LashBase Reviews 

72
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding customer service, highlighting the helpfulness and friendliness of the staff, and their quick responses to inquiries. Many people appreciate the high quality and reliability of the products, with several mentioning specific items like glues, lash lift solutions, and extensions that deliver excellent and consistent results. Reviewers also value the company's commitment to supporting lash artists through education, product development, and a strong community. Some people were dissatisfied with certain products, specifically mentioning issues with lash lift results and allergic reactions after using the pro range.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing long-term satisfaction and loyalty,... See more

Customer service

Customers consistently note positive experiences with customer service, frequently describing it as... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional and high-quality products,... See more

Service

Users describe positive interactions with service, highlighting that products and service are consistently... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only started using Lashbase this year . I have ordered a couple online trainings , flexibonder, brow tint lash cleaning kits . I love the support groups and reactive CS. They have very frequent... See more

Rated 5 out of 5 stars

I have used lashbase for around 5 years now! I buy everything for my lash business from them. The customer service is outstanding! Lovely family run business ! Ive recently done Korean lash lift train... See more

Rated 5 out of 5 stars

Lashbase have amazing customer service, alongside amazing products. If you need help, you can contact someone very easily. They are extremely active on social media and Jamie is there at a drop of a h... See more

Rated 5 out of 5 stars

I love Lashbase! I have been using their products for 8 years now and think both their customer service AND their products are absolutely fab. They truly care about their customers and product feedbac... See more


Company details

  1. Beauty product supplier
  2. Beauty Products Wholesaler
  3. Beauty supply store
  4. Cosmetics shop

Written by the company

We’re the UK’s number one lash extension brand, trusted by over 250,000 beauty professionals worldwide and recognised with multiple awards for product quality and customer service. We support lash extensions, lash lift, and brow lamination artists with everything they need, from professional-grade products and tools to industry-leading education. We’ve built a global community focused on raising standards, supporting growth, and helping artists succeed at every stage of their journey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(72)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

brow lamination kit and course

I purchased the brow lamination kit and course and it’s great I was surprised at what you get and the presentation of the kit and also the box with the manuals etc. I also reached out to the company for advice and I get a quick response each time. I also when I purchased the kit it came the very next day . Thankyou so much can’t wait to try it out on my clients.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I've been a customer of Lashbase for 9…

I've been a customer of Lashbase for 9 years both as a lash artist and an educator. I find them to be a forward thinking company with top notch products- informative and inspiring social media channels and attractive pricing. Their special offers are worth watching for too! ❤️ HiLashes Newry

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Excellent range of products. Regular sales which is really handy and love the option of cheaper delivery when not in a rush. I’ve had a few issues with products in the past but these have always been dealt with super quickly and efficiently. Would always recommend LashBase to fellow lash techs.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service the best!

Amazing customer service, the best lash company. They always go above and beyond to help you. Been using since 2020 and have loved seeing them grow and really care about their clients.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The lifted range is amazing!

Definitely recommend lashbase! Both their products and their customer service are amazing🩷 I especially love the lifted range, it always gives me amazing, consistent results

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I any time I place my orders the team…

I any time I place my orders the team is so quick to send them out! They arrive super quick too. I even managed to get a free gift in the last one.

The quality of products is amazing and I’m becoming obsessed with ordering 😂

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic as always

Always super fast with shipping. Products are such high quality and I have never had a single issue with anything I have ever purchased. Clients love the quality of the products I buy

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products!!

I've always found lashbase products so easy to use and so reliable! I've created lash sets that have lasted 3 weeks+. The retention is amazing, I wouldn't use other lash products now! Customer service is also so fast to get back to you if you have any queries or problems, cannot fault!!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

The best

I have been using LashBase products for over 3 years now and I have never changed lash brands. The products are amazing but the people are what make the brand. Anytime there is an issue - which is hardly ever - the are quick to rectify it! Always sending out little freebies in your order which is a nice touch makes you feel seen by the brand. There is a reason as to why they are the biggest lash brand in the UK!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I have used lashbase for around 5 years…

I have used lashbase for around 5 years now! I buy everything for my lash business from them. The customer service is outstanding! Lovely family run business ! Ive recently done Korean lash lift training with them too and started to offer that as a service! The team is so helpful and friendly ! They are reliable and always looking out for the customer !! Wouldn't stop elsewhere ! And even better their branding is pink !! 🥰🥰🥰

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Lashbase have amazing customer service

Lashbase have amazing customer service, alongside amazing products. If you need help, you can contact someone very easily. They are extremely active on social media and Jamie is there at a drop of a hat to help anyone. I love their flexibonder and retention and speed booster, they come out with the most innovative unique products which really inspire us lash techs.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

I have used lashbase for about 10 years…

I have used lashbase for about 10 years now, their customer service is the best out of all the brands that I use in the salon, I love the surprise freebies and the inspirational quotes that I get in my deliveries, the bonus is the products are amazing. Flexi bonder is a favorite along side LBX lashes and not to mention the lifted range used for korean lash lift, I love the ideas I get from the facebook group and I love the retail! I love Jamie’s videos of encouragement also, can’t recommend enough! Thank you LashBase!

1 July 2026
Unprompted review

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