LaserPecker Reviews 1,271

As usual: Everything was handled smoothly and efficiently by Camille.
I highly recommend Laserpecker to anyone looking for reliable and top-quality service!

The laser trolley has enable me to engrave tube like objects but the real benefit of this accessory is that I can now laser engrave long signs and designs.

Lin and all the team at LaserPecker really can't seem to do enough for their customers.

I had an issue with their LP5 laser head unit. I simply contacted Lin and the crew at LaserPecker via email. They got back to me very quickly, suggesting things I might have forgotten to do etc in order to get the LP5 working again. Unfortunately nothing worked. I told Laserpecker this and without hesitation they initiated a warranty exchange. The entire process was very quick and very easy.

I wholeheartedly recommend LaserPecker to anyone looking to get into the laser engraving/cutting scene. Their products are incredibly robust (I have already bought the LP5, the safety enclosure for the LP5 and their big LX2 flatbed machine) and their customer service seems to be second to none. Totally amazed and happy with LaserPecker, their products and the speed and efficiency of their Customer Service department.

Thank you LaserPecker

Quick response . And replaced faulty item within a week . Amazing customer service

Great support by Ella. She solved my issue very quickly.

Very happy with service from laserpecker. A very fast and responding to their emails from the support. Camille is an angel. She wrote me back and forth and got everything resolved quickly. I highly recommend this company. I'm always happy.

LIN was very informative & made things smooth.

I have been a LaserPecker customer for a couple of years now, and the product has worked excellently. I received fast help regarding a software bug that resolved my issue. Special thanks to LIN in support for handling the matter quickly!

good service and fast response even during the Christmas holidays

Camille did a great job of guiding me through the process and keeping me informed.

A company with good service and quick responses to inquiries. We are grateful for the good experience working with you and your colleague Camilla.

had an excellent experience with customer support, and I want to specifically recognize Sylvia for her outstanding assistance. She was courteous, patient, and genuinely attentive to my concerns. Every question I had was addressed clearly and efficiently, and I never felt rushed or brushed aside.
Sylvia’s professionalism and positive attitude made the entire experience smooth and reassuring. It’s rare to encounter support that feels both knowledgeable and truly customer-focused, but she delivered exactly that.
Thank you, Sylvia, for your exceptional service — it made a real difference.

My support LIN was very helpful and solved my problems very fast.

On receipt of my Laser Pecker LP2Plus, I was unable to have it engrave properly. Through a few interactions with Lin at the Help Desk, he was able to diagnose the issue and help me correct the settings on my machine. Since receiving his advice, I have been able to engrave several items with my personal logo. Many thanks to Lin.

The laser Pecker service was splendide. . Time Line and instructions were the best. Thanks you so Much Sylvia.

The promptness of the response and the advice received

Shipment was cancelled with no notification to me and when I contacted them they were quick to respond and resolve what the issue was. They were very honest and strived to get it right.

Great response from LaserPecker, LIN gave me some good advice which sorted out the problem. Thankyou.

Lin provided quick solutions and support throughout the diagnosis process. In the end it was faulty hardware which I replaced and everything worked after. She also sent a gift to help with the cost because a discount wasn't available due to me ordering the unit before she was able to apply.