Latex bliss mattress was lovely and comfortable. Nice and pressure relieving for all over fibromyalgia and hypermobility pain. But my issue was I couldn't get used to the extreme cold of the mattress.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The mattress topper has made a big difference to my comfort in bed. I actually have a very expensive Harrison Spinks mattress, but due to vertigo I am forced to sleep 100% on my left hand side. My hip... See more
Super comfortable mattresses! We have now bought 4 of these over the past few years and progressively replaced almost all the mattresses in our house. Best sleep in years. Great back support and super... See more
Company replied
Excellent quality latex pillows, we bought the deeper fill size pillows as we wanted extra neck support. They are so comfortable and certainly have helped with my wife's neck and back pain. Cool to s... See more
Company replied
Company details
Information provided by various external sources
Latex Sense, leading UK online retailer of quality natural latex mattresses, natural latex topper, pocket sprung mattresses, beds and pillows. Fast free delivery.
Contact info
108 Chase Side, N14 5PH, London, United Kingdom
- 02084507662
- office@yanismattresses.co.uk
- latexsense.co.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Online ordering was simple
Online ordering was simple, notice was given of delivery which I had to reschedule. The product (mattress) met my expectations as did my previous mattress from Yanis Foam.
4 June 2025
Reply from Latex Sense
Dear Mr Lunt,
We are grateful that you took the time to leave us 5* review.
We aim to deliver excellent customer support and products of high quality. Thus, we feel so thrilled to hear that you are happy with the service you have received and that the mattress met your personal expectations.
We hope to see you very soon!
Latex Sense Team
Love the quality but bit too thin
Love the quality but bit too thin. Had to put another pillow under it. Would of liked more choice to get a fuller pillow.
4 June 2025
Reply from Latex Sense
Dear Angela,
Thank you for taking the time to share your shopping experience with us.
We genuinely understand how important finding the right pillow can be, and we are sorry this one didn’t meet your expectations.
Your feedback has been noted and will help us continue to improve our customer experience.
Latex Sense Team
Good quality and service
Good quality and service. My husband, the mattress and topper were for him, is very pleased with the comfort level. When I require another mattress I will be looking to use your services again.
28 May 2025
Reply from Latex Sense
Dear Yvonne,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
We are thrilled to hear that your husband is enjoying the mattress and topper. Comfort is our top priority, and it means a lot to know we have hit the mark.
We look forward to assisting you again whenever you need a new mattress.
Thanks again for choosing us!
Latex Sense Team
Prompt and reliable service
Prompt and reliable service, good communication and safe and quick delivery. Thank you very much.
27 May 2025
Reply from Latex Sense
Dear Mr and Mrs Kuzmin,
We are grateful for your 5* review, and we are pleased to hear that you are happy with our service and the characteristics of the pillows.
We are elated to have you as a satisfied customer.
Latex Sense Team
Amazing
We love these! Amazing! Latex pillows! Who knew? We are getting a relaxing sleep now. Love them.
Delivery was fast.
26 December 2024
Reply from Latex Sense
Dear Andreea,
We are utterly delighted to hear that you love our latex pillows and so pleased to hear that you found the delivery services up to your expectations.
We look forward to having you again as one of our valued customers.
Latex Sense Team
Comfortable pillows
Comfortable pillows. Not as heavy as previously purchased, but still comfortable and with protective cover, works well.
28 January 2025
Reply from Latex Sense
Dear Paul,
Thank you for your positive feedback and for sharing your thoughts with our potential customers.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Superdeluxe Latex
We discovered Latex Sense by chance while searching for a 100% natural latex mattress — and we’re so glad we did. Although we couldn’t try the mattress in a showroom and took a bit of a risk ordering it online, it turned out to be one of the best decisions we’ve made.
We chose the Superdeluxe Latex Mattress as our Christmas present, and it has been a fantastic investment in our health. After six months of sleeping on it, both my husband and I have noticed a huge difference — our back pain has disappointed, our posture has improved, and our sleep quality has transformed. We now wake up every morning feeling truly rested, energised, and restored.
Be aware that the first couple of weeks can come with some unexpected discomfort as your spine begins to realign — but be patient, it’s absolutely worth it in the long run.
We’re so impressed that we now plan to replace all the mattresses in our home with the same one. Thank you, Latex Sense, for such a high-quality product!
Last but not least, the customer support and delivery were outstanding — fast, efficient, and professional. I highly recommend this company!
27 May 2025
Reply from Latex Sense
Thank you, Mrs Savchenko, for the amazing feedback!
We thank you for your heartfelt review, and we are very glad to hear that our Superdeluxe latex mattress made a great impact on you. We are delighted to hear that you found the process of trying it out rewarding. Your experience could be helpful for others considering a similar purchase.
