Laser Pointer Store Reviews 198

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Horrible order execution! I would expect a lot more from them, however I ordered 2- Osram (5.3w) PLPT9-450LB-E diodes, and 1- Nichia (5.0w) NDB7y75 diode- and I received the lower wattage version of t... See more

Company replied

Rated 4 out of 5 stars

I bought the blue 500 mW pocket laser with the triple combination lens. I would give it a five star review, but the burning ability was shy of demos I had seen earlier. I checked the diode and after r... See more

Rated 1 out of 5 stars

I placed my order and 3 weeks later, when I hadn't received my order nor did I get a tracking number I sent you an email stating this. I then received an email wherein you asked me to review something... See more

Company replied

Rated 5 out of 5 stars

I've ordered a 650nm red laser in February. It arrived in about two weeks and the product was super low price. Shipped to my home in California before expected, counting in a few days extra due to Ch... See more

Company details

  1. Laser equipment supplier
  2. Online marketplace

Written by the company

Laser Pointer Store is a professional and reliable online laser devices store.


Contact info

3.7

Average

TrustScore 3.5 out of 5

198 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I ordered a 3w gold gatling .

I ordered a 3w gold gatling laser and it arrived with both ends broke and now they are stuck and my expander. It cost me over £120 pounds aswell. I have contacted them and they keep asking thr status of the laser so I will be returning them all for my £300 back.

3 March 2024
Unprompted review
Laser Pointer Store logo

Reply from Laser Pointer Store

Hello Liam,

Your case is artificial damage, we can provide a free factory fix if you return back to us.

Rated 1 out of 5 stars

My laser pointer

My laser pointer, which is 3000mw 450nm gatling laser pointer, arrived with a bent negative terminal spring and the soldering that is supposed to hold it in broke off so therefore, it doesn't work. How do I fix this? Should I send it back? That's going to be a lot of wasted time for shipping. All I wanted to do was have fun. Please get back to me. My name is Jacob Valdez and I think my order number is 12231. Thank you. I hope you can help me get this resolved.

31 January 2024
Laser Pointer Store logo

Reply from Laser Pointer Store

Hello Jacob,

Sorry to hear you have problem on using our laser. I have seen your 1st ticket was replied in 24hrs but seems you haven't read it. The 2nd ticket is replied, pls kindly check your email or login the help desk for further communications.

Thanks.

Rated 3 out of 5 stars

I was surprised that the laser beam did…

I was surprised that the laser beam did not come with a battery.Fortunately I had a spare one otherwise it would have been useless

31 January 2024
Laser Pointer Store logo

Reply from Laser Pointer Store

Thanks for your feedback.

As we sell lasers in all kinds of powers, to ensure our customers can safely get the laser, we don't ship laser out with batteries, which is written in the product description.

We know this will affect the customer experience, but to get the laser safe and fast is more important, right?

Thanks for your understanding.

Rated 5 out of 5 stars

Great customer service and good quality lasers

I ordered a laser with a payment method I wanted to change to another method. They were extremely helpful and I got my order a week later. The lasers have great quality and are as powerful as advertised if not more powerful. I will definitely order from Laserpointerstore again.

13 January 2024
Rated 5 out of 5 stars

Absolutely Genuine Seller!!!

Less than 2 weeks delivery to Ireland and absolutely no issues with customs . The laser build is top quality and the beam is super bright (Definitely what was promised, and more ! ).
All my questions were promptly answered by Emily, who could not have been any more helpful
Great service.
Can definitely say that I highly recommend Laser Pointer Store! Will be purchasing again soon!😁

8 January 2024
Rated 2 out of 5 stars

No battery

No battery. No instructions on what battery to use came w it

3 January 2024
Laser Pointer Store logo

Reply from Laser Pointer Store

Hello Rudy,

To safely pass the customs check, we don't ship laser with battery which is claimed in the product description. For the manual, you can download on our site.

Thanks for your understanding.

Rated 1 out of 5 stars

I orderd a laser powermeter [SWLPM]…

I orderd a laser powermeter [SWLPM] Tracer 20W Laser Power Meters - Sanwu Lasers 1 $339.00 on October the 27th of 2023 And I received an answer on the 2nd of December : Unfortunately, we still require at least 2 more weeks before we can ship out the final product, we are tuning the machine for production of the laser power meters currently.

Regards,
Francis from Sanwulasers
More than a 2 and a half months later no reply on my e-mails and still no delivery.
On the 19th of January i've received the mail that they could'nt deliver and asked if the version with smart app instead of display version is ok. I agreed and lets hope I receive this soon.
On January 30th still no tracking code and no delivery after 96 days.!!!!! Very disapointing :(

10 January 2024
Unprompted review
Laser Pointer Store logo

Reply from Laser Pointer Store

Hello there,

We don't sell SWLPM and we don't find your order. Apparently you've posted on a wrong place. Please contact Sanwu laser for further support.

P.S. Our 20W portable LPM only sell $199, you can consider our product.

Thanks.

Rated 5 out of 5 stars

Awesome!

Bought a Thor M2 and it's my first powerful laser above 50mW... Shipped super quick and I love this thing. I got the <1600mW model.

9 December 2023
Unprompted review
Rated 4 out of 5 stars

Experience with laser pointer

The laser pointer is an excellent product so far. The delivery did take 3+ weeks and came in a basic package that was beat up. The laser pointer was wrapped in a couple layers of bubble wrap so it was protected.

17 September 2023

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