Lava Art Cosmetic Reviews 1,123

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the foundation, for its quality, natural finish, and effective coverage without feeling heavy or caking. Many people appreciate that the makeup provides a radiant, dewy look and is suitable for various skin types, including mature and sensitive skin. The customer service is frequently highlighted as excellent, with consumers noting the quick response times, helpfulness, and polite demeanor of the support team. However, some customers were not happy with the product, mentioning issues with color matching, pilling on the skin, or lack of lasting coverage. A few other people also felt that the customer service was disappointing, citing slow responses, unhelpful resolutions, or problems with returns and refunds.

What people talk about most

Product

People report positive experiences with product. Many customers express satisfaction with the product... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the team's... See more

Service

Users describe positive interactions with service, highlighting its excellence and efficiency. Many reviewers... See more

Quality

Reviewers mention positive feedback about quality. Many customers express satisfaction with the products,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

Vert good product, it is not full coverage (for those who expect tattoo coverage), it quite well cover blemishes (except big bumps, obviously). Gives natural glowing skin look. My favorite on the mark... See more

Rated 5 out of 5 stars

Super duper, awesome, wonderful and perfect treatment from LavaArt costumer service - as always! 🫶💖 I’ve been a costumer for over 5 years and I’ve ALWAYS been extremely pleased with how fast t... See more

Rated 5 out of 5 stars

Lava Art Cosmetics Support works very smoothly. This time it was France who helped me; quick feedback and I got exactly what I was asking for. Overall the company is reliable with the deliveries and... See more

Rated 5 out of 5 stars

Glow cushion is the best foundation for me. İt covers without looking heavy, and gives a nice and subbtle glove. The support system is good and if you follow the link you get after ordering, it's easy... See more

Rated 5 out of 5 stars

I’ve been a loyal LavaArt customer since before the pandemic—around 2018 or 2019—and I was in love with the product from the very first try! Over the years, I watched prices shift with the changin... See more

Rated 5 out of 5 stars

I love the products that are made with natural ingredients and coverage over the skin is also very good. Feels light on the skin as if no foundation is applied. Gives a good texture after applications... See more

Rated 5 out of 5 stars

I am a mature customer, and I can honestly say I have tried literally hundreds of foundations ranging from the highest end products through to pharmacy and supermarket brands just to be disappointed o... See more

Rated 5 out of 5 stars

Great product and great customer service. I just ordered my second foundation compact. I had emailed a question for customer service and they responded so promptly. My second order is already on its... See more

Rated 5 out of 5 stars

It's always nice to get back to a product when you know that you are seen and being answered with much ease and quick reply from team Lavaart.. Special thanks to Beatrice for being so accommodating... See more

Rated 5 out of 5 stars

I first ordered fondation and was satisfied then ordered a subscription, but found out that I didn't have time to use it up before the next shipment. I contacted them and cancelled my subscription. It... See more

Rated 5 out of 5 stars

The product didn't work that well for me. Colour was off and it was pilling on my skin. However customer service was very good and they cancelled my subscription immediately upon request and sent a co... See more

Rated 5 out of 5 stars

Good product which I really enjoy. The customer service is excellent and I speak from both the smooth way and when problems occurs and they have always solved and taken care of all the issues along... See more

Rated 1 out of 5 stars

Pathetic customer service. Wanted to return product it’s been 4 days no reply with help. Why you need to contact the support team for return. So you can get frustrated right. Requested to cancel membe... See more

Company replied

Rated 5 out of 5 stars

I am in LOVE with this makeup! From the moment I applied it, I could tell the quality was top-tier. It blends beautifully, feels lightweight on my skin, and looks flawless for hours. It doesn’t... See more

Rated 5 out of 5 stars

I've been buying their products for a while now and I've always been satisfied. Customer service responds quickly to my questions and I'm always happy. I highly recommend both their products and their... See more

Rated 5 out of 5 stars

The awsesome help and the little extra from Beatrice. My package was lost and there was nothing they could do, but she solved it, took the time, made the effort and made sure that it got resent to me... See more

Rated 5 out of 5 stars

I have been using Lavaart cosmetics for about 2 years now. Love my foundation and the powder to finish my look. I look younger and feel like I'm not wearing makeup. I love the concealer too! Product i... See more

Rated 5 out of 5 stars

I am so pleased with my product. I have sensitive skin and the glow cushion helps my skin look and feel great. The costumer service are fast and super helpful too if I have questions or need anything... See more

Rated 5 out of 5 stars

Good customer service, but not so good product (compact cushion). Even with a good primer and settingspray, the coverage didnt last for long. Sadly, because the color was perfect.

