Lovely item but they put wrong address on the package. Thankfully I was at home to catch the delivery guy at my neighbours trying to deliver my parcel. Not happy with their service Edited after the... See more
Company replied
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See what reviewers are saying
I ordered a pair of boots, Larizia shipped it next day via DHL. It only took 3 days from UK to Australia. The boots are beautiful with careful parking, but unfortunately it run big, I had to return it... See more
Company replied
I originally ordered my bag from Marc jacobs however, weeks past and my order didn’t ship. It was unavailable everywhere in the US.. so being skeptical I ordered from this site based in the UK.. my ba... See more
Company replied
When I ordered the bag, the terms were indicated "Tax and duties included" for the region "rest of Europe". Nevertheless I had to pay to DHL more than CHF 70 for taxes and duties. I never received an... See more
Company replied
Company details
Written by the company
The ultimate destination for designer shoes & bags. Free shipping on all orders of £150 and above.
Contact info
34 Enfield Terrace, LS7 1RG, Leeds, United Kingdom
- 07355000126
- customercare@larizia.com
- larizia.com
4.1
Great
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Larizia
Hi Ruth,
Thank you for the review.
We're happy to hear you're enjoying your new bag!
-Rachel.
Great service and a brilliant selection…
Great service and a brilliant selection of my favourite designers. Ordered my Alexander McQueen trainers love them! Fast delivery too
7 September 2022
Unprompted review
Reply from Larizia
Hi Judi,
Thank you for your review.
We're so glad you've enjoyed shopping with us, and we hope that you're enjoying your new trainers 😊
-Rachel.
Fab company!
Fab company! Shoes came next day on one order even though I selected general delivery which was great, and on another order they upgraded my delivery to next day so I would get ahead of the bank holiday weekend. Their customer service is fantastic when needing to speak to someone. Returns were really easy (ordered multiple sizes of shoes) and they process the actual refund so quickly! Would 100% recommend and will be ordering from again
2 September 2022
Unprompted review
Reply from Larizia
Hi Chloe,
Thank you for your review.
We're so glad you've enjoyed your shopping experience with us, and that you're happy with how fast we got your items to you!
We hope to see you online again soon 😊
-Rachel.
Fab company
My favourite bag / trainer company
100% excellent customer service
Would definitely recommend
31 August 2022
Unprompted review
Reply from Larizia
Hi Lyn,
Thank you for another review.
We're so glad you enjoy shopping with us! 😄
-Rachel.
Reply from Larizia
Hi,
Thank you for the review, we're glad you enjoyed shopping with us 😊
-Rachel.
Great product and service
Great product. Great personal response in light of the delivery company ignoring my delivery date request.
thank you.
26 August 2022
Unprompted review
Reply from Larizia
Hi,
Thank you for the review.
We're glad to hear you've enjoyed shopping with us and that we could help resolve the issue with the courier 😊
-Rachel.
First purchase from Larizia which can…
First purchase from Larizia which can be nervy as I didn’t know them. But great service and well packed shoes. No problem at all and would purchase from them again
26 August 2022
Unprompted review
Reply from Larizia
Hi Elizabeth,
Thank you for your review.
We're so glad you enjoyed your first shopping experience, and we hope that you're enjoying your new sandals!
We look forward to seeing you online again 😊
-Rachel.
I wouldn’t give even a star have…
I wouldn’t give even a star have purchesed a pair of Alexander McQueen trainers from Lariza and the stiches is coming off. I have bought them one year and a month ago ,contacted the company but they asked me to cantact The brand directly as they are not able to help. They can look into purchases up to 1 year old and the trainers i have bought from their store are 1 year and 1 month.
Quite disappointed as you can not expect for the stiches to come off on a pair of expensive and luxury trainers which are used only occasionally.
I own different pairs of Alexander Mcqueen bought from flannels but i never had this issue .I can understand that the trainers can wear off with the time but not the stiches unless is a manufacture fault or the item i was sold is faulty.
19 August 2022
Unprompted review
Reply from Larizia
Hi Krueza,
We're sorry you feel this way.
As explained clearly in our emails to you, we can only cover purchases within 12 months of your purchase. The brand had also informed us of this directly.
As you contacted outside of the 12-month warranty that we offer, we are not able to help you with your issue, though you are able to contact the brand directly for further help.
We apologise for any inconvenience that has been caused.
-Rachel.
Always the best experience shopping…
Always the best experience shopping here. Great deals
19 August 2022
Unprompted review
Reply from Larizia
Hi Rauha,
Thank you for the review.
We're so glad you enjoy shopping with us :)
-Rachel.
My daughter loves them
My daughter loves them! Great fit, excellent condtion.
16 August 2022
Unprompted review
Reply from Larizia
Hi Larry,
Thank you for your review.
We're so glad your daughter is happy with her new boots! :)
-Rachel.
The wife is super happy with her…
The wife is super happy with her Birkies. Thanks
11 August 2022
Unprompted review
Reply from Larizia
Hi Iain,
Thank you for your review.
We're so glad you've enjoyed shopping with us and that your wife is enjoying her new Birks :)
-Rachel.
Great price
Great price, very fast shipping, excellent customer service
10 August 2022
Unprompted review
Reply from Larizia
Hi Monika,
Thank you for your review.
We're glad you've enjoyed shopping with us and that you're happy with our customer service :)
-Rachel.
Well pleased
Delivered promptly and cheapest price for these Birkenstocks that I could find
8 August 2022
Unprompted review
Reply from Larizia
Hi Janet,
Thank you for the review.
We're glad to hear you've enjoyed shopping with us :)
-Rachel.
So classy and chic!
The bag is what was described on the website when it arrived
So classy!
6 August 2022
Unprompted review
Reply from Larizia
Hi Ollah,
Thank you for your review.
We're so glad you've enjoyed shopping with us and that you're happy with your new bag :)
-Rachel.
Reply from Larizia
Hi Lisa,
Thank you for the review.
We're glad you've enjoyed shopping with us :)
-Rachel.
Received my order in perfect time and I…
Received my order in perfect time and I just love my handbag.
5 August 2022
Unprompted review
Reply from Larizia
Hello,
Thank you for the review.
We're so glad you've enjoyed shopping with us, and that you love your new bag. :)
-Rachel.
I received my boots in very quick time…
I received my boots in very quick time and they were packaged beautifully!
Sadly, I had to return them both as they didn’t fit, but I will definitely purchase from this company again. I was very impressed.
5 August 2022
Unprompted review
Reply from Larizia
Hi Katrina,
Thank you for your review.
We're sorry to hear the boots didn't fit you, but we're glad you found our returns process simple :)
We look forward to seeing you online again.
-Rachel.
Amazing perfect
5 August 2022
Unprompted review
Reply from Larizia
Hi Gizelle,
Thank you for the review.
We're happy to hear you've enjoyed shopping with us :)
-Rachel.
Great value and fast delivery
Great value and fast delivery. Genuine Alexander McQueen shoes at a great price. Ultimately the size was a little large but the returns and refund process was so easy. I ended up buying another pair of shoes and have every confidence in Larizia as a retailer.
5 August 2022
Unprompted review
Reply from Larizia
Hi Lindy,
Thank you for your review.
I'm so glad you've enjoyed shopping with us and that the new shoes fit you :)
-Rachel.
Excellent customer service quick…
Excellent customer service quick delivery very happy 😊 Thank you
5 August 2022
Unprompted review
Reply from Larizia
Hi Juliana,
Thank you for your review.
We're so glad you've enjoyed shopping with us :)
-Rachel.
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