Needed a kitchen cabinet handle to match an old 2003 kitchen. L&L had this in stock at a better price than several other vendors. Ordering was straightforward, item arrived well packaged & on time. Ve... See more
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Patient, speedy and transparent service all round. Particularly, Elly has been excellent in helping me with my order but the whole team is superb. I haven’t received my order yet and am still confiden... See more
Wanted some replacement doors for our kitchen. Was very happy with the wide range available and pricing. Ordered a few samples, which helped us choose. Ended up ordering a set of doors, a couple... See more
Company replied
All panels were exactly as described and look great now fitted! They have tranformed my dreary old kitchen, which looked like it was built from old office desk parts. Lady at reception was lovely, bot... See more
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Company details
Written by the company
Lark & Larks has been a trusted name in bespoke rigid kitchen and bedroom design since 2003, delivering exceptional quality and style to both trade professionals and homeowners. As part of our exciting company relaunch, we’re proud to introduce our brand-new website, designed to offer an outstanding user experience while showcasing our extensive range of high-quality products. From made-to-measure rigid kitchen and bedroom units to replacement doors, handles and storage solutions, we have everything you need to bring your vision to life. Our commitment to providing top-tier products at competitive prices is matched only by our dedication to excellent customer service and expert advice. Operating from a cutting-edge 10,000 sqft facility equipped with advanced CNC machinery, we ensure precision and quality in every piece we produce. Explore our updated website and discover how we can help transform your kitchen or bedroom with ease and style!
Free Delivery on orders over £400.00, Made to measure Kitchens & Bedrooms, Trading since 2003, Family Business
Written by the company
- 36 Years Trade Experience
- Lark & Larks Ltd, a family run business, has been trading since 2003 and is owned by two brothers with over 36 years experience of kitchen and bedroom design, fitting and carpentry all around the world. This in-depth knowledge and experience ensures that both trade and public get the high quality products and service that they require.
- Manufacturing Warranties
- Lifetime guarantee on all Blum fittings, hinges and drawer boxes. 10 year guarantee on all rigid units. 6 year guarantee on Bella, Zurfiz, Gravity and Unique made to measure doors and accessories.
- Free delivery on orders over £400.00
- We offer a UK delivery service with free delivery for all orders over £400 for all Bella, Zurfiz, Unique and Gravity orders.
- Pay us with confidence
- You can be assured that we take data security seriously and all payments are handled securely by SagePay.
Contact info
1059-1069 Kingsbury Road, Tyburn, B35 6AJ, Birmingham, United Kingdom
- 0330 135 9090
- sales@larkandlarks.co.uk
- larkandlarks.co.uk
4.6
Excellent
2k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Lark & Larks
Hi Patrick,
Thank you for taking the time to leave us a 5* review.
We are happy to hear that you are pleased with your door and the hinge holes were drilled perfectly.
If you require any assistance in the future, please do not hesitate to contact us.
~The Larks Team.
All went well until it didn't
Placed 2 orders with them. All went well initially - found their website user friendly and up to delivery all went well. It was the after sales that it went downhill. Delivery was on either a Wednesday or Thursday and we fitted the doors on the Saturday. I had a contrasting colour of carcass and doors and the 4mm gap between doors didn't look right. We stopped fitting the doors so I could speak to them on Monday. I was told it was industry standard. I was keen to 'close the gap' and didn't fit anymore whilst we tried to find a solution. In the end I was prepared to get new doors with only getting a credit for one door that hadn't been drilled for hinges. Note : during this back and forth time of several weeks, the customer service was almost non existent - I would be promised phone calls that didn't happen - was given excuses of someone on holiday or in meetings that I found out afterwards wasn't true. The icing on the cake was when we just thought we should fit the rest of the doors as we couldn't return them anyway to see how bad they looked. On opening one of the boxes which had been safely stored with a door in it, it was damaged - horizontal slices which cut through the plastic wrapped on the doors. It was obvious factory damage (we suspected it was when the door was plastic wrapped). The box was completely unharmed (had checked boxes for damage at delivery). I was told that damage had to be reported within 48 hours which makes no sense at all. I did check the boxes but didn't open everything. Nobody has their fitter booked so soon after delivery and even if they did it often takes a week for fitting. I sent pictures of the damage and they apparently contacted the supplier. I was told that they reject that it was factory damage (I had only sent one photo at that point but told them I could send more) - insinuating that it was damaged by myself. I pointed out to them that it was only a £60-70 door and it's the principal of it all and I was 1000% certain this door was damaged inside the box. I had another large order to place and felt the lack of customer service didn't warrant me placing another order with them. For me all went well until it didn't - then they didn't want to know. This is the first review I've ever done - but felt it was important for others to know the risk.
