LaserVision Reviews 

638
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and expert surgeons for their exceptional professionalism, thorough consultations, and welcoming attitude during every single appointment. Consumers highlight that treatments are handled smoothly, resulting in remarkable improvements to their vision and granting them complete freedom from glasses in daily life. However, some people mentioned having to attend multiple follow-up visits or requiring extra procedures to properly achieve their desired visual results. Reviewers nonetheless appreciated the continuous dedication, thorough care, and reassuring support provided by the medical team throughout these additional steps.

What people talk about most

Staff

People report positive experiences with staff, highlighting the welcoming environment and attentive care... See more

Service

Reviewers express immense satisfaction with the service, highlighting a seamless process from initial... See more

User experience

Consumers find user experience to be an incredible journey, with a seamless process from consultation to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The surgeon, Mr Rakesh Jayaswal & his team have been fantastic to me since day 1. All the eye tests & measuring etc have been very very professional & thorough. The actual surgery was very minima... See more

Company replied

Rated 5 out of 5 stars

Very professional at every stage in the RLE pre & post op process, everything flowed like clockwork. The procedure itself was calm & complete within 25mins. Attended a follow up visit a week later t... See more

Company replied

Rated 5 out of 5 stars

From start to finish I have had nothing but top service. I had lens replacement with Mike and even though I went back for a top up of laser nothing was a problem. Everything was explained so well. Ge... See more

Company replied

Rated 5 out of 5 stars

Rakesh and Vicky have made a world of difference for me regarding my sight - Rakesh monitoring my corneal graft in one eye and giving me a brilliant toric lens in the other eye. Vicky has fitted me w... See more

Company replied


Company details

  1. Eye Care Clinic
  2. Clinic
  3. LASIK Surgeon
  4. Ophthalmologist
  5. Ophthalmology Clinic
  6. Surgeon

Written by the company

At Laser Vision, your eyes are our focus. Established in 2010 by specialist eye surgeons, we set out with a simple mission: to provide patients with the highest standards of care, precision, and safety in vision correction — a level beyond what is typically found on the high street, and other providers. Why Patients Choose Us World-class surgeons – Our ophthalmologists are internationally recognised leaders in their field, specialising in cataract and vision correction surgery. Advanced technology – We only use the most modern techniques and invest in the world’s fastest and most accurate lasers, ensuring excellent results and patient satisfaction. Personal care – From your first consultation through to your final check-up, you will be looked after by your consultant surgeon and our expert optometry team, who guide you every step of the way. Our Clinics We are based within leading private and NHS hospitals across the UK, and are proud to have recently opened our new flagship centre in Hampshire. This purpose-built £4m clinic offers: State-of-the-art theatres with HEPA filtration and climate control for the cleanest, safest surgical environment. Comfortable, modern facilities designed entirely around patient experience. Exclusive access in Surrey and Hampshire to femtosecond laser-assisted cataract surgery – the most precise technology available today. Our Promise We understand that choosing eye surgery is a big decision. That’s why our vision has always been simple: to be focused on you. We combine expertise, technology, and genuine care to give you complete confidence at every stage of your journey.