We are committed to offering products that not only meet but exceed our customers' expectations, providing lasting benefits and satisfaction.
We look forward to having you again as one of our valued customers.
Latex Sense Team
Appalling 'service'
Ordered a foam pillow due to neck and back issues, on recommendation. Unfortunately it didn't work for me and made my situation worse. When I attempted to return the item, the company was dismissive and disinterested. I was left with an expensive item I cannot use, but its due to the standard of response from the company for the very poor review.
22 May 2025
Reply from Latex Sense
Dear Paul,
Thank you for your feedback, and we are truly sorry to hear that the pillow did not meet your expectations and that it worsened your discomfort.
We would like to kindly clarify that our return policy and terms and conditions are clearly outlined on the product page. Due to hygiene reasons and the nature of the product, pillows are unfortunately not eligible for return or exchange once removed from their sealed packaging. This is a standard policy adopted across the industry for health and safety reasons.
To help our customers make informed decisions, we recommend testing the feel of the pillow while it remains in its sealed plastic, which allows assessment without compromising return eligibility.
We genuinely understand how important it is to find the right pillow, especially when dealing with neck and back issues, and we regret that this one did not work for you.
Your feedback is very valuable to us and has been noted as we strive to enhance our products and service.
Latex Sense Team
So comfortable
This is the second mattress I have had from latex Sense. Both have been great so comfortable. There Customer care is great I measured wrongly but it was corrected immediately with no fuss. The Mattress's are really good I do not sink into them as some memory foam, my partner does not feel me move and importantly for me they help me not to overheat.
22 May 2025
Reply from Latex Sense
Hello,
Thank you for your brilliant review.
We would like to take this opportunity to express our sincere gratitude for your thoughtful feedback. It is a testament to the hard work of our team.
We are extremely pleased to know that your new mattress suits yours and your partner's needs, minimises motion transfer, and contributes to a better sleep encounter. Our mattresses highlight unique features and benefits that make them desirable choices.
Thank you again for choosing and trusting us.
Latex Sense Team
Refunds not great !
Tried Latex Mattress Opulence for 2 weeks it proved unsuitable therefore arranged for collection which went ahead smoothly.
Obtaining a refund has proved very difficult. When I chased it I was advised it could take up to 30 days.
I objected to this and after a couple more days was advised I had been refunded.
I continually checked my bank account for the refund of £1168.75 which didn't appear.
I then checked my PayPal account and found the transaction was pending from Yanis Foam and Mattress Ltd.
I chased it with the company who said it would be in my account within 4 to 5 days. They then said once the refund is made from their HSBC account it will be paid to me via direct debit.
This is so untrue and a ridiculous statement to make. I was then advised they don't have any control of the monies once they have processed it and they had no idea of why PayPal was holding onto it.
I contacted PayPal asking why still pending after so long. They advised the refund had been processed with an E-check which could take up to 30 days to clear. After contacting Latex Sense again it was stated because I had paid for the mattress via PayPal was why this type of transaction had occurred. This was wrong too. I pay everything via PayPal and don't have a problem with refunds, they appear a couple of days later in my account.
I do now have my refund albeit it took 21 days.
18 April 2025
Unprompted review
Reply from Latex Sense
Dear June,
Thank you for your review and for giving our mattress a try. We are sorry to hear it was not the right fit for you and that the refund process did not meet your expectations.
We would like to take this opportunity to clarify that, in line with our company policy and as outlined in our terms and conditions, refunds can take up to 30 days to process from the date of product receipt. This timeframe is standard and accounts for the necessary steps involved when working with third-party payment platforms such as PayPal.
We understand the delay in receiving your funds was frustrating, and we appreciate how important prompt communication is during such matters. We appreciate your patience and are pleased to hear that the refund is now complete.
Your feedback is crucial for us, and we are continually working to improve our service.
The Latex Sense Team
Bed lovely & Comfortabje
We are very pleased with our new mattress, it was unpacked and put on the bed (just as well as we couldn’t lift it as it is very heavy). All packaging was taken away and bed very comfy.
2 April 2025
Reply from Latex Sense
Dear Alexander,
Thank you for your 5* review.
Your kind words motivate us to keep delivering superb products and services.
We are appreciative of your support and loyalty to our dedicated company.
Latex Sense Team
Purchased luxury dunlop 8 cm med-soft…
Purchased luxury dunlop 8 cm med-soft mattress topper.It is the best money I have ever spent.Been experiencing hip pain for 2 years.Tried everything but to no avail.As a last resort I got to wondering if my mattress was too firm.I did a lot of research before deciding on this.No pain at all now.
5 April 2025
Unprompted review
Reply from Latex Sense
Dear Lynn,
Thank you for your brilliant feedback.
We are overjoyed to hear that the quality of your sleep has been enhanced with our latex topper.
