Lavenderskyhealth Reviews 

142
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and support teams for being exceptionally friendly, knowledgeable, and always ready to guide individuals through every step of their health journey with deep empathy. People genuinely love how quickly providers reply to inquiries, noting that the entire communication process remains smooth, highly professional, and remarkably comforting from the very beginning. Some reviewers were not happy with product effectiveness, mentioning that specific medication options felt weak or completely failed to produce the desired results compared to previous treatments. A few consumers also experienced frustrating delays and slow replies when trying to resolve concerns through the portal.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently kind, professional, and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt responses and exceptional... See more

Customer service

Customers report positive experiences with customer service, highlighting that team members are kind,... See more

Response time

Reviewers express great satisfaction with response times, frequently highlighting fast replies to emails and... See more

Product

Clients share ambiguous opinions on product experiences, highlighting a wide range of outcomes. On one hand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a patient with LSH since Mid 2024. I had to pause briefly due to an unexpected pregnancy. I returned to my weight loss journey and am down 90lbs since March. If you’re undecided on GLP-1,... See more

Company replied

Rated 5 out of 5 stars

After bouncing around a few other medspa experiences for GLP-1 medication, I stumbled upon Lavender Sky. What a breath of fresh air! Quick response times from the team, transparent (and affordable!) p... See more

Company replied

Rated 5 out of 5 stars

Booking a consultation was very easy. Dr. Cole called me at the appointed time, was familiar with the medical information I sent in, and was very easy to talk to. She answered all questions I had and... See more

Company replied

Rated 5 out of 5 stars

I have used LSH for three months and couldn't be happier. The support is present and responsive, but not overbearing. The website is so informative I rarely need to contact customer service. The on... See more

Company replied


Company details

  1. Weight-Loss Service
  2. Fitness and nutrition
  3. Medical Group
  4. Online Prescription Medication Vendor
  5. Wellness Programme

Written by the company

At Lavender Sky Health, we’re redefining telehealth weight management by pairing licensed medical expertise with convenient, at-home clinical care. Our streamlined three-step process—sign up online, consult virtually with a provider, and receive personalized treatment delivered directly to your door—ensures you can focus on your health goals without ever leaving home. We offer a comprehensive suite of wellness treatments designed to support sustainable results and overall vitality. Our core therapies include GLP-1 agonists for evidence-based weight loss, amino acid and lipotropic boosters (MIC), B-vitamin injections, antioxidant glutathione, NAD+ rejuvenation therapy, and peptide support. Beyond medications, our services extend to personalized health coaching and in-home wellness labs, giving you data-driven insights and motivational guidance every step of the way. We partner with trusted pharmacies nationwide, offer clear transparent pricing, and provide flexible follow-up consultations to fine-tune your plan. Whether you’re beginning your weight-loss journey or seeking long-term maintenance, our commitment to compassionate care, real-time support, and proven protocols makes achieving lasting change both simple and sustainable. Join thousands of satisfied patients and make today the first step toward your healthiest tomorrow.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

142 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(142)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Money down the drain?

I paid invoice on April 22nd and on May 5th no information at all on my shipment and no customer service email response.

22 April 2025
Unprompted review
Lavenderskyhealth logo

Reply from Lavenderskyhealth

Hi Ria, we are sorry that you had a negative experience with LSH. We would like the opportunity to address your concerns and hopefully win your trust back. Please reach out to patientsupport@lavenderskyhealth.com so we can speak directly. Thank you!

Sincerely,
The Lavender Sky Health Team

Rated 5 out of 5 stars

My experience with them has been very pleasant

My experience with them has been very pleasant. Zero issues, everything went very smooth. Think Seal Team Six on online health care

24 April 2025
Unprompted review
Lavenderskyhealth logo

Reply from Lavenderskyhealth

Thank you for the kind words!! We appreciate you taking the time to leave such a flattering review, and proud to serve as your special ops team for online care.

Rated 1 out of 5 stars

Waited 3 weeks and then cancelled

I placed an order almost 3 weeks ago. Waited patiently to receive my order but didn’t hear anything. I finally reached out to customer support and they did not respond. I tried again and only then did they tell me they couldn’t fulfill my order and cancelled my order. I don’t know why they would take my order in the first place, or why they couldn’t have told me long before now, but I had to contact customer support twice.

13 April 2025
Unprompted review
Rated 1 out of 5 stars

I reported fraudulent activity…

I reported fraudulent activity associated with my bank account to purchase something from this company. Their response? "There's really nothing we can do. I hope you contacted your bank and cancelled your card". What a joke; only a scam of a company would refuse to take any action regarding fraud.

6 April 2025
Unprompted review
Rated 1 out of 5 stars

I am extremely leary of a one star…

I am extremely leary of a one star review followed by a 5 star review. The 5 star is typically from someone associated with the company to keep their ratings up and/or a paid review. Its an all too common practice with these scammy companies. To date, I have paid them over $500 and haven't received a call, nor product. I guess I will filing a scam complaint with my credit card company!

