Laser Clinics AustraliaReviews 

10,653
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, making them feel comfortable and informed. Many people highlight the excellent service and positive user experience, often noting the efficiency and care provided during treatments. Reviewers are particularly happy with the results of their treatments, with many expressing satisfaction with their skin's appearance. However, some people were dissatisfied with aspects of customer service, citing issues like unaccommodating staff and poor communication. A few other people also felt that treatments were rushed, not customized to their needs, or that staff pressured them into purchasing additional services. There were also mentions of negative experiences and a lack of empathy from staff during appointments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, kindness, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

Product

People report ambiguous experiences with products, with many customers expressing satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing disappointment... See more

User experience

Reviewers mention positive feedback about user experience, with many customers reporting a safe,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had such a wonderful experience at this clinic today! Elvira is incredibly accomodating but professional with friendly demeanor and put me right at ease. What really stood out was the depth of know... See more

Rated 5 out of 5 stars

The best facial I’ve had in ages. Mariam was warm, welcoming and really knowledgeable - I'd really recommend booking in a facial with her! My skin feels hydrated, plump, and glowy - so impressed with... See more

Rated 5 out of 5 stars

The girls were all so friendly from the moment I arrived. The service I had was carried out professional and quickly. I had a few question about other services which I was interested in and they w... See more

Rated 5 out of 5 stars

I had an excellent laser treatment at LCA Woden! I booked in for a lip and chin laser treatment, (I have fair skin and dark hair, it's the bane of my life!) and it had been some months since my previo... See more


Company details

  1. Beauty Salon

Written by the company

Laser Clinics Australia offer a range of treatments including Laser Hair Removal, Advanced Skin treatments, Cosmetic Injectables and CoolSculpting®.


Contact info

4.2

Great

TrustScore 4 out of 5

11k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.2

All reviews

(10,653)

222 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely staff and so helpful at managing…

Lovely staff and so helpful at managing and appointments around to suit. The results from the microneedling session I had were FANTASTIC , the cosmetic assistant was professional, knowledgeable and caring.
10/10 would recommend any treatment from this clinic.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Louise was my registered nurse for my…

Louise was my registered nurse for my face refresher of Botox and derma filler.
I was impressed with Louise's efficiency in putting my treatment plan together, I was duly aware of what the treatment entailed and Louise also enlightened me about areas on my face that would not benefit from certain types of the treatment. I respected her honestly and the that she has 10 years experience as a reg.nurse in emergency dept of hospital impressed me and I felt confident with her nursing skills. Thanks Louise I love the result amazing ❤️

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Isabelle from the Doncaster store is a…

Isabelle from the Doncaster store is a DREAM! She explains things so clearly, listened to my concerns, and helped me to feel welcome, and at ease. I’m already planning my next visit. Highly recommend the Doncaster team for excellent and friendly service.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Negligence, and lack of attention/ care

During our last visit in February, I wanted to make a booking for Cool sculpting treatments; however, the Computers were frozen, and the Consultants were busy.
I left my details, and they committed to call me back. A month passed, no calls/ no messages received - I thought to check in person during our March visit for my daughter’s laser treatment, and I was told that the LCA did no longer provide the Coolsculpting treatment! One of the Consultants (Grace?) lied to me that she tried to ring me 6-7 times. The LCA has my correct details and I have no missed calls recorded on my mobile phone!

Furthermore, the same Consultant did not bother to check my daughter’s booking records - and asked us whether under arms would also be treated - she is the same Consultant who sold us the package, and provided the previous treatments. This was my daughter’s 4th laser treatment, not the first!

As you can imagine, after the failure of booking me for the Coolsculpting treatment, this unnecessary quest made me to think that the LCA does not care about its customers!!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend the Botox with Nurse Marjorie

Hands down the best experience I’ve had with Botox!! Marjorie is incredible.

I went in knowing nothing, and she explained everything clearly, no pressure, no upselling!! just straight-up professional and skilled.

The whole team is amazing too. From the moment you walk in, they’re friendly and welcoming. As a guy, it can feel a bit intimidating walking into a place like this, but they instantly make you feel comfortable.

Marjorie is super down-to-earth and made the process easy. She even shared some solid skincare tips 😉. She was precise, cautious, and did touch-ups exactly where needed. My forehead lines are gone, and I look a few years younger!! natural, clean results, nothing overdone.

The laser hair removal team are just as great — been going for a few months now and the results are spot on.

10/10. If you want Botox done right by someone skilled who genuinely cares, Marjorie’s the one.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

I recently had a laser treatment for…

I recently had a laser treatment for the sides of my face, but I’m quite disappointed with the service. The areas were not properly covered, and the results are uneven. I expected more care and attention during the treatment.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been for microneedling

I have been for microneedling, laser and dermabrasion in Laser Clinics Drummoyne and had a great experience every single time.
The staff there is very professional and caring. Would not go anywhere else!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

PERFECT OLD-FASHIONED FACIAL

Caitlin gave me a facial that was absolutely PERFECT
What a wonderful asset she is to Laser Clinics Erina Fair
I had a $135 credit which I couldn’t use on hair removal which doesn’t work on white hairs
Caitlin stepped in and I had a facial I couldn’t fault
I chose not to have any of the new and fandangled apparatus and she simply indulged me in an old-fashioned peronal facial that I haven’t experienced in over 20 years
This sort of facial should be included in your options

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Hydrated and fresh

The girl treating me was very good and knew exactly what she was doing and advised me on all the right things.
My skin is feeling hydrated and fresh.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I had my laser treatment with Eleni at…

I had my laser treatment with Eleni at the Casuarina store yesterday, and I couldn’t be happier with the experience. She was incredibly patient, professional, and made sure to cover every inch carefully and thoroughly. Her attention to detail and dedication really stood out, and she made me feel comfortable throughout the entire session. I truly appreciate the effort she put in, and I would highly recommend her to anyone looking for a great laser experience.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! I had concerns about my acne scarring and breakouts. They recommended Kleresca and skin needling and my face hasn’t looked any better! The staff are lovely and give you a great experience with a personal tailored service!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

My visit to the Woden Laser Clinic was probably the best I've experienced to date, and I've been to a few different clinics in different cities. Lilian was fabulous; professional and very thorough. Very competitive pricing. It was my first visit to Westfield and the girls were very kind in guiding me to the clinic while on the phone! Highly recommended.

24 March 2026
Unprompted review

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