Third LCH car in a short space of time. It’s refreshing these days to deal with a company who feel like they are striving to deliver a consistently high level of service. The communication is great... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service overall. Always available, great info provided, car was brand new with great spec. Car delivery was done very fast and Alex was extra supportive and considerate. I will use them again.
Company replied
I had a significant problem with my Polestar and they organised for LCH to provide me with hire car whilst it was being fixed. The whole process was easy and Pete who dropped off the car was great. Wo... See more
Company replied
Peter C has just delivered a demonstrator vehicle to me. What a lovely man, polite, courteous and professional. He even clean off the car once he arrived. Well done LCH, nice to see there are still s... See more
Company replied
Company details
Information provided by various external sources
Who are we? We are LCH – one of the most well-respected providers of luxury cars in the UK. What do we do? We deliver bespoke luxury hire, replacement and management services for chauffeur and private hire businesses, manufacturers, dealerships and insurance companies. Why choose us? Our approach is personal. We work with you to deliver a service that fulfils even your most specific requirements, so that you and your customers can enjoy the perfect luxury car experience at every step of the journey.
Contact info
390 Centennial Park, Centennial Avenue, WD6 3TJ, Elstree, United Kingdom
- 03458901000
- info@lchltd.com
- lchltd.com
4.5
Excellent
910 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery service and communication from…
Delivery service and communication from Gavin was excellent.
6 May 2026
Unprompted review
Reply from LCH
Good morning,
Thank you for taking the time to leave us a review following on from your recent hire vehicle delivery.
We are delighted to see that Gavin was able to assist you, and will be sure to pass along your kind words to him.
Kind regards,
LCH
Alex from LCH was really friendly
Alex from LCH was really friendly, knowledgable and courteous when delivering a car. There was nothing he didn’t know.
I’d highly recommend LCH for all your luxury car needs.
5 May 2026
Unprompted review
Reply from LCH
Good morning,
Thank you for taking the time to leave us such a lovely review, following on from the delivery of your vehicle.
We pride ourselves on going the extra mile, so I am happy to see this was reflected in your experience with Alex. We will be sure to pass your kind words on to him, which we know he will be extremely grateful for.
Kind regards,
LCH
The efficiency of dropping off my…
The efficiency of dropping off my replacement car whilst my car was being repaired by BMW. Gavin my delivery driver was both on time, kept me informed and was very courteous throughout the process.
1 May 2026
Unprompted review
Reply from LCH
Good morning,
Thank you for taking the time to leave us with some feedback following on from the delivery of your hire vehicle.
We are delighted to see that you had such a positive delivery experience and that Gavin was able to assist you. We will pass along your kind words, which we know he will be grateful for.
Kind regards,
LCH
Reply from LCH
Good morning,
Thank you for taking the time to leave us a review, following on from the delivery of your hire vehicle.
We are happy to hear you had such a positive experience and that Alex was so helpful, we will pass your kind words onto him.
Kind regards,
LCH
Reply from LCH
Good morning,
Thank you for taking the time to leave us a review, following on from the delivery of your hire vehicle.
We are delighted to hear that our team have been able to assist you, we pride ourselves on going the extra mile so it is great to see this reflected in the service you have received!
Kind regards,
LCH
Great service overall
Great service overall. Always available, great info provided, car was brand new with great spec. Car delivery was done very fast and Alex was extra supportive and considerate. I will use them again.
27 April 2026
Unprompted review
Reply from LCH
Good afternoon,
Thank you for taking the time to leave us a review, following on from your recent hire with us. We are delighted to see everything went well during the delivery and that Alex was able to support you through this - we will be sure to pass on your kind words to him.
Kind regards,
LCH
Great service from Alex
Alex was amazing very polite and professional.
22 April 2026
Unprompted review
Reply from LCH
Good morning,
Thank you for your feedback following on from your experience with us.
We are happy to have been able to help you and will be sure to share your kind feedback with Alex!
Kind regards,
LCH
Professional
Professional, personal, friendly service - my car was delivered by the excellent Ally today, who called en route to give me up to date times.
Would highly recommend
18 April 2026
Unprompted review
Reply from LCH
Good morning,
Thank you for your taking the time to leave us a review, after the recent delivery of your hire vehicle.
We are thrilled to have been able to help and thank you for your kind feedback for Ally - we will be sure to share with him and know he will be grateful for this, too!
Kind regards,
LCH
It took a few days for a suitable…
It took a few days for a suitable vehicle to be sourced, but all the communication with the agents on the phone to Alex who delivered the vehicle was excellent. Very profesional service.
17 April 2026
Unprompted review
Reply from LCH
Good morning,
Thank you for your feedback, following on from your recent hire with us.
We are sorry to hear of the delays with sourcing a suitable vehicle for you, however are grateful for your patience whilst this was undertaken and happy to see that all other aspects went as smoothly as possible! We will pass your feedback along to all involved, and if there is anything we can do to assist during your hire please let us know, we will be more than happy to help.
Kind regards,
LCH
Thanks to Gavin from LCH
Thanks to Gavin, my day well, Car dropped off early as needed so I could get on with my day. Brilliant attention to detail by Gavin who clearly understands how to treat a customer and totally upfront with the review of the car damage before handing over the keys.
Totally recommend LCH for their efficiency to keep me on the road while my vehicl was recovered to the garage
15 April 2026
Unprompted review
Reply from LCH
Good morning,
Thank you for taking the time to leave us a review, following on from the delivery of your hire vehicle.
We are so happy to see you had such a positive experience with LCH and specifically Gavin. We will pass on your kind words to him, which we know he will be grateful for.
