Cheap quality made. They said they have to make the dress to be modified for a hundred something dollars on top of the price but actually they are liars. Very very bad packaging. Laveliya Austral... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Do Not buy from this site. Their returns or cancellation policy is scary. You will never get the full refund. I just realised immediately after ordering and prepared to take the 90% refund hit (messag... See more
Company replied
This company is on the internet as a UK company with a co.uk address. Its products are produced in China and the customer is unable to make a return. I ordered a dress which didn’t fit and was offered... See more
Company replied
I purchased a cabernet color dress with a tan showing zipper throughout the back of dress. Making it cheap, not elegant and unflattering looking. Read the fine print as it is a China based website m... See more
Company replied
Company details
Written by the company
Laveliya is an online store specializing in made-to-order and ready-to-wear dresses for life’s most important occasions, including prom, bridesmaid, evening, and formal events. We focus on offering a wide range of styles at accessible prices, with customization options to help each customer find the right fit. Our goal is to make elegant, well-crafted dresses available to more people without compromising on quality or design. At Laveliya, we are committed to improving our products and service based on customer feedback, and we strive to provide a reliable and transparent shopping experience.
Contact info
United States
- service@laveliya.com
- laveliya.com
1.8
Poor
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sizing is not accurate - Very bad return policy
Sizing is not accurate. Return policy is the worst… you pay to return item and they only give you 15% of purchase price back.
13 January 2025
Unprompted review
Reply from laveliya.com
Dear customer,
Thank you for your feedback and for bringing this to our attention.
We are so sorry to hear of your less than satisfactory experience with the product and service and hope you will accept our sincerest apologies.
Regarding the issues you mentioned, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it?
Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding.
Best regards,
Laveliya Customer Service Center
DIRTY DRESS (BLOOD) AND NON FUCTIONAL BRIDAL DRESS!!
ABSOLUTELY SHOCKED. They sent a dress with a BLOOD stain, smelling like PERIOD BLOOD. The other one's zipper was broken, and it's my bridal dress!! I tell them that it's okay because they already sent me one good dress, but when I tell them to return those two dresses and give me CLEAN FUNCTIONAL ones, it is a literal fight!! They tell me they I shouldve sent the return request within 14 days, AND I ACTUALLY DID
However, AFTER the 14 days they ask me for additional photos, I send them, and then they say that it is too late???
I should've listened to the reviews, FLEW AWAY FROM THIS COMPANY.
21 December 2024
Unprompted review
Reply from laveliya.com
Dear customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Best regards,
Laveliya Customer Service Center
If I could rate a zero
If I could rate a zero, I would. I ordered a wedding dress that looks nothing like the pictures.
To sum it all up, after 26 emails and negotiation... I ended up with a 80% refund which equals 154 of the $200, I spent on my piece of crap dress... Do yourself a favor and visit Vows in Columbia Missouri ask for Tori, the owner who will not make you feel anything less than a princess no matter what your budget.
8 December 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Best regards,
Laveliya Customer Service Center
This company is a scam
This company is a scam. Do not even try getting refunds from this company.
5 December 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
Refuses to Accept a Return
Ordered a dress (not custom fit) and it is too large. The company will not provide the information needed to return the dress. We had to send them pictures to prove the dress does not fit, but they still will not allow us to return it. Our first reach out to them was within 3 business days of receipt of the dress.
22 November 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Best regards,
Laveliya Customer Service Center
DO NOT PURCHASE from this website
DO NOT PURCHASE from this website. I wish I had visited trustpilot before I purchased. I ordered a wedding dress from them and it looks nothing like the photo. I requested a refund as soon as I received the package from DHL and opened it.
I literally just got the package and wrote them to advise on where I should return to get my FULL REFUND. Not even an hour later and they are requesting the following information before informing me on how to return:
We kindly request that you provide us with the following photos(Skip if photos have been sent):
1. Photos of the products clearly showing the issues mentioned (must be provided).
2. Photos of clear plastic bags with stickers.
3. Photos of the package with the shipping label visible.
Then this is the response I received from the company after sending the photos they requested:
I understand that you would like to return the item. In accordance with our return policy, the cost of returns will be borne by the customer. Considering the return shipping fee is expensive, and reduces your return hassles, we would like to offer you two alternative solutions:
Option 1: Partial Refund
- Refund 15% of the original purchase price of the product.
- Keep the item for other events, alterations, or resale.
Option 2: Gift Card - Discount Code for Your Next Order
- Receive a discount off your next order, equivalent to 30% of the original purchase price of the current product.
- Keep the item for other events, alterations, or resale.
- For details on gift card policies, please refer to our Return Policy.
SCAM ALERT!!!