Written by the company

Trust the experts.
LaserVision was established by UK based Consultant Eye Surgeons who understand what is truly important; our vision is to offer unrivalled, uncompromised and personalised treatment. Our success is clear to see, having been built on a passion for patient care, attention to detail and being at the forefront of corneal and refractive surgery, LaserVision is proud to be recognised as delivering excellence in medical and surgical eye care. Our specialist, independent NHS Consultant Eye Surgeons are trained to the highest standards in corneal and refractive surgery. Performing the most advanced vision correction procedures in state of the art facilities around the United Kingdom, we achieve the best outcomes for our patients.
How are we different?
We stand out against high street competition by providing unrivalled hospital based treatment, expert consultants and industry leading technology and equipment. We are different for several reasons: We focus on you. LaserVision tailor each consult, treatment, procedure and aftercare plan specifically to your needs and requirements so you can rest assured you are getting the best treatment for you. Expertise. All our surgeons are Fellows of the Royal College of Ophthalmologists and are members of both the European and American society of refractive surgeons. LaserVision surgeons also lead the corneal service in their trusts and boast specialist fellowship training in cornea and refractive surgery. Hospital Based Care. All your consultations and treatments are performed under the safety and governance of leading NHS or Nuffield Hospitals. State of the Art Technology. Our industry leading equipment has been personally selected for the best results. Experience. As specialists in complex corneal and intra-ocular surgery, the surgeons at LaserVision offer many procedures beyond laser eye surgery, including lens surgery, implantable contact lenses, corneal segments and corneal grafts. Continuity of Care. From the first consult, through surgery and on to the last visit, you can be sure that you will always see the Consultant and be personally cared for by our dedicated nursing team. Treating Eye Surgeons. LaserVision is regularly chosen by doctors and eye surgeons as their centre of choice for vision correction. Mike Tappin, one of our consultant eye surgeons, has had laser surgery performed with great results. Patient Recommendations. Don’t just take our word for it; take a look at our patient reviews and recommendations of LaserVision on our Trustpilot

Contact info

5.0

Excellent

TrustScore 5 out of 5

638 reviews

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5.0

All reviews

(638)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This appointment follow-up

This appointment was a follow-up after Bi lateral lasik surgery to both eyes, the team are amazing and attention to detail is excellent. Rakesh is the most amazing surgeon giving complete confidence throughout the procedure. I have a further review in November for any further adjustments I may need.
first class and thoroughly recommend The team.

20 August 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Thanks so much for taking the time to share your experience! It’s wonderful to hear how confident and well looked after you felt with Rakesh and the team. We’ll see you in November for your review, and we’re here for anything you need in the meantime.
Laser Vision

Rated 5 out of 5 stars

Excellent service from everyone…

Excellent service from everyone involved. Felt as if I were in very safe hands before, during and after surgery. Can't thank you enough.

21 September 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for your kind words! We’re really glad to hear you felt safe and well cared for throughout your journey with us. I’ll be sure to share your feedback with the whole team, it means a lot. Wishing you all the best with your recovery.
Laser Vision

Rated 5 out of 5 stars

I had corneal surgery with LaserVision…

I had corneal surgery with LaserVision which changed my life. I now have clear vision in both eyes. Follow up visits have been a great experience with friendly and professional assessments which confirmed the success of my treatment. I thoroughly recommend Laservision.

7 November 2024
Unprompted review
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Reply from LaserVision

Dear Jeffrey,
Thank you for sharing your experience. We’re so pleased to hear how life-changing the surgery has been for you and that your follow-up visits have been positive too. Your recommendation means a lot to us.
Laser Vision

Rated 5 out of 5 stars

Outstanding

In every respect Laser Vision were superb
I can not praise them high eniugh

30 September 2024
Unprompted review
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Reply from LaserVision

Dear Brian
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience with Laser Vision, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Following lens replacement in 2023

Following lens replacement in January 2023, I visited Laservision in early 2025 because I had an 'expected' slight change in my vision. It was easy to get an appointment and within 10 minutes, Rakesh had sorted out my vision again.

There are always such misgivings about having anything done to your eyes but the treatment at Laservision is exemplary - I'd revisit in a heartbeat!

26 March 2025
Unprompted review
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Reply from LaserVision

Dear Karen
Thank you for taking the time to share your experience. It’s great to hear that after your lens replacement in 2023, you found it straightforward to come back to us when your vision changed. We’re especially pleased that Rakesh was able to get everything sorted so quickly for you.

We know that any treatment involving your eyes can feel daunting, so it means a lot to us that you describe your care as exemplary. Feedback like yours really encourages our team, and we’re glad you feel confident returning should you ever need to.

