Lavunett Reviews 143

TrustScore 3 out of 5

3.0

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Company details

  1. Optician
  2. Fashion accessories shop
  3. Glasses store
  4. Sunglasses shop

Written by the company

Lavunett is a purveyor and retailer of high-quality eyeglasses and sunglasses starting at €98 including prescription lenses. We also offer free shipping and returns in Europe. You could also try 4 frames for 4 days at home and for free. Plus, for every pair sold, a pair is distributed to someone in need.


Contact info

3.0

Average

TrustScore 3 out of 5

143 reviews

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Rated 2 out of 5 stars

Not very pleasant shopping experience this time

1. No reply from online customer service
2. Slow in delivery.
3. I am still waiting for my order while writing this review

17 May 2024
Unprompted review
Lavunett logo

Reply from Lavunett

Dear Yao Yan,

Thank you for your honest feedback. We deeply apologize for the inconvenience you’ve experienced. At Lavunett, we pride ourselves on offering high-quality, eco-friendly glasses and sunglasses at disruptive prices, while also giving back by donating a pair of glasses to someone in need for every pair sold.

We understand your frustration with the delay in delivery and the lack of communication from our customer service. Recently, our incredible success and high demand have led to some unexpected challenges, including the need to reorder certain popular pairs. This, unfortunately, resulted in a delay in shipping your order, for which we sincerely apologise.

It is also important to mention that we noticed you missed writing a positive review for your past order, where you had a pleasant shopping experience. Using this platform to punish us for this one unfortunate incident is truly sad for us, especially considering our consistent efforts to deliver quality and kindness in every pair we sell.

Our goal is to ensure every customer has a pleasant shopping experience, and we regret that we fell short this time. We have taken steps to improve our customer service responsiveness and streamline our shipping process to better handle the increased demand.

We truly value your support and appreciate your patience. We hope that once you receive your glasses, you will find them worth the wait, given their quality and the positive impact your purchase has on someone in need.

Thank you for bringing this to our attention. We are committed to making things right and improving our service for the future.

Warm regards,

The Lavunett Team

NB : Your glasses has been shipped and an email with all the details has been sent to you recently.

Rated 5 out of 5 stars

a Virtuosos glasses…

I am very satisfied with the Lavunett services.
The Watson design is particularly unique and reinforces one’s style. These sunglasses are worn effortlessly and the frame is comfortable.
I highly recommend the product !

23 September 2022
Unprompted review
Rated 5 out of 5 stars

Satisfied

Lovely glasses, beautiful packaging, great service & affordable price.

19 October 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Service and Product

I bought the Joshua blue light glasses from Lavunett a week ago, and I can honestly say it has been life changing. If you spend a day without wearing the glasses, you will feel the difference. Now, my eyes do not get sore quickly, henceforth I can work more effectively.

Thanks for providing a great product and service at a such an affordable price. This is what I call VALUE.

9 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent ethos, frames and service

I came across Lavunett while searching online for Blue Light glasses. I loved the fact they donate a pair of glasses for each one sold. As well as that, they have an amazing selection of frames and the customer service goes above and beyond what is expected.
It's difficult to purchase frames online, they have simplified the process by offering an at home try before you buy service. I was truly impressed by the process, after receiving my four frames it was so much simpler to make a decision.
The frames are made to a very high specification, the lenses are excellent quality. Lavunett have invested a lot of time and energy into the small details as well, like the packaging, case and wiping cloth.
In an age where all contact is digital and most products disposable it's refreshing to purchase from a brand who value human contact and want to make a positive difference to the world.
I will highly recommend Lavunett to friends and family.

3 June 2021
Unprompted review
Lavunett logo

Reply from Lavunett

Bonjour Yasmin,

Thank you for taking the time to write this review.

We are glad you are happy with your recent experience with us. Also, thanks for contributing to our Buy One, Give One program. You just restored the vision of someone in need. You just changed someone's life.

We're really proud of that and you could be - too.

We're a company of ethics, of heart, of beliefs and our customers are like us, like you. We look forward to your future orders with us.

Have a wonderful day!

Love from Paris

Antoine

Rated 5 out of 5 stars

Excellent product!

Excellent product. I was amazed of the production quality and the finished of the detailed of my stylish sunglasses. I must say lenses are the latest technology made. However it’s very comfortable to wear it, light, perfectly fitted to my face. Lavunett has an easy to shop website and fast delivery. Great supportive customer service. I’ll definitely shop again. Thank you Lavunett!

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Amazing client service

Amazing client service. I made some mistakes with the order/ try at home service and it was all resolved in an instant. Cant wait to receive the glasses to try on! Hopeful to buy a pair too.

6 March 2021
Unprompted review
Lavunett logo

Reply from Lavunett

Dear Ruby,

Thank you for your kind feedback.

Your home try-on box is on its way and will arrive soon.

Cheers!

Adam

Rated 5 out of 5 stars

Amazing service client

Amazing service client, innovation and really good glasses ! I was surprised when I have received the glasses because it was no difference with the website overview. Exactly the same ! (Basically on internet there is always a bad surprise).

Juste thank you to your Great Team ! 👍

29 December 2020
Unprompted review
Rated 5 out of 5 stars

Very efficient blue light blocking glasses!

I ordered the Joshua with blue light cutting lenses and I am very happy with this product. I have less headache and better concentration capacity in front of the PC! Thanks guys !

27 October 2020
Unprompted review
Lavunett logo

Reply from Lavunett

Hi Malcolm,

Hope you're doing well.

Thanks for the kind review. Happy to hear that you have fewer headaches. Take care!

Regards,

Team Lavunett

Rated 5 out of 5 stars

Fantastic Product!!!

I am very satisfied with both the product and the service of the company! Quick delivery, high quality glasses and reasonable price! Just amazing!

No need to pay hundreds of Euros for expensive brands anymore!

29 August 2020
Unprompted review
Lavunett logo

Reply from Lavunett

What a fantastic review Ibrahim. Thank you.
Hope you're doing very well. Please don't forget that your glasses came with a one year guarantee.

Take care,
Best regards,

Team Lavunett

Rated 5 out of 5 stars

Love it!

The customer service is amazing! I received my glasses in a few days after I made my order. The glasses are high quality, I definitely recommend this brand!
Me and my partner love our glasses! =))

14 August 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Eyeglasses and Customer Service !

I am very satisfied by the Crysallis ! Nice colour and amazing packaging defines Lavunett's products. The customer service is also very responsive especially Leo from customer Xperience team really take care about you. You're fantastic guys I will order my second pair (Yionas) asap !!

14 August 2020
Unprompted review
Rated 5 out of 5 stars

Great customer support and indeed…

Great customer support and indeed high-class quality of sunglasses. I got sunglasses and these are the best I’ve ever purchased for such a good price. They invested in their brand and the cover, the signature on the glasses is just wonderful. Will definitely share with my friends!

14 August 2020
Unprompted review
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