Lawtonbrook Reviews 14

Lawton Brooks purchased my car which was a very straight forward process . Totally satisfied from start to finish, General sales manager Peter was extremely professional from the offset, the technicians collecting the vehicle were helpful in the extreme.

I recently sold my car to Lawton Brook and found the entire process to be straightforward and stress-free.
Decent, honest people who honoured their offer and did not engage in any renegotiation. James, my point of contact, was very professional, inspecting and collecting the car from my home and arranging payment. I appreciated his keeping me posted throughout the process, collection plans etc. When next I sell a car, they will be my first port of call.
David M.

I recently purchased a Morgan from Lawson Brook, I reside in Scotland and due to distance I carried out most of the business by phone and Email. The salesman was a young man called Ed, who couldn’t have been more helpful, on request he provided good photographs and a video of the car, and any other information I requested.
On arriving in Knaresborough Ed collected us from the railway station and conveyed us to his premises where we found the Morgan to be, just as we expected, a beautiful car.
During our visit there Ed was extremely helpful finalising all the details with the car, we couldn’t have asked for better.
We drove home to Scotland the following day and the car performed well, however we lost the mirror and surround from the near side.
I contacted Ed and informed him of this and he stated he would discuss with his boss the possibility of a replacement but I was later informed I could get one on Ebay, not the response I was hoping for.
Apart from the later incident we had a good experience, thanks again to Ed.

We bought our first Aston Martin away from the dealer at Lawton Brook this April and it ended up a BIG mistake! The reviews looked good and the car spec was exactly what we were looking for, delt with Chris who told us the car was perfect as that's what Lawton Brook only deal in sounded great so we done a deal and went down to get it
On inspection paint work was damaged and price had to be re negotiated, thank goodness we didn't accept there FREE delivery...on road test stop start light wouldn't go off Chris advised it was due to sitting around and would be fine! More rubbish ended up needing a new battery.
Service book and hand book was missing and we were walking away but Chris promised he would order one from AM Leeds and send it on to us and confirmed it by email, after numerous phone calls and emails Chris eventually told us it's here and will send it out recorded delivery...did we ever get it...did we heck...just told total lies...certainly wouldn't recommend and for all the difference on price I will never make the mistake of using back street garage again...dealer only for us.

Recently purchased a X3M Comp from Chris at lawton brook, when i say he went above and beyond for myself and my wife with his service it was simply brilliant would highly recommend coming here too purchase any car you will be looked after from the first phone call enquiring too the handshake out the door!

Made my biggest car purchase to date with Lawton Brook back in July and Alex filled me with confidence from start to finish. They offer a very professional service and I was happy with the deal we agreed on and I’m loving the car. Would definitely recommend.

All around very nice car buying experience from Alex and the team at Lawton Brook. It could not have gone any smoother. From a pleasurable test drive experience to purchasing and collecting the car.

Thanks to all involved with the seamless experience.

I had an excellent experience purchasing my Mercedes G63 from Oliver. He was incredibly attentive throughout the entire process, with great communication and prompt responses to all my questions. Oliver made sure everything was handled smoothly and professionally. Highly recommend!

I recently bought a M5 comp, and it’s been a fantastic experience from start to finish from Ollie. Would highly recommend and will be using for future purchases

I have purchased 2 significant cars from Alex over the last 3 years and all I can say is; FIRST CLASS SERVICE. Alex is probably the most truthful and trustworthy car sales person you would ever likely meet, and a really nice guy too. Nothings too much trouble and the cars are always beautifully presented.

I contacted Lawton Brook regarding the purchasing of my BMW M5. I received a very quick response from a gentleman called Alex Hardman‑Mountford. The deal was completed after a video of my car was sent to confirm it's condition, and a very fair price was offered and accepted. Within two days a company representative flew into Belfast and collected the car. The agreed fee was paid into my account within fifteen minutes. I was extremely impressed with the professional and courteous manner with which Alex and his colleague conducted our business together. A totally stress free experience. Top notch customer service. Thank you
Damien

1st class sales process and excellent post-sales assistance for all minor issues raised. Expected with used cars, but Lawton Brook and in particular Alex went the extra mile for my particular situation. Very much recommend them.

We bought a car from these crooks last year which has subsequently suffered terminal engine failure after 6 months of ownership and left us with a huge bill to pay as the warranty we were sold wouldn’t pay out. We asked Lawton Brook for a contribution towards the cost but all we got is a don’t care attitude and arrogant staff (especially Steve). Please ignore their sales chat and flash cars as they are simply a take your money and run dealer who don’t care when things go wrong.

I bought a 4yr old BMW X3 with a 12-month warranty for £37,000 from Lawton Brook in July 2023. In January 2024 the engine failed due to a faulty oil filter that collapsed and was sucked into the engine causing £23,000 in damage. The ‘warranty’ that came with the vehicle refused my claim stating the part which failed is a serviceable item and is not covered. Lawton Brook blamed BMW stating the part which failed should be covered by a BMW parts warranty as it has a full BMW service history. This is not true as a BMW parts warranty does not transfer to the new owner and is just lies and deceit from Lawton Brook. Due to my past buying history with BMW I was made a goodwill offer to replace the engine, but I must pay near £7k in labour costs. I have asked Lawton Brook for a contribution towards the labour costs as I paid full price for the car with a warranty, but they will not pay anything stating sales of goods act etc etc they are not liable which is not the sort of response you should get from a dealer when spending your hard-earned money on a vehicle. The two people I spoke with Steve and Alex were too concerned about blaming other people but took no responsibility for themselves. The sales staff can’t do enough for you when they want your money but once they have it, they simply do not care if you have problems. Please do not make the same mistake as I did, DO NOT BUY FROM THIS COMPANY, if you have any problems they do not care, and their ‘warranty’ is not worth the paper it is written on. I will be reporting them to trading standards about their conduct, they do not deserve to be in business operating this way. Reading some of their past reviews, it looks like they have a history of this behaviour. Considering they are selling some high-end cars worth over six figures, I wouldn’t spend a penny with this company, and if you are reading this review, I urge you don’t either.