Rated 5 out of 5 stars

The best

I was referred to Laser Vision roughly 3 years ago by another doctor.

Firstly I want to say that Dr Rakesh and his team have been fantastic with me from start to finish.

Initially I had complications develop after having laser eye surgery from another clinic back in 2017. Star bursts, glare, halos - you name it.

My vision regressed and I needed glasses again, however we discovered I also developed cataracts - the surgery for this might have been too risky. After seeing Dr Rakesh within these 3 years we came to a good compromise that would not effect my vision negatively as lasik was out the question again.

I had ICL surgery - from start to finish it was an incredibly seamless surgery in which I experienced very little discomfort. Healing was a little rough as I was light sensitive for a few days. I was given emergency contact number if anything went wrong while I healed but thankfully all went smoothly!

You have restored my vision in a way in which I did not think was possible after the complications I experienced from the previous clinic I went to.

Thank you Dr Rakesh and team for everything you have done for me. I really hope you see and read this. I am thankful from the bottom of my heart with how patient you were with me and how we came to a good conclusion!

- Natalie

17 July 2025
Unprompted review
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Reply from LaserVision

Dear Natalie,

Thank you so much for sharing your journey with us. We are truly delighted to hear how well you have done following your ICL surgery and how much it has transformed your vision after the challenges you faced elsewhere.

Dr Rakesh and the whole Laser Vision team take great pride in finding the safest and most effective solution for every patient, and your words mean so much to us. It’s wonderful to know that you felt fully supported throughout the process, from the initial consultations to surgery and recovery.

We are so pleased to have restored your vision in a way that gives you renewed confidence and comfort, and we deeply appreciate your trust in our care.

With warm regards,
The Laser Vision Team

Rated 5 out of 5 stars

I was recommended by a colleague to use…

I was recommended by a colleague to use Laservision for laser eye surgery. From start to finish, they were great with answering any queries and putting my mind at ease. All consultations pre-op were informative and detailed, with the op procedure being very straight forward and seem-less at their Portsmouth branch. Would highly recommend.

11 September 2025
Unprompted review
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Reply from LaserVision

Thank you so much for your kind words and recommendation. We’re delighted to hear that your experience with Laser Vision, from consultation to surgery at our Portsmouth clinic, was smooth and reassuring. Our team takes pride in providing detailed information, answering every question, and making sure our patients feel confident at every stage of their journey.

We’re thrilled that you’re happy with the outcome and truly appreciate you taking the time to share your experience.

Wishing you all the best.
The Laser Vision Team

Rated 5 out of 5 stars

Experts in their field

Experts in their field. Caring approach. Very skilful surgeon High quality post procedure.

2 September 2025
Unprompted review
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Reply from LaserVision

Dear Tyler
Thank you so much for your kind words. We’re delighted to hear that you felt cared for throughout your treatment. Our team takes great pride in providing both expert care and a supportive, compassionate approach, so it’s wonderful to know this came through in your experience. We’ll be sure to share your feedback with the surgeon and the whole team.
Thank you, Tracey

Rated 5 out of 5 stars

Laser Vision Portsmouth

Rajesh’s care, skill and knowledge has been life changing . He has provided me with innovative solutions for my complex eye condition and given me amazing vision with the refractive cataract surgery. A wonderful Human being with a passion for the subject and Gold Standard patient care. All members of staff at Laser Vision Portsmouth have amazing customer care and go the extra mile to be helpful.
Thank you

12 August 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for your wonderful review. We’re thrilled to hear how transformative your experience has been and that Rakesh’s expertise and innovative approach made such a difference to your vision following refractive cataract surgery. We’ll be sure to pass on your kind words to Rakesh and the whole Laser Vision Prema team, they’ll be delighted to know their care and extra efforts were felt.

If you need anything at all during your ongoing recovery or have any questions down the line, we’re always here to help. Thank you again for placing your trust in us.

