Laura James Reviews 

Buyer beware….. o/n 821835 ordered light 21st August quoted delivery within 5 days as in stock. No light and no update on delivery. Contacted customer services via chat and they assured me somebody would call - no call ! Just want the order cancelled is this too much to ask. Ridiculous communication and using moving warehouse as an excuse. Refund please and cancel the order !

I ordered a bedside table on 26th August, which was advertised as IN STOCK, with an estimated delivery date of 29th August–2nd September.

Today is 4th September. The item has still not arrived and I have absolutely no idea when it will even be dispatched.

I contacted customer service on 3rd September and was told the company had recently moved warehouses and this was causing delays. Fine — problems happen. However, what is completely unacceptable is that they couldn't tell me when my order would be dispatched, let alone when I could expect to receive it.

Instead, I was told to wait for the delivery company to contact me once the item is eventually dispatched. So essentially, I've paid for an item that was supposedly in stock, the promised delivery window has come and gone, and the company can't even give me a dispatch date.

That's not customer service. That's simply leaving the customer in the dark.
What makes this even worse is seeing other Trustpilot reviews reporting exactly the same sort of problems. This clearly doesn't appear to be an isolated incident.

If an item isn't actually available to be dispatched, don't advertise it as being in stock. And if there is a warehouse issue causing delays, have the basic courtesy to tell customers what is happening and give them a realistic timeframe.

I have been left chasing the company for answers and still don't have one.

Extremely poor communication, completely unacceptable fulfilment and a very disappointing customer experience.

Based on my experience so far, I would seriously think twice before ordering from this company again or recommending them

Great customer service! I had a question about one of my orders, and Shivonne was really helpful and advised me on what to do.

I was very disappointed with the lack of communication with my order that was rescheduled a few times, which I ordered earlier this year. I cancelled and received a full refund. This was done without any problems. Pity my order didn't

Driver was lovely and polite and really friendly. Great delivery experience

Very helpful customer service from Rebecca. Went the extra mile to find out exactly where my order was and gave me all the information I needed. Order is delayed but at least I know what’s going on

I called on several occasions and was able to speak to someone who was happy to help, gave clear information and followed up the conversation with an email. It is so refreshing to find a company who actually offers good customer service. Well done and thank you.

If I could give zero stars, I genuinely would.

I placed my order for a bed with Laura James in May, with an expected delivery date of 5th–12th August. That date came and went and, unsurprisingly, no bed arrived. What’s even worse is that I received no communication from Laura James whatsoever to explain the delay.

I have had to repeatedly chase them myself, and I am now a full month past the original delivery date and still have no bed.

After finally getting a response, I was told a week ago that the bed would be resent. A week later? Still nothing. No bed, no tracking information, no update and, once again, I am left chasing them to find out what is going on.

At this point, I genuinely don’t know what is more impressive — how long it takes to send a bed or how difficult Laura James makes it to get a response from customer service.

I completely understand that delays happen. What I cannot understand is taking someone’s money in May, providing an expected delivery date, missing it by an entire month, failing to communicate, and then telling the customer the order will be resent only to seemingly do absolutely nothing for another week.

I have been more than patient, but this has gone far beyond a reasonable delay. I shouldn’t have to spend my time repeatedly emailing a company just to find out where a bed I have already paid for is.

Beautiful-looking website, absolutely shocking customer service.

If you’re considering ordering from Laura James, I would seriously think twice. I certainly won’t be ordering from them again.

The customer service at Laura James is just excellent. Special thanks to Erica and Caleb for helping sort an issue.
I have bought two items from this company now and will definitely purchase again.

Do not buy from this store. Ordered a carpet on July 19, until now havent received my order. 3 times emailed them they only respond by apologizing and saying because they moved to a new warehouse but no clear solution of the issue. They've just kept moving delivery date. Very poor customer service. Beware!!!!!

Absolutely brilliant, great customer service. Erica sorted my order out when it arrived broken and resent and it's absolutely gorgeous 🥰

So happy with service and the product!

I ordered a desk and a chair from Laura James. When they didnt arrive between the estimated delivery dates given I made contact with the company, only to be told that the items arent in stock and it would be another 4 to 6 weeks before I would receive them.
I cancelled my order mid august and am yet to receive a refund. Having to chase up with emails daily and still no joy.
Stay away from this company.

There was a delay in the furniture being sent out (around 3-4weeks later than stated on the website), but the customer service had timely responses back when I sent queries. The furniture itself is beautiful, and there were no problems with the delivery that was arranged. The website time frames given weren’t helpful and this can make you feel mistrusting but I am happy that we kept our order and there have been a lot of positive comments on the furniture.

This review is to thank customer service colleague Cliche Thompson. I had placed two orders with Laura James and because that business is undergoing an internal reorganisation there has been a long delay in receiving the items ordered. All the items were ordered on the 20 July and while I was informed of reasons for the delay of one part of one order I never received any communication whatsoever about the second order. I phoned Laura James and spoke to Cliche who solved my problem straight away. Cliche could see the second order was outstanding and arranged delivery with their courier and I'm hopefully that I will receive delivery in the near future. Thank you Cliçhe for your professional, pleasant and quick service.nj

I bought a bed in 2020 from this company and had some issues after moving ( losing some parts). Regina went above and beyond trying to get me the parts unfortunately we weren’t able to get them but she called me to explain how to get new ones at hardware stores and were so apologetic for not being able to supply the bolts. Considering the bed is 6 years old and is just as good as it was when it was purchased shows how good value their products truly are

The product is brilliant, great quality. But delivery has been a nightmare. originally told at checkout it would be three days has now turned into 8 weeks. Excuse is they have moved warehouse (halfway through the season) and having issues booking delivery. Issue is good weather will be gone by the time the furniture arrives. Have been promised twice, it will be here in two weeks. Lies lies lies. Avoid unless you want to actually get in time for summer 27.

Updated

Laura James ticket number below

Ticket number #719008

I spoke to an assistant two days ago who only continued to tell me there was issues at the warehouse no updates time line. I was promised a call from a manager, still no call back………

another three days on, no reply to this chain, no call back from manager that was promised a week ago

Delivery date promised but delayed without any notification. Apparently they are moving warehouses which is not acceptable. If that is the case do not promise customers with delivery date and take payment, then delay the delivery date without notifying the customer. Very disappointed and will not be ordering again

Helpful, friendly and responsive. Sorted issue quickly.