La Redoute Benelux Reviews 

Delivery said 3-5 days. It is 13 days now and still no update. I contacted them twice and they just said, Keep waiting. Now I'm thinking it might never come. I will NOT order from La Redoute again.

The biggest scam. One star is too much

Horrible service. First they give you discount and than make return the money and act like there is technical problems. Change the price higher and expect you to buy again ? In the chat they are so rude and just act like it’s all normal with zero logical explanation why I didn’t get the table and no notification at all. A real JOKE !

We purchased a coffee table. It looks good and gives the impression of being real wood. But quality is very poor. The surface cracked with the slightest impact, it’s like cardboard inside. I would not recommend and will not buy anything else from this shop.

Ordered a recordplayer stand at LaRedoute. I saw a lot of negative reviews, but i was in love with the product so i bought it nonetheless. I was really surprised at how fast it was delivered, within 3 days from abroad.

The product itself was really well packed and is just as showed on the site/app.

In all, more than happy with the service and despite a lot of negative reviews, i am a more than happy customer.

Terrible customer service, basically nonexistent. They use a super cheap delivery system, which means even if you pay for the best delivery option, that is crap. I ordered a bed a month ago, and still have not received it because the whole system is a mess and I just can't reach them. I would not recommend this company.

Horrible customer service. Don’t deliver the purchased goods, don’t react to inquiries and don’t provide a solution or refund. Ordered on the 24th of June, more than a month later still no delivery. When trying to contact their customer service more than 10 times by mail, whatsapp and chat no reaction what so ever. Have been a customer for several years and had positive experiences in the past. Laredoute has really sunk in customer service and I would advise not purchasing anymore with them if you want to avoid to pay for goods that will not be delivered and having no reaction and refund or solution from them within reasonable timelines.

They are the worst service ever. I placed an order and paid even for the fastest delivery service. All the time, they were telling me I would receive my order. However, after 4 weeks, I called them again asking for my order and they just cancelled without any notification. Their feedback was only orders were cancelled and I’m still waiting for my refund even though they cancelled the order without previous notification.
Worst company ever!

Hi, I returned the product 1 month ago and I'm still waiting for the refund.

The delivery did not fit through staircase and went straight back with post. Trying to get the case sorted out for three weeks but no refund or answer back.

I ordered a drawer for €600. It arrived damaged, with a big tear in the back. One of the doors was also not working and unable to open and close. When I contacted client support the couldn’t offer me a decent reimbursement. They told me that I have to send it back myself in the original packaging. Apart from the fact that it’s way to heavy to lift by myself, is the original packaging multiple boxes covered in foam and ducktape. Something that you had to damage to open, which means you cannot send it back.

I feel scammed, €600 gone to waste. Moving is stressful and expensive enough, this really felt like a slap in the face.

Arrived without problems. However, not satisfied with the end product. Not all pieces align properly so only connected at 3 of 4 points. Also, the metal is already showing signs of rust. The design and quality is nothing special and overpriced in my view.
Commande N° 0230452353380

La redoute sells overpriced and faulty products. For example, they advertise curtains without stating anywhere that it’s only 1 that arrives upon ordering. I waited for a month to find the curtain in stock again and it’s faulty, even though the size should be the same it’s much shorter than the other curtain. They also sell a lot of low quality products that they buy for cheap from other countries but resell at 10 times more. Their scheduled delivery is non-existent, they hand the package over to delivery and don’t promise you an actual date and time, but still claim it on the website. I don’t recommend buying anything here.

I bought a bed frame and it arrived at my place after 7 weeks broken. The only option they are offering me is to send it back, wait for reimbursement and order a new one (it is more expensive now) The whole process will take again at least 2 months. I am really unhappy.

I have been eyeing La Redoute for some time. The site has some very nice looking products. I finally ordered some sheets. The delivery was on time. However, the quality of the sheets was really not good, so I had to return them. It took one month and two emails to get the return processed. I really wish the experience was different as I had high hopes.

I should have checked the reviews on Trustpilot earlier!
This company is a scam!
Ordered an article there and waiting almost 1 month for delivery. No apology, no proactive communication.
Don’t buy from them!

I received my order on time, it was right and it's good Quality

I bought a bed and bed linen in La Redoute Belgium. Both were of really good quality, they look exactly as in the picture... No unpleasant surprises. I'm giving it only 4 stars because the bed arrived about one week late, but, to be fair, it was bought on Black Friday, so it was probably a busy period.

I have tried to contact La Redoute through Facebook, whatsapp, email and NONE of your phone numbers work. NO reply anywhere!! I want to return an item and like all the bad reviews state, something is very wrong with this company. Truly a scam, scary how a company this big can get away with such things.

Horrible customer service !!
I don’t recommend this site at all