The Laser Vision Team

Rated 5 out of 5 stars

Excellent treatment

The team at Laservision are first class. From my initial enquiry through to my YAG laser vitreolysis treatment, I was treated with compassion and care. I was given all the information I needed to decide whether to go ahead and at no stage did I feel pressured into having the laser treatment. 3 weeks on from laser vitreolysis on my right eye, the large floater causing me considerable distress has gone and I am left with a less intrusive veil that may yet improve more over time. Symptoms have improved by around 85%. Dr Rakesh was the surgeon who treated me and he was very caring, knowledgeable and understanding. I highly recommend Laservision.

1 August 2025
Unprompted review
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Reply from LaserVision

Good evening, Sonia.
Thank you so much for your kind words - your feedback is very much appreciated.
Mr Jayaswal and the whole team are committed to delivering the highest level of care, and it is wonderful to hear about your experience. We look forward to continuing to support you and are always here should you need us.

Rated 5 out of 5 stars

Thorough attention to detail

The follow up appointment today with Geeta Pramanik and Mike Tappin was very extensive. They both gave my eyes a thorough examination and their comments gave me confidence that everything was progressing well.

31 July 2025
Unprompted review
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Reply from LaserVision

Dear Michael,
Thank you so much for your kind review. We are truly grateful for your feedback and so pleased to hear that you have felt well cared for throughout your appointments and procedures. Mr Tappin, Geeta, and the whole team are committed to delivering the highest level of care, and it is wonderful to hear about your experience. We look forward to continuing to support you and are always here should you need us.

Rated 5 out of 5 stars

The staff were friendly and meticulous

The staff were friendly and meticulous. The staff gave clear medical advice.

21 July 2025
Unprompted review
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Reply from LaserVision

Dear Gen,
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with the Laser Vision Team.
We look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

Mr Tappin and his team provided great care & attention

Mr Tappin and his team, especially Geeta, have always looked after me incredibly well during appointments and throughout my procedures. Thorough checks & tests have always been conducted at every appointment with my concerns carefully listened to & responded to appropriately with patience, care & attention.

21 July 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for your kind and thoughtful words. We are truly grateful for your feedback and so pleased to hear that you have felt well cared for throughout your appointments and procedures. Mr Tappin, Geeta, and the whole team are committed to delivering the highest level of care, and it is wonderful to hear about your experience. We look forward to continuing to support you and are always here should you need us.

Rated 5 out of 5 stars

I have my clear eyesight back

I have my clear eyesight back. The most precious thing you could give me.
I have visited the clinic since the end of 2022, and had three issues treated by Rakesh Jayaswal. Cataract in both eyes, posterior capsule opacification, and severe floaters blurring my vision.
3.5 years later I have finished treatments and am so grateful for the help of the team at LaserVision.
The clinic in Cosham is easy to access with parking, it is bright with free refreshments on tap, comfortable seats to wait with air conditioning.

17 July 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for your heartfelt and generous review. We are absolutely delighted to hear that your vision has been restored and that your journey with us over the past few years has brought such a positive outcome. Rakesh and the entire team at LaserVision are truly grateful for your kind words. We’re also glad to hear that you found the clinic comfortable and accessible—it’s very important to us that every aspect of your care is as smooth and reassuring as possible. We wish you all the very best and thank you again for your trust.

Rated 5 out of 5 stars

A very professional and friendly team

A very professional and friendly team. They went out of their way to help and reassure me prior to my procedure. .

13 July 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Thank you so much for your kind words. We are truly pleased to hear that you felt reassured and supported by the team ahead of your procedure. We’re here for you every step of the way and always happy to help.

Rated 5 out of 5 stars

Lasik eye surgery recommendation

I recently underwent laser eye surgery with Mr Tappin and I couldn’t be more pleased with the entire experience from the initial consultation through to the procedure and aftercare.

Mr Tappin took time to thoroughly explain every step of my treatment. The procedure itself was quick and pain free and Mr Tappin’s professionalism and care set my mind at ease throughout the procedure.

