Launchingdeals Reviews 

428
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's professionalism, helpfulness, and positive attitude in resolving issues. Many people appreciate the quick response times, often receiving assistance within minutes or hours, even for purchases made months or years prior. Reviewers are impressed with the efficiency and ease of their overall service experience, noting that problems are resolved without hassle or extensive back-and-forth communication. Some people were dissatisfied with initial product key issues, such as keys being invalid or already in use, or receiving a product that didn't meet their needs. However, these concerns were often quickly addressed by customer service, who provided new keys or alternative solutions, leading to overall satisfaction with the resolution.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting the excellent, stellar, and... See more

Product

Reviewers mention ambiguous feedback about product, with some expressing initial skepticism about purchasing... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ok, I was in a slight panic as I had a personal project due and couldn't access my apps that I'd purchased the night before. I emailed them at 9-10pm at night with urgency. They immediately responded... See more

Rated 5 out of 5 stars

Bought Microsoft Office 2024 through a third party GOVX. I was worried when the purchase landed with a company I never heard of (Launching Deals) but the process was smooth, fast, and without issues.... See more

Rated 5 out of 5 stars

Great Service! We purchased a laptop and Microsoft package. The laptop is great - arrived quickly and we are not disappointed (Lenovo ThinkPad). When submitting our Microsoft Office order (great deal... See more

Rated 5 out of 5 stars

Customer service is excellent!. I purchased MS Office Pro Plus 2021 and received Warning message from Windows OS about the app during installation. I contacted customer service, and they responded wit... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

428 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(428)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased my MS 2019 a year eveneago and…

I purchased my MS 2019 a year ago and just got around to installing it. I was worried they wasn’t going to be able to help since it was so long ago and thought I wasn’t going to get a response when contacting customer service, but was very surprised when I received a prompt response. They were willing to help every step of the way and I was able to get it install. I’m so thankful for them and their support.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent! When I emailed with my problem they emailed back right away and resolved my problem completely. They were so friendly and helpful; it is clear they care about their customers. Top notch! :-)

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I forgot to install after purchasing…

I forgot to install after purchasing and send them an email and got the response the next day promptly. It works good and for a good one time price i got MS office 2019 32 bit or 64 bit.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Did not deliver as promised.

Purchased what was supposed to be a subscription to Microsoft Office. The package they sold me allows 0% of what I need. Every single tool & feature is blocked. The program freezes up and plays ads. I was eventually denied access the program at all, even with the access codes they provided.
Contacted customer support for help and was told to disable my antivirus software so they could download something onto my computer! Requested a refund but they refused. I will never purchase anything offered by this site again.

20 January 2025
Unprompted review
Rated 3 out of 5 stars

The original code didn’t work

The original code didn’t work. I had to go through multiple codes and emails to finally get it to work. I asked for a number to call and troubleshoot it, but they didn’t provide any other way to communicate other than email. I wouldn’t use them again.

Addendum:
The company reached out, refunded the purchase price, and gave me a gift card. The customer service was great.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

TEN Star Service

I wasn’t really expecting much when I contacted customer service, but was pleasantly surprised when I received a response a short time later. And they completely took care of my problem! I wish all businesses I dealt with were as efficient and professional as this one!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service goes above and beyond

Customer Service goes above and beyond. Our purchase resulted in a product key that was not valid. I sent an email and received a response within minutes. The issue was resolved within an hour. I am very impressed with the speedy results.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

I had an issue activating my software.

I had an issue activating my software.
I contacted support via e-mail.
I had a response within 3 hours with new activation codes with an explanation of why they didn't work
originally.
New codes worked.
Totally satisfied.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10
Customer service & company is amazing! I accidentally got the yellow ticket instead of the black, I emailed them and they responded quickly. They were able to exchange the ticket for me and were really wonderful along the way. Definitely will purchase through them again!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had issues with activating the product after install. Customer service replied to my email within 24 hours and gave me a new key with clear steps to follow and issue got resolved. Thank you.

23 July 2025
Unprompted review

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