8 December 2023
Unprompted review
Reply from Lark & Larks
Hi Ruth,
Thank you for sharing your feedback with us. We truly appreciate your detailed account of your experience, and we apologize for any inconvenience or frustration you may have encountered during the process.
We're glad to hear that your initial interactions with us, from placing orders to delivery, went smoothly and that you found our website user-friendly. However, we understand that the after-sales experience did not meet your expectations, particularly regarding the gap between the doors and the communication with our customer service team.
We want to assure you that we value your feedback and take it seriously. Our team was in constant contact with you via email and had lengthy phone conversations to explain the industry-standard 4mm gap left with the doors. We understand your concerns, and we offered a resolution to the problem by suggesting edging tape to match the doors for the cabinets.
Regarding the scratched door that was reported nearly three weeks later, we understand that our terms specify reporting damage within 48 hours. We apologise for any confusion or inconvenience this may have caused. We will review our policies to ensure clearer communication in the future.
We also want to address your concerns about the availability of our customer service team. We strive to be readily available to assist our customers and respond to every email enquiry promptly. We regret any instances where you felt our responsiveness was lacking.
We sincerely apologise for any inconvenience or frustration you may have experienced, and we appreciate the opportunity to address your concerns. If there's anything further we can do to assist you or if you'd like to discuss this matter in more detail, please don't hesitate to reach out to us directly.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.
~The Larks Team.
Very helpful needed a replacement door…
Very helpful needed a replacement door for kitchen that was fitted 15 years ago they had a perfect match
2 February 2024
Reply from Lark & Larks
Hi Alison,
Thank you taking the time to provide feedback.
We are delighted to hear that our replacement door was the perfect solution for your kitchen.
If you require any assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Great choice of wardrobe doors
Great choice of wardrobe doors. Easy to order. Brilliant customer service. Fast delivery.
26 January 2024
Reply from Lark & Larks
Hi Paul,
Thank you for sharing your positive experience with your wardrobe doors.
Its great to hear that you found the ordering process easy, received excellent customer service and a speedy delivery.
If you require any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Absolutely fantastic!
Absolutely fantastic!
I moved into a house that had a Wren kitchen fitted, I wanted to add an additional unit. When I contacted Wren they said we needed to order 5b8nits minimum.
I did a Google image search of the doors that I needed to match, which took me to Lark and Larks.
I found their website very user friendly, I could put in the exact dimensions of the door, side panel and kick board that I needed. To have it all customized was £158 a fraction of the cost of Wren!
The customer service was great, the delivery was super speedy and the quality was impeccable!
Thank you
19 January 2024
Reply from Lark & Larks
Hi Liam,
Thank you for taking the time to leave us a 5* review.
We are thrilled to hear that you found our website easy to navigate and that all the tools were readily available to ensure a smooth process for adding additional items to your kitchen.
If you ever need any assistance with upcoming projects, please do not hesitate to reach out to us.
~The Larks Team.
Reply from Lark & Larks
Hi Keith,
Thank you for taking the time to leave us a 5* review.
We are glad to hear that you had a positive experience.
Effective communication and quality work are crucial elements of our service.
If you require any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Very helpful customer service team
Very helpful customer service team. Nothing seemed too much trouble
8 December 2023
Reply from Lark & Larks
Hi Emma,
Thank you for taking the time to share your feedback with us.
We are delighted that our customer service team delivered an excellent experience for you.
If you require any further assistance in the future, please do not hesitate to contact us.
Great experience
Easy from start to finish, great communication and product delivered on time, what more could you want, a great experience from ordering to delivery date.
8 December 2023
Reply from Lark & Larks
Hi Tim,
Thank you for your 5* review.
Its great to hear that your experience from start to finish was positive, achieving a smooth and efficient customer experience is always our goal.
If you need any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Fast delivery and excellent quality
Fast delivery and excellent quality. Ordered sample first and was not disappointed. Good price too. Would not hesitate to order more if required.