24 November 2024
Unprompted review
Reply from laveliya.com
Dear customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Best regards,
Laveliya Customer Service Center
DO NOT ORDER FROM THIS SCAMMING…
DO NOT ORDER FROM THIS SCAMMING SITE!!!! I WOULDNT EVEN GIVE ONE STAR!!!!
my mom ordered a dress from here (well i ordered it for her) i ordered a size up to make sure it fitted it came and it was tiny! nothing like it was on the photo! i’ve emailed 3 times to say she wants a full refund and they won’t give it! robbing a pensioner! disgusting! £130 is a hell of a lot of money this day & age! and they are making it so difficult to get our money back. can’t just imagine how many people they have done is to SCAMMERS
25 November 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
DO NOT order from this site
DO NOT order from this site. I am having the same similiar experience as most. The dress is not sized properly, I have to return it. They will not give you a refund and they just want to offer percentages and gift cards. Something very wrong. This site should be shut down.
5 November 2024
Unprompted review
Reply from laveliya.com
Dear customer,
We are so sorry to hear of your less than satisfactory experience with our product and service. We have thoroughly reviewed your recent complaint regarding dress size. We understand how frustrating this must have been for you, and sincerely apologize for any inconvenience it may have brought to you.
All standards size dresses are made according to the size chart which we listed on the website. Also we have listed measurements guide on the website to make sure every customer can choose the most suitable size.
Regarding the issue you mentioned, our customer support team has reached a final solution with you in the email. If you have any further concerns, please please feel free to contact us. Your feedback is invaluable in helping us improve our products and services.
Best regards,
Laveliya Customer Service Center
DO NOT ORDER FROM THIS WEBSITE
DO NOT ORDER FROM THIS WEBSITE. Dresses look nothing like the photo, and are refusing to return a standard size dress even though there website states differently.
11 November 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
Thank you for your feedback. We understand your concerns and want to assure you that all our dresses are photographed directly from our actual products. We aim to provide clear, honest visuals so you know exactly what to expect.
If there’s any issue with your order, please reach out to our customer service team at service@laveliya.com, and they’ll be happy to assist you further.
Warm regards,
Laveliya Customer Service Center
I was scammed
I was deceived for 2000 Norwegian crowns, demanding another 900 because I was allegedly underage, and also that Norwegian customs considered that this parcel should be more expensive. As a result, I was scammed and they haven’t responded for the third day!!!
23 October 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
DON’T IGNORE THE NEGATIVE REVIEWS
I wish I read the reviews for this company. Unfortunately, I only looked at the reviews on the company’s website. I ordered a dress, received it yesterday and I was cheaply made and did not fit me at all despite me choosing the correct size. I emailed them requesting to return the dress and they only allow 15% reimbursement and tell me that the shipping is expensive. I will not return the dress as I will be at a deficit on this purchase, I will simply trash it. AVOID THIS COMPANY. Try Amazon if you want something less expensive; at least they allow returns.
15 October 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
Avoid this company as much as you can
Avoid this company as much as you can, it does seem like a scam. I ordered a wedding dress off this site as I found one I really liked and it came but looks really cheap, not made well at all. Trying to get a refund back but they don’t seem to be having it. All they want to do is just keep asking questions about the dress when I’ve simply said I don’t like the dress, it doesn’t suit my body and they are still dragging it out. Doesn’t like look I’m going to be getting my money back and don’t want people to be in the same situation as me as weddings are expensive as it is. I should have looked at the reviews before purchasing!! I will be filing a law suit for this.
10 October 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
Poor construction; No option for "try-on" dress
The company does not offer try-on dresses for style and sizing and does not allow you to order more than one dress for this purpose as well. I had to pick one and when it arrived it was not made well. The tulle was cut crookedly in many places, the sequins was not attached well and was falling off. It made the construction look very cheap. It took almost a month to arrive and when I tried to return it they would not accept saying it was past the 14 days. I would never purchase from this company again.
10 October 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
Charged my account for 4 dresses
Charged my account for 4 dresses. Never sent any dresses. Sent me an email asking if I intended to keep all of the dresses? I responded, they never responded back. This is a foreign site that takes forever to deliver. They say they “custom make” each dress, which is BS because I have seen their dresses on other sites. Also they charge you a fortune for returns. Seems to be a fraud site.
5 October 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
Leveilya
I ordered a dress from this company, the dress arrived but it didn't look right on me, I emailed the company they sent back an email stating I can get a 15% refund or 30% gift voucher and keep the dress what good is a dress that doesn't fit, I then measured the dress the bust was 5" smaller the hips 2" smaller I contacted them with photos showing measurements, I also sent them a copy and paste message about their return policies stating if the dress is 1" out I can get alterations done and send the bill to them , I wanted to return the dress but was not sent a return form and have no idea where to send it to , I have sent about 6 emails to them but no response The dress was for a very special event and I have not time to order another one from another company
This company does not care about customer care 1) the order stated the measurements that the dress would be , but they were smaller by 5"
2) no reply to email
3)emailed the address that PayPal paid money to no reply
I am a pensioner and the dress was expensive I can't afford to spend more money on another dress , the one I got is not fit for purpose, and I can't afford to have it altered
This company needs to be avoided at all cost, they do not care about their customers, I believe the email I did receive was just a generic email they sent out
17 September 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
Even the return/credit address is fake!