Rated 5 out of 5 stars

Amazing costumer service, it's always a pleasure to speak with them. France has been very helpful to help and inform me about my order. Thank you for a service you can barely find these days 🤍🤗🌸

Rated 5 out of 5 stars

Very understanding company who fixed a credit problem to my advantage. Will continue using their products as it suits my skin and skin tone.

Rated 1 out of 5 stars

I have purchased lava art products for nearly 4 years. Love the products but their customer service is very disappointing. I went to buy product on their 50% discount... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer support! Fast email response, even over the weekend! Love this product. Provides a fresh glow for my 50+ years, light and not cakey but still great coverage. Thanks!

Rated 5 out of 5 stars

I have a subscription and wanted to change my order to another shade. Beatrice was extremely helpful and the response was very quick considering it was a public holiday. I love this product.

Rated 5 out of 5 stars

I tried the product and it seems very good, but found out it was not for my skin. They were incredibly helpful and cancelled my subscription right away. Great customer service and definitely a good pr... See more

Rated 5 out of 5 stars

The lava art Glove Cushion is the best foundation i've ever tried. İt makes my skin radiant. The support service is excellent.

Rated 5 out of 5 stars

I had to skip a month in my foundation subscription..and emailed to resume shipments. Immediate response! Gladys took immediate care to resume shipments and was incredibly polite as well! Great servic... See more

Rated 5 out of 5 stars

Quick and pleasant customer-service, always willing tog help in any way possible. Lovely products!!!! Delivery to your door, perfect!!

Rated 5 out of 5 stars

The service is fantastic! So quick to respond to any request on mail, really polite and the product is my favourite foundation yet! Highly recommend!

Rated 5 out of 5 stars

Absolutely the best foundation I have ever tried! Im 52 with pores and wrinkles so the correct foundation is very important… need to look younger, not older … and the customer service is excellent.

Rated 5 out of 5 stars

A very good product. I have used Lava art cushion for some time and it is a very nice foundation, it covers very well, is lightweight on the skin and i did find a colour which suited my skin tone. I h... See more

Rated 5 out of 5 stars

I want to thank the Lava Art team. First of all, their product is fantastic. I had a monthly subscription, but I'm moving to South Africa and I asked them for a few changes. They were very accommodati... See more

Rated 5 out of 5 stars

They provided good service and responded quickly if you had any questions. I also love the product that I purchased,it's very gentle to my sensitive skin and I always look fresh. Thank you!

Rated 5 out of 5 stars

Fast response and very positive. Loved this product the first time I used it, and now back for more. Customer service is fast, super positive, and helpful.

Rated 5 out of 5 stars

The service is very good. If I send question to support they answer quick and informative. I love my foundation very much. Give me a natural look.

Rated 5 out of 5 stars

Really top class of support, help and service! Very fast response! Also a fantastic cushion foundation. I highly recommend!

Rated 1 out of 5 stars

NO - Do not buy from this company. Zero minus ten!!! I ordered ONE (I am white skinned so light colour) and they sent me two refills, curiously since I am white skinned my refills were a very very... See more

Company replied

Rated 5 out of 5 stars

No strange experiences. Very good service! It’was no problem to pause the subscription, as long as you do it on time. I am so happy with the product, and have been using it for many years. I usually... See more

Rated 5 out of 5 stars

Great products and an excellent customer service. Quick and nice replies on questions you may have.

Rated 5 out of 5 stars

Excellent service from Gladys! Fast and accurate help to my question. Regards from Linda

Rated 1 out of 5 stars

Absolute garbage! This is literally the worst foundation I have ever used! The color is way off from what I chose and it is so light. I still give it a try just to see about the quality. Not only did... See more

Company replied

Rated 5 out of 5 stars

Love this make up. My emails were answered promptly due to an out of stock item. Gladys was amazing , very helpful. I highly recommend this gorgeous make-up.

Rated 5 out of 5 stars

This lava art foundation is the best of covering my roscea. I really recomant.