We prioritise the comfort and wellbeing of our customers, and we are delighted that our topper has provided pain relief and support in your situation.
It's rewarding to know that our products can make a positive difference in people's lives.
Thank you for your trust in us.
Latex Sense Team
8cm Luxury Dunlop topper
Got an 8cm Luxury Dunlop mattress topper for a too firm mattress. It is perfect. Three days from ordering to delivery. Very happy.
3 April 2025
Unprompted review
Reply from Latex Sense
Dear Majella,
Thank you for your 5* review and for sharing your thoughts with our potential customers.
We are pleased to know that you are delighted with the comfort and quality of the 8cm Luxury Dunlop Topper.
Thank you for being a valued part of our community!
Latex Sense Team
Dunlop 500
We bought the Dunlop 500 kingsize mattress and are very pleased with it. It’s quite a hard mattress which suits my husband, I probably gone for the Dunlop800 which seems a bit softer. Ive got used to it now and indeed provides a very comfortable sleep. It is also quite easy to rotate as it’s not too heavy. Overall we are very pleased with it, worth the quite long delivery time. Will probably buy again for another bed sometime.
1 April 2025
Reply from Latex Sense
Hello,
We are delighted to hear that your new Dunlop 500 king size mattress has made a noticeable difference. It is fulfilling to know that the investment in your comfort and health has proved successful.
We appreciate your support, and we hope to work with you again in the future.
Latex Sense Team
Fast efficient service
Fast efficient service. Excellent communication and advice given. Very happy with 8cm topper for Jensen bed.
1 April 2025
Reply from Latex Sense
Dear Dawn,
Thank you for your kind review!
We are delighted to hear you are happy with your 8cm topper. Our Talalay toppers make an excellent top layer for Jensen beds, providing exceptional comfort and support.
Enjoy your restful sleep!
Latex Sense Team
Brilliant company, products
Brilliant company, staff, services, quality latex mattress & pillows.
Loving our new products, though we never realised latex rubber is cold, mattress needs lots of warm bedding on to keep warm.
Only irk thing for us, the mattress is too heavy for us elderly folk to lift or move it to a warmer bedroom and we do not have anyone to help.
Highly recommend this company and its fantastic products. Well worth it for a quality nights sleep.
1 April 2025
Reply from Latex Sense
Hello,
We appreciate you taking the opportunity to share with us your thoughtful and exhaustive feedback.
Reading an encouraging review from an honoured customer serves as one of the real incentives for us to keep going.
We do hope you will continue to benefit from the excellent properties of your latex mattress and pillows.
Thank you again for choosing and trusting us.
Latex Sense Team
It's the second latex mattress that I…
It's the second latex mattress that I buy with the company (the first one stayed at my ex's) and are the best mattresses I ever slept one! They are just perfect! In both cases I chose a medium firm and they were/are perfect: not too firm, not too hard, it feels like you're floating on them!
2 September 2024
Reply from Latex Sense
Dear Guique,
Thank you for you brilliant review, and thank you for sharing your points of view.
We are grateful for your support and hope to work with you again soon.
Latex Sense Team
Really comfortable latex mattress &…
Really comfortable latex mattress & delivery as promised
26 March 2025
Reply from Latex Sense
Dear Mrs Mehta,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our customers.
We truly appreciate your continued support!
Latex Sense Team
Reply from Latex Sense
Dear Annmarie,
Thank you so much for taking the time to share your positive experience with us on Trustpilot!
We're thrilled to hear that you enjoyed our latex pillow.
Latex Sense Team
Comfortable and supportive mattress!
After a long period of trying different traditional pocket sprung mattresses, and not getting on with them, I found Latex Sense. I bought a Bellagio mattress six months ago, and am really pleased with it. It's the most comfortable mattress I've found as a side sleeper (it's supportive yet doesn't hurt my hips) and latex keeps its shape much better than memory foam. The staff at Latex Sense are really helpful. Sveta was really patient while I was choosing my mattress in the showroom, and answered all my questions, which helped me get my choice right the first time. I later ordered a bespoke cover for the Bellagio mattress, with the padding on both sides, and it was well made and fitted my mattress perfectly. I have had problems with sleep for a long time, so I really appreciate having a comfortable mattress!
25 March 2025
Unprompted review
Reply from Latex Sense
Hello,
Thank you for your brilliant 5-star review.
We are grateful for your warm words and for praising both our superior products and outstanding services!
We cannot wait to share your appreciative feedback with our team. Sveta, our senior advisor, will be thrilled!
Ensuring our customers feel supported and informed throughout the whole process is the utmost priority for us, and it is inspiring to know we achieved that with you. Your satisfaction is what drives us to continually improve and deliver the best experience possible.
Thank you for your great support.
Latex Sense Team
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