Not very pleasant shopping experience this time
1. No reply from online customer service
2. Slow in delivery.
3. I am still waiting for my order while writing this review

Reply from Lavunett
Dear Yao Yan,
Thank you for your honest feedback. We deeply apologize for the inconvenience you’ve experienced. At Lavunett, we pride ourselves on offering high-quality, eco-friendly glasses and sunglasses at disruptive prices, while also giving back by donating a pair of glasses to someone in need for every pair sold.
We understand your frustration with the delay in delivery and the lack of communication from our customer service. Recently, our incredible success and high demand have led to some unexpected challenges, including the need to reorder certain popular pairs. This, unfortunately, resulted in a delay in shipping your order, for which we sincerely apologise.
It is also important to mention that we noticed you missed writing a positive review for your past order, where you had a pleasant shopping experience. Using this platform to punish us for this one unfortunate incident is truly sad for us, especially considering our consistent efforts to deliver quality and kindness in every pair we sell.
Our goal is to ensure every customer has a pleasant shopping experience, and we regret that we fell short this time. We have taken steps to improve our customer service responsiveness and streamline our shipping process to better handle the increased demand.
We truly value your support and appreciate your patience. We hope that once you receive your glasses, you will find them worth the wait, given their quality and the positive impact your purchase has on someone in need.
Thank you for bringing this to our attention. We are committed to making things right and improving our service for the future.
Warm regards,
The Lavunett Team
NB : Your glasses has been shipped and an email with all the details has been sent to you recently.