I am truly grateful for the high standard of care I received from Mr Tappin and his team (special mention to Geeta) and would not hesitate to recommend Mr Tappin to anyone considering laser eye surgery.

I had a smooth and quick recovery and am delighted with the results which have significantly improved my vision.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

A wonderful experience (for eye surgery)

I'm relatively young so when the sight in my right eye began to become slightly less clear i went straight to the opticians.

Thankfully for me i was referred on to Dr Tappin for a consultation. I imagine like many people would be i was nervous about what was wrong and what would be needed in order to put it right.

I needn't have worried.

Dr Tappin and Geeta were the most professional and personable team i could have hoped to find. They quickly identified the problem I had (a cataract) through a broad set of tests. They also were incredibly reassuring about what could be done providing me with a list of options and really listening to my thoughts and concerns to make the whole experience as good as it could be.

On the day of the operation i met Dr Tappin who, in his confident and authoritative yet friendly style provided me with a complete re-briefing before the operation.

Communication throughout, both pre and post operation, was exceptionally strong and i felt clear at all stages.

Post operation checks were carried out by Geeta who was very thorough and considerate while taking the time to answer any questions.

In summary an operation on your eye can be fraught with fears. I couldn't recommend Dr Tappin and Geeta more highly.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate!

From my first consultation to my discharge appointment the service that I have received has been absolutely brilliant.
Rakesh is polite, extremely knowledgeable and very calm and caring in his manner. All his team are very reassuring and nothing is ever too much trouble. Truly lovely people.
I wish I had had the confidence years ago to do this, everyone and everything went smoothly and without any concerns.

14 January 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Good afternoon, Linsi.
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Rakesh and the Laser Vision Team.
We are so pleased to hear that you are doing well post surgery and look forward to seeing you again and following your progress.
Many Thanks

Rated 5 out of 5 stars

“Excellent results with good vision for near and distance” !!!

From my original appointment with Mr Mike Tappin and his ophthalmic assistant, Geeta, I felt confident that there would be a successful outcome to having replacement lenses surgery. One week after my surgery, to quote Mr Tappin “I have excellent results with good vision for near and distance”. Having worn glasses or contact lenses for nearly 30 years am wondering why I hadn’t had this done before. I can thoroughly recommend Mr Tappin to carry out this treatment - with a calming and reassuring manner he explained the whole procedure both before and during surgery - as well as my overall experience at Mount Alvernia Hospital, Guildford

17 February 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Good afternoon, Patricia.
Thank you so much for your fabulous review. We are delighted that you have had such a great experience with Mr Tappin and the Laser Vision Team.
We are so pleased to hear that you are doing well post surgery and look forward to seeing you again and following your progress.
Many Thanks

Rated 1 out of 5 stars

Real review

I tried to contact the clinic nobody answered the phone in the last week which is unacceptable.
Finally someone answered to my emails but didn't know anything about the "prices" between the clinics... it's weird but are different...how is possible?

6 February 2025
Unprompted review
LaserVision logo

Reply from LaserVision

Dear Gabriel,

Thank you for reaching out via Trustpilot and for sharing your feedback. We sincerely appreciate you taking the time to provide your thoughts.

We apologise for any misunderstanding regarding the pricing information. Please be assured that we have no reason not to share this with you. Unfortunately, our current surgeon in Manchester is temporarily unavailable, which is why we aimed to redirect you towards our Sheffield clinic.

For your reference, the cost of performing lenticular extraction surgery in Sheffield is £2,300 per eye. If you would like us to arrange for a member of the Sheffield team to contact you for further discussion, we would be happy to facilitate this for you as early as today. However, if you have decided to explore alternative options, we completely respect your decision.

We are always open to learning from patient experiences, and we genuinely regret that we were unable to meet your expectations on this occasion. Please do let us know how you would like to proceed, and we will assist you accordingly.

Best wishes

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