Le Parmentier Reviews 180

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the superior craftsmanship and luxurious feel of the materials, especially the leather. Many appreciate the timeless and elegant designs, finding the bags versatile for various occasions and outfits. The ordering process is frequently described as simple, and many consumers are delighted with the fast and secure delivery of their purchases. However, some people were dissatisfied with the delivery times, with a few experiencing significant delays. A small number of customers also reported issues with product color not matching website images, and some received items with minor defects. Additionally, some reviewers expressed frustration regarding the return process, particularly concerning the responsibility for return shipping costs.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional quality of the... See more

Quality

Consumers find quality to be positive, consistently praising the exceptional craftsmanship and high-quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast delivery times, with... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy and appreciated... See more

User experience

Reviewers highlight positive aspects of user experience, praising the bags for their perfect size and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Thais bag in caramel has quickly become one of my everyday favorites. Beautiful craftsmanship, perfect size, and so easy to style with both casual and more dressed-up looks. Even with every day us... See more

Rated 5 out of 5 stars

The Peggy bag in Caviar Black is an instant classic - it feels modern and timeless at the same time. With a smooth leather finish and structured design, it adds the finishing touch to any look. In... See more

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The ba... See more

Rated 5 out of 5 stars

this is by far my absolute favorite bag! it's effortlessly chic and so well made. the quality is unlike any other designer bag i've ever had and i can't walk down the street without getting stopped to... See more


4.7

Excellent

TrustScore 4.5 out of 5

180 reviews

5-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

N love with my new bag

I’ve been absolutely in love with my Obolo bag from LePARMENTIER since the moment I received it! The deep burgundy colour is even more beautiful in person — rich, elegant, and surprisingly easy to style with so many looks.

The quality is exceptional, and it’s quickly become one of my most-worn accessories — whether I’m in Milan, travelling, or shooting content, it just fits. It’s rare to find a piece that feels both timeless and fresh, but the Obolo does exactly that.

If you’re looking for a bag that elevates your style effortlessly, this is the one. Thank you, LePARMENTIER, for creating something so special 🙏🏻

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Jackie bag ♥️

I have the Jackie bag in red and I love it! Super easy to combine with any outfit and comfortable for everyday use 🤍

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

The delivery took a little longer than I anticipated, but other than that, absolutely no complaints. Amazing quality and great craftsmanship.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous purchasing experience

Fabulous purchasing experience! Shipped out very quickly and securely. I’m so in love with this bag it smells like the highest quality leather I’m beyond thrilled! Will be purchasing another style in the coming days ✨

18 February 2026
Unprompted review
Rated 5 out of 5 stars

This is about the San Pedro bag in…

This is about the San Pedro bag in forest green I recently purchased from LeParmentier. It’s a beautiful structured bag that’s quite practical for my daily use. Customer service was excellent when I had to contact them regarding some international shipping questions. Overall a great shopping experience!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Loving my Jackie bag

Loving my Jackie bag! It’s a perfect fit for my Valentine’s Day outfit, loving every detail and the leather quality! I have definitely chosen the right bag as I can wear it with so many outfits! Can’t wait to see what’s next in the Le Parmentier assortiment 🫶🏻✨

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Love the bag!

I love my Odina bag! So well crafted, amazong quality and so chic! Goes with so many different options from day to night.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful purse

Beautiful purse - arrived just as described from Italy in exquisite packaging. Very impressed!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Nicely Crafted Handbag and Positive Purchase Experience

Nicely crafted handbag, especially for the price point. International tracking was wonderful until the bag made landfall in the US, then it stopped once the package was handed off to USPS. The box was a little damaged yet the bag was unscathed. While it would be terrific for the handbag to be packaged in another box prior to being placed in the shipping box, I do understand this may create a customs issue and drive up costs. Once I start using this handbag (I anticipate I will love it), I will likely order other styles. It truly is a beautiful bag and appears to be much more expensive than the actual cost. Although I am not a designer bag connoisseur, I own both Max Mara and Burberry bags and this sits right up there with the look of luxury - classic, understated, and timeless.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid if you live in the U.S.

