caused.
Best regards,
laptopbatterydirect.net Team
The battery was delivered in the time…
The battery was delivered in the time frame stated. Once I got the bottom cover off my HP Laptop the old battery came out and the new one went in with absolutely no trouble. Put the cover back on and put it on charge for an hour. My laptop started right up with no problem. Thanks.
3 September 2024
Unprompted review
Reply from Laptopbatterydirect
Dear Customer,
Thank you for sharing your experience! We're glad to hear the battery arrived on time and the installation process went smoothly for your HP laptop. Enjoy the renewed performance, and feel free to reach out if you need anything else!
Best regards,
laptopbatterydirect.net Team
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