Lashcosmetics Reviews 219

they gave refund after review

I ordered a 2pk of mascaras at US$17.99 plus shipping US$12.95.
Was charged AU$213.90 and sent 5 mascaras and 3 liquid eyeliners.
The mascara is crap and does not do what they make out it does in their advertising. Contacted them and they offered 30% discount, said no I don't want products as they are crap, now offered 50% off.
No I want my refund as I did not order the extra items. DO NOT WASTE YOUR MONEY TRYING THEIR MASCARA CUZ IT'S CRAP. YOU'LL BE CHARGED FOR EXTRA PRODUCTS THEY SEND THAT YOU DIDN'T EVEN ORDER AS WELL.

Firstly I ordered 2 mascaras but was charged for 5! Firstly I was charged $24.18Aud and then an additional $70.94Aud. I only wanted to try your mascara to see if it was as good as you were advertising......it is NOT! Absolute rubbish! I have bought better from the supermarket for less than $10.
You should be absolutely ashamed of this Scam! I only wish I had read other customer reviews before being sucked in by your company! I request a full refund and if I don't receive it, I will be reporting you!

What a disgrace of a company! When you purchase from them (I used paypal), it will be a company called Nymbus LLC that is on the transaction. They will then steal money from your account, saying you have signed up for 'VIP Customer Benefits' even though you definitely didn't! Greedy, dishonest, sneaky scumbags! Steer clear!!!!!

I’ve bought this for friends and family because I trust it that much. Everyone I know who’s tried it has loved it.

Shipping was faster than I expected and the packaging was adorable. The wand is super easy to use and gives me great results even when I’m in a rush.

I’ve never had a mascara that made me excited to put it on in the morning. This one does. It’s just so satisfying to use.

The color is so rich and black — it gives amazing definition. I don’t even feel the need to wear eyeliner with it.

Makes my lashes look darker, thicker, and longer, all without feeling stiff. Honestly, it checks every box I have for mascara.

Super easy to remove at the end of the day. I use micellar water and it comes off without pulling or rubbing.

I purchased 2 mascaras paid for 2 then 2 other charges were made on my paypal. I went on the lash site to see my invoice and it appeared that I paid for 5 mascaras and for VIP. I made a complain that I did not order for the pack of 3, got a refund. Then 1 month later I received a direct charge on paypal for 45$Cnd for VIP. Made a complain to paypal then called lash cosmetic that tells me too late we can not do anything for you since you reported to paypall. Then paypal declined my request for reimbursement claiming I did not cancel my VIP soon enough. Furthermore nowhere on the site is that VIP thing mentionned and eventhough I paid that extra VIP thing I never received anything

The wand has just the right amount of product. I never have to wipe off excess before applying, which saves time and mess.

Used this on my wedding day. I cried, danced, and sweated through everything — and it held up beautifully the entire time.

I ordered 1 mascara for $12usd and they sent me 3 pack of mascara a 3 pack of eye liner and 1 single mascara i was charged all up $132 USD which is over $200 aus dollars I am 70 years old I dont were makeup but just wanted to try the mascara and when i sent emails to them telling them I did not order all of this stuff they offered me %25 off and once again another email telling them why should I except this as I did not order this stuff then another email with an offer of 50% back which I said no too so now i am still going back and forth with getting no replys

It’s just reliable. That’s really the best word for it. Whenever I put it on, I know it’ll last, look good, and not make a mess.

It gives my lashes so much life. I have naturally light lashes and this adds just the right amount of drama without looking fake.

It feels more like a high-end mascara than a mid-price one. The formula, the finish, even the packaging feels luxe.

I have been waiting for a month to purchase there mascara and finally got the money and went to purchase it, after putting all my information i get a FRAUD!! So now they have my address, number, email, & my card information I'm not sure what to do about this???

Be cautious when purchasing from this company, as their subscription model can be misleading. They offer what appears to be "VIP free delivery," but in reality, they charge you for the product and add a separate delivery fee. To make matters worse, they also slap on a monthly membership fee upon delivery. In my case, I was charged $50 AUD, which seemed like a straightforward transaction at first. However, when I tried to cancel my membership, the company informed me that only half of the money would be refunded. They offered to let me use the remaining credit for future purchases with free delivery or suggested I opt for another mascara instead of the refund. I asked them to send me the mascara since they'd already debited $50 AUD, but unfortunately, I've received no response. As a result, I'm left feeling frustrated and out of pocket – especially considering that I've essentially spent over $120 AUD on three mascaras.

I purchased the mascara from a Facebook ad on 7th Sept. It didn't arrive until 17th Sept. I tried to use the product on the 18th Sept and found that the product was dry and it would not attach to the wand. Same day I sent Lash Cosmetics and email telling them that their product was CRAP. They gave me a lot of advice on how the mascara more liquid and easier to attach to the application wand. NONE OF IT WORKED. I tell them I want a FULL REFUND and then the fun starts. They try and get me to accept a 30% refund, then a 50% refund. Any refund they offer does not include giving you back the postage that you paid for in the first place. Sale was in USDollars $22.94 and they would only give me back USDollars $8.99 (Paid A$36.76 and they would only refund A$14.41. I lose A$22.35 on the refund deal and also have to pay A$22.95 to send the product back!!). I suspect that the product comes from CHINA, but when you want to return it you have to send it to NY, USA. The cost to send a small package back is AUD$22.95, so just not worth it. I am still pursuing a full refund, but are not holding my breath. Don't deal with this company their mascara product is CRAP. On the 21st December Nymbus LLC refunded me USD13.95 or AUD21.05. The refund doesn't change my mind about the lack of quality of the product