Great products overall, exactly as described, except for the coffee scale, which lacks the timer shown in the photos. The advertised model includes a timer function to count seconds as the coffe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the Muvna adjustable levelling espresso tamp in Walnut 54mm for Breville. The product was heavy, precise, and of surprisingly excellent build quality, especially given the online reviews for... See more
Products I ordered are quality made. It was only the tamper station I am not 100% satisfied with as the neck of the handler of both my Sage Barista Espress and the Mauva bottomless portafilter is too... See more
I ordered three items, the are all nice. They were not cheap, but were supposedly on sale - I would I even know if it's really a sale However, it took nearly a month from order date to delivery date,... See more
Company details
Written by the company
Premium Coffee Tools For Brarista and Home Coffee Lovers
Contact info
United States
- contact@lastaforest.com
- lastaforest.com
3.1
Average
232 reviews
Replied to 3% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Custom issues
For some reason, the registration and custom documents were not Sufficient. This results in a surcharge, a 3 dollars and expedition fees of $25 From the danish customs. (Original order Price 35$) Other than that, Shipment of two items at the size of a teacup, has lasted almost a month. Be aware that this company has a Poor handling of customs issues, and dis acknowledge any liability in their terms document. You will likely be charged with an extra fee from your local customs service upon ordering. So even though they claim, having a European storage facility, your goods are liable to be shipped from China.
31 July 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
Thank you for sharing this detailed feedback about the customs issues you experienced. I sincerely apologize for the unexpected customs charges and lengthy shipping time to Denmark. You're right - we need to be more transparent about potential customs fees and shipping origins.
We're currently working to improve our international shipping documentation to prevent these additional charges for our customers. While we do have European storage, some specialized items ship directly from our main warehouse due to inventory management.
If you'd like to discuss the customs charges you incurred, please email us at contact@lastaforest.com with your order details.
Best regards!
Great products in great prices!!
Great products in great prices!!
Thank you!
30 July 2024
Unprompted review
Reply from Lastaforest
Thank you so much for your wonderful feedback! We're thrilled you're happy with both our products and prices. Really appreciate you taking the time to share your experience!
Happy brewing!
The online service staff are friendly
The online service staff are friendly and the items are shipped quickly. When purchasing, I informed the store that I needed to delay picking up the goods because I had to travel far, and the store quickly provided help.
29 July 2024
Unprompted review
Reply from Lastaforest
Thank you for this lovely feedback!
We're so happy our team could help accommodate your travel schedule. It means a lot to hear that you found our staff friendly and our shipping efficient. We always aim to be flexible and helpful with our customers' needs!
Best regards!
Not as advertised!!
Well, seeing their videos on instagram, you think the quality is quite well. However, the first issue I have faced is that they put someone else’s phone number to deliver my shipment !! Thanks god I contacted my local delivery services and corrected that. Moreover, quality is so cheap comparing to what you are paying for… never again.
21 July 2024
Unprompted review
Reply from Lastaforest
Dear Osama,
I sincerely apologize for the phone number mix-up in your delivery details - this should never have happened. Thank you for taking the initiative to contact the delivery service to correct this error.
I'm also very sorry to hear that our product quality didn't meet your expectations based on our Instagram presentations. We strive to accurately represent our products in all our marketing materials.
If you'd like to discuss your specific quality concerns, please email us at contact@lastaforest.com. Your feedback helps us improve our products and services.
Best regards!
Garbage Dropshipper, Return Scam
Garbage Dropshipper, Return Scam!!!
Do not buy thinking you can actually return the products, they make you return to China and pay for shipping yourself.
They run ads like crazy but their products are clearly made in china and are poor quality.
Highly recommend you move on to another store that actually sells quality made coffee products.
16 July 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I understand your frustration, and I want to clarify that we are not a dropshipper but an official distributor of these coffee tools. While our warehouse is located in China, we maintain strict quality control standards for all our products.
You're right that we need to be more transparent about our return process and product origins. We're working on improving our policies to better serve our customers.
If you have specific quality concerns about your order, please email us at contact@lastaforest.com, and we'll do our best to resolve them.
Best regards!
Great experience with this e-shop and beautiful product
I ordered from this e-shop for the first time and I had some doubts, but I tried and I do not regret my decision. They offer a wide selection of beautiful coffee accessories...
The product arrived after about 2 weeks to Slovakia, well packaged and also scented with a beautiful fragnance. Overall, you get the feeling from packaging that it is a really premium product and a premium approach to the customer.
They also regularly send e-mails about the status of your order, which also include a link to track the shipment, but in my case these links never worked, but I do not take it as a negative experience.