Rated 5 out of 5 stars

My package got lost in the mail, but France at costumer service helped me all the way. Super happy with the service they provided. And great products!

Rated 5 out of 5 stars

Beautiful page with amazing offers! Moreover, the customer service is extremely helpful and super quick to respond.

Rated 3 out of 5 stars

I recently used Lava Art Cosmetics, and I'm pleased with the items overall. The foundation gives the complexion a really natural, healthy glow without being oily or heavy, and it feels light on the s... See more

Rated 5 out of 5 stars

Great product.I have yoused Lava art in 7 years and is very pleased. Great service. If there is any problem with your order you get help fast.


Company details

  1. Cosmetics shop

Written by the company

Hello, thank you for considering to review us. __________________________________________ If you have a good experience we would love that you share with others. __________________________________________ If you dont have a good experience - We would love to get a chance to fix this. __________________________________________ Please contact us on support@lavaart.com so we can help you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Subscription problem

I was added to a subscription without my knowledge, even though I did not select that option during the purchase. If there was any mention of it, it must have been hidden in fine print, as I never received any confirmation that I had been subscribed or anything that would have allowed me to prevent this.
The following month, money was taken from my account without my knowledge. As soon as I received the payment confirmation email, I immediately contacted them to stop it and to cancel the shipment. However, they claimed that this was not possible and that the product had already been sent.
That said, I never received any tracking number or any proof that the product was actually shipped.
Because of this experience, I cannot recommend the way this company does business.

13 April 2026
Unprompted review
Lava Art Cosmetic logo

Reply from Lava Art Cosmetic

Hello Sanja,

Thank you for your feedback but to clarify, customers are clearly presented with two options on the product page: “SUBSCRIBE AND SAVE” or “ONE-TIME PURCHASE.”

⚠️ This is not hidden in fine print, but shown directly on the PRODUCT PAGE and must be actively SELECTED in order to proceed. Our active subscribers can attest to this.

In addition, upon check-out, it will show "MONTHLY SUBSCRIPTION" and an order confirmation email is automatically sent immediately after purchase, which clearly states that a subscription has been created. This serves as a second confirmation of the selected option.

Regarding your concern about the shipment: once an order has been processed and dispatched, it is no longer possible to cancel it. This is standard for most e-commerce operations. Shipments in Norway are delivered as letters to your mailbox, therefore there is no tracking available.

We understand that subscription models can sometimes be overlooked if not reviewed carefully during checkout. However, based on our system records, the subscription was actively selected and confirmed twice during the purchase process.

Rated 5 out of 5 stars

Finally got help with my issue…

Finally got help with my issue after almost half a year.....Beatrice finally showed up and cut the crap of long emails back and forth and the slowest progression of a simple case I have ever experienced.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service provided when I emailed to ask that my subscription be shipped every other month rather than every month. I love the product and their customer service!

21 March 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic customer service

Pathetic customer service. Wanted to return product it’s been 4 days no reply with help. Why you need to contact the support team for return. So you can get frustrated right. Requested to cancel membership still no response. Feeling of getting scammed

12 March 2026
Unprompted review
Lava Art Cosmetic logo

Reply from Lava Art Cosmetic

Hi SIMARDEEP,

We can see that you placed a FREE product trial order on January 30. As clearly stated during checkout, this trial includes an automatically created subscription, which can be cancelled anytime before the next shipment.

Regarding returns, customers are required to contact our support team so we can provide the correct instructions and monitor the case properly rather than relying solely on automated systems. 🙌

Your subscription has been CANCELLED. ✔️ While this was not confirmed earlier by the agent you initially spoke with, it has been processed on our end.

We have also already provided the return instructions and return address via email, and these are available on our website as well. Please note that we do not provide return labels. Once the package is returned and received at our facility, we can process a refund minus the 15 USD return fee, as the subscription package was shipped correctly according to the terms accepted at checkout.

Our sincerest apologies for any frustration, as that is certainly not the experience we want for our customers. At the same time, we hope it clarifies that the order and subscription were handled according to the terms shown at checkout, and our team has provided the necessary steps to resolve the matter.

Rated 5 out of 5 stars

Good service and customer support

Good service and customer support. There were some issues with the delivery and the invoice, but I received clear information and quick responses. I love the product and can truly recommend it.

10 March 2026
Unprompted review

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