Launa Windows Reviews 177

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, often highlighting their expertise and polite demeanor. The service is frequently described as flawless, with many appreciating the smooth process from initial consultation to installation, and the care taken to leave homes tidy. People are also very satisfied with the quality of the products, noting excellent finishes and the significant improvement they bring to their homes. However, some people were dissatisfied with issues such as doors warping within 18 months, missing trim, incorrect window handles, and wrong-sized glass panes. There were also instances of wrong-colored doors being delivered and significant delays in fitting dates, with some customers experiencing prolonged waits for completion of their orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent job done... See more

Product

Customers had positive experiences with the product. Many reviewers are very happy with their new windows and... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the design, quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the... See more

Rated 5 out of 5 stars

Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have... See more

Rated 5 out of 5 stars

This installation was carried out during storm Bram. Somehow Bob and Terry managed to change all of our upstairs windows in appalling conditions without leaving a mess but leaving us with great views... See more

Rated 5 out of 5 stars

Paul and Terry arrived promptly to fit 2 windows and a door. They worked hard and expertly paying attention to detail. The finish is very good and they left the site tidy. I found all who i came in... See more


Company details

  1. Door shop

Information provided by various external sources

Welcome to Launa Windows, the leading provider of affordable PVCu Windows, Doors, Roofline Products and Conservatories in the South West of England. Our family-run business provides high quality double and triple glazing that is stylish, elegant, secure and energy-efficient whilst our conservatories are designed to suit your unique needs, your lifestyle and your home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

New doors…

New back and front doors plus two replacement window units. Fitted by Terry and Bob - Great professional job, both friendly and helpful. Very pleased with the installations.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

We had 2 windows installed by Mark. Mark was very professional and friendly and we are very pleased by the work he’s done. He left the premises neat and tidy.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Just had 2 Windows replaced our lounge…

Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have used Launa windows over many years and they never fail to get the job correct. Would recommend the company from office to fitting every time. The 3 lads on site were very professional and helpful in anything that was needed. Very Easy and satisfying job

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Composite front door

Good communication throughout. Surveyor and fitter arrived on time. Cleaned up after installation. Nice door looks good now fitted. Would recommend.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service from ordering to installation, Mark our fitter was excellent, very helpful and knowledgeable.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Will not refund deposit

Due to my mum passing away I could not go ahead with one window replacement-no window was made nor was a surveyor ever sent out yet they refused to refund my deposit due to my circumstances basically the response was the manger said no! No reply to my e mail asking what my deposit was spent on either something my solicitor will now be asking!

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Warranty Claim Ignored – Orangery Leak

I purchased an orangery from Launa Windows Ltd, completed in March 2018, with a 10-year warranty through QANW / Warranty Services Ltd.

Since 2020, the orangery has developed a persistent leak. I have repeatedly contacted Launa Windows and QANW regarding inspection and repair but to date, I have received no written response or action to resolve the problem, leaving the warranty unfulfilled and the issue ongoing.

I am sharing this review to highlight the lack of response from both the installer and the warranty provider and to encourage them to address warranty claims properly.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Launa windows gave the best advice…


Launa windows gave the best advice from the initial contact and until the final completion .
The fitters Bob and Terry were great they were punctual polite tidy efficient .
They did an excellent job to the highest of standards.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Fab new door

Some initial confusion about who was ordering what and staying in contact w
ith me, which was frustrating. But Paul (the fitter) has pulled things back to a 5star review.
He was on time, knowledgeable about his craft, diligent, left literally no trace he had been. Thank you Paul
I’m really happy with my new front door 💙

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Mark Y arrived on time

Mark Y arrived on time, did a great job, left everything neat and tidy. I'm a widow so don't always feel comfortable with tradesmen but he was lovely, would certainly recommend them and use them again

30 July 2025
Unprompted review
Rated 5 out of 5 stars

All I can say is excellent

All I can say is excellent, the Launa team from start to finish kept me updated on times and appointments and when they were going to be fitted I would definitely use the company again and recommend to friends and family thanks once again for a stress free installation,

22 July 2025
Unprompted review

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