I can definitely recommend this e-shop :)
16 July 2024
Unprompted review
Coffee accessories are wonderful
Coffee accessories are wonderful. With communication is the small problem. My last purchase with was not shipped. My emails was not answered yet. No comment. But five stars are given not for Lastaforest but for products.
11 July 2024
Unprompted review
They filled the custom tax form…
They filled the custom tax form incorrect which resulted in a penalty charge (additional pay of ~50% of the value) and refused to compensate.
Products came from Asia (website mentioned warehouses in Europe and USA) and shipping took >4 weeks.
Would not order again!
1 June 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I sincerely apologize for the customs documentation error that resulted in significant penalty charges. This is completely unacceptable. You're also right about the shipping time and warehouse location discrepancy. We need to be more transparent about shipping origins and delivery times.
We're currently reviewing our customs declaration processes to prevent these costly errors for our customers. Please email us at contact@lastaforest.com with your order details so we can properly address the customs penalty situation.
Best regards!
A sad experience. I will never buy from this website again
Actually it’s under what I have rated — one star.
I have been waiting more 3 weeks than what this website promised to arrive and I asked the help desk about the status. They asked me for sympathy instead.
I have asked for refund but no response from them so far.
It’s a very sad website and a very sad experience!
1 July 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I am deeply sorry for your terrible experience. You're absolutely right - asking for sympathy instead of providing solutions was completely inappropriate, and ignoring your refund request is unacceptable. This is not how we should treat our customers.
Please email us at contact@lastaforest.com with your order details, and I will personally ensure your refund request is processed immediately. We need to do better, and we appreciate you bringing these serious issues to our attention.
Best regards!
Have not received it
Have not received it
I ordered on Jun 6th and after more than 20 days I have not received it yet, exceeding the time promised. Not even information where the pack is. The tracking links of the mails doesn't work. I am thinking it is a fake company. Good decision to not buy the other product they offer when I placed my order. It was for a gift, I had to buy another thing :(
27 June 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I sincerely apologize for this unacceptable delay and lack of tracking information. I understand how disappointing it is when a gift doesn't arrive as promised. We are absolutely a legitimate company, but we have clearly failed you with our shipping and communication.
Please email us at contact@lastaforest.com with your order number, and I will personally:
Track down your package immediately
Provide you with a working tracking number
Give you a clear delivery timeline
I'm truly sorry you had to purchase an alternative gift due to our delay.
Best regards!
I bought both a WDT tool and a…
I bought both a WDT tool and a portafilter basket. I love them both. They came rather quickly through the mail and the packaging was great. I saved the boxes that they actually came because I feel it would be a shame to throw it since they took the time to engineer something so great. I know I will be buying more stuff in the future.
25 June 2024
Unprompted review
terrible CS
terrible CS. They don't reply and my order was shipped to the wrong country (or they gave me the wrong tracking number)? I guess I'll never know. Avoid!
26 June 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I deeply apologize for our poor customer service and the shipping confusion. This is completely unacceptable. Please email us at contact@lastaforest.com with your order number, and I will personally investigate whether there was a shipping error or tracking mix-up and resolve this situation immediately.
Best regards!
I think it's a shame
I think it's a shame, but two things have spoilt my taste a bit. The first problem: I bought a portafilter and a tamper station. I bought both directly from Lastaforest. Unfortunately, it didn't say anywhere that the portafilter doesn't fit into the tamper station. I was offered a return. But unfortunately I bought the portafilter a few months earlier and have been using it for a very long time. If I now return the tamper station, I won't have a tamper station for the portafilter. I had relied on the fact that the products are compatible with each other, especially because unfortunately there was no indication that the products are not compatible. But the second problem: I then gave the tamper station a correspondingly lower rating. However, my negative review is not published. Apparently, only the reviews that are very good are published. That is a no-go.
23 June 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
I sincerely apologize for the compatibility issue between the portafilter and tamper station. You're absolutely right - we should clearly indicate product compatibility information on our website to prevent such disappointing experiences. This is valuable feedback that will help us improve our product descriptions.
Regarding your review - we publish all genuine customer reviews, both positive and negative, as they help us improve and provide valuable information to other customers. If your review wasn't published, this was likely a technical error. Please email us at contact@lastaforest.com with your order details, and I'll both investigate the review situation and work with you to find a solution for your tamper station compatibility issue.
Best regards!
Half-price on Ali express
Drop-shipping business, reselling Ali express ware for double the price.
29 April 2024
Unprompted review
Reply from Lastaforest
Dear valued customer,
Thank you for your feedback. We want to clarify that we are the official distributor for these coffee tools, not a dropshipper. When you purchase from us, you receive authentic products with full warranty coverage, dedicated customer support, and benefits through our Genius rewards program - services not available through other sellers.
Best regards!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.