8 December 2023
Reply from Lark & Larks
Hi Frances,
Thank you for taking the time to share your feedback.
We are glad to hear that your happy with the speedy delivery and the quality of your items.
We look forward to working with you again in the future.
~The Larks Team.
Quick and efficient
1 December 2023
Reply from Lark & Larks
Hi Penny,
Thank you for taking the time to leave us a 5* review.
We are glad to hear that you are happy with the service and the items that you have received.
If you require any assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Good Quality
Easy to order. Great description of item with accurate measurements. Good variety of sizes. Excellent quality. Fair price. Delivery could be cheaper and a bit quicker. But overall I'm very satisfied.
1 December 2023
Reply from Lark & Larks
Hi Owen,
Thank you for sharing your feedback.
I am glad to hear that you found the ordering process easy and appreciated the accurate item descriptions and measurements.
I understand that the delivery cost may have been a downside for you. We constantly evaluate our pricing to ensure we provide the best value for customers and your input will be taken into consideration.
If you require any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Very helpful and informative sales…
Very helpful and informative sales staff. Great product.
27 November 2023
Reply from Lark & Larks
Hi Peter,
Thank you for taking the time to provide feedback.
I am pleased to hear that you had a positive experience with our team and that you were happy with your items.
If you ever need any assistance in the future, please do not hesitate to contact us.
~The Larks Team.
excellent product at a great price and…
excellent product at a great price and delivered on time
27 November 2023
Reply from Lark & Larks
Hi,
Thank you so much for the positive feedback.
We are thrilled to hear that you found our product to be excellent, the price appealing and that the delivery was on time.
Customer satisfaction is our top priority and we are happy that we could meet your expectations.
If there is anything else that we can assist you with in the future, please do not hesitate to contact us.
~The Larks Team.
Really easy website to use
Really easy website to use. The wardrobe doors look really well made and easy to put on. They arrived on the day they said they would. Really happy with everything
17 November 2023
Reply from Lark & Larks
Hi Niki,
Thank you for taking the time to leave us a 5* review.
We are happy to hear that you found our website to be user friendly and that your wardrobe doors not only met your expectations but were also well made and easy to install.
Timely delivery is very important to us and we are pleased to have met the promised schedule.
We look forward to hearing from you again in the future.
~The Larks Team.
Excellent service and great quality…
Excellent service and great quality product A*** replacement kitchen unit doors
17 November 2023
Reply from Lark & Larks
Hi,
Thank you for taking the time to leave us a 5* review.
I am glad to hear that you are happy with the service and the items that you have received.
If you require any assistance with any future projects, please do not hesitate to contact us.
~The Larks Team.
Reply from Lark & Larks
Hi Chris,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are satisfied with both the quality and the pricing of our products.
Should you need any further assistance, please do not hesitate to contact us.
~The Larks Team.
Poor service
Ordered a pair of replacement wardrobe doors 23rd Sept, when they arrived 6th Oct one was visually damaged the other box was badly damaged and upon couriers advice rejected delivery. Upon contacting was told would have to wait until they were received back at manufactures before anything could happen even though sent photos to prove damage. Chased and chased and it took over a month to eventually get a refund although had been promised it was processed on many occasions.
First I was unaware of the out sourcing of the manufacturing, second they took no ownership of the issue and third it took my constant chasing to get my money back.
Very poor customer service and will never use them again.
9 November 2023
Unprompted review
Reply from Lark & Larks
Hi Jill,
Thank you for taking the time to leave us a 5* review..
If you require any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Happy customer
I rang the company as i was having trouble ordering online. The person who I spoke sort my order out very quickly. I was very satisfied. They kept me updated on the delivery day. My order came on time with no damages.
3 November 2023
Reply from Lark & Larks
Hi Diane,
Thank you for taking the time to leave us a 5* review.
I am happy to hear that you have had a positive experience with our customer service team and that we were able to resolve the issue quickly and efficiently.
We consistently aim to deliver exceptional communication to ensure that delivery runs smoothly.
Please do not hesitate to contact us if you need any further assistance in the future.
~The Larks Team.
all items delivered intact
all items delivered intact, on time , nothing missing. our joiners couldnt believe every single item accounted for.
27 October 2023
Reply from Lark & Larks
Hi David,
Thank you for taking the time to provide feedback.
That's fantastic to hear it sounds like you had a smooth and successful delivery.
If you require any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
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