La Roche-Posay Reviews 

I was offered 20% off if I signed up to the newsletter. I signed but the code they sent didn’t work. I emailed but no response. Pity, as I like the products. I feel Iwas trapped into signing on false pretences.

Pls never buy from their own website, better to purchase from stores or amazon.
WORST CUSTOMER SERVICE.
You will never receive their product. They sound like SCAM.

Appalling customer service!!! Ordered something last week and received confirmation email and since then nothing, cannot track my order online, cannot do anything. Called customer service 7 days after only to be told they changed warehouse and I just have to wait . When I asked if they can help with my order I was told a definite no as this will confuse the warehouse. What kind of customer service is this , which points me to refund the product instead of encouraging to buy and deliver . It’s only a cream, I didn’t order the whole warehouse . Rubbish , I will never use them again, now I have to buy another cream whilst waiting for this to be delivered so I can cancel

I have to say and I don’t write many reviews honestly, but my skin became terribly dry, tight and itchy around my mouth, smile lines and chin - nothing worked at all and my foundation made it 20x worse I came across this product in Boots and I bought the gel make up remover, the oh cleanser and the ultra moisturiser and I can honestly say hand on heart it felt like a spa and my skin already feels tamed and smooth - I would without doubt recommend their products but you have to look at the right product for you - one very happy and relived customer

DO NOT ORDER THEIR PRODUCTS FROM THEIR OFFICIAL SITE. If you want to buy their products buy them from Priceline or chemist warehouse. I repeat Avoid their official site. I accidently ordered the same item twice and wanted to cancel it. I emailed and called them several times before it was dispatched and they refused saying that when I receive the product they will send me a return label and they will process a refund 10 days after receiving it. Such a hassle when they could have just cancelled it on their end as it was shipped a week after I emailed them to cancel. After that I did return it back and did not hear anything back from them regarding a refund. I called several times and emailed them. Same generic responses and said yes we did receive your product but are waiting for the credits team which apparently are having issues with their systems. And lady said we do not know when is the expected refund time. It’s been over a month now and still going back and forth about my refund. I have contacted the bank and will soon be contacting fair trading about this scam business.

DO NOT USE THIS CREAM!
EXTREME WARNING: DO NOT USE THE LA ROCHE-POSAY CICAPLAST BAUME CREAM if your skin is impaired or broken by Retin A/Microdermabrasion/Trauma. I made the mistake to use this cream thinking it repaired skin barriers - but it did the exact opposite - caused redness, peeling, flaking and crusting - It took me Six weeks of care, hydrocortisone and vaseline to try and reverse the damage it caused. PLEASE be cautious - use a test patch and NOT on broken or impaired skin. The ingredients - Zinc and others are too reactive for impaired skin.

Terrible Customer Service. Still have not received my order 3 weeks after order. I placed the order online within a period for 12% flashsale reward on Airtime Rewards but did not receive the amount it should have been. Several attempts at contacting Customer Services via Whatsapp just elicit response that they are too busy

Heavily fragranced and it’s unnecessary. Fragrance causes skin irritation. Before I knew this fact, I bought the B5 serum for £45 and contacted La Roche after I experienced intense irritation and breakouts. I normally have clear skin. I wanted to swap my product for a product of theirs that was unfragranced. As expected, they didn’t want to know.

Do not buy from the La Roche Posay (LRP) online, they use GLS to ship their parcels in Canada, and GLS will throw your parcel in unsecure locations and neither GLS or LRP will take responsibility for hundreds of dollars in product getting lost/ stolen. I contacted GLS, who told me to contact LRP, who told me to contact GLS, which I did again, but was again told to contact LRP.

If I could rate lower I would. This store is terrible. Worst customer service ever.
Do not use directly. Buy elsewhere!!

I ordered directly from the website rather than my local store because of a Cyber Monday deal, which was never received because a certain code apparently had to be entered at checkout (this was not made clear). Customer service refused to fix the mistake. I have used LRP products for 10+ years and am extremely disappointed in this experience.

GLS delivery is awful. I placed my order on November 23rd, and despite two “out for delivery” updates, it hasn’t arrived. Their excuse is bad weather, but it’s sunny in Lower Mainland, BC. La Roche Posay’s customer service wasn’t helpful either, simply repeating GLS’s response instead of resolving the issue. Very disappointing!

They advertised 3 for 2 deal over black Friday weekend. Their website did not apply the discount in the cart and after several calls and emails, they are still not helping me - now deal has expired. Terrible customer service - will never buy from them again.

I placed an order on Friday and after 3 days I received an email that my order was cancelled. No reason. No explanation.
I cancelled my account at La roche online.
Never more. Disappointed.

One of the shittiest company you could buy from,

Its all paid commercia all these people are paid to talk about it, but in fact its shit products.

i’ve been using the cleansing it does a good job for my pours i bought the moisturizer to see if it will stop my dry skin it did some work i’ve been using the gel acne it was okay very clumpy, i have whiteheads so i went to go buy the one for my white/black heads a few seconds after i put it on i started feeling burning and itching sensation it was like blood coming out of your skin it was very irritating and made my face really red i will not be using it again.

I wish I read the reviews without ordering and wasting my money on this company. When I spoke with them on the phone they ensured me I would get full refund after 14 days, but still nothing. I returned the unopened product more than two weeks ago and have received no information on that. When I realised I had bought the wrong product, I sent it STRAIGHT away and messaged them even before I received the product saying I had ordered the wrong one and instantly I also ordered the correct one, believing that I would receive the refund for the other. I’m quite frustrated with the fact that it is SO difficult to get a refund from them and I still have no response. Will never order again from this company. Awful customer service.

Awful service. I ordered goods, they shipped via DPD to the wrong address. I was then told to collect them myself. I ordered the goods over a month ago and still havent received them or the refund. Staff on the phone are ignorant and unhelpful and just tell me it will take another month before they resolve it - I will never order from this company again. Absolutely dire.

It was recommended by my Dermatologist to use the Le Roche B3 Serum so I have seen a good improvement of my facial dark spots. However, I have been using it for about 4 months as directed on the packaging. But I am experiencing severe eye burning, irritation and blurry vision that lasts on and off throughout day and night. I shared this with my eye doctor and she suggested that I only use it maybe twice a week. I took her advice and my eyes are much better.
I forgot to mention that my facial skin is very sensitive in many places over my face, I have developed a slight burning sensation whenever I'm washing my face. I'm going to speak to my Dermatologist about all this at my next visit and I am going to discontinue using Le Roche products.

Never order online you will never receive the order because they will never ship it. the customer service is terrible they keep asking you to wait and allow 14 days for your order as if order is coming on foot. Ridiculous they wasted my time waiting and never even shipped the order even the tracking number they provided was fraud and invalid.