Overall, I’m disappointed with my purchase and my experience, and I would recommend not purchasing from this company if you are in the United States. My order took several weeks to arrive. I ordered two items and neither matched the color in the images on the website. “Cream” is actually more of a baby pink than a beige, and “cognac” is much darker in person. One of my items has a small defect in the leather and loose strings. I contacted the company right away with photos. They claimed that this is normal for their products and were unconcerned. When I inquired about returning my order, I was advised that I would be responsible for return shipping. When I placed the order, I assumed that if I needed to return anything, I would have to pay for the return label as with many other companies. However, I was not offered any label. I was only provided an address and told to find my own shipping service. USPS is the cheapest service that I can find, and they charge $85 to ship to Italy. I just learned the same items that I purchased are available through Amazon with free returns. Now I’m stuck with two bags I don’t like, one of which is defective.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

What a beautiful bag!

What a beautiful bag I just purchased! It looks exactly like it appeared online. The workmanship is just amazing. I am extremely pleased with my purchase of the Jackie bag and highly recommend it. The customer service is outstanding and I am looking forward to purchasing another bag.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Purchase only if you are sure

Jan 24. My journey continues. I provided my order number to LePermentier per their request to assist.. I have not heard back from their customer care group with any updates. I filed a claim/inquiry with USPS on Jan 20 per Le Parmentier’s recommendation. .The United States Postal Service responded today, Jan 24th, saying- that it takes 12 weeks for Italy to enter a package into their system coming from the United States Post Office because Italy prioritizes packages from the EU and other countries over US packages AND USPS cannot help until it is in Italy’s system. Unbelievable! If the package is not in Italy’s system by April 20 I can file a claim. This was an expensive lesson for a handbag that was a disappointment at best.
The return process started when I went to a US Post Office (upstate NY) on Dec 5, 2025 to send the item back to Italy at a cost of $75. it arrived in Milan, Italy on Dec 11th. The returned item as of today (Jan 20) still does not show in Italy’s Mail System…no tracking updates, no refund. My returned bag appears to have gone into a black hole. I have nothing!!! Still waiting! USPS investigation for an insurance claim takes 32 business days to hear back. So many regrets.

4 December 2025
Unprompted review
Le Parmentier logo

Reply from Le Parmentier

Hi Lisa,

We understand your frustration and would like to clarify the situation based on the information currently available.

As clearly stated in our Return Policy, return shipments are the responsibility of the customer, including the choice of courier and shipping method. While Le Parmentier does cover the re-entry tariffs into Italy, which are often higher than the shipping costs themselves, the outbound return shipment remains under the customer’s responsibility.

In this case, the return was shipped using a carrier selected and paid for by you, and unfortunately, the issue you are experiencing appears to be related to the carrier’s tracking and handling process, which is outside of our control.

According to the tracking information, the parcel shows arrival in Italy; however, the lack of further updates depends on the postal service and not on LeParmentier. As previously advised, if the courier you selected has misplaced or delayed the parcel, the appropriate course of action is to file a claim directly with them in order to seek reimbursement for the lost return shipment.

Please note that we are only able to process a refund once the returned item is physically received at our warehouse. Until then, we are unfortunately unable to proceed with the refund.

We remain available to assist you with any documentation you may need to support your claim with USPS or the shipping provider.

Rated 5 out of 5 stars

I absolutely love Le Parmentier Paris

I absolutely love Le Parmentier Paris. The bags are made of genuine high quality leather, and the styles are so unique. I wear my Atlanta bag out 2-3 times a week, and it still looks brand new. The bag has held up beautifully, and I can’t wait to purchase another one soon. Shipping to the states was fast & packaging was eco-conscious and secure. Will definitely be ordering from them again.

1 January 2026
Unprompted review

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