Kind regards,
LCH
Just had a car delivered by Ally
Just had a car delivered by Ally (the second car in about 6 months) and I have to say his professionalism and attention to detail is impressive. He’s friendly and always kept me up to posted with clear communication and updates on his progress and then a really thorough hand over. Great guy and good service. Thank you.
31 March 2026
Unprompted review
Reply from LCH
Good afternoon,
Thank you for taking the time to leave a review, following on from your recent hire with us.
We will be passing along your lovely comments to Ally - we also think he is brilliant and I know he will be happy to have been able to assist you again.
Kind regards,
LCH
Car was delivered dirty and damaged
Car was delivered dirty and damaged, although the damage was noted on the handover form.
On collection I was advised that parts were missing for the vehicle, that weren’t shown or highlighted on handover. Advised that I would be required to pay for the replacement.
After taking this up with LCH, they advised that it was an administrative error and apologised.
Disappointing service from a ‘luxury’ car hire firm.
23 March 2026
Unprompted review
Reply from LCH
Good afternoon,
Thank you for taking the time to provide feedback following on from your recent experience with us, and I am sorry to see that this was not a positive one.
I understand that our Customer Service Team Leader contacted you at the time of your review, as you had raised a formal complaint with us at a similar time. This complaint has since been finalised with a formal response issued to you, and I hope that this provided clarity on the circumstances you have mentioned.
If there is anything that you would like to discuss, please do contact our Complaints team who will be happy to assist further.
Kind regards,
LCH
Reply from LCH
Good afternoon,
Thank you for taking the time to leave a review.
We are delighted to hear that you had a great experience and found Peter so professional, I will be sure to pass along your kind feedback.
Kind regards,
LCH
Reply from LCH
Good afternoon,
Thank you for taking the time to leave us a review following on from your recent hire.
I am happy to hear Gavin was so helpful, I will pass on your kind feedback to him.
Kind regards,
LCH
Reply from LCH
Good afternoon,
Thank you for taking the time to leave us a review, following on from your recent hire.
We are pleased to see that you had a positive experience with us!
Kind regards,
LCH
Very High Standard of Service
Ally met me at Arnold Clark as I was dropping off my Polestar for diagnosis & repair. He not only arranged a time that suited me, but he called about 1hr before to confirm and ensure everything was good. The car arrived washed and fully valeted. Ally walked me around the car to point out any small scratches or stone chips and marked them down on his iPad, the car was in excellent condition, he also walked me throughout all the features functions of the car and answered any questions I had. He was very professional and helpful. He also charged car for me which got me going straight away. I have to say I felt very well looked after and was very pleased with the high standard that LCH operate too. They are definitely in the premium bracket for service and support. I would fully recommend this company based on the service I received 😊
20 February 2026
Unprompted review
Reply from LCH
Good afternoon,
Thank you for taking the time to provide such lovely feedback, following on from your recent hire with us.
We pride ourselves on going the extra mile for our customers, so I am thrilled to see that this was reflected in your experience with Ally! We have passed on your comments to him which I know he will be delighted to read.
Kind regards,
LCH
Very efficient and friendly handover…
Very efficient and friendly handover from Peter. He took care to show me all the existing marks/damage to the car.
21 February 2026
Unprompted review
Reply from LCH
Good afternoon,
Thank you for taking the time to leave us a review, following on from your hire with us.
We are happy to hear you had a positive experience with us, and will be sure to pass your kind comments onto Peter.
Kind regards,
LCH
Scammers beware
Scammers beware! I never give a bad review but these guys deserve it. Unbeknown to me, they wanted a Michelin tyre if you get a puncture. I was side of a Motorway, no spare, sent a picture to the national tyre people who brought and fitted the correct specification tyre - just not a Michelin. That new tyre cost me £300. So they gave me a car with tyre with 5500 miles on it & I returned them a car with tyre with 200 miles on it yet LCH have deducted my card £287 for a Michelin (they take card details at start of hire). Delivered the car in dark and rain then sent out Lt Colombo to inspect the car after a while. The guy was underneath the car and even checked the hazard triangle bag?! Then charge me another £167 for a scuffed hubcap?! They want you to give them a better conditioned car than what they delivered to you. Utter scammers.
19 February 2026
Unprompted review
Reply from LCH
Good morning,
Thank you for the time to leave a review following on from your hire with us, and I am sorry to see that your experience has not been a positive one.
Our Complaints team have been in touch with you via email regarding the concerns that you have raised. If there is anything further that you would like to discuss, please contact them directly and they will be able to assist you.
Kind regards,
LCH
Great service from LCH
LCH responded quickly to get a replacement car when my Polestar required some work. Delivery prompt - service excellent. Handover by Ally was thorough and precessional. Good stuff!!
14 February 2026
Unprompted review
⭐ 1-Star Review – Licensed Carriage Hire Ltd (LCH)
I waited 2 hours, and then 15 minutes before the car was due to be delivered, I was told that LCH would not hire me a vehicle due to an alleged “outstanding court fine.”
This is car hire, not a finance agreement or a mortgage. I wasn’t buying a car, applying for credit, or taking on any financial product — just renting a vehicle.
If this was an eligibility issue, it should have been checked before keeping me waiting for over two hours and cancelling at the very last minute. Instead, I rearranged my day, waited in good faith, and was left without a car moments before delivery.
The lack of organisation, poor communication, and complete disregard for the customer’s time is unacceptable. A very frustrating and unprofessional experience.
I would not recommend this company.
9 February 2026
Unprompted review
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