Beautiful dresses and a lovely 10%…
Beautiful dresses and a lovely 10% discount
They were stunning, loved them.
20 September 2024
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Company details
Written by the company
The concept of Lavaand was sparked from the desire to make beautifully crafted clothes for the everyday woman who wants to add some luxury to her wardrobe. Fashion is slowing down, and we wanted a fashion brand that could offer premium garments that will stand the test of time within your capsule wardrobe. Lavaand is centred around pieces that are unique, with freshness brought through details and prints. With small quantity production and in house design teams, Lavaand offers luxury and limited designs you won't see anywhere else.
Contact info
United Kingdom
- lavaand.com
3.8
Great
6 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great shop
Quick delivery. Beautiful dress that I unfortunately had to return as it didn't suit me, however return managed efficiently. Very helpful and great company to deal with.
18 June 2024
The cart before the horse !
The feedback is being asked even before the item is delivered !!
19 June 2024
Reply from Lavaand
Dear Munish, thank you so much for taking the time to leave us a review on Trustpilot. We always strive to make sure we maintain the best relationships with our customers and are always keen to hear feedback - which is why we always sent out an e-mail just like this one to make sure we’re meeting the high standards we set ourselves and to check everything is ok with your order. However, I can see here that you’ve received one of these emails too early - which I understand can feel frustrating when you haven’t received your order from us yet. We’re taking your feedback on board and are working on our e-mail structure to allow more time for delivery, to ensure you get communication from us once you’ve had a chance to try your pieces on. We’re always incredibly grateful for feedback from our community, and hope that in the future your horse and cart will arrive at the same time! We look forward to hearing your thoughts now your delivery has arrives, and hope that us taking your incredible feedback on board to make real changes to our emails will improve your review of us as a brand.
Sure, here's the corrected version of your sentence:
It would be very helpful to have your feedback on our products and the level of our service.
Thank you.
Excellent customer service!
2 November 2023
Unprompted review
Great customer service and beautiful prints
The customer support was extremely helpful, friendly and quick with responding when I made a mistake while ordering. All of the dresses I tried on looked absolutely beautiful and I found my absolute favorite. After that I wanted to send the other ones back, texted Lavaand and got the return label super quickly.
All in all I would definitely order here again!
12 September 2023
Unprompted review
My sister bought a dress for me months…
My sister bought a dress for me months before my birthday and it was too small for me - the team at lavaand were more than happy to help and changed it for a different style even though it was well outwith the exchange period! New dress is just as gorgeous amazing quality amazing fit and wonderful customer experience which has left me feeling valued
28 August 2023
Unprompted review
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