LawsonWestSolicitors Reviews 

177
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and knowledgeable, making interactions pleasant and supportive. The service is frequently highlighted as excellent, with many appreciating the efficient processes and clear communication. Reviewers also commend the quick response times and the overall smooth user experience, making difficult situations much easier to manage. However, some customers also noted issues with communication, describing little to no contact and feeling unsupported. A few other people also felt that the service lacked transparency, accountability, and professionalism, with errors leading to avoidable delays.

What people talk about most

Staff

Consumers find staff to be professional, dedicated, and supportive, with many reviewers highlighting specific... See more

Service

Clients share positive opinions on service, with many reviewers praising the professionalism, dedication, and... See more

Customer service

People report positive experiences with customer service, highlighting that staff are approachable,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting the efficiency and... See more

User experience

Users describe positive interactions with user experience, noting that everything was handled efficiently and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Kirsty Stening, what can we say! She was amazing from start to finish. Kirsty was so friendly and knowledgeable during my initial conversation with her, our situation was quite urgent bu... See more

Rated 5 out of 5 stars

Joao at Lawson West was extremely helpful in talking me through some employment questions I had. He was very knowledgeable, clear in his explanations, and took the time to make sure I fully understoo... See more

Rated 5 out of 5 stars

We have recently finalised my late mother’s estate. Rebecca Boulter was the solicitor dealing with the estate. Rebecca was always available to explain anything we were not sure about. She was prof... See more

Rated 5 out of 5 stars

Huge thanks to Kate Lea, Senior Solicitor, and Devin Fernando, Paralegal, and the Lawson West team! Kate was especially helpful—clear, attentive, and gave excellent legal advice. Devin has done incred... See more


Company details

  1. Legal Services & Government

Information provided by various external sources

Solicitors in Leicester; Lawson-West are specialist solicitors providing quality legal services in Leicester, Wigston and Market Harborough


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(177)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive, proactive and knowledgeable.

Dylan was always accessible by phone and email, responsive, proactive, and clearly highly knowledgeable in what he was doing. During what was a particularly stressful time for us, he understood our tight deadline and completed everything ahead of schedule. His thorough understanding of the process gave us complete confidence and helped us feel in control throughout. He also guided us efficiently through each step, making everything far smoother than we expected.

Many thanks, Dylan - we truly appreciate your support.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Joao at Lawson West was extremely…

Joao at Lawson West was extremely helpful in talking me through some employment questions I had. He was very knowledgeable, clear in his explanations, and took the time to make sure I fully understood my options. He was also very supportive throughout, which made the whole process much easier and reassuring. I’d highly recommend Joao and the team at Lawson West.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Lawson West Solicitors Team

Dear Lawson West Solicitors Team,

10/10

I would like to express my upmost thanks for the excellent service I received from your firm. From start to finish, the team was professional, responsive, and extremely supportive.

a special thank you to Sejal who did everything she could to assist me with my agreement she was outstanding & very polite & talked me through everything that was going on and explained it perfectly!

Everything was explained clearly, and I always felt kept informed throughout the process. Your efficiency and attention to detail made what could have been a stressful situation much easier to manage.

I would not hesitate to recommend Lawson West Solicitors to anyone looking for reliable and high-quality legal services.

Kind regards,

Louis

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I’m extremely grateful to Joao Madeira for the way my employment claim was handled. From start to finish, Joao was professional, approachable, and very thorough. He explained everything clearly, kept me informed at every stage, and made what could have been a very stressful process feel manageable and well-controlled. I felt listened to and supported throughout, and it was clear that Joao genuinely cared about achieving the best possible outcome. I wouldn’t hesitate to recommend Joao to anyone needing help with an employment matter.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Compensation

Sejal and Devin were incredibly helpful throughout my case. They were professional, knowledgeable, and supportive at every stage, taking the time to explain the process clearly and keep me informed. Their guidance gave me confidence during a stressful situation, and I truly appreciate their dedication and responsiveness. I would highly recommend Sejal and Devin to anyone needing assistance with an employment matter at Lawson West. Thank you

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and helpful

Thanks to Namisha Nijjar for a very diligent and efficient job, whilst also being friendly, helpful and approachable at all times. Highly recommend.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We used Lawson West for our conveyancing for the purchase of our leasehold flat and sale is our house last year. The service was excellent from start to finish, with great communication and the whole process was seamless and all expectations fulfilled to our satisfaction. We wouldn't hesitate to recommend Lawson West to anyone moving home. Thank you to Rachael, Maynka and Claire for taking the stress out of the whole process.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I was so pleased to have used Lawson…

I was so pleased to have used Lawson West Solicitors.
With special thanks and gratitude to João Madeira.
His professional diligence along with his empathy and understanding was outstanding.
Lawson West truly have exceptional staff.
I was made to feel at ease the minute I walked through the door.❤️

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Great friendly professional service

We dealt with Kirsty Stening, what can we say! She was amazing from start to finish. Kirsty was so friendly and knowledgeable during my initial conversation with her, our situation was quite urgent but she was more than helpful to squeeze us in to ensure our deadline was met. Kirsty was so approachable but professional at the same time we felt very comfortable with her. Everything went so smoothly we can’t thank her enough and would definitely recommend!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

My Sisters and I instructed Harry Mellors at Lawson West for our Probate application. Harry was very professional throughout. In particular he had a friendly, helpful approach, giving excellent guidance at a very difficult time.
We would thoroughly recommend Harry’s expertise in this field.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Namisha Lawson-West - Excellent Service

We have used Namisha from Lawson-West for several property purchases. She is very professional, reliable, honest and efficient with the work she does. Her communication skills are beyond expectation.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Urgent Help and Direct Contact – A True Lifesaver!

I had a critical legal matter with an urgent deadline today, and I am incredibly grateful to Lawson West Solicitors for their immediate help. Their team was professional, fast, and took the time to properly assess my situation without delay.
What truly set them apart was the ability to speak directly with a solicitor. Unlike some larger firms where direct contact is impossible, I was able to speak with João, who then provided invaluable, clear advice by email. João's efficiency and direct approach made a stressful situation feel manageable. I highly recommend Lawson West for their exceptional client service and expertise.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Supportive and professional

I recently took the difficult decision to take legal proceedings against my former workplace. Joao was factual and professional from day one. We talked through the case and the pros and cons of pursuing legal action. He did this in a very neutral way and I genuinely felt he had my best interests at heart. After following the process I am very satisfied with my settlement and the excellent support I recieved every step of the way. Joao, and everyone I had contact with, made this process as stress free as possible and their communication was excellent. I would not hesitate to recommend them and I already have! If you're looking for a supportive, professional and transparent legal firm then Lawson West should definitely be top of the list. Many thanks to the whole team.

20 November 2025
Unprompted review

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