And here is another piece of proof they are a total scam. Once I learned it cost more to return the dress than the dress itself - because the return address is in China - and that information is not included on their website I accepted a 40% credit instead of paying for the return TO CHINA. The return hit my credit card today and it's from Paris, France! This is a total rip off company. Don't be fooled!!~
30 September 2024
Unprompted review
Reply from laveliya.com
Dear customer,
Thank you for your feedback and for bringing this to our attention.
We are so sorry to hear of your less than satisfactory experience with product and service and hope you will accept our sincerest apologies.
Regarding your mentioned issues, we will check and get back to you soon. Could you please provide us with your order number and any additional information about it?
Once again, we sincerely apologize for the inconvenience we caused and beg for your pardon and understanding.
Best regards,
Laveliya Customer Service Center
I bought a dress
I bought a dress, and I don't recommend that anyone buy in this store. I will post on all social networks and open complaints so that this store closes and never deceive anyone again.
The dress came with the wrong size with loose threads low quality fabrics I thought it would be an elastic satin came a tablecloth fabric not to mention the crooked cut, the company treated me with disregard asked me for the proofs I sent all the proofs and they simply told me that they do not accept returns and there is no refund that could only refund me 10% of the amount this is a tremendous absurdity this company is cheating and opportunistic I go after my rights.
I will open lawsuits, complaints and everything I have the right to do
I want my money back and the address so I can send back this tablecloth that they think is a dress
19 September 2024
Unprompted review
Reply from laveliya.com
Dear customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Best regards,
Laveliya Customer Service Center
Horrible experience
Horrible experience. First they are not honest about their return policy. They only offer 15percent back and 30percent if you want a gift card. The quality of the dress is horrible. Halloween customs are better quality. The dresses dont look like the website. Dont waste your time or money they are a scam
25 September 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
Very unresponsive I bought a dress…
Very unresponsive I bought a dress attempting to return it and heard nothing back
13 September 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
⚠️DON’T PURCHASE FROM LAVELIYA
ZERO STARS for customer service! I found a wedding dress I LOVED (Sheath V-neck Appliqués Lace Sweep Train Charmeuse Wedding Dress #HW230267). I was pleased with the quality of the different fabrics, HOWEVER the dress I received was incorrectly made. It was made with tan mesh and bra pads instead of both being white (as clearly visible in the listing photos), and the back neckline line was too high. I contacted the company about the defective issues and they offered me two (ridiculous) options: 1. a 15% refund and suggested I “keep the item for another event”— (It’s a wedding dress!!), sell it or alter it, or 2. receive a 30% discount code on a future purchase! What?!
To alter the dress, all the appliqués would have to be removed and reapplied once the correct mesh color was added! Then, the seamstress would have to find, buy and insert the correct color, size and shape bra pads, and remove the extra inches of material on the back of the dress! This would cost more than I paid for the dress, which clearly makes no financial sense!
They tried discouraging me from returning the product as it “can be very expensive”. I asked for the exact return address so that I could calculate my exact shipping cost, and the company REFUSES to provide it. Instead they offered another absurd recommendation: 1. a 30% refund and again, keep the dress for another event (REALLY?!), alter or sell it, or 2. receive a 60% off discount code for a future purchase. (You messed up my first order and are not providing me with the return shipping address and you want me to place more faith in your company and order something else…?!)
If neither of those options were accepted they said they’d only refund 85% off the original purchase price due to a 15% restocking fee! And again, they’ve still failed to provide the return address. Furthermore, this where they are hoping the consumer is “naive” as they only refund the money AFTER they receive the dress! So, I’d ship my dress back to whatever address Laveliya would FINALLY provide but it becomes un-trackable once it leaves the US and they can claim they never received it/it was damaged and deny my refund?! Then I’d be out of a dress and my money?! I think not!
Finally, in a last ditch effort to evade being accountable, my email correspondence was forwarded to a different (I’m assuming higher level) customer service rep who claims (all of a sudden) that the dress mesh is actually brown but it’s not immediately obvious because of the model’s skin tone. (FYI: I’m the same skin tone as the model!) If this were the case it would been stated in the very first email exchange! It also doesn’t address the bra pad and back neckline issues! And when I showed them a screenshot from their website saying that defective products are entitled to a full refund they effectively ceased all communication, which up until this point was on average every few hours or so!
No exchange (very risky)!
No refund!
No return address!
No communication!
No accountability!
12 September 2024
Unprompted review
Reply from laveliya.com
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Center
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