10 March 2025
Unprompted review
Rated 1 out of 5 stars

Would Give A Negative Review If Possible!

If I could give less then one star I would. I placed an order with them and received it. On my first injection the needle bent. I wrote them a letter and sent photo. Almost a week has gone by and have not heard from them. I spent approximately $70 on intake form and $400 for shipment. What a waste. Stay away from this company.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

LSH is a great telehealth establishment! Compared to the last two telehealth companies I tried both and were a big disappointment(MEDVI AND Weight CARE) they were misleading, unprofessional and a joke! From the start at LSH to the tirz being delivered to my front door took only 5 days. I started by paying the one time fee of 65 for the first consult on the 19th of Feb ‘25, the next morning at 8:30 I received a call from Christina The call was simple and to the point. She was very nice. Today the 25th I received my package of tirz. The communication is very easy. They didn’t leave me in the dust. It was not stressful at all. I wish I found LSH sooner. I don’t know what is happening with this lawsuit drama but I hope to stay on with LSH. Even if Eli Lilly has different doses in vial forms now. I will choose to stay with LSH. Thank you LSH. I Hope to stay with your establishment through my weight loss journey.

25 February 2025
Unprompted review
Rated 1 out of 5 stars

I was hired as a provider at Lavender…

I was hired as a provider at Lavender Sky Health. They provided absolutely no training, just sent some videos the medical director put together last minute after I mentioned concern for having patients scheduled with me without receiving training. They then packed my first day with back to back patients after telling me Id start “slow” and provided no support. I would not trust this company to safely prescribe medications.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

The best for my health telehealth with Care

This is the best company they’re the best telehealth company, especially on a weight loss journey. They have been so responsive so informative, caring reaching out via text message or phone call or email. They are the best. I have had many companies since January. I would never change I would never go to another company this company the people they have working for them simply the best.

17 July 2024
Unprompted review
Rated 1 out of 5 stars

Wouldn't recommend LSH to anyone

Unfortunately, my experience with Lavender Sky Health left a lot to be desired, leaving me unable to recommend them to anyone. I had belonged to another telehealth program and switched to LSH before the Oct 2nd fiasco from Ely Lily. It took LSH a month to figure out what they were going to do, and even longer for Red Rock pharmacy to decide if they were going to continue service LSH patients. During this time I received ZERO communication and missed getting my refill because of my unfortunate choice to use LSH.
I really wanted to like LSH as they are woman-owned owned but I am super disappointed at their lack of movement and communication. While other telehealth companies never ceased care for their patients, LSH left theirs hanging.

25 October 2024
Unprompted review
Rated 2 out of 5 stars

Fraudulent company

I paid the 65 fee they requested and they denied they received it even though my bank verified they did. This is an update of my previous review. Patient Support finally contacted me after I requested a refund and admitted they did receive the money. They then proceeded to tell me that they couldn't refund my money because I had used the E Consult services when I literally never discussed anything other than the confusion over the additional 65 they were requesting not the plan,treatment or information regarding the medication at all. They then said I had an unpaid overdue invoice that up until 5 in the evening there was no invoices posted. My opinion after I requested the refund they pushed the person I was supposed to Consult with to issue the invoice and they marked an invoice they literally issued yesterday as past due. Still not sure they can be trusted at this point

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Lavender Sky Health: ONE GREAT COMPANY!

I am very happy with Lavender Sky Health. In a provider I look at pricing and customer service. I did extensive research and found their pricing to be comparable or lower than others with great reviews. Their customer service is beyond OUTSTANDING! They respond within a day. I would highly recommend Lavender Sky Health for weight loss medications.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Cannot get LSH to respond to my emails

Cannot get LSH to respond to my emails, the pharmacy emailed me 3 days ago stating the medication was out of stock, I have emailed LSH twice with no communication back from them, just want my money back at this point, will have to dispute my payment with my credit card company at this point, don't trust LSH

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience with LSH!

I love LSH! Staff is responsive to any and all questions, and they’re super quick! I love that you get to choose which pharmacy you can order from. They have such great prices as well. I have had such a great experience with them, I can’t say enough good things!

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Lavender Sky Health has been fantastic!

Lavender Sky Health has been fantastic from the start! Their onboarding process is incredibly quick and efficient, making it easy to get started without any hassle. I love that they give you the flexibility to choose which pharmacy you want your medications to come from.

In addition to GLP-1s, they offer a great variety of wellness injections that you can add to your plan if you’re interested. I’ve also found their Facebook support group to be a wonderful resource—well-moderated, always positive, and focused on staying on topic.

What really sets them apart is their commitment to passing on savings to patients. Whenever they negotiate better rates for medications, they make sure to share those savings with us. Highly recommend Lavender Sky Health!

19 June 2024
Unprompted review
Rated 1 out of 5 stars

Nothing received and no refund

Their site has issues and the font is light and hard to read. There was a problem with my registration and I reached out immediately. They did not respond but they immediately charged me money. I never got a consult. They wouldn’t refund the money after 3 requests. I couldn’t even access the portal.

15 July 2024